Recent Discussions
REGISTER: Nonprofit & Education Partners Webinar - Jan 26th
Nonprofit & Education Partners — Don’t Miss These Microsoft Elevate Webinars! We’re hosting two upcoming Microsoft Elevate sessions to help you stay aligned, informed, and ready for Q3. 🔹 JANUARY WEBINAR | Microsoft Elevate (Nonprofit + Education) Partner Community Call Get the latest Microsoft product updates, Elevate Education announcements, and clear guidance to strengthen your Q3 customer conversations. 👉 Register When: January 26, 2026 Time: 4:00 PM CET ✔️ Why join. Get aligned on what matters most for Q3—fast. ✔️ What you’ll gain. Key Microsoft product updates you need to know Clear guidance on how updates map to the Elevate customer segment Latest Elevate Education announcements and positioning tips ✔️ How it helps. Stronger customer conversations, clearer messaging, and better outcomes. 🔹 FEBRUARY WEBINAR | Microsoft Elevate Security Updates: What’s New for Nonprofit & Education Learn what’s new in Microsoft security, hear directly from Elevate’s Worldwide Security Lead, and gain practical insights from a security-focused Microsoft Partner. 👉 Register | Elevate Security Updates When: February 24, 2026 Time: 4:00 PM CET ✔️ Why join. Security continues to be a top priority for nonprofit and education customers. ✔️ What you’ll gain. What’s new in Microsoft security features, programs, and opportunities Expert guidance from Elevate’s Worldwide Security Lead Practical insights from a Microsoft Partner specializing in security ✔️ How it helps. Confidence in positioning security solutions and addressing real customer needs.
Onboarding to Training Services Partner Program
Hello All As part of onboarding to the MS Training Services Partner Program, i am at step 1 - Register for Microsoft Learn Admin Access. I run into an issue saying "Can't create your account" Is anybody come across this and able to assist? Many Thanks Vic
715-xxxxxx code when assigning SPD Developer and Azure benefits
Hi all! We recently renewed our Solutions Partner Designation which includes some cloud licenses, developer (visual studio) licenses and azure credits. From the partner center we did not have any issues adding the cloud licenses. However, both the developer and azure benefits are giving us the following error when attempting to assign them. Some users, entities, and locations are restricted from using certain Microsoft services. For this reason, leveraging anonymizing or location hiding technologies (such as VPN, virtual machine, Internet tracking blocking, etc.) when connecting to these services is not allowed. If you are using one of these technologies, you'll need to disable/change your settings to gain access. If you believe you encountered this problem without one of those causes, please wait 24 hours and try again. If the issue persists, contact our support team and reference the below message code and transaction ID. We will engage a team of ex-perts that will help verify your account. Code: 715-123160 NOTE: Hyphen added because that phrase is not permitted in the forum I opened a support ticket and after about 24h I received the following response from partner support as my ticket was closed: I am writing to formally inform you that, following the escalation of your case and a comprehensive review conducted by a higher‑tier security team, a final determination has been issued. The official statement is as follows: “Thank you for your interest in the Microsoft partner program. We are committed to ethical and responsible business practices, as noted in the Partner Code of Conduct. Following an in-depth review of your case, we are unable to unblock your account” This resolution is definite and irrevocable. Accordingly, no further actions, reviews or exceptions are available in relation to this case. We understand that this determination may have operational or business implications, and we sincerely acknowledge the impact this may have. Please note that the decision was made in full adherence to established security policies and applicable procedures. At this stage, our role is to keep you informed of the results of the investigation. Based on the final determination, no additional actions can be taken, so this case will now be closed. If you re-open the case it will give you the same answer. We truly appreciate your understanding and cooperation throughout this process. I reached out to another member of the Partner Support team and learned it is normal for this canned response to be sent out, and a few days later for the block to be removed. I also got the impression that opening another ticket and requesting re-escalation could be helpful to us... The response we received does not provide us with any details on how Microsoft determined our accounts are not permitted to activate these benefits or how to correct the issue. It suggests we are in violation of... something. But we aren't permitted to know what we did wrong and there is no way to clear up the misunderstanding. This is not the kind of language I would expect to receive from Microsoft as a valued partner. Especially not when they are looking for my understanding and cooperation through this process. I'm sure it's all a big misunderstanding and we could find a mutually satisfactory resolution if given a chance! While I felt bad giving the partner support ticket a 1 star survey response, because I know they have no control over how the security team handles this type of issue. On the other hand, the ticket survey is intended to collect feedback about my experience, and that experience had a lot of room for improvement! Does anyone know what may have caused our partner accounts to be blocked by the partner security team? We work all over the US and we also use cloud PCs to login to various Microsoft platforms. We don't use any VPNs or location blocking features, so my best guess the azure VMs might be the underlying issue.
Power Apps per app End of Sale
Hi Microsoft Elevate team Firstly, Happy New Year to you all! I wanted to reach out regarding an important update in the January 2026 Power Platform Licensing Guide. It appears that Power Apps per app licenses have been marked as “End of Sale,” which represents a significant change for nonprofits. Could you please provide clarity on the following points regarding the 10 free/grant Power Apps per app licenses? Until when will nonprofits be able to purchase these licenses? How long will existing licenses remain usable? (Ideally, at least 12 months if not longer.) Once the grant for per app licenses is discontinued, will there be a comparable offering? e.g. grants for Power Apps Premium licenses? This is a significant part of Microsoft's nonprofit offer and a key reason many organisations choose the Power Platform over competing solutions. Nearly all of our nonprofit customers have leveraged this benefit and subsequently invested in additional Microsoft products, including Copilot. Discontinuing this could have a significant impact on both nonprofits and partners who serve them. I appreciate any guidance you can provide on this matter. Thank you, Matt
Do benefits of different partner programs add up?
Situation I hope my question is located correctly in this community. If not: Please inform me so! We are a small SMB company developing cloud-based software. We bought the Partner Success Core Benefits which grants us 2.400 $ worth of Azure bulk credits and 15 Microsoft 365 Business Premium licenses per year. Goal Our company is working on the qualification for the Solutions Partner "Data & AI" (SMB) status. We plan to buy the respective Solutions Partner designation which will buy us 6.000 $ worth of Azure bulk credits and 100 Microsoft 365 E3 licenses per year. Question Will the benefits of the Partner Success Core Benefits and the Solutions Partner "Data & AI" add up? Example: Partner program Azure bulk credits Microsoft 365 licenses Partner Success Core Benefits 2.400 $ Azure bulk credits 15 (Business Premium) Solutions Partner "Data & AI" 6.000 $ Azure bulk credits 100 (E3) Total (?) 8.400 $ Azure bulk credits? 115 Microsoft 365 licenses? When we qualify for the Solutions Partner "Data & AI" designation, we probably will still be eligible for the Partner Success Core Benefits. There will at least be an overlapping time period where the Partner Success Core Benefits has not yet ended but the Solutions partner designation already has started. In this overlapping period: Do those benefits then add up? Can we use up ALL Azure credits? Or will the benefits be restricted to the higher benefits? Will we then get a refund for the Partner Success Core Benefits Could please someone enlighten us on this issue (and perhaps provide us with a link)? Best regards JPAzure customer usage attribution (CUA) - report or validate it is working?
Per this article - https://learn.microsoft.com/en-us/partner-center/marketplace-offers/azure-partner-customer-usage-attribution#example-azure-powershell If we use Azure PowerShell along with the ISV/SDC's Tracking GUID (created earlier in Partner Centre), to provision Azure VM's and other resources in end-customer tenants directly related to our IP as an ISV/SDC - how do we report or validate that this CUA is working?REMINDER: Elevate Innovation Partner Connection Calls - Jan 8th
Register to join the Elevate Innovation Partner Connection Calls—interactive office hours designed to support partners delivering Nonprofit data solutions in Microsoft Fabric. Running January–March, these sessions help you confidently guide nonprofit customers through the Microsoft Fabric Public Preview with: Practical guidance and readiness updates Real-world partner learnings Direct access to the Elevate Innovation team Register to join the Microsoft Teams experience and select the session that works best for your region. What to Expect Documentation & Readiness Updates (5 min) Key updates, solution artifacts, and lessons learned. Partner Q&A (40 min) Open discussion to ask questions and walk through real scenarios. Partner Insights & Feedback (10 min) Share challenges and observations to help shape future improvements. Upcoming Sessions 📍 All sessions are held via Microsoft Teams. 👉 Register to receive your calendar invite and access details. 🚀 January 8, 2026 U.S.: 8:00 AM PT | 10:00 AM CT | 11:00 AM ET GMT: 4:00 PM 🚀 January 15, 2026 Asia (SGT / HKT): 2:00 PM Australia (AEDT): 5:00 PM 🚀 January 22, 2026 U.S.: 7:00 AM PT | 9:00 AM CT | 10:00 AM ET GMT: 3:00 PM We look forward to connecting and learning together.
Number of technical support cases for Partner support
Hi everyone, Has anyone noticed that the ASfP (Advanced Support for Partners) included technical support incidents is reduced to around 20–30 cases this year? Many of our past tickets were not partner troubleshooting issues, but Microsoft backend-required requests (e.g., Azure quota increases for high-demand SKUs/regions) where CSP partners must open a support case for approval. Some tickets even take Microsoft internal team months to check and still no solution found. Curious if others see the same and whether Microsoft should separate backend-required requests from actual technical support incidents. Thanks!security score requirements > 80 ?
Hi, I’m a distributor and noticed that there has been an update to the One-Page CSP Improvements Campaign – Authorizations One Pager. Previously, the document specified that a security score above 80 was required. However, I noticed that this requirement is no longer mentioned in the latest version I downloaded. Could you please confirm whether this criterion still applies, or if the only current prerequisites are as follows: Multi-Factor Authentication (MFA) must be enabled for all administrative users in the CSP tenant. A security contact must be designated within Partner Center. Security alerts must be responded to within 24 hours or less (not applicable to indirect reseller partners) I would appreciate your clarification on this matter. Ref https://learn.microsoft.com/en-us/partner-center/security/security-requirements i See On Update Partner Center Have New Tag Topic Mandatory requirements Or actually, just do this and it will pass the requirements section. New One Page Remark : When I click Details, I can't open the file at all Azure Information Protection Even though I signed in with an account Partner to view PDF, I can't open Give message Not Have Permission the file. Please help. Old One Page
CSP Account Verified & Authorized yet Indirect Reseller Status: SUSPENDED
Hello Partner Community Please assist any way you can... JillArmourMicrosoft is this in your wheelhouse? We are an CSP partner that is struggling to have our indirect reseller account suspension lifted even though our partner account is now fully verified and authorised. Our account was originally suspended due to a business registration vs shop location mismatch that was not resolved within a 30 day termination notification time limit. We corrected the address problem AFTER the account was suspended and although our account is now verified and authorised, the Indirect Reseller account suspension has not been automatically lifted and we are unable to contact a human representative to have it manually moved back to the Active state. We have submitted several Partner Support tickets but they do not provide actual support at all and automated responses from these tickets return a disclaimer stating the following with no further correspondence and the ticket automatically closed. Hello, Thank you for contacting Microsoft Partner support about the notice of suspension and termination proceedings. In the Microsoft AI Cloud Partner Program Agreement, both Microsoft and our partners reserve the right to walk away from the partner relationship by providing 30 days' notice to the other. Neither party is required to offer an explanation for the decision to terminate the partner agreement. As Microsoft is exercising its rights under this section 4.b of the Microsoft AI Cloud Program Agreement, we are unable to share an explanation or further details. Kind Regards, *Random Name* (He/Him) Support Engineer Partner Support Delivery - Program Customer Support My Working Hours: M-F 11:30 AM to 08:30 PM AEDT This lack of support is excruciatingly frustrating and terribly aggravating given that we are now subject to an indefinite period of considerable income loss with no recourse. Note that along with the suspension, emails have been sent to our customers notifying them that we are no longer qualified to act as their licensing provider which has been distressing for both our sales team and the customers. Our distributor is doing the best they can to help but they are unable to provide any real assistance and from what I hear, are unable to get any sensible advice from their Microsoft reps. Upon speaking with several other indirect resellers and distributors alike, it is my understanding that many partners are suffering the same or similar denial of service and I question whether this practice is even legal under Australian law regardless of any contractual fine print and disclaimers after the fact. This denial of support is a huge failure of Microsoft's policy makers and extremely poor business practice in general. If Microsoft wish to declare utter contempt for the small businesses that have supported them for several decades then those businesses might consider alternative platforms for their customers going forward. To conclude, I welcome any support or feedback from the community to help resolve this particular problem and help others with the same issue. Kind Regards, One very Frustrated Reseller.
In a Day (xIAD) Partner Events Program - Train the Trainer Events (DIAD/FAIAD/RTIAD/CDIAD)
We invite you to attend an upcoming Train the Trainer session for Microsoft Partners to learn more about the Microsoft In a Day (XIAD) Partner Events Programand how to lead workshops that empower customers to use and adopt Microsoft products. Our Train the Trainer events are designed to provide you with the knowledge and tools necessary to deliver successful Microsoft In a Day (XIAD) sessions. *Please note, participation is restricted to individuals representing a Microsoft Partner organization. You must register using your corporate email address that is associated with your Partner ID. Personal emails will not be approved. ✨ Why Attend? Expert Guidance: Learn from experienced trainers and get your questions answered. Comprehensive Resources: Access all the content and support you need to succeed. 📅 Upcoming Events: Dashboard in a Day This is a one-day, hands-on workshop for business analysts, covering the breadth of Power BI capabilities. February 19th, 2026 - Americas - CST time zone. Sign up at https://aka.ms/TTTSignUp Fabric Analyst in a Day This is an intermediate-level training designed for Power BI Data Analysts who have at least one year of experience on Power BI but are new to Microsoft Fabric. February 19th, 2026 - Americas - CST time zone. Sign up at https://aka.ms/TTTSignUp Real-Time Intelligence in a Day This is an intermediate-level training designed for Power BI developers looking to extract insights and visualize streaming and time sensitive data. February 19th, 2026 - Americas - CST time zone. Sign up at https://aka.ms/TTTSignUp Chat with your Data in a Day This is an intermediate-level training designed for Power BI data analysts and developers to help get their models chat-ready and unlock instant insights using natural language. Chat with Your Data in a Day - Americas - Jan 23 Chat with Your Data in a Day - APAC - Jan 28 Chat with Your Data in a Day - EMEA - Feb 17 Partner with us! Are you a Microsoft Partner interested in the opportunity to join the program and deliver Microsoft In a Day (XIAD) events? 🔍 Learn more about the program and review partner eligibility criteria: https://aka.ms/xiadpartneropportunity. 📧 Contact the XIAD Program team: xiadevents@microsoft.com 📤 Submit requests to deliver events: https://aka.ms/xIAD/PartnerEventsUnlock new revenue streams with Microsoft Marketplace
Learn how software providers are accelerating revenue and expanding global reach through Microsoft Marketplace. Explore strategies like co-sell with Microsoft sellers, resale-enabled offers for channel partners, and streamlined procurement that meets evolving buyer expectations. Discover why Marketplace is more than a transaction portal—it’s a growth engine for AI-driven solutions and partner-led success. Read more: Unlocking scalable growth through Microsoft Marketplace | Microsoft Community HubMarketplace trainings and events calendar
Welcome to our calendar for accessing upcoming Marketplace trainings and events - and links to recent resources. This page is a go-to resource for discovering training sessions and events designed specifically for software development companies related to Microsoft Marketplace. Whether you’re building innovative solutions or publishing to the commercial marketplace, you’ll find content that helps you stay ahead in today’s fast-moving tech landscape. We’ve organized dedicated areas for partners and customers, making it easy to find sessions most relevant to your needs. Some events are upcoming, while others are past recordings that remain highly valuable for learning and growth. This page will be updated frequently with new opportunities, so be sure to subscribe for notifications. Instructions for subscribing are provided at the bottom of this post. Explore the upcoming AI events below, revisit past sessions, and feel free to comment with any questions! Partner and Channel Partner sessions Upcoming sessions Date Time Area Title Description Link 01/21/26 8:30 AM PST Office Hours Marketplace Office Hours for Partners Tune in for updates, insights, and live Q&A to help you sell through Microsoft Marketplace. Specific topic TBD. Marketplace office hours for partners: January 2026 - Microsoft Marketplace Community 02/18/26 8:30 AM PST Office Hours Marketplace Office Hours for Partners Tune in for updates, insights, and live Q&A to help you sell through Microsoft Marketplace. Specific topic TBD Marketplace office hours for partners: February 2026 - Microsoft Marketplace Community 03/18/26 8:30 AM PST Office Hours Marketplace Office Hours for Partners Tune in for updates, insights, and live Q&A to help you sell through Microsoft Marketplace. Specific topic TBD Marketplace office hours for partners: March 2026 - Microsoft Marketplace Community 04/15/26 8:30 AM PST Office Hours Marketplace Office Hours for Partners Tune in for updates, insights, and live Q&A to help you sell through Microsoft Marketplace. Specific topic TBD Marketplace office hours for partners: April 2026 - Microsoft Marketplace Community 05/20/26 8:30 AM PST Office Hours Marketplace Office Hours for Partners Tune in for updates, insights, and live Q&A to help you sell through the Microsoft Marketplace. Specific topic TBD Marketplace office hours for partners: May 2026 - Microsoft Marketplace Community 06/17/26 8:30 AM PST Office Hours Marketplace Office Hours for Partners Tune in for updates, insights, and live Q&A to help you sell through the Microsoft Marketplace. Specific topic TBD Marketplace office hours for partners: June 2026 - Microsoft Marketplace Community Recent Recorded Sessions Date Time Area Title Description Link 12/18/25 Recording Office Hour Partner Introducing resale enabled offers Explore resale enabled offers through Microsoft Marketplace Office hours for partners: Marketplace resale enabled offers | Microsoft Community Hub 12/04/25 Recording Partner AI-powered acceleration: scale faster on Microsoft Marketplace Go beyond basics of listing and explore how Microsoft Marketplace is a strategic revenue engine. AI-powered acceleration: scale faster on Microsoft Marketplace | Microsoft Community Hub 11/04/25 Recording Partner How to structure your Microsoft Partner Center account for long term success A well-defined Microsoft Partner Center account is critical for smooth operations and marketplace success. We walk through how to set up and organize your account for operational efficiency and Marketplace success. How to structure your Microsoft Partner Center account for long term success | Microsoft Community Hub 08/28/25 Recording Office Hour Partner Certified software designations: FY26 benefits updates Certified software designation- what is it and why it matters. FY26 benefits updates Certified Software Designations: FY26 Benefits Updates | Microsoft Community Hub Customer sessions Upcoming sessions Date Time Area Title Description Link Check back frequently for upcoming sessions Recorded Sessions Date Time Area Title Description Link 12/11/25 Recording Officer Hour Customer Chart your AI app and agent strategy with Microsoft Marketplace Organizations exploring AI apps and agents face a critical choice build, buy, or blend. Tune in for insights into each approach https://techcommunity.microsoft.com/event/azureevents/chart-your-ai-app-and-agent-strategy-with-microsoft-marketplace/4473304 07/30/25 Recording Office Hour Customer FinOps and the Microsoft Marketplace Learn how the Microsoft Marketplace can support your FinOps practitioners by sourcing thousands of pre-vetted solutions that accelerate AI transformation. Office hours: FinOps and the Microsoft marketplace | Microsoft Community Hub Subscribe to this post If you're not a member of the Tech Community already, create an account at techcommunity.microsoft.com Select "subscribe" from the 3-dot dropdown in the upper-right corner of this post. Under "Notification Settings," select "Notify me of Any edits & comments on knowledge bases articles I subscribe to," then select to receive updates to this post either immediately, daily, or weekly (I recommend weekly). Manage your subscription settings so that you can receive email updates on new events. Manage these settings by selecting your profile icon in the top right corner of the community, selecting "My Settings," and selecting "Subscriptions & Notifications." You can also subscribe to the entire marketplace community which will provide you with regular updates on all marketplace discussion topics happening in this forum. To do this, click "subscribe" in the upper right corner of the marketplace community homepage.MCT Email in MTM
📣 Important Update for MCT Renewals – Effective October 2026 Beginning with MCT renewals in October 2026, all trainers will be required to have taught 6 sessions (or 6 days) during the previous enrollment cycle. ✔️ Please refer to the attached PDF for the official definition of what qualifies as a session or day of delivery. This activity will be tracked in MTM (Metrics That Matter) using the MCT email address that the trainer is registered with in the MCT Program. 🔔 Important Notice for Learning Partners & TSP Community If your MCTs deliver classes under a learning partner email address, they will not receive credit for those deliveries in MTM. To ensure accurate tracking and compliance: ➡️ MCTs MUST use their official MCT email address when logging deliveries in MTM. ➡️ Learning partners, please ensure your trainers are aware of this requirement and are using the correct email when delivering and reporting classes. Maintaining accurate delivery records is essential for renewal, program integrity, and ensuring we continue to uphold the high standards of the MCT community. Thank you for your cooperation! Any questions please email mailto:mctprog@microsoft.com
Events
Tune in for a closer look at Microsoft Marketplace reporting in the Microsoft Partner Center. Get to know the Insights and Earnings workspaces. Explore which roles have permission to access reporting...
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Tune in for updates, insights, and live Q&A to help you sell through the Microsoft Marketplace. Learn how to bring your innovations to businesses, organizations, and government agencies around the wo...
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Recent Blogs
- Publishing your app or agent to Microsoft Marketplace is the first critical step to reaching customers, unlocking benefits, and monetizing your solution. But choosing the right marketplace offer type...Jan 09, 2026
- 1 MIN READThe Courseware Title Plan is your central reference for current ILT course offerings.Jan 09, 2026
