Recent Discussions
Feedback about MS-102 retirement
TL;DR: I don't think you should retire the MS-102 as it really is a big downgrade losing and expert M-365 administor certification just for it to be replaced by an unrelated and under leveled AI Services administrator one. Hello community, This is my first post and I think it's a good time to open a thread to share some feedback about the retirement of the MS-102 exam and certification and I encourage others learners and users to do the same. For those who don't know It was announced last June 25th that exam MS-102 and Microsoft 365 Certified: Administrator Expert are retiring October 2026 replaced by AB-650 Microsoft 365 Certified: AI Services Administrator Associate, exam beta on July 26. You can check the announcement here: https://techcommunity.microsoft.com/blog/skills-hub-blog/microsoft-credentials-roundup-june-2026/4528350?WT.mc_id=studentamb_165290 I was shocked to read that because last week I scheduled my exam and I didn't see any notice about future retirement. I just rechecked today and there isn't still any update on the retirement on the MS-102 cert or exam pages: Cert page: https://learn.microsoft.com/en-us/credentials/certifications/m365-administrator-expert/ Exam page: https://learn.microsoft.com/en-us/credentials/certifications/exams/ms-102/ So even today, lot's of users are scheduling the MS-102 exam right now without knowing that it is expected to be retired soon I think's it's a weird move to retire an expert Microsoft 365 administrator certification just for it to be replaced by just an associate certifciation AI Services Administrator Associate. So we lose and expert certification abount managing M365 and we can only get an associate certification about AI services in it's place I think it would've better to have AB-650 as an additional certification, maybe even a prerequisite for the M365 Administrator Expert just like MS-700 or the SC-401 Lot's of recruitments department look for expertise about managing M365 and MS-102 take a big part on lot's of admins resumes to provee their knowledge about managing M365, so we won't only lose a cert or exam, we lose a way to prove knowledge about managing M365 at an expert level. I've read lot's of users complaining about this retirement and I hope you could get feedback about it and rearrange this move. Thank you for reading.
How can I talk to a person at Microsoft talk to a person
Microsoft talk to a person support || 8I0 345 6I86 agent by using the official support site’s chat or “Call me back” options. Steps to Contact a Live Person || 8I0 345 6I86 Go to help.microsoft.com to start the process. || 8I0 345 6I86 At the bottom of the page, click Contact support. You will be prompted to select the product or service || 8I0 345 6I86 you need help with, such as Microsoft 365, Office, Windows, or account issuesAI Skill Fest Voucher Issue
Hello support I got a voucher from AI Skill fest, I redeemed the voucher before August 18, but I need to reschedule the exam but I get this error The selected appointment cannot be scheduled. The registration was discounted with a voucher and the voucher has restrictions (********995E). The new appointment does not satisfy the following restriction: The voucher is Expired and can no longer be used. I am rescheduling in the allowed window as well which is before October 18, can you help me? PearsonVue support had really no idea they sent me with email address removed for privacy reasons and they say they "Voucher store only sells vouchers and there are not sold by us." like I said exam is scheduled but I need to take it some days before thins month but I am not able to do it thanks a lot
AI Skills Fest Voucher Reinstated After Medical Emergency but Showing as Expired
AI Skills Fest Voucher Reinstated by Pearson VUE but Showing as Expired Hello Microsoft Support / Microsoft Community, I am seeking assistance regarding an AI Skills Fest 2026 exam voucher and a missed Microsoft certification exam. My exam was scheduled for 3 August 2026, but unfortunately I was unable to attend/check in because of an unexpected medical emergency. Because of the emergency, I was not able to contact Pearson VUE or Microsoft before the appointment. I subsequently contacted Pearson VUE and opened Case #42338826. I also provided supporting information regarding the medical emergency. Pearson VUE later cancelled the exam and confirmed in writing that my voucher had been restored/reinstated for another use. Their email specifically states: Voucher Code: MSS******* Expiration Date: 18 Oct 2026 However, when I now try to schedule the exam again through Pearson VUE, the system says: “The voucher is Expired and can no longer be used.” The checkout page is therefore asking me to pay USD 58, even though Pearson VUE has explicitly confirmed that the voucher was reinstated and is valid until 18 October 2026. I have already contacted Pearson VUE regarding this issue, but I have not been able to get a resolution. Could someone from Microsoft please advise whether this voucher can be reactivated/relinked to my Microsoft certification profile, or whether Microsoft can coordinate with Pearson VUE to correct the voucher status? I understand that Pearson VUE handles exam delivery, but because this is an AI Skills Fest Microsoft voucher, I would greatly appreciate Microsoft's assistance in resolving the voucher eligibility/status issue. I am willing to provide the Pearson VUE case details and supporting documentation if required. Pearson VUE Case: #42338826 Voucher expiration shown in Pearson VUE email: 18 October 2026 Thank you for your time and assistance. I would really appreciate any guidance from Microsoft regarding the next step. Best regards, Syed MoizMy AB-620 Journey – How I Prepared for the Microsoft Certified: Agent Builder Associate Exam
I recently published a blog sharing my experience preparing for and passing the Microsoft Certified: Agent Builder Associate (AB-620) beta exam. Since I took the beta exam in the first week of June 2026, there were very few preparation resources available. I relied primarily on Microsoft Learn, extensive hands-on practice in Microsoft Copilot Studio, and the Applied Skills lab to build the practical knowledge needed for the exam. In this article, I share: The Microsoft Learn path I completed How I used Microsoft Copilot to understand complex concepts Hands-on practice in Copilot Studio The Applied Skills lab that strengthened my practical knowledge The key topics I recommend focusing on before taking the exam My personal preparation tips for future candidates If you're planning to take AB-620 or are beginning your journey with Microsoft Copilot Studio, I hope my experience helps you prepare more effectively. 🔗 Read the full blog: https://medium.com/@sajeda27/my-ab-620-journey-7cc17f2ff52b
Moving teams chat history to a new tenant
Hi, My organisation has recently moved our domain to a new 365 tenant and are telling me that my teams chat and channel history cannot be moved in the same way the email exchange has been. Is this correct? Surely there is a way to migrate the teams data across aswell? [you can tell from my desciption that im not an IT expert. I do have a really important project group chat history with a customer team that i really cant afford to lose]
Help.microsoft.com talk to a person
1=<8.88>`70.4<05.75> Although, as a moderator, I'm not directly responding to customer calls with problems, I can offer you strategic guidance on how to contact a real person in Microsoft Support.1=<8.88>`70.4<05.75> This is a common problem, and the key is understanding the prompts and steps to bypass the automated system. to your Microsoft 365
AB-620 - only Associate certification with prerequisites?
Hi According to https://aka.ms/certposter AB-620 has prerequisites? But nowhere on the exam page or in the study guide the prerequisites is referenced? Also in the Trainings report (Partner Center Insights), users who has passed the exam doesn´t get a certification and TrainingActivityId for the certification (only the exam) From working with Microsoft many many years, this is afaik the first and only Associate certification that has prerequisites! Or does it really? Normally those with prerequisites are the Expert certifications (and now the new Solutions Architect certification) Can someone at Microsof please engage and let us partners know, as this tampers with the insights we use Regards GabrielWindows 11 lock screen bug
We are having an issue where some users cannot log back into windows 11 after going to a lock screen. Windows will tell you the password or username is incorrect even though the credentials are defiantly correct. The only solution I've found so far is to reboot the machine. What could be causing this? Our users are loosing unsaved work from having to reboot through out the day.Help.microsoft.com talk to a person
To speak to a human at Microsoft tech support, !888 319 8920 you can follow these steps: In the search bar, type "Get Help" and open it. !888 319 8920 Type "Chat with an agent" and press Enter. !888 319 8920 Click the "Contact support" button at the bottom. !888 319 8920 Choose the products and services for which you need help. !888 319 8920 Follow the on-screen prompts to connect with a live agent. Alternatively, you can select the "Call me back" option and fill in the required information so they can call you. !888 319 8920 If you need immediate assistance !888 319 8920, it's recommended to initiate contact through these official channels rather than responding to unsolicited requests.
AZ900 Cert- Phone number filling issue
Hi Every one, I am trying to register for AZ 900 cert and I tried all possible combination of providing the phone number with country code, area code and mobile number. I tried all combinations but still I m not able to register . Can some one please help or guide to register. Example: country code : +1 canada Area code : 647 ( Ontario ) +1 (647 )- xxx-xxxx please tell me the combination so that i can register for examWindows 10 Dell PC Sometimes Becomes Very Slow, What Should I Check?
Hi everyone, I'm having an intermittent performance issue with my Dell PC running Windows 10. Most of the time it works normally, but every now and then the system suddenly becomes noticeably slow. When this happens, opening applications takes longer than usual, switching between windows feels delayed, and sometimes even File Explorer takes a few seconds to respond. The slowdown usually goes away after a while or after restarting the PC, so I haven't been able to identify a consistent pattern. I'm wondering if the problem could be related to a Dell driver, Windows background process, startup application, or possibly the storage drive. Since the computer is normally responsive, it's difficult to tell what changes when the slowdown starts. I'd like to troubleshoot this properly rather than simply restarting the machine whenever it happens. Are there any particular Event Viewer logs, Task Manager details, Dell diagnostic tools, or Windows performance checks that would be useful for identifying the cause? If anyone has experienced intermittent slowdowns on a Dell system running Windows 10, I'd appreciate hearing what helped you find the cause. Thanks!
Access issue with Copilot Studio in Microsoft Learn Applied Skills lab
Hello Microsoft Community, I am currently working on the Microsoft Learn Applied Skills exercise: “Create your customer service agent” using Copilot Studio. When attempting to sign in, I am using my personal Gmail account. However, I receive an error stating that personal Microsoft accounts are not supported, and I am unable to proceed with the lab. Is a Microsoft Entra ID work/school account required to access Copilot Studio for this exercise? Thanks in advance.Unable to Register for Microsoft Learn Events?
I am running into an issue across multiple browsers of being unable to register for Microsoft Learning Events. Most recently today, i am trying to register for the upcoming - https://msevents.microsoft.com/event?id=1787842212 The registration hangs after completing the captcha and then the captcha timesout and the registration is never submitted. When i tried to click the login on the events page, i get an error - AADSTS50011: The redirect URI 'https://msevents.microsoft.com/event' specified in the request does not match the redirect URIs configured for the application. Event ID: 1787842212 Request ID: 50bfa821-6e06-4f00-a27f-4929f843c200 Correlation ID: 10d95455-4537-4f9e-826d-00e9b067bd3b Timestamp: 2026-07-09T16:40:59Z Is anyone able to help explain what is going wrong and how i can continue to register for events?Can't share a folder on a local network in Microsoft Windows Server 2025 STD
We have two Microsoft Windows Server 2025 Standard (Version 24H2, Build Number 26100.32995) servers in our Active Directory. We can't share folders; it constantly asks for a username and password. We've tried every solution, but nothing worked. I found a similar thread, but the solutions there didn't work either. topic : https://learn.microsoft.com/en-us/answers/questions/5559013/opening-fire-share-on-2025-server-from-another-202 How can i solve this sharing problem ?
What is the Microsoft Graph API replacement for deprecated Recent, SharedWithMe, and Insights APIs?
Hi Microsoft Graph community, I'm currently working on a Microsoft Graph integration that needs to retrieve: Files recently accessed/used by the current user Files shared with the current user Files from OneDrive and SharePoint I'm currently using the following APIs: GET /me/drive/recent GET /me/drive/sharedWithMe GET /me/insights/used However, these APIs are deprecated, and some of them will stop returning data after November 2026. (https://learn.microsoft.com/en-us/graph/api/drive-sharedwithme?view=graph-rest-1.0&utm_source=chatgpt.com) I'm stuck in development because I haven't been able to identify a Microsoft-supported replacement that provides the same functionality. Could someone please clarify: What is the official replacement for /me/drive/recent? What is the official replacement for /me/drive/sharedWithMe? What is the official replacement for /me/insights/used? Is there a single recommended Microsoft Graph API that can provide recently used and shared files across both OneDrive and SharePoint? I'm specifically looking for the officially supported API/recommended approach, rather than a workaround that may also become deprecated. Any guidance from Microsoft Graph experts or Microsoft employees would be greatly appreciated. Thanks!
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