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Developer Employment Verification stuck at Rejected (Pending Partner Action)
Hello Community Managers, our almost 10-years-old active Windows Hardware Developer Account (SellerID 33743350) is completely blocked. After updating our company information to exactly match to our legal entity and identify myself, we received an email to upload documents, but this email links to the legal info page, and there is no possibility to upload anything. Can a Community Manager please escalate this case manually to the Vetting Operations Team, so we can submit our official Commercial Register extract (Handelsregisterauszug)? Thank you and with best regards, Georg
MAICPP Issue
Hello, Can someone please assist, I have been blocked during the sign up process to become MS AI Cloud Partner Program. The exact name of my company and address is slightly different and needs to be changed, it wont allow this and says to contact support, but there is no way to contact support unless your are a partner. Reference number: 715-123160. Correlation ID: 3f7f3e61-7e9a-43f3-8aa2-8d101b2fa63c Thanks!
Developer Employment Verification stuck at Rejected / Pending Partner Action
Hello moderators, Our Developer program verification has been stuck at Employment Verification since well before the estimated completion date of 27 June 2026, showing "Rejected / Pending Partner Action". The Partner track on the same legal profile is fully Authorized, so this appears specific to the Developer vetting flow. We are a registered Norwegian company with matching public registry records, and our primary contact email is on the same domain as our Entra tenant. Public WHOIS for lingtechapps.com lists Registrant Organization: LINGTECHAPPS AS and Registrant Country: NO, matching our legal business profile. However, the registrant email and postal address are replaced by our registrar's privacy-protection service. If the automated check compares our primary contact email against the registrant contact, it would fail on that redacted field even though the organisation name matches correctly. We can supply a registrar-issued ownership certificate from Domeneshop AS showing the full registrant details, and a Brønnøysund Register Centre company certificate, on request. We cannot resolve this ourselves. Three separate routes are blocked: 1. Clicking Resolve on the Verification Summary page opens a panel containing only the "Document submitted successfully" banner and a greyed-out Submit button. No document type selector or upload field is rendered. The Action Center notification for our Seller ID instructs us to upload the required document in the Account Verification pane — which is precisely the control that does not render. 2. Creating a support request in Partner Center fails: after selecting Account verification > Employment verification and signing in, /dashboard/v2/support/servicerequests/create redirects to the Service health page instead of a request form. 3. The Microsoft 365 admin center Support Assistant loops without producing a ticket, returning unrelated articles instead of a contact option. We have also received no email requesting further information at our primary contact address, junk folder included. Could a Community Manager please escalate this to the Partner Vetting team? Specifically, we would like to know which document type and which data mismatch the Employment step is waiting on, and either to have the Resolve panel repaired for our Seller ID or to submit documentation through another channel. Happy to share Seller ID, tenant ID and screenshots by DM rather than posting them publicly. Thank you.Seller verification Rejected at Employment step — no email received, no appeal (ID 94611890)
Our Partner (MAICPP) verification completed successfully on 31 Aug 2026 — contact, identity (Verified ID) and business all Verified (Partner ID 7113511, DIGITAL QAZAQSTAN LTD, UK company no. 17178943). The Developer/seller verification for the same legal entity (Seller ID 94611890) is closed as "Rejected — no appeals available", stuck at "Employment Verification — Pending Partner Action" with an estimated date of 06.09.2026 still showing. No verification email or action request was ever received at the primary contact (monitored, junk folder included), and the closed page shows no Fix now / appeal / upload control. Root cause we identified: the seller profile contained an outdated registered address. It has been corrected and now matches Companies House exactly (Office 393, Unit 5, 399-405 Oxford Street, Mayfair, London W1C 2BU). Business verification documents show "Provided". A fully prepared transactable professional service offer is blocked from publication only by this verification. Could a Community Manager please escalate this to the Partner Vetting team to reopen or reinitiate the seller verification?
Individual Power BI publisher enrollment blocked – support forms also fail – Ref 715-123160
Hello Microsoft Partner Compliance / Verification team, I am an individual Power BI developer based in Italy. I am attempting to enroll in the Microsoft 365 and Copilot / Microsoft AI Cloud Partner Program to publish one completely free Power BI custom visual on AppSource. Immediately after accepting the program agreements, the enrollment was blocked by the automated trust evaluation with the “Microsoft runs on trust” message. Reference number: 715-123160 Transaction ID: not provided / blank Correlation ID: 8ae49bff-f941-4596-b044-bb87bc603163 I attempted to submit a support request through both: The standard Partner Center support form. The official “support ticket without a partner account” route recommended in this community. Both forms fail during submission with the generic message: “There is a problem submitting your request, try again.” Therefore, I have no support ticket number. I am applying transparently as an individual publisher. I do not have a registered company or VAT number, so I did not enter a fictitious registration number. My legal identity, Italian address, professional domain email and payment details are genuine. The publisher name is “Your PBI Assistant,” and the planned Power BI visual will be free, with no paid services or in-app purchases. Could a Microsoft Community Manager please escalate this to the Partner Vetting / Trust & Safety team for manual review, or provide a working secure channel where I can submit identity, address and domain-ownership documentation? I will provide private documentation only through an official secure Microsoft channel. Thank you.
Hardware programme Active and Authorized but dashboard says account deactivated — support catch-22
Our company’s Windows Hardware Developer Program enrollment appears to be stuck in an inconsistent backend state. Current status: Developer Legal Business Profile vetting: Authorized Hardware programme: Active EV code-signing certificate: Active Correct Microsoft Entra tenant linked Windows publisher ID assigned Signed-in user is a Global Administrator No outstanding verification action or “Fix now” option is displayed However, opening the Hardware Dashboard returns: “Access restricted. We’re sorry, you don’t have permission to access this page because your Partner Center account has been deactivated.” This creates a support catch-22. The authenticated Help + support workflow requires a workspace selection, but no Hardware workspace is available because Hardware Dashboard access is deactivated. Following Microsoft’s guidance for users who cannot access an enrolled Hardware account, we submitted the external “Provide issue details” form. A support request number was issued, but we have received only the automated confirmation. Because the request was created outside the authenticated Partner Center workflow, it is not visible under My requests or Organization requests. We need access only to submit two company-internal Windows network-driver packages for Microsoft attestation signing. We are not requesting Windows Update distribution. Could a Microsoft community manager please help route the existing support request to the Hardware Developer Program enrollment/provisioning team? The support-request number, correlation ID, Seller ID, User ID and screenshots can be provided privately. Please check whether the Hardware workspace requires backend reinstatement or reprovisioning. All visible company verification and certificate checks are already complete.
Partner Center enrollment blocked, reference 715-123160
Musatunix Innovations LLC is enrolling in the Microsoft AI Cloud Partner Program to obtain a Partner One ID for verified publisher status. Enrollment was blocked immediately after accepting the Partner Program / Commercial Marketplace agreements with: Reference: 715-123160 Note: the Registration Number / EIN field was disabled and could not be entered during enrollment. Please escalate this to Partner Onboarding / Compliance / Trust & Safety for manual review. I can provide the correlation ID, LLC formation documents, EIN/TIN evidence, domain ownership, and identity documentation through a secure Microsoft channel.
Enrollment blocked by trust evaluation (Ref 715-123160) — cannot open a support ticket, no workspace
I am trying to enroll in the Microsoft 365 and Copilot program to publish a Word add-in on AppSource. The enrollment is blocked with the "Microsoft runs on trust" message. It happened twice, on 7 August and 18 August 2026, with the same reference number — so the first block was apparently never cleared. Reference number: 715-123160 Transaction ID (18 Aug): 05e34bf1-3406-4d55-abce-260567e369af Transaction ID (7 Aug): b809228d-bdec-436d-a205-de4914cef0e0 Correlation ID: c0187e32-891c-4c53-9964-cc5c9c6a1a17 I cannot open a support ticket: the Partner Center form requires selecting a Workspace, and my account has none because no enrollment ever completed. The public support form sends me back to Service health. Could this be escalated to the Vetting / Trust & Safety team for a manual review? My company registration number and official registration extract are ready — I will provide them privately on request. Thank you.
Employment Verification passed on one account but rejected on another
We have two Partner Center accounts for the same legal entity. On the first account, Employment Verification passed. On the second account, created for the same company with the same contact person, Employment Verification has now been rejected. Nothing differs between the two in terms of the person or the company. Same individual, same company domain email address, same legal entity, same registry documents. The bigger problem is that I cannot respond to the rejection. The step shows as Pending Partner Action, but the Resolve panel presents no document type selector, no upload field and no other control. It only repeats the confirmation message from an earlier business document submission. So the portal is waiting on an action it gives me no way to perform. The estimated completion date has slipped three times. Has anyone seen Employment Verification decided differently for the same person across two accounts? And is there a known reason the Resolve panel would come up empty when a step is marked Pending Partner Action?MAICPP Employment Verification Rejected
I created MAICPP account but it was rejected at teh verification stage. The message says, "Based on the information you have provided to date, we have determined that your organization does not currently meet the requirements to pass verification. There are no appeals available, we have closed your application. If you decide to reapply, please review the information at https://aka.ms/PartnerVerification to ensure you meet the latest requirements. This is on the following URL: https://partner.microsoft.com/dashboard/v2/account-settings/organization/legalinfo/vetting/partner" I provided all the information requested including Entity Filing documents, EIN, Fictitious Business Name(FBN) etc. The reason it was rejected was probably due to the Ficticious Business Name. I provided the documents showing how the legal entity filed for FBN and also created the email domain. I submitted a ticket 2608220010000633 but I havent received any response yet. Can somebody help check the status on this? JillArmour please help!
