Recent Discussions
SOLVED (partial): Issue with Achievement Code Creation
September 11 Update #2 : we have confirmed the reappearance of the achievement code button in handful of partner accounts. We are optimistic that this has been applied to all partner accounts but still want to gather data before we claim a total fix. Please check to see if your account has regained access to the achievement code button If you still do not see it, please try these steps Close all browser windows Open a new browser and go to https://learn.microsoft.com Sign in using your Outlook.com Class Administrator account Navigate to a course or learning path detail page Perform a hard refresh (Ctrl + F5) If it still does not work, please add a reply to this thread so that we can continue to evaluate any access gaps. September 11 Update: it is apparent that this achievement code outage is now impacting most, if not all, Training Services Partners. The engineering team is working to identify where and how the issue grew so that we can properly plan a fix. Based on my knowledge of the situation this is a fix that will come in days, not hours. I will continue to update this thread each business day until we get all achievement codes back online. September 5 Update: Engineering is progressing on a fix. The soonest we would see proper functionality is end of next week (around the 12th). I will provide an additional update then. August 27 Update: Engineering is working on this and the right people are involved. Not to get too into the weeds, but it's a database migration issue across two distinct teams. They understand the urgency, and I'll bring you more updates as soon as I receive them. August 14 Update: The issue has been identified. I do not yet have a time to resolution to share but will update here when I know more. August 8 Update: We are aware there is an issue with newly onboarded partners attempting to access achievement codes for the first time. We are working on the issue but do not currently have timing on a solution. I will update here when more information becomes available. Thanks.FY26 CSP Incentives - Ann/Mon & Mon/Mon Subscriptions
Dear community, We are a Distributor (ex. Ind. Provider) in CSP and we would like you to help us on understanding the changes in our Incentives in FY26. As announced already, starting October 1, 2025, the FY26 levers and rates will be in place. We would like your assistance to determine the two following use case: a) one of our Indirect Resellers has a M365 subscription with monthly commitment and monthly payment. Within September 2025, this specific subscription will give us incentives under the FY25 levers and rates (will be recalculated in February 2026 under the FY26 levers and rates). So, based on the announcement, on October 2025, this subscription will start generating incentives under the FY26 levers and rates. Could you please confirm my understanding or reshape accordingly? b) one of our Indirect Resellers has a M365 subscription with annual commitment and monthly payment, with the renewal of the subscription to be on 15 March 2026. Based on our understanding, until the renewal, this subscription will be generating incentives based on the FY25 levers and rates due to the price protection of the subscription for the whole year, and will switch on generating incentives based on the FY26 levers and rates on the renewal date (i.e., 15 March 2026). Could you please confirm my understanding or reshape accordingly? Really much appreciated in advance for your significant help on this critical topic for our target setting and business decisions. Warm regards, Nick
Partner lockout of Microsoft 365 tenant – looking for advice on next steps
Hello all, I’d appreciate some guidance from the community on a serious situation we are facing. On 12 September 2025, our Microsoft partner unilaterally locked us out of our Microsoft 365 tenant. They retained exclusive Global Administrator / Partner Delegated Admin rights, which means: All staff and directors are unable to access email, Teams, SharePoint/OneDrive, or even log into their Azure AD-authenticated workstations. Our corporate and staff personal data is now inaccessible to us as the controller. Access restoration has been explicitly conditioned on payment of a disputed invoice (not related to Microsoft licence pass-through). This raises several concerns: Operational: we are effectively paralysed. Security/IP: the partner still has exclusive access to proprietary source code and other confidential business data. Compliance: we cannot meet our GDPR/UK DPA obligations on availability of personal data while locked out. We contacted Microsoft Business Conduct on Friday evening with full details of the incident, but so far no human response has been received to those emails. Questions for the community From a Microsoft tenancy perspective – what’s the fastest/most effective way to remove a partner’s delegated admin access if they refuse to release it voluntarily? Has anyone experienced or seen a similar scenario where access was conditioned on disputed payments? Are there formal Microsoft Partner Code of Conduct provisions that directly address this type of misuse of delegated admin rights? Any practical lessons on balancing the technical fix (regaining control of the tenant) with the legal approach (injunction, regulatory notifications)? My focus is on regaining secure access, protecting data/IP, and ensuring compliance. Any experience, insight, or links to Microsoft policy/resources would be greatly appreciated.
Announcing the Migrated and Modernize Summit - September 23-24
Microsoft is hosting the Migrate and Modernize Summit digital event, September 23-24, to introduce new Agentic AI capabilit8ies that are reshaping how organizations approach cloud transformations. This event is designed for IT leaders, developers, and cloud strategists looking to accelerate migration, reduce complexity, and modernize with confidence. Event Highlights: Keynotes from Scott Guthrie, Jeremy Winter, Amanda Silver, and Cyril Belikoff Deep Dives into AI-assisted tooling and investment offerings Real-world success stories and live demos Region specific tracks tailored to your needs To learn more about the Migration and Modernization Agentic AI capabilities being announced make sure to register for the digital event below: Register Now (United States) Register Now (Latin America) Register Now (Brazil) Register Now (EMEA) Register Now (ANZ) Register Now (Asean) Register Now (Korea) Register Now (Japan) Register Now (India)BOOKMARK NOW: Refreshed Nonprofit Partner Readiness Site
🚀 Introducing the Refreshed Nonprofit Partner Readiness Site! We’re thrilled to announce the launch of the refreshed Nonprofit Partner Readiness site 🎉 This redesigned experience is built to empower our nonprofit partners with streamlined navigation, updated solution area content, and a robust set of tools to support your mission-driven work. Whether you're looking for skilling resources, campaign assets, or guidance on Microsoft’s AI-powered solutions, the new site brings it all together in one intuitive hub. 🌟 What’s New? Improved Navigation: Tab-based structure across 16 solution areas for easier access to content and return paths to the homepage. Fresh Content: New assets including the Copilot & Agent Playbook, updated Event How-To Guides, and localized partner playbooks for global reach. AI Innovation: Explore how Microsoft Power Platform and Copilot Studio enable nonprofits to build intelligent apps and agents for scalable impact. Campaign-in-a-Box: Ready-to-use templates for events, emails, and registration pages to help you launch with confidence. 📣 Why It Matters This refresh is part of our broader Microsoft Elevate initiative, aligning nonprofit and education partner resources under one unified experience. It reflects our commitment to helping partners navigate the evolving nonprofit landscape with tools that are modern, mission-aligned, and AI-ready. 💬 Join the Conversation We invite you to explore the site, share your feedback through the Partner Desk, and contribute to the ongoing evolution of our partner ecosystem. Let us know what’s working, what’s missing, and how we can continue to support your success. 🔗 https://partner.microsoft.com/en-US/solutions/nonprofitWATCH NOW: FY26 H1 Nonprofit Partner Kickoff Recap
🎥 Missed the FY26 H1 Nonprofit Partner Kickoff? No worries! Catch up on all everything you missed! ✅ Playback & View Sessions Access session recordings and presentation decks of the FY26 Microsoft Elevate Nonprofit Partner Kickoffs: Americas/EMEA session recording | deck ANZ / Asia session recording | deck 📣 Reminder You can also find these sessions listed on the Nonprofit Partner Readiness site landing page under the Community updates section.
Unable to open support tickets; error: "There was a problem retrieving the support request details."
Hello, We are looking to become a verified partner, but are unable to do so due to this error in communicating with the support team. I have tried creating multiple tickets, but after it is created, it's not possible to open it anymore. Upon opening error is thrown: "There was a problem retrieving the support request details." I tried contacting support, but they seem to give a generic response unrelated to the issue and close the ticket. May someone help, please? Generic response:Tech Talks presents: The Microsoft In a Day (XIAD) program overview, updates and upcoming events
Join us on Thursday, September 18th at 8am PT as Alisha Dranitsaris, Partner Enablement Program Manager, Microsoft presents 'The Microsoft In a Day (XIAD) program overview, updates and upcoming events'. We hope to see you there! Call to Action: Click on the link to save the calendar invite: https://aka.ms/TechTalksInvite View past recordings (sign in required): https://aka.ms/TechTalksRecordingi have a Question FY26 Indirect reseller security score Can't access it.
I must say that I am a Distributor and my Partners do not have access to the Security page and I want to make sure that they can access it. From what I have found, it only says that it is enforced for direct bill partners, distributors (formerly indirect provider), and indirect resellers. Can you please update this because the FY26 document requires that you Complete the mandatory requirements of the Partner Center security score. Please provide clarity on compliance with the Security requirements. FY26 When I click on the link Adn i see in Security Role i Not see Indirect reseller access On Partner Center Indirect reseller Can't access Even if they are Global Admins, they cannot access it.
Checking If It’s Okay to Post a Training Partnership Idea in MCT Spaces
Dear Community Leaders, I hope this message finds you well! I’m reaching out to ask if it would be appropriate to share a post in the MCT Community or MCT Longue regarding an initiative I’m developing under the Microsoft XIAD program. The concept is to invite fellow MCTs—particularly those not currently affiliated with a TSP—to collaborate on future training events. While paid opportunities may not be available at the outset, we’re committed to offering visibility and recognition. One way we plan to do this is by featuring trainer profiles and their specialties on our website, helping build credibility and exposure for participating MCTs. As part of this initiative, I’m planning to organize a one-day event each quarter, and I’m looking to collaborate with five certified MCTs who hold any of the following certifications: PL300, DP100, DP203, DP600, DP700, PL200, PL400, PL600 The goal is to foster meaningful partnerships and create a space where trainers can align with our mission and potentially engage in future work. I’d love to start this conversation in a transparent and inclusive way, and I believe the MCT Café could be a great place to gauge interest and gather feedback. Please let me know if this type of post would be welcome, or if there’s a preferred channel or format for sharing such ideas. Warm regards, vk2 MCT & Head of TSP.Redeemed Achievement Code under wrong profile
Hello all, I recently completed VILT for the AZ-305 track and unfortunately I redeemed the achievement code under a different MS profile than the one I intended to use. I opened a case with support who was unwilling to help and directed me here. Does anyone know of a way to move the unlocked achievements and badges from one MS profile to another?
Request for Private Link Support in Microsoft Office Add-in Store
I'm currently in the process of publishing an Office Add-in. From what I’ve observed in Microsoft’s add-in review process, there doesn’t seem to be a way to create a preview or private link for an add-in published to the store. I’d like to obtain a private link to test the add-in across different platforms before making it publicly available. This would help ensure there are no issues when users install it from the store on various platforms. Other cloud providers, such as Google, offer similar functionality for their Google Workspace add-ons, allowing developers to test and share private versions before public release. Microsoft should consider providing a similar feature for Office Add-ins to support better testing, validation, and rollout strategiesNew Training Services Partner Onboarding Update
Hello new TSPs. We are currently updating the onboarding process to provide better communications around process and timing. While we work to update, please send me a private message if you have completed the onboarding form and you are currently waiting on a response. I anticipate this workaround to last for a few weeks and for us to have a new process in place in January. Once the update is complete and the normal process resumes, I will delete this thread. Thanks, DanPartner Know Before You Go to the 2025 European Microsoft Fabric Community Conference!
We can’t wait to see you at FabCon Europe 2025, taking place 15-18 September at the Austria Center Vienna in Vienna, Austria! With more than 130 expert-led sessions over three days, plus workshops 15 September, this is the largest Microsoft tech conference in Europe! Our team has been hard at work planning several partner-exclusive activities throughout the event, to help ensure the best experience possible for you, our valued partners. This Know Before You Go guide will provide all the details on how to participate in: Partner Day Partner Happy Hour 1:1 Meetings Partner Booth at Ask the Experts Partner AMA Partner Photo Scavenger Hunt Cvent Event App If you have any questions, please feel free to reach out to our team at mailto:FabricPartnersTeam@microsoft.com or through the Cvent app. See you very soon! Complete details and entry form are available at https://aka.ms/FabConEuropePartnerPhotoHunt.Mark your calendars! On September 23-24, Microsoft is hosting the Migrate and Modernize Summit.
Microsoft is hosting the Migrate and Modernize Summit, a digital event to help you and your customers accelerate cloud migrations to Azure and simplify modernization. This event is appropriate for both partner and customers. As a partner, you will hear important product announcements that will enable you to: Transform your migration and modernization practice Leverage AI to simplify and accelerate Migrations and Modernization to Azure, unlocking new projects and revenue. Drive new leads Inspire customers to engage in an assessment using your partner organization and services. Unlock Azure Accelerate funding Activate Microsoft investments / partner benefits that drive your partner services. (Specialized partners) Your customers will learn how to make their cloud migration and modernization a reality with Keynote Presentations from Microsoft leaders such as Scott Guthrie, Jeremy Winter, Amanda Silver and Cyril Belikoff Breakout Tracks tailored for decision-makers and practitioners to see migration and modernization agents in action, as well as local tracks to go deeper on specific topics Customer Stories including Sanofi, Thomson Reuters, and OneDigital Live Demos to bring to life the latest innovations around AI-assisted tooling and products. Read the full blog hereMigrate and Modernize Summit! Sept 23-24 2025!
Partners, mark your calendars! On September 23-24, Microsoft is hosting the Migrate and Modernize Summit, a digital event to help you and your customers accelerate cloud migrations to Azure and simplify modernization. This event is appropriate for both partner and customers. As a partner, you will hear important product announcements that will enable you to: Transform your migration and modernization practice Leverage AI to simplify and accelerate Migrations and Modernization to Azure, unlocking new projects and revenue. Drive new leads Inspire customers to engage in an assessment using your partner organization and services. Unlock Azure Accelerate funding Activate Microsoft investments / partner benefits that drive your partner services. (Specialized partners) Your customers will learn how to make their cloud migration and modernization a reality with Keynote Presentations from Microsoft leaders such as Scott Guthrie, Jeremy Winter, Amanda Silver and Cyril Belikoff Breakout Tracks tailored for decision-makers and practitioners to see migration and modernization agents in action, as well as local tracks to go deeper on specific topics Customer Stories including Sanofi, Thomson Reuters, and OneDigital Live Demos to bring to life the latest innovations around AI-assisted tooling and products. Read the full blog hereUpcoming Azure Accelerate Webinar coming September 25!
We're excited to take the next step in the launch of Azure Accelerate - showing our ecosystem how partners are already seeing success with it! Azure Accelerate is Microsoft’s unified offering that brings together Azure Migrate and Modernize with Azure Innovate, built on the foundations of Azure Essentials. Azure Accelerate gives partners access to trusted experts, significant investments, and comprehensive coverage for every stage of the cloud and AI journey. Learn more!ICYMI: Upcoming Azure Accelerate Partner Webinar on September 25!
We're excited to take the next step in the launch of Azure Accelerate - showing our ecosystem how partners are already seeing success with it! Azure Accelerate is Microsoft’s unified offering that brings together Azure Migrate and Modernize with Azure Innovate, built on the foundations of Azure Essentials. Azure Accelerate gives partners access to trusted experts, significant investments, and comprehensive coverage for every stage of the cloud and AI journey. Learn more!
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