Recent Discussions
Ongoing Issue with Employment Verification in Microsoft Partner Program
Hello I am experiencing a persistent issue with the Employment Verification process in the Microsoft Partner and Reseller programs. When attempting to resolve the issue by clicking “Fix Now” after a rejected verification, I am continuously redirected back to the Identity Verification step. Even after completing the identity verification, I am sent back to Employment Verification, only to be rejected again. This creates a loop, and every time I click “Fix Now,” I am not given the option to upload any documents, but instead, I am redirected to the previous step, making it impossible to proceed. This issue has been ongoing for 50 days, and I have contacted Microsoft Support many times. Unfortunately, I continue to receive the same generic responses, asking for the same documents to be uploaded. After submitting them, there is no further follow-up, and the issue remains unresolved. It seems as though I am receiving automated responses without any real resolution. What adds to the frustration is the contradiction in the process: The exact same documents I submitted for Developer Verification, which were successfully processed and authorized, are being rejected for the Partner and Reseller programs, despite being identical in every way. Given the significant impact this issue is having on my business, I am reaching out to the community for assistance. Has anyone else encountered a similar problem, or is there any guidance on how to resolve this? Any insights or advice would be greatly appreciated. Thank you for your time and support.
Microsoft 365 E7 - discounts for nonprofits?
Hi Elevate team With the release of the E7 SKU just around the corner, are you able to advise if there will be a nonprofit discount/grant for this licensing tier? I have had a number of large nonprofits expressing interest in the product and asking about pricing. Considering that E5 has a 60% discount, is it likely that E7 will have a similar discount applied to it? A discount could provide a large benefit to nonprofits and an opportunity for nonprofit partners. Thanks MattNew Address Broke Verification
My business was registered as an MS Partner for 5+ years We recently got a new address, I thought I was doing the right thing updating Microsoft partner portal legal info The account is now unverified in rejected status, there is no 'Fix Now' button. I have submitted multiple cases to Microsoft but no answer, it's been broken for days. We have a project next week and need to purchase licenses from our distributor, but can't if our partner account is rejected. I got am email saying "We’ve successfully verified your Partner Center profile MpnId ...... " But the verification statuis on legal info is still rejected I tried fixing the address again, the Legal Info page is now not working, it doesn't display any company info now. In my support ticket I submitted proof of business registration (ASIC), certificate of ownership for the tenant's main domain as well. Not sure what to do here. If anyone at MS can help, my ticket is ID: 2604180010000646
Trouble receiving OTP emails from Microsoft Partner Center
Hello! When clicking the Verify Email button in the location below, the primary contact email is not receiving the OTP verification email. I'm on my 6th Partner Center support ticket attempting to determine out why I am not receiving these emails. Partner center support is quick to help me verify the account manually, but I would really like to see the automated system working as intended to help future partners avoid running into this same issue. Could someone help me track down the email address these messages are coming from? Thanks! -jon For reference, the first few tickets I opened under the following workspace/topic, but the assigned engineers say "you picked the wrong topic try again." Workspace: Account Settings Topic: Account verification > E-mail ownership I ask what set of options I should pick to get my ticket routed to the right team, but I haven't located someone that can answer that question either. I've started choosing a random workspace and topic in the hopes that I get lucky. I don't think this strategy is going to work very well, but the partner center support team haven't suggested a better approach and I'm out of ideas. Maybe if I open enough tickets, someone on the partner center support team will notice and help me out.
RECAP: Microsoft Elevate Partner Community Monthly Call - April 2026
It's not too late to catch the replay of this month's Elevate Partner Community call. What we covered: Recap of Partner Day Overview of the latest Partner Demand Generation Programs Overview of Partner Readiness Programs Introducing the Microsoft Dragon Copilot Offer for Rural Hospitals AI Business Solutions Transformation Playbook & Narrative Deck Microsoft AI Tour & AI Tour for Partners Featured Session: Security Programs & Incentives 👉Feel free to review the deck and watch the replay: Link to the deck: FY26 Microsoft Elevate Partner Community Call - April 2026 - PDF Link to the Teams recording: Monthly Microsoft Elevate Partner Community Call - April 2026 👉To get the Elevate Partner Community Monthly Calls on your calendar, sign up here.Unified for Partners (UfP)
Hello! A few months ago at Microsoft Ignite, Dan Rippey shared an update on The Future of Partner Support - Customer + Partner + Microsoft. Dan brought 'Unified for Partners' center stage and mentioned that Microsoft is going into listening mode and taking partner feedback. It's easy to share feedback with Microsoft by visiting booths at Ignite. What are some ways partners can share feedback with Dan and others at Microsoft year round? For reference, we have a signed NDA with Microsoft if that helps! My first thought are the two community calls that were running for most of 2025. They were the CSP Technical Training Series and Microsoft Partner Community Q&A Call. However, I don't see any upcoming events scheduled... Thanks! -jon
How to design production-ready AI architectures for apps and agents on Microsoft Marketplace
As organizations accelerate the development of AI-powered applications and agents, moving from prototype to production requires a strong architectural foundation. This article explores what it takes to build AI solutions that are ready for enterprise deployment through Microsoft Marketplace—where reliability, security, scalability, and operational readiness are essential. Learn why “production-ready” architectures are critical to meeting customer expectations, how early design decisions impact long-term success, and what patterns software development companies should consider when aligning solution architecture with Marketplace offer types. The article also highlights key considerations around ownership, runtime environments, and operational responsibilities that shape how AI solutions are deployed and supported. Whether you are building your first AI app or scaling an existing solution, this guidance provides a practical foundation for designing trusted, enterprise-ready offerings that customers can confidently run in production. Read the full article: Production ready architectures for AI apps and agents on Marketplace | Microsoft Community Hub
Ongoing "Identitiy Verification" failure without a change to verify
Hi everyone, I'm a managing director of a German GmbH trying to enroll in the Microsoft AI Cloud Partner Program. My verification has been permanently rejected at the Identity Verification step — but I was never asked to verify my identity. The Problem I never received any prompt to complete the AU10TIX identity check. No email, no Microsoft Authenticator notification, no link, no button — nothing. Despite this, the Partner Center shows Identity Verification as failed. The banner now states that my organization does not meet the requirements, no further appeals are available, and my application has been closed. I was rejected for a step I was never given the opportunity to perform. What I Observe Every time I update my legal information in Partner Center, the status briefly switches to "Pending" for a few minutes, then immediately flips back to "Rejected." This looks like an automated pre-check is failing before the any visible Identity Verification process is even triggered — but the UI shows Identity Verification as the failed step regardless. What I've Already Done Opened a support ticket — no response yet Verified that all company data is consistent across Partner Center, DUNS/D&B, domain WHOIS, and the German commercial register (Handelsregister) Confirmed that my Authenticator app is linked to the correct work account and checked spam folders — no invitation was ever sent What I Need The Identity Verification step needs to be actually triggered so I can complete the identity check. I have not used any manual appeals as the system declined me before I ever reached the actual identity check. I have my German ID card ready and can complete the verification immediately. I would appreciate any help from the community team or anyone who has experienced a similar situation. Happy to provide any additional details via DM or through my open support ticket. Thank you!Why building secure AI apps and agents early matters for Microsoft Marketplace
Security is a foundational requirement for publishing and scaling AI apps and agents on Microsoft Marketplace. As AI systems become more autonomous, they introduce new trust boundaries across prompts, identity, integrations, and runtime behavior. This article explores why security must be designed in from the start—and how clear guardrails, identity controls, and enforcement help reduce risk, streamline Marketplace review, and build customer trust. Learn what it takes to create Marketplace‑ready AI solutions that are secure, scalable, and enterprise‑ready. Read the full article: Securing AI apps and agents on Microsoft Marketplace | Microsoft Community Hub
Partner Program Basics
So we are a MAICPP, we were interested to become training partner. I filled up a form and received an initial email. I was browsing through the material which I received, however it was really confusing and vast. can someone help me 1. How do I know we have been accepted and onboarded as a partner? 2. is there an additional fee associated and if yes, how do we pay? 3. How to get partnership logo, certificate for documentation purpose? 4. how to access voucher order and lab on demand orders? sorry, I am a complete newbie so may be my questions are basic, do help! TIA
CSP account suspended without notice, no explanation given. What are my options?
Hi everyone, I'm hoping someone in the community or perhaps someone from Microsoft can help me understand what happened and what I can do next. I've been a Microsoft partner since 2019, and last January I renewed my Partner Success Core Benefits program. A few months later, I discovered my CSP account had been suspended with no prior notification whatsoever. I opened a support ticket, and the response I received cited section 4.b of the Microsoft AI Cloud Program Agreement, essentially stating that Microsoft can terminate a partner relationship with 30 days' notice and is not required to provide a reason. I understand this is contractually possible but I received no notice, and no explanation. After re-opening the case multiple times, I was told to enroll into a new tenant with a new enrollment. I attempted this, but it did not work. When I followed up, I received copy-paste responses directing me back to the same steps. To summarize where I am right now: Partner since 2019, with renewed subscriptions as recently as January Account suspended and no advance notice received No explanation provided, citing section 4.b of the agreement New tenant enrollment suggested but unsuccessful Support has been non-responsive beyond templated replies I'm not here to argue, I accept that Microsoft has the right to make decisions about its partner ecosystem. What I'm asking for is basic transparency: did I do something wrong? If there was a compliance issue, a policy violation, or any other reason for the suspension, I would genuinely like to know so I can understand and, if possible, address it. I also have some practical questions the community may be able to help with: Is there a formal appeal or review process for suspended partner accounts? Is new enrollment genuinely possible after a termination under 4.b, and if so, what are the correct steps? Has anyone else experienced this and found a way to resolve it constructively? Is there an escalation path beyond the standard support ticket process? I know I'm a small partner and this is likely a minor matter from Microsoft's perspective. But for a small business that has invested years in this program and renewed in good faith just months ago, this situation has had a real impact. A clear explanation, even a difficult one would go a long way. Any guidance, shared experiences, or pointers to the right escalation channel would be greatly appreciated. Thank you.CSP Account suspended without notification, no explanation given
Hello Microsoft Community, I'm hoping someone here has experienced something similar and can point me in the right direction. I have been a Microsoft Partner since 2019. This past January I renewed my Partner Success Core Benefits pack. A couple of weeks ago I noticed I had lost access to all my benefits. I opened a support case, and after going back and forth I still have no resolution. The only explanation I've received is a reference to section 4.b of the Microsoft AI Cloud Partner Program Agreement, which states that either party can terminate the relationship with 30 days' notice and without providing a reason. No notification was ever sent to me. No 30-day notice. I simply woke up one day with no access. At one point I was told I could re-enroll under a new tenant. I tried this, and it didn't work. When I followed up, the support team went back to citing section 4.b and closed the door again. I understand I'm a small partner in Microsoft's ecosystem, but I've invested years building my business around this partnership, renewed my benefits in good faith just a few months ago, and I would love to find a constructive way forward. My questions for the community: 1. **Is there a formal escalation path** beyond standard Partner Center support cases? 2. **Has anyone successfully re-enrolled** after a suspension of this kind, and what was the process? Any guidance, shared experience, or contacts would be enormously appreciated. I am not looking to complain, I just want to understand my options and get back to serving my customers. Thank you in advance.Feedback on Partner Benefit Renewal Experience
I wanted to share a bit of feedback on the partner benefit packages based on our experience. In the past we used the Action Pack and it worked very well for us. Renewal was simple and everything that was already configured just continued into the next period without any extra work. After it was discontinued we moved to the Partner Success Core Benefits package. Our experience has been less smooth, especially with how the Azure credits are handled. The credit must be assigned to a specific user, and if that user already has Azure credit it cannot be applied until the current one expires. When the credit expires, the subscriptions funded by it automatically switch to Pay As You Go. After that we need to contact support to convert the subscriptions back to Azure Sponsorship before the new credit can be applied, which involves several support teams and can take a few days. We also then need to ask support to cover the temporary Pay As You Go usage. As you can imagine, this turns what should be a simple renewal into a fairly time consuming process. Ideally, renewing the benefit package would just extend the existing setup, similar to how it worked with Action Pack, so everything continues without needing support involvement.
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