Recent Discussions
Cost Management options for Azure Gov CSP customers
I support a CSP that operates almost exclusively in Azure Gov/GCC High. The primary subscription we've sold for the last several years was the CSP for Azure Government offer that does not support the built in cost management tools. With over 1000 subscriptions of this type across our customer base the lack of cost management tools is becoming a huge headache. I regularly have customers that incur large, unexpected, increases because they roll something out and then have no way of seeing or monitoring their ongoing spend. By the time they see their invoice they're 15 days into the next billing cycle and now not only have a single unexpected increase but whatever they've accrued in those 15 days as well. This results in a support request and then having to go through the refund request process with Microsoft. I've heard for the 2 years I've been back with my company that cost management tools for the CSP for Azure Government subscriptions "were on the roadmap". Are they ever going to be there? If so, when? If not, why not? If not, we need some way to easilyAND inexpensively migrate those customers with those CSP subscriptions over to AOS-G where they do have access to the cost management tools. If you support a CSP and these types of subscriptions, how does your organization address the issue? Thanks in advance!
URGENT: NCE subscription Cancellation hour limitation within a day!
Dear Community, happy holiday to everybody! We need to make a decision on a subscription cancellation, and our Finance DPT has the impression that as part of a past cancellation within the 7 days window, we have not received a full refund. Let's say that on 09:00 am we created a new NCE subscription. However, around noon, we received the info that we have to cancel it. The question: except from the 7 days/168 hours cancellation window, is there any other hour limitation withing the same day of cancelling a subscription in order to get a whole amount payback? It will be really important for the whole community to understand this point clearly. Thank you in advance for your significant support! Warm regards, NickMicrosoft AI Partner Training Day, Sydney, December 10, 2024 | Sales Track Slides Now Available Here
Thanks to so many of you for attending the Microsoft AI Partner Training Day on Tuesday December 10. I really enjoyed the conversations we had. Please find here the content from the Sales Track with a huge thanks to Rohit Lakhanpal, Roan Kang, Sharlie Raymond, Natasha Fenton, Jaron Cohen, Jordan Hennessey, Arabella Mason and Vanessa Sorenson for taking the stage and sharing thoughts and insights. Have a wonderful holiday season and I do hope to see many of you online for the next "Microsoft Cloud and Hosting Partner Meeting" set for Tuesday, December 17, 12:30-1:30 Sydney time. Regards, Phil
Contradictory Business Verification Status Blocking AppSource Publishing
Hello everyone, We’re facing a critical verification issue in Partner Center that is preventing us from publishing our Office JS Excel add-in on Microsoft AppSource. Despite receiving explicit approval from the Microsoft Legal Vetting Support Team, ourDeveloper tab continues to show a “Rejected” status. Current Situation & Timeline Dec 13 Reached out to the Microsoft ISV Success Program team about publishing blockers. Opened Support Ticket #2412130040014371 and provided our LLC formation document and domain renewal receipt. Dec 16 (Morning) The Legal Vetting Support Team confirmed our account is “authorized.” Dec 16 (Afternoon) Received a generic response from a support agent (Amol K.), requesting the very documents we had already attached in the ticket. Dec 16–20 Followed up daily with no meaningful response. The Developer tab remained in “Rejected” status, and the “Fix now” button leads to an empty side pane. Dec 20 Our Microsoft ISV Engagement Manager (Mariana Castellanos) escalated directly to the support team. We still have not received any specific guidance on why the “Developer” tab is rejected, nor a fix for the broken “Fix now” button. Contradictory Statuses Legal Info → Partner Tab: Fully verified and authorized, per the Legal Vetting Support Team. Legal Info → Developer Tab: Business verification remains “Rejected” without explanation. “Fix now” Button: Opens an empty side pane, making it impossible to submit additional documents or resolve the rejection. Key Challenges Contradictory Verification The Legal Vetting Support Team says our account is approved, yet the Developer tab shows rejection. Non-Functional “Fix now” Button We can’t move forward or submit anything new because the side pane is blank. Lack of Specific Feedback Support (Amol K.) repeatedly requests documents we have already provided, and we’ve received no clear reason for the rejection. Escalation & Delays Despite daily follow-ups, involvement from our ISV Engagement Manager, and direct contact with the Legal Vetting Support Team, our issue remains unresolved. Community Insights Needed We’ve noticedthat others have encountered similar “Fix now” button issues and generic rejection notices. If you’ve successfully resolved a contradictory verification status or a broken “Fix now” process, could you please share: Workarounds or technical solutions for the non-functional “Fix now” button. Recommended escalation paths beyond standard support channels. Best ways to obtain detailed feedback on why a verification was rejected. This roadblock is preventing us from listing our add-in on AppSource, which directly impacts our ability to serve clients. Any guidance, success stories, or escalation tips would be greatly appreciated. Thank you for your time and help. Best regards, Mateo Beccar Varela Email: email address removed for privacy reasons
Multiple issues under Partner Center
I'm experiencing several issues under the partner centre that may be linked. The AI Assistant and Support icon in the toolbar is not visible, but the link works. After completing a few details in the Assistant and the trying the Contact Support button, it does nothing. If I select the Help & Support menu option, I do not get any kind of 'raise new ticket' button I have the correct support permissions I'm trying to access these items because I cannot renew my MAPS subscription. I am informed that: "No billing profile linked to your Microsoft AI Could Partner Program account" There is a start button below, but when this is clicked, the output of the screen becomes disorganized, and there is no way of progressing. It's also not highlighted like a normal button would be - it's literally just plain text. So kind of stuck in a loop! I can't log a ticket to address the issues - and I can't renew either! Not sure what happens if my membership lapses - but could be a major inconvenience. Any suggestions?Appeal Microsoft Partner Center Vetting Process
I joined the Microsoft Partner program two days ago. They took my payment, but immediately put me through the rigorous vetting process nitpicking at every little detail, putting me on the Employment verification stage. No mater what document I provided to prove I own my company and my domain - invoice for my domain purchase, proof of my company's status and ownership via my country's company registry - I kept getting rejected for one bleak reason or another.. Finally I ran out of "tries" to the vetting process??? Something that was mentioned absolutely nowhere and there is absolutely no way for me to try and continue with it. I simply got an email saying that I have 30 days to fix the issues or my account will be terminated and yet - no matter of how to approach this issue was mentioned... I created a support ticket explaining the situation and asking for an appeal. I can see my support ticket, but when I click on it - I am met with this amazing message: "There was a problem retrieving the support request details." Can someone advice me how to process from here or should I just wait for the 30 days to pass and HOPE to get my money back for Microsoft wasting my time with vague bureaucracy?TSI Partner Community Update | December 2024
Stay informed with the Tech for Social Impact (TSI) December Community Update! Register for the Security Solutions Digital Event for Nonprofit Partners on January 15. Review the billing update on the Microsoft 365 Copilot 15% Nonprofit Discount SKU, assess the important Yearly Partner Giving Guidance updates, and share the AI Playbook for Nonprofits with your nonprofit customers to enhance AI utilization. Empower your nonprofit customers with the latest tools and resources! Download the TSI December Community Update
Employment verification problem
The "Fix Now" button is not functioning as intended, or at least not as demonstrated in the guide provided in your documentation. The side-screen for Account Verification does not appear after clicking the "Fix Now" button, contrary to the example shown in the article at this link: https://learn.microsoft.com/en-us/partner-center/enroll/verification-responses. Instead, the "Fix Now" button merely restarts the verification process, which repeatedly fails without offering any specific details about the issue. This is a persistent problem that requires Microsoft's attention, as there have been numerous similar reports. If i do not fix this i will lose my subscription. I've already opened the ticket.Marketplace Community - Upcoming AI Events
**Updated 12/23/24 ISV Success is now supporting a series of AI-focused events to help partners maximize the AI opportunity when building and publishing solutions to the commercial marketplace. These events are open to all partners on marketplace – participation in ISV Success is not required to attend. Stay updated on the latest offerings bysubscribing to this post, where we will be regularly updating our list of upcoming events and sharing links to recent events. Full instructions on how to subscribe are posted at the bottom of this post. Check out our upcoming AI events below and comment with any of your questions! _____________________________________________________________________________________________ ISV AI Envisioning Day Trainings We are excited to announce the launch of two new ISV AI Envisioning Day training courses introducing tools and frameworks to leverage in building AI applications that drive innovation and business value. Microsoft ISV AI Envisioning Day: Identify and Prioritize Use Cases for AI Solutions This session guides you through the process of identifying and prioritizing business use cases for AI solutions. You will learn how to structure each use case to assess its viability, differentiate its value, and explore learning opportunities. Practical advice and actionable steps will be provided to help you kickstart your AI projects and accelerate time-to-market. Microsoft ISV AI Envisioning Day: Get the Framework to Develop AI Solutions In this envisioning session, you will learn how to effectively plan, build, and deploy your AI solution. You will be empowered with tools and frameworks to guide you through the technical and business considerations to evaluate when determining the best approach to use in building your AI application. Whether you’re just beginning to identify and prioritize AI use cases or are ready to begin planning, building, and deploying solutions, you’ll learn the steps to make AI a reality in your organization. Both ISV AI Envisioning Day training courses will run monthly in multiple time zones and are delivered in English. Check back for upcoming session dates and times. _____________________________________________________________________________________________ ISV Security Series The ISV Security Series is designed to empower ISVs to not only defend against current threats but also anticipate and prepare for future challenges. Whether you are just starting your security journey or looking to enhance your existing strategies, this series provides the insights and resources you need to succeed. Join us in creating a safer digital ecosystem – one that fosters innovation without compromise. Register for the upcoming session at aka.ms/asiaisvsecurity January 2025 Design Your Product with Security in Mind Learn strategies for integrating security into product development, addressing common challenges when security is an afterthought, and building resilience into your product lifecycle. February 2025 Build Secure Multitenant Solutions: Identity and Access Management for ISVs Explore strategies for designing secure multitenant architectures, focusing on tenant isolation, user authentication, authorization, and modern security practices like Zero Trust. March 2025 Strengthen the ISV Supply Chain with DevSecOps Practices Discover how DevSecOps practices can secure your software supply chain, automate compliance checks, and build customer trust by delivering secure, reliable applications. April 2025 Safeguard Data Security & Privacy in AI-Driven Applications Gain insights into implementing robust data security and privacy measures for AI-powered solutions, ensuring compliance, and creating trusted experiences for your customers. May 2025 Enhanced Threat Detection & Monitoring for AI Solutions Learn about advanced techniques for detecting and monitoring security risks in AI-driven applications, including real-time threat intelligence and anomaly detection. _____________________________________________________________________________________________ Copilot Developer Camp Join us for the Copilot Developer Camp—an immersive workshop designed for professional developers eager to expand their skills with Copilot for Microsoft 365 or create custom copilots. This free, one-day workshop, held right after the AI tour, aims to equip developers, ISVs, and tech enthusiasts with the knowledge and hands-on experience needed to enhance and extend Copilot’s capabilities for Microsoft 365. This is an in-person workshop offered in multiple locations. It is aimed at Developers, ISV partners, product centric companies, and enterprise developers. You will walk away with an understanding of the capabilities of Microsoft 365 Copilot and its extensibility AI models. See the different methods to develop Copilot agents utilizing Microsoft 365 Copilot's AI and orchestration on how to create a custom engine agent using Azure AI Studio and Teams AI library. How to develop a Declarative agent that includes a Build custom action for your agent via API plugins. Check here for upcoming dates and locations: Copilot Developer Camp Registration _____________________________________________________________________________________________ Microsoft Azure Virtual Training Day: AI Fundamentals Join us for Azure AI Fundamentals, a free virtual training designed to build your technical expertise in AI and machine learning on Microsoft Azure. This course will dive into core AI concepts and foundational workloads, offering hands-on insights into Azure AI services that power intelligent applications. You'll explore machine learning models, computer vision, and natural language processing (NLP) capabilities such as sentiment analysis, language detection, and key phrase extraction. With guidance from Microsoft experts, you’ll gain the skills needed to analyze and automate workflows, develop AI-driven solutions, and ensure responsible AI use across applications. Use the link below to see the full list of upcoming sessions available for registration. Multiple dates and time zones are available, and new sessions are added frequently. Microsoft Azure Virtual Training Day: AI Fundamentals _____________________________________________________________________________________________ Microsoft Azure: Building Generative Apps with Azure OpenAI Service Trainings Join us at Building Generative Apps with Azure OpenAI Service to learn how to work with powerful large language models, including GPT. You’ll gain deeper insight into the benefits of natural language processing, including its ability to generate transformative content. You’ll also discover how to provision Azure OpenAI, deploy models and effectively use language models in generative AI applications. Use the link below to see the full list of upcoming sessions available for registration. Multiple dates and time zones are available, and new sessions are added frequently. Building Generative Apps with Azure OpenAI Service Note that all sessions are delivered in English. Caption languages are available and noted in the session registration. Registration closes 2 days prior to scheduled date/time. _____________________________________________________________________________________________ Microsoft Azure: Accelerate Development using Azure DevOps and GitHub Build the skills you need to create new opportunities and accelerate your understanding of Microsoft Cloud technologies at a free Microsoft Azure Virtual Training Day from Microsoft Learn. Join us at Accelerate Development Using Azure DevOps and GitHub to discover the right tools and processes to make your move to DevOps. We’ll walk you through real-world challenges and show you how to resolve them using Azure DevOps and GitHub—for both admins and end users. Use the link below to see the full list of upcoming sessions available for registration. Multiple dates and time zones are available, and new sessions are added frequently. Accelerate Development using Azure DevOps and GitHub Note that all sessions are delivered in English. Caption languages are available and noted in the session registration. Registration closes 2 days prior to scheduled date/time. ______________________________________________________________________________________________ Azure AI Partner Council & AI Visionaries The Azure AI Partner Council & AI Visionaries is excited to deliver new AI webinars to enhance your learning and help you navigate the future of AI. Check back for upcoming sessions. _____________________________________________________________________________________________ Subscribe to this post If you're not a member of the Tech Community already, create an account at techcommunity.microsoft.com Select "subscribe" from the 3-dot dropdown in the upper-right corner of this post. Under "Notification Settings," select "Notify me ofAny edits & commentson knowledge bases articles I subscribe to," thenselect to receive updates to this post either immediately, daily, or weekly (I recommend weekly). Manage your subscription settings so that you can receive email updates on new events. Manage these settings by selecting your profile icon in the top right corner of the community, selecting "My Settings," and selecting "Subscriptions & Notifications." You can also subscribe to the entire marketplace community which will provide you with regular updates on all marketplace discussion topics happening in this forum. To do this, click "subscribe" in the upper right corner of the marketplace community homepage.New updates to Partner Center make co-selling easier
Here’s something you might’ve missed that will make it easier to Co-sell on the commercial marketplace. Microsoft recently made an update in Partner Center that many still haven’t noticed - and this change is making it easier to to co-sell. For Active Co-sell deals, the Microsoft seller contact previously was not visible to partners. Now, when you view a co-sell deal, you can see: ✅ Contact information (name & email address) for the Microsoft seller. ✅ A clear handoff trail from co-sell operations to the assigned seller. This isn’t just a UI change - it enables better collaboration. Knowing the Microsoft seller helps streamline communication, prioritize collaboration, and strengthen the co-sell relationship. This transparency makes it easier to align efforts and drive the deal to success. Haven’t checked yet? Explore your Partner Center referrals to see this update in action now!
Recommendation: Follow this Fundraising and Engagement Yearly Giving Calculation guidance
Follow this Fundraising and Engagement Yearly Giving Calculation guidance Microsoft recommends a year-end process to ensure yearly giving totals are correctly calculated in the Fundraising and Engagement system (version 2.0.3.0 and up). Note that these recommendations serve as guidance and should be considered as part of the year-end processing. Disable the Yearly Giving Full Azure Function before the end of the calendar year To disable this function, follow these instructions. Why is this important? The Yearly Giving Calculation is used to recalculate the yearly giving totals of every Contact and Account in the Azure SQL database. • At the start of a new calendar year (by default, precisely on January 1 at 00:01 UTC), this process runs to transfer the current year's giving totals to the last year, and so on for all five yearly totals. The updated data is then synchronized to Dataverse. • Because of Fundraising and Engagement data synchronization limitations, the Yearly Giving Calculation job might have trouble calculating the data and also synchronizing it from the Azure SQL database to Dataverse. Run the Yearly Giving Calculation Accelerator To optimize these calculations and overcome any limitations, we created a Yearly Giving Calculation Accelerator for running the Yearly Giving Calculations and a detailed guide to help you execute the accelerator. • This guide provides you with detailed instructions on how the recalculation of Yearly Giving fields can be done at the start of the new year for Contact and Account records without any performance limitations. Note that these recommendations serve as guidance. Important links • Yearly Partner Giving Guidance • Instructions to disable the Yearly Giving Full Azure Function • Yearly Giving Calculation Accelerator • Contact Microsoft for Nonprofits Next steps • Follow the recommendations for the year-end process guidance shared as part of the year-end processing efforts. Questions? • Contact Microsoft for NonprofitsLimited-Time Free DP-600 Partner Certification Offer | Terms and Conditions
Offer Terms and Conditions The DP-600 partner exam voucher offer is available to eligible participants as explained in the Rules and Restrictions below. Eligible participants can receive one free Microsoft Certification exam voucher that they can apply to the following exam only: DP-600. Rules and Restrictions: This offer expires June 30, 2025. This exam offer may be redeemed to take one (1) qualifying Microsoft Certification exam (as outlined below), delivered at an authorized Pearson Vue testing center or through a Pearson Vue online proctoring site by the expiration date on the voucher. This exam offer is exam-specific and only redeemable for the following exam: DP-600 - Fabric Analytics Engineer Associate To be eligible to receive this exam offer you must: Be an employee of a Microsoft partner organization. Provide your partner org email address. Must be a member of the Fabric Partner Community Team channel. If you are not a member, you can join by completing the form athttps://aka.ms/JoinFabricPartnerCommunity. You must submit your request via thisForm. This offer is subject to availability and can be ended at any time. TheFormsubmissions will be reviewed monthly and exam vouchers will be distributed the first Monday of each month, pending eligibility and availability. Exam vouchers, redemption details, and other communications related to this Offer will be distributed via email. You must use the exam voucher to book the exam by the last day of the month in which you receive the voucher.The exam must be taken before the expiration date on the voucher. This exam offer may only be redeemed once. This exam offer may not be redeemed or exchanged for cash, credit or refund. This exam offer is nontransferable and is void if you alter, revise or transfer it in any way. Any sale or transfer of this voucher code is expressly prohibited and constitutes fraud. Microsoft, Pearson VUE, and the VUE test centers are not responsible for lost or stolen voucher codes. Individuals that (a) fail to show up for their scheduled exam appointment, or (ii) cancel or reschedule their appointment to take an exam seventy-two hours or less from the scheduled time may forfeit their voucher code (voucher code cannot be used again). The fair market value of this exam voucher is $165 (USD). Taxes, if any, are the sole responsibility of the recipient. This offer is subject to availability and can be ended at any time. Prior to redeeming your free certification exam, government employees must check with their employers to ensure their participation is permitted, and in accordance with applicable with ethics and compliance policies and laws. This exam offer is not valid and void to applicants residing in Belarus, Cuba, Iran, North Korea, Russia, Syria, Region of Crimea, and where prohibited. For additional issues and questions, please contact fabricpartnersteam@microsoft.com.Thank you TSI Partners!
As 2024 comes to a close, we extend our deepest gratitude to our valued partners. Your unwavering support has empowered nonprofit and mission-driven organizations to help them achieve their goals and create meaningful, positive change in the world. Thank you for your exceptional contributions and innovative solutions you helped deliver to over 400,000 nonprofit organizations in 2024. We look forward to our continued partnership in the year ahead! Warmest Wishes, The Microsoft Tech for Social Impact TeamQuestion on ECIF Fund
once microsoft approved the fund, each time the partner draw the fund for the solution implementation , do we send a monthly report to client to tell them the balance of the fund? Would like to know the normal practise how this is being handled so that the client is aware of the balance of the fund.AppSource Marketplace bugs
Hi everyone, We recently noticed some bugs on the Marketplace, such as the call-to-action button displaying “CTA_Get” instead of the correct label. I’m curious—has anyone else experienced similar issues? It’d be great to know if this is isolated or more widespread. Thanks for sharing your feedback!
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- 2 MIN READMS-4018 & MS-4019 will be releasing for ILT on January 31st, 2025Dec 31, 2024
- DP-700 will release for ILT on January 17th, 2025.Dec 24, 2024
