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Partner Assistance
Hi, We are a Microsoft Partner and working collaboratively with other Microsoft partners and customes with all sorts of varying Microsoft Solutions and Azure migrations. More and more of these as an ECIF supplier. We are always being asked who is our Microsoft FTE Sponsor or PDM Manager, but we dont have any points of contact at Microsoft. Previously there use to be an ASK partner help line that you could call to get help as a Microsoft Partner. We are looking to deepen our relationship with Microsoft and are struggling because we lack any contacts. Can anyone advise where or how we can get help to improve our Partner relationship with Microsoft to ultimately help us sell more Microsoft solutions?MCT New and Renewing MCTs - Update May 29
Updated May 29 🚨 MCT Renewal Tool Launching Soon! 🚨 The MCT Renewal tool will be released very soon. To ensure a smooth renewal process, please make sure you meet the following requirements: ✅ You have an active certification ✅ You have taught at least one class since your last renewal If you don’t meet both criteria, you will not be able to renew. 🗓️ Important: All MCTs who were active prior to May 2024 have been automatically extended until August 1, 2025. 🆕 New MCT Enrollments: We are still accepting new enrollments manually. If you’re looking to become a new MCT, please work with an ISCP to get manually onboarded. 📢 Stay Informed: Monitor the MCT Lounge Program Announcements for updates on when the renewal tool is live.
HELP!!!! I am so fustrasted with Microsoft Vetting Process
I NEED SERIOUS HELP, I PROVIDED EVERYTHING SINGLE DOCUMENTATION THAT IS NEEDED TO FINISH THE MICROSOFT AI PARTNER PROGRAM. I WAS WORKING WITH SWETA S. THATS THE SUPPORT PERSON AND AFTER PROVIDING ALL DOCUMENTS AND WEBSITE, OVER A MONTH (DELAY RESPONSES) THIS PERSON SWETA JUST CLOSES THE CASES WITH NO REASON WHY. I AM SOOOO FURIOUS RIGHT NOW. I FEEL LIKE I WANT TO GO TO WASHINGTON.
Microsoft's Verification and Support System
Microsoft's verification and support system is absolutely appalling. Despite providing every piece of required information for my company, their system continues to reject my verification attempts. I've gone above and beyond by paying extra to create additional email accounts in the format email address removed for privacy reasons. I've submitted QR-coded invoices officially verified by government authorities. Our WHOIS data is current and accurate. My name matches perfectly across all documentation and our DUNS number is correct. Yet, I keep receiving the same frustrating response: "This is because the primary contact details did not match." When I reach out through their official support channels, it takes them five days just to respond. It's been two months now, and I'm still waiting for approval just to register. It's absurd that such a large company maintains such a disastrous system. All they need to do is verify real users directly without relying on AI algorithms. They're so focused on automating everything with artificial intelligence that they've created a dysfunctional process. Despite all their technology, humans still remain superior at handling these verification tasks, yet Microsoft seems determined to automate a process they haven't properly designed.
Unusual Microsoft CSP Delivery Question
Dear Community, One of my customers has encountered a reseller offering 'non-assignable' CSP licenses (Office LTSC Standard 2024), claiming they are provided as new licenses through the official CSP distribution channel. However, the licenses are not assigned to the customer's existing tenant account, and the software is not accessed or managed via the Microsoft 365 Admin Center. What is delivered: A PDF file containing the product key (unverifiable via VAMT; no results returned) An ISO installation file for Office LTSC 2024 Standard, provided via a link to the seller's SharePoint storage Screenshots from the seller's M365 Admin Center profile displaying a 'billing account' allegedly associated with the customer. However, the billing account type is not specified A message sent to the customer from email address removed for privacy reasons stating: "Your organization has accepted the Microsoft Customer Agreement". No credentials to the Microsoft tenant are provided to the customer This setup appears suspicious for obvious reasons, and I would appreciate a second opinion. Question: Is it even possible to deliver CSP licenses to a specific customer without granting them access to the Microsoft 365 Admin Center?URGENT: MPA and CSP Suspension Imminent Despite Support Tickets – Requesting Immediate Assistance
Hi Microsoft Partner Community, I’m urgently seeking assistance regarding an imminent suspension of my MPA and CSP account, following a notice issued on 22 May 2025 with a 30 day notice period. Despite multiple support tickets and confirmation that my account is authorized, the Verification status still shows as Rejected in Partner Center. After a ticket claimed authorization was complete, I was again asked to resubmit the same documents with no indication of next steps or resolution. Support Request Numbers: 2505230010001935 (logged 24 May) 2506130010000145 (logged 13 June) – positive response received: "your account is now authorized. There is no further action required from you." 2506160010000226 (logged 16 June) I cannot upload documents under the Legal business profile “Fix now” section, it seems to be stuck in a loop. I have been able to upload them under Profile Info “Fix now” section below. I've submitted all requested documentation multiple times (including through support tickets, email, and Partner Center). This is now business-critical, and I manage multiple client tenancies through the CSP program. I’m requesting immediate escalation to the appropriate Microsoft teams to prevent disruption to services. If a Microsoft representative or moderator can help escalate or provide direct guidance, I would greatly appreciate it.
New Training Services Partner Onboarding Update
Hello new TSPs. We are currently updating the onboarding process to provide better communications around process and timing. While we work to update, please send me a private message if you have completed the onboarding form and you are currently waiting on a response. I anticipate this workaround to last for a few weeks and for us to have a new process in place in January. Once the update is complete and the normal process resumes, I will delete this thread. Thanks, Dan
Tech Talks presents: Create and deploy a single-page application in Power Pages
Join us on Thursday, June 19th at 8am PT as Neeraj Nandwana, Principal Product Manager, Power Pages, Ashish Choudhary, Principal Eng Manager, Power Pages and Priyanshu Agrawal, Senior Software Engineer present 'Create and deploy a single-page application in Power Pages'. Power Pages supports integrating single-page application (SPA) code created with next-generation AI-assisted tools, like GitHub Copilot. This capability lets developers bring modern, component-based front-end experiences into Power Pages by using natural language as a coding interface. We hope to see you there! Call to Action: Click on the link to save the calendar invite: https://aka.ms/TechTalksInvite View past recordings (sign in required): https://aka.ms/TechTalksRecording
Solution Deployment Issue
Hi all, We are currently trying to deploy a solution through Power Platform (PP), however we couldn't get it to work. Initially, we believed the issue to be a dataverse version mismatch. Therefore, with assistance with PP support, we updated the dataverse version so it is now aligned. However, this did not fix the issue. We keep receiving error codes, even when we try to deploy the solution manually. It states that we cannot add the workflow because it does not exist. Our ticket has now been passed to the PP solutions team for investigate. However, our project is now at a standstill while support look into the issue. We were wondering if anyone else has experienced this issue before and if there is anything we can try in the meantime. Any guidance or advice would be greatly appreciated.REGISTER: Office Hours for Microsoft nonprofit grant changes | Jun 24
Register now for the upcoming Tech for Social Impact (TSI) Nonprofit Office Hours to ask questions about Microsoft’s nonprofit grant offerings—specifically the retirement of the Microsoft 365 Business Premium Grant and the Microsoft Office 365 E1 Grant. These sessions are designed to support nonprofit partners through this transition, clarify what’s changing, and provide guidance on next steps. Topics Covered What’s changing and when Transition options and timelines Available support resources Live Q&A with the Tech for Social Impact team Upcoming Sessions Date Region Time Registration Link June 24 US / EMEA 8:00 AM PDT | 11:00 AM EST | 4:00 PM GMT Register June 24 / June 25 US / ANZ 4:00 PM PDT | 9:00 AM AEST Register2025 Training Serivces Partner of the Year - Nominate Jun 18 through Jul 18, 2025.
Hello TSPs, It's time again for the annual Partner of the Year Award event. Microsoft has dozens of partner awards across many categories. Our group manages the Training Services Partner of the Year Award. To be eligible for this award, your organization must have one or more badges in the Solutions Partner for Training Services designation as of June 1, 2025. Partners self-nominate for the award, submitting a summary of your accomplishments based on the prompts available in the awards guidelines. You can find the awards guidelines, as well as other helpful resources at the link above. The Training Services Partner of the Year Award prompts are on pages 69-70 of the guidelines document. Nominations are welcome June 18 through July 18, 2025 (6 PM Pacific). Each nomination is carefully reviewed and scored by a series of judges. Winners will be announced publicly on November 12, 2025. This is a great way to get your Microsoft training accomplishments front and center with the Worldwide Learning team. More information on the process can be found at the link above. Please let me know if you have any questions. Dan
Admin Agent role is missing in MS Partner Center
Dear team, We have an indirect reseller, who is not able to choose the Admin Agent role in Permissions under Account Settings. According to the MS documentation, you can choose to role to connect with customers. I know the role was there earlier, but I have noticed for a lot of new resellers that the role is missing in Partner Center. So, where has the admin agent gone, and how do I know give this role to a user in MS Parnter Center? Thanks in advance.Explore Curated Marketplace Resources
Good morning, afternoon, evening community! I wanted to introduce myself; I am Stephanie, a pug and plant lover, and a leader in Marketplace FastTrack at Microsoft. I am here to help you streamline your Marketplace journey through curated self-serve resources to help you go further, faster. Reach out if you have any questions, feedback, or need help to publish an offer or win an imminent deal. 📘 Looking for a guide on publishing and transacting on the Azure Marketplace? Explore the Marketplace Playbook. ⚙️ Need to simplify SaaS offer creation? Use the open-source code on Git Hub for SaaS Accelerator. 🎥 Want to learn how flexible billing can unlock new deal structures? Learn more about Flexible Billing. Use Mastering the Marketplace videos and labs to upskill end-to-end. 💸 Bringing an off-Marketplace renewal or renewing a Marketplace offer? Don’t forget the agency fee discount. 🤖 Have you tried the App Advisor or Partner Center AI Assistant? We’d love your feedback!
Partner verification rejected for no reason
The verification system is horrid. I tried once in July last year but gave up. Had them remove my entire partner account so i could at least try again later. Well, it's now later and despite giving them exactly the documentation they ask for (a domain invoice with all the details, which are exactly there), they still reject within the hour with no stated reason. No other information, and supplying extra documents does nothing. Putting in a support ticket does nothing, they copy paste that exact text with no additional information. I have verified that everything we put in matches the invoice and the whois records perfectly. We need verification so we can have an Entra ID instance verified so we can use MS SSO on our product. This is completely unacceptable. At least give a reason for rejecting it so we can fix it. But as it stands i am completely stuck with no recourse despite complying with every rule and requirement. Is there any way at all out of this? Has anyone even managed to get verified at all? I'm furious and at wit's end.Blocked from Migrating Entra App from Personal to Org Tenant (Production Use, Partner Account)
We’re a Microsoft partner with a verified organizational tenant and a live Outlook connector currently in production with a sizable user base. Unfortunately, due to historical setup, the Entra authentication app supporting this connector was registered under a personal Microsoft account. Microsoft support informed us that application migration between accounts is no longer supported, and directed us to the community for visibility and possible product escalation. What We’re Asking For: A manual reassignment or supported workaround for this authentication app to be transferred to our organizational tenant Or at minimum, guidance on how to support existing users during a parallel rebuild, with minimal disruption We understand this may be an edge case, but for partners with live customer-facing apps originally built under personal accounts, we believe there’s value in revisiting the policy — or offering a migration pathway. If there’s a path to escalate this to the relevant Entra or Commercial Marketplace team, we would sincerely appreciate that support. Thanks in advance.
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- The revised June V1 Title Plan has been uploaded and now accurately reflects this change: http://aka.ms/Courseware_Title_PlanJun 20, 2025
- Are you a Microsoft partner that has embraced the Microsoft marketplace as core to your go-to-market strategy? Either selling with or through other partners via marketplace? If so, we want to celebra...Jun 20, 2025
