Recent Discussions
Trouble receiving OTP emails from Microsoft Partner Center
Hello! When clicking the Verify Email button in the location below, the primary contact email is not receiving the OTP verification email. I'm on my 6th Partner Center support ticket attempting to determine out why I am not receiving these emails. Partner center support is quick to help me verify the account manually, but I would really like to see the automated system working as intended to help future partners avoid running into this same issue. Could someone help me track down the email address these messages are coming from? Thanks! -jon For reference, the first few tickets I opened under the following workspace/topic, but the assigned engineers say "you picked the wrong topic try again." Workspace: Account Settings Topic: Account verification > E-mail ownership I ask what set of options I should pick to get my ticket routed to the right team, but I haven't located someone that can answer that question either. I've started choosing a random workspace and topic in the hopes that I get lucky. I don't think this strategy is going to work very well, but the partner center support team haven't suggested a better approach and I'm out of ideas. Maybe if I open enough tickets, someone on the partner center support team will notice and help me out.Carta de validación TSP
Saludos, y antes que nada, muchas gracias por ser siempre tan atentos y responder a todas nuestras preguntas. Escribo para preguntar si es posible obtener una carta que indique que mi organización forma parte del programa TSP, ya que necesito pruebas de ello para ciertos procedimientos en mi país.
(aka.ms/TSP_Achievement_Code_Enroll...) restricted across all accounts unable to enroll Class Admin
The enrollment form at aka.ms/TSP_Achievement_Code_Enrollment returns 'restricted access' for me. I have tried signing in with all three of the following: 1. email address removed for privacy reasons (work / Entra tenant, Partner Center account) 2. email address removed for privacy reasons (consumer MSA with Learn profile) 3. email address removed for privacy reasons (new outlook.com alias, per the Account Enrollment Guide) Same restriction on all three, so this looks like a tenant or program-level block rather than an account issue. I also have an open support case (#715-123160) regarding an earlier fraud-detection block on our tenant, which may be related. Microsoft Support has twice advised me to post here. Could someone please: Escalate for a manual unblock if there is a tenant-level restriction. This is the only thing blocking us from issuing Achievement Codes for our May 2026 intake. Happy to share more details via DM. Thank you, Abirami Seeni (Abie)
Build observability for scalable AI apps and agents selling through Microsoft Marketplace
Discover how to design observability for AI apps and agents selling through Microsoft Marketplace. This Marketplace Community article explains why visibility into execution behavior is essential for operating AI systems confidently at scale—not just keeping them running. As AI apps and agents reason, branch, retry, and exit dynamically at runtime, traditional infrastructure metrics fall short. Behavioral signals such as execution flow, token usage, latency, and failure patterns help explain what systems are doing, why outcomes occur, and how limits and safeguards shape behavior across tenants and environments. Learn how observability turns runtime telemetry into clarity that supports customer trust, usage‑based billing, and scalable operations. Read more: Design observability for AI apps and agents selling through Microsoft Marketplace
Master multi-currency private offers to scale your Microsoft Marketplace deals globally
Join us May 19 | 9:30 AM PT and learn how to confidently navigate multi-currency private offers in Microsoft Marketplace and close global deals with greater clarity. Join this practical session to understand how local currency invoicing, exchange rates, payment timing, and resale-enabled offer scenarios can impact your Marketplace transactions across geographies. Learn more and attend: Multi‑currency private offers in Microsoft Marketplace - Microsoft Marketplace CommunityTurn your Azure commitments into smarter cloud investments with Microsoft Marketplace
Discover how organizations are using Microsoft Marketplace as a strategic procurement engine to optimize Azure spend, streamline purchasing, and accelerate time to value. Learn how aligning software purchases with Microsoft Azure Consumption Commitment (MACC) can unlock cost savings, improve visibility, and ensure every dollar of cloud investment is fully optimized—helping teams make more informed, outcomes-driven decisions. Read the full article: Optimizing Azure spend with Microsoft Marketplace | Microsoft Community Hub Watch the recorded conversation: Using Microsoft Marketplace to optimize Azure spend - Microsoft Marketplace CommunityDrive stronger Microsoft alignment and unlock co-sell growth at Ultimate Partner LIVE
Join Microsoft and leading ecosystem experts May 11–13 at Ultimate Partner LIVE in Bellevue, WA to learn how to better engage with Microsoft and unlock new co-sell opportunities. This event brings together experienced practitioners to share what works when it comes to aligning with Microsoft priorities, building stronger seller relationships, and increasing visibility within the Marketplace ecosystem. Attendees will hear insights first-hand from practitioner lead sessions and gain practical strategies to improve partner-to-Microsoft engagement, refine go-to-market execution, and accelerate growth through more effective collaboration. Whether you’re looking to strengthen your Marketplace presence or scale co-sell success, this session delivers actionable insights you can apply immediately. Learn more and see which sessions you should attend How to get heard by Microsoft and win more together | Microsoft Community Hub
RECAP: Microsoft Elevate Partner Community Monthly Call - May 2026
Be sure to catch the replay of this month's Microsoft Elevate Partner Community call. Thanks to all of our fantastic speakers as well! What we covered: Videos from Partner Day are now online 2026 Microsoft Partner of the Year Award is coming soon Education Security and Value Optimization Assessment ASPX Updates (AI Business Solutions & Security Partner Experience) Microsoft Elevate for Educators Microsoft Elevate for Changemakers Nonprofit Data Solutions in Microsoft Fabric Study & Learn New 3 year SKU for Nonprofits Featured Webinar: Teach & Study New eBook: The Academic Researcher's Guide to Generative AI Feel free to review the deck and watch the replay: Link to the deck: FY26 Microsoft Elevate Partner Community Call - May 2026 - PDF Link to the recording: Monthly Microsoft Elevate Partner Community Call - May 2026 To get the Microsoft Elevate Partner Community Monthly Call on your calendar, sign up here.Design resilient API execution for AI apps and agents in Microsoft Marketplace
Discover how to design resilient and reliable APIs for AI apps and agents selling through Microsoft Marketplace. This Marketplace Community article explains why reliability is a critical readiness requirement and how predictable API behavior protects customer trust when systems encounter failure. AI apps and agents depend on APIs for every stage of execution—from model inference to tool calls and orchestration. Designing clear API boundaries, enforcing timeouts and retries, and applying resilience patterns such as circuit breakers and bulkheads helps contain failures, prevent cascading issues, and keep agent behavior bounded as solutions scale. Learn how to design AI systems that fail safely, operate predictably, and remain stable under real customer load across Marketplace environments. Read more: API resilience and reliability patterns for AI apps and agents selling through Microsoft MarketplaceIdentity Verification Rejected Twice – No Fix Now Button - ISV Success
I am the founder and sole owner of Scopo Health Agency LLC, enrolling in ISV Success / Microsoft AI Cloud Partner Program. My identity verification has been rejected twice with no "Fix Now" button and the banner states "no appeals available, application closed." Company: Scopo Health Agency LLC The name in my Microsoft tenant matches my government ID exactly Azure credits from Founders Hub expire May 12th - urgent The portal is partially broken — support ticket workspace dropdown shows "No results found." I cannot escalate through normal channels. I am requesting escalation to the Partner Onboarding / Trust Review team for manual identity review. Has anyone resolved an identity verification rejection without a Fix Now button? Any ISV Engagement Manager contacts appreciated.Partner Center Enrollment Blocked – Trust Code 715-123160 – Requesting Manual Review
Hello Microsoft Partner Community Team, We are attempting to enroll our company in the Microsoft AI Cloud Partner Program, but our registration is being blocked by the automated trust verification system. We are a legitimate, legally registered business operating in the cloud connectivity industry. Our DUNS number and all company information entered during enrollment are accurate and match our official government records. Error details: Reference Number: 715-123160 Transaction ID: 0e136d6b-9164-41c3-be26-9b301c9aac24 Correlation ID: f8085e89-17fd-4b2a-8b47-40aea3030d82 Due to this block, our Partner Center account has no active workspaces, which means we are completely unable to create a support ticket through the standard Partner Center portal. We have also tried the partner.microsoft.com/support page, but it redirects us back to Partner Center — creating a loop with no resolution. We are kindly requesting: Escalation to the Partner Center Vetting / Trust & Safety team for manual review A reset or unblock of our enrollment so we can complete registration Guidance on any documentation required (business registration, address proof, domain ownership, etc.) — we are ready to provide everything immediately for email contact, please contact the email address we leave on the request (format as: email address removed for privacy reasons) Thank you in advance for your assistance.Build and scale AI apps and agents for Microsoft Marketplace success
Ready to move from AI concept to Marketplace success? This article walks through the end-to-end journey of building, publishing, and commercializing AI apps and agents on Microsoft Marketplace—helping software companies navigate the full lifecycle with confidence. From architecture and security to compliance, operations, and commerce integration, Marketplace readiness requires more than a working model—it demands a holistic, production-ready approach. This post introduces a connected framework to guide every stage of development, ensuring your solution is designed for real-world deployment, scalability, and customer trust. Whether you’re refining a prototype or preparing for launch, discover how to align your AI solution with Marketplace requirements from day one and accelerate your path to revenue. Read the full article: Success with AI apps and agents in Marketplace: the end-to-end
Issues while registering to Pearson Vue account - TSP requirement
Hi Team, we got the welcome email from Microsoft for Training Services Partner Program, and performed below steps: Register for Microsoft Learn Admin Access Create a Metrics that Matter survey account Register for Pearson Vue and ALH accounts while registering for Pearson Vue account we are getting "Organization and / or Location ID not found" errors. We are existing Microsoft AI Cloud Partners, and begins the onboarding for Training service partnership, which option we should select for the Pearson Vue account creation. Your guidence much appreciated.
FY26 TSP Community Call Thread
We'll use this thread to post updates for TSP Community Calls, including calendar invites to upcoming calls and links to post-call decks and recordings. Please note: the folder linked after each call is a temporary repository while we wait to get the deck and recording uploaded to the Learning Resources site. These links expire after each subsequent call. Instead, you can find the last 12 months of call decks and recordings in our Community Call collection.Marketplace trainings and events calendar (updated 05/01/26)
-Welcome to our calendar for accessing upcoming Marketplace trainings and events, along with links to recent resources. This page is a go-to resource for discovering training sessions and events designed specifically for software development companies related to Microsoft Marketplace. Whether you’re building innovative solutions or publishing to the commercial marketplace, you’ll find content to help you stay ahead in today’s fast-moving tech landscape. We’ve organized dedicated areas for partners and customers, making it easy to find sessions most relevant to your needs. Some events are upcoming, while others are past recordings that remain valuable for learning and growth. This page is updated frequently with new opportunities. Be sure to subscribe for notifications; instructions are provided at the bottom of this post. Explore the upcoming AI events below, revisit past sessions, and feel free to comment with any questions. ****Sessions updated as of 05/01/2026**** Partner and Channel Partner sessions Upcoming sessions Date Time Area Title Description Link 05/07/26 8:30 AM PDT Partner Session Turning co-sell readiness into real Microsoft Marketplace revenue Join Clazar as they share insights on how to be co-sell ready and how to translate it into a meaningful pipeline and an active, revenue generating partnership with Microsoft sellers. Turning co-sell readiness into real Microsoft Marketplace revenue - Microsoft Marketplace Community 05/19/26 9:30 AM PDT Office Hours Marketplace Office Hours for Partners Join a practical walkthrough to learn how multi-currency transaction are managed through Marketplace. Gain confidence in creating private offers in local currency and get foundational knowledge to support sales of resale enabled offers. Multi‑currency private offers in Microsoft Marketplace - Microsoft Marketplace Community 06/17/26 8:30 AM PDT Office Hours Marketplace Office Hours for Partners Tune in for updates, insights, and live Q&A to help you sell through Microsoft Marketplace. Topic TBD. June 2026 Office Hours 07/29/2026 8:30 AM PDT Office Hours Marketplace Office Hours for Partners Tune in for updates, insights, and live Q&A to help you sell through Microsoft Marketplace. Topic TBD. Link to come Recent Recorded Sessions Date Area Title Description Link 4/28/26 Partner Session Maximize selling with Microsoft and Marketplace ROI Join us as WorkSpan shares real workflows used by partners who have closed over $5B in co-sell revenue with Microsoft. Learn best practices for navigating selling end-to-end with Microsoft. View the recording 04/15/26 Office Hours Seamless private offers: From creation to purchase and activation Join this Partner Center walkthrough of private offer execution from creation to customer purchase to partner activation View the recording 04/02/26 Partner Session Why Azure belongs in your multi-cloud strategy Tune in to hear WeTransact share when and why Azure should be part of your strategy. Find out how to replicate solutions for Azure. Hear why Marketplace-aligned companies are able to move quickly using Microsoft tools, funding, and incentives. View the recording 03/24/26 Partner Session Best practices for scaling Marketplace channel-led sales Join guest speaker team from Tackle as they walk through opportunities to scale partner driven revenue. Hear how to activate channel opportunities using multiparty private offers and learn when to leverage resale-enabled offers to expand partner reach. View the recording 03/18/26 Office Hours (Partner) Build, publish, and optimize Marketplace offers with App Advisor Learn what App Advisor is, how it works, and how it can help partners accelerate Marketplace offer creation. Live demo walk through; validating value to publishing and optimizing your listing. View the recording 03/11/26 Partner Session AI-powered automation for Marketplace private offers and IP co-sell Learn from guest speaker Jon Yoo, Suger, how software development companies can use AI-powered automation to simplify buying through Microsoft Marketplace, streamline private offers, and optimize co-selling opportunities. View the recording 02/25/26 Partner Session Inside Azure IP co-sell: What high-performing software developers do differently Get an inside look at the signals Microsoft uses to evaluate Marketplace and Azure IP co-sell readiness with insights from Barbara Treviño of Labra. Learn what top software companies do differently to accelerate approvals and boost GTM impact. View the recording 02/18/26 Office Hours (Partner) How to build a Microsoft Marketplace channel practice Building a successful Marketplace practice takes the right people, process, and strategy working together. Learn how top performing partners organize their teams across alliances, operations and leadership View the recording 1/21/26 Office Hours (Partner) Microsoft Partner Center reporting Get to know the Partner Center Insights and Earnings workspaces. Walk through Earnings, Customer, Order, Usage and Revenue reports. View the recording 12/18/25 Office Hours (Partner) Introducing resale enabled offers Explore resale enabled offers through Microsoft Marketplace. View recording 12/04/25 Partner Session AI-powered acceleration: scale faster on Microsoft Marketplace Go beyond listing basics and explore how Microsoft Marketplace can act as a strategic revenue engine. View recording 11/04/25 Partner Session How to structure your Microsoft Partner Center account for long-term success Learn best practices for setting up your Partner Center account for operational and marketplace success. View recording 08/28/25 Office Hours (Partner) Certified software designations: FY26 benefits updates Overview of certified software designations and FY26 benefit updates. View recording Customer sessions Upcoming sessions Date Time Area Title Description Link 05/28/26 8:30 AM PDT Office Hours (Customer) Marketplace Office Hours for Customers Tune in for updates, insights, and live Q&A to help use Microsoft Marketplace. Topic TBD. May 2026 Customer Office Hour 06/24/26 9:30 AM PDT Office Hours (Customer) Marketplace Office Hours for Customers Tune in for updates, insights, and live Q&A to help use Microsoft Marketplace. Topic TBD. June 2026 Customer Office Hour 07/15/2026 8:30 AM PDT Office Hours (Customer) Marketplace Office Hours for Customers Tune in for updates, insights, and live Q&A to help use Microsoft Marketplace. Topic TBD. Link to come Recorded sessions Date Area Title Description Link 04/29/26 Office Hours (Customer) Using Microsoft Marketplace to optimize Azure spend For organizations with an Azure cloud commitment Microsoft Marketplace can be a powerful tool for optimizing how the spend is used. Explore how your organization can leverage its Azure commitment to support software investments through Microsoft Marketplace. View the recording 03/25/26 Office Hours (Customer) Charting your AI strategy for manufacturing with Marketplace Build, buy, or blend? Gain the insights you need as a manufacturer to scale AI apps and agents across the factory floor using Microsoft Marketplace. Hear about practical manufacturing scenarios View the recording 02/25/26 Office Hours (Customer) Accelerate AI adoption through Microsoft Marketplace Explore practical AI use cases available through Microsoft Marketplace - from prebuilt AI apps and agents to AI-powered solutions that simplify deployment. View the recording 01/28/26 Office Hours (Customer) Optimize cloud cost and performance Learn proven strategies to accelerate time-to-value for cloud and AI investments using Microsoft Marketplace. View the recording 12/11/25 Office Hours (Customer) Chart your AI app and agent strategy Insights into build, buy, or blend approaches for AI apps and agents using Microsoft Marketplace. View recording 07/30/25 Office Hours (Customer) FinOps and the Microsoft Marketplace Learn how Microsoft Marketplace supports FinOps practitioners and accelerates AI transformation. View recording Subscribe to this post If you're not already a Tech Community member, create an account at techcommunity.microsoft.com. Select Subscribe from the three‑dot menu in the upper‑right corner of this post. Under Notification Settings, choose to be notified of edits and comments, and select whether you'd like updates immediately, daily, or weekly (weekly recommended). You can also subscribe to the entire Marketplace Community via the Marketplace Community homepage. ``
Events
Microsoft Marketplace is available in 141 regions and supports 17 currencies. As Marketplace adoption continues to grow more partners are navigating sales that involve multiple currencies, local cust...
Online
Tune in for updates, insights, and live Q&A to help you sell through the Microsoft Marketplace. Learn how to bring your innovations to businesses, organizations, and government agencies around the wo...
Online
Recent Blogs
- 1 MIN READAI-3022 will be retiring for ILT on May 29, 2026.May 08, 2026
- 1 MIN READAccess the latest Instructor-Led Training (ILT) updates anytime at http://aka.ms/Courseware_Title_PlanMay 08, 2026
