Recent Discussions
Microsoft 365 Copilot Business
Hi Elevate team It was great to hear about the new Copilot licensing tier for SMBs, Microsoft 365 Copilot Business. As this new pricing tier is lower than the current nonprofit discount (US$21/user/month compared to the 15% discount of US$25.50/user/month). I was wondering what the official guidance is for small and medium nonprofits (those who have a Microsoft 365 Business plan and fewer than 300 users)? Will a new nonprofit discount be made available based on the lower tier? Or should small and medium nonprofits look at moving to the new SMB Business SKU? Thanks Matt
Microsoft In a Day (XIAD) Partner Events Program - Train the Trainer Events
We invite you to attend an upcoming Train the Trainer session for Microsoft Partners to learn more about the Microsoft In a Day (XIAD) Partner Events Program and how to lead workshops that empower customers to use and adopt Microsoft products. Our Train the Trainer events are designed to provide you with the knowledge and tools necessary to deliver successful Microsoft In a Day (XIAD) sessions. ✨ Why Attend? Hands-On Experience: Participate in labs and demos just like customers will. Expert Guidance: Learn from experienced trainers and get your questions answered. Comprehensive Resources: Access all the content and support you need to succeed. 📅 Upcoming Events: Agent in a Day Discover the basics of building agents with Microsoft Copilot Studio, including generative AI orchestration and integrating external data sources. Friday October 24, 2025 09:00-17:00 (GMT+2) Central European Time Zone Register Friday November 7, 2025 09:00-17:00 (GMT-6) Central Time Zone Register App in a Day Explore the fundamentals of building apps with Microsoft Power Apps, including creating custom business applications without writing code. More dates coming soon! Currently available on-demand. Inquire at xiadevents@microsoft.com Automation in a Day Explore automation solutions with Power Automate, including creating workflows and automating business processes. Friday November 21, 2025 09:00-17:00 (GMT-6) Central Time Zone Register Once registered, look for your registration confirmation email from notification@msftevents.microsoft.com that contains your unique Teams meeting link to join the virtual event. Be sure to check spam and junk folders, and mark as a safe sender. If you are unable to locate your registration confirmation, email pappspartnerevents@microsoft.com. We look forward to seeing you at an upcoming event! Partner with us! Are you a Microsoft Partner interested in the opportunity to join the program and deliver Microsoft In a Day (XIAD) events? 🔍 Learn more about the program and review partner eligibility criteria: https://aka.ms/xiadpartneropportunity. 📧 Contact the XIAD Program team: xiadevents@microsoft.com 🚀 Get started today: https://aka.ms/XIADGetStarted 📤 Submit requests to deliver events: https://aka.ms/xIAD/PartnerEventsNew Training Services Partner Onboarding Update
Hello new TSPs. We are currently updating the onboarding process to provide better communications around process and timing. While we work to update, please send me a private message if you have completed the onboarding form and you are currently waiting on a response. I anticipate this workaround to last for a few weeks and for us to have a new process in place in January. Once the update is complete and the normal process resumes, I will delete this thread. Thanks, Dan🤔Finding alignment with Channel partners as an ISV?
Hi all! We're new to the MS ecosystem. Spent the last 15 years developing products for the Salesforce ecosystem, which is very direct sales heavy. We've launched our app https://marketplace.microsoft.com/en-us/product/Office365/WA200008222 which is a native and robust integration between Salesforce and Microsoft Teams. We listed just this year in March 2025. We're attending Microsoft Ignite for the first time, and it's clear we need to have a channel partner strategy. Microsoft claims there are over 500k partners - my question to the group (especially ISV partners): how do you find channel partners effectively that align to your product and strategy? Where do we even start? We obviously have an affinity towards partners that serve Saleforce and MS Teams customers. Thanks in advance!!
How to get initial access to partner centre? I am lost
Hi, I registered on partner centre a week ago, filled out details of my business and it said wait for verification. After it, I cant see any status in "Overview" of my verification process or do anything in partner centre. Few days back I got emails for Entra recommendations but nothing from partner centre. I tried creating support ticket but it asks for workspace ID and I dont have it therefore can't create any support ticket. Can anyone tell me how to get around it? Or the solution is to just wait? I just dont want to wait for 2 weeks and then get to know that something was pending on me.MCT New and Renewing MCTs - Update July 26
Updated July 26, 2025 As we step into FY26 on July 1st, 2025, I want to share some important updates regarding the MCT Program—especially for those planning to renew. New Fees Coming October 2025, no exact date and the cost will be shared at a later date. Starting July 1st, 2025, we will introduce: A renewal fee (ecommerce tool will be available in October 2025 for everyone to renew) A new MCT enrollment fee (ecommerce tool will be available in October 2025 for new MCTs) Our systems are currently being updated to support this change, with the new tool expected to launch in October 2025. More to come on costs. Pricing will be region supported. Session Requirement for Renewal Effective January 1st, 2026, MCTs will be required to complete six (6) sessions or six (6) days of training per calendar year to qualify for renewal. For clarity on what qualifies as a session, please refer to the attached PDF: Mandatory Use of MTM We will be enforcing stricter requirements for using Metrics That Matter (MTM) to log sessions with your Training Services Partner (TSP). Please coordinate with your TSPs to ensure MTM is being used correctly. What to Expect Next More details on program costs will be shared closer to the tool’s release. All MCTs that were MCTs before manual enrollment have been extended through January 1st, 2026, with full benefits. You’ll see this extension reflected in your profile in your MCT Trainer History NOT active certification. All current MCTs will be able to renew when the tool is available in October 2025 and the requirement to renew will be to have an active certification and have taught one class since your last renewal and pay the renewal fee (costs to come later). We will be checking that you have taught the one class using MTM. New MCTs will need ISC certificate, one role-based active certification and pay the MCT new enrollment fee. New MCT Enrollment Process | Microsoft Learn 🙏 Thank you for your continued support and patience as we enhance our systems. Here’s to a successful and impactful FY26!
Unable to pass Employment Verifcation step in Partner Center
Hello everyone, I am stuck at the Employment Verification step while trying to enroll in the Microsoft Partner Center. I have already submitted the required documents, including the domain invoice and the assignment letter, but Microsoft responded with: "Based on the information you have provided to date, we have determined that your organization does not currently meet the requirements to pass verification." This leaves me very confused, as the reply does not explain what exactly is missing or what additional documents are required. I have carefully checked the documentation, but there is no clear guidance. As a company focusing on IT security, this is extremely frustrating. We recently shifted from Linux to Windows development, and without a Microsoft Partner account we are unable to proceed with building kernel-level antivirus solutions for our users. This has a devastating impact on our business. Could anyone please share their experience or advise on what specific documents or requirements Microsoft usually expects in order to pass Employment Verification? Any help would be greatly appreciated. Thank you!🎉 Congratulations to our three Nonprofit Partner of the Year Finalists! 🎉
We are thrilled to announce the three incredible finalists for the Nonprofit Partner of the Year Award: JourneyTeam, LLC — Recognized for measurable nonprofit impact with Microsoft Power Apps and a Copilot agent—helping a nonprofit modernize operations and cut costs by 54%, plus a sustained record of Dynamics 365 and AI-driven solutions for mission delivery. Wipfli LLP — Brought enterprise-grade depth to social impact work, earning all six Microsoft Solutions Partner designations for 2025 and building on a long nonprofit track record, including 2021 Nonprofit Partner of the Year and a 2024 Nonprofit POTYA finalist mention—demonstrating broad capability and sector expertise. Brightpoint Infotech — Demonstrated nonprofit specialization in Microsoft Cloud for Nonprofit/Dynamics 365, showcased by NGO implementations (e.g., Zamzam Foundation on Business Central) and ecosystem partnerships (e.g., Sylogist for nonprofit ERP/CRM), helping NGOs modernize finance, grants, and donor operations. These organizations have demonstrated outstanding commitment to empowering nonprofits through innovative solutions, impactful services, and unwavering dedication to making a difference. Join us in congratulating these finalists! 👏 Read the full Partner Blog announcement of the 2025 winners & finalists and join the conversation: https://partner.microsoft.com Add your kudos on the Community Hub post: https://techcommunity.microsoft.com Keep the celebration going and drop a congratulations for these outstanding finalists below and share your nonprofit success via your PSS/PDMs you’re seeing with Microsoft Cloud and AI! 💙
Unable to Register - "Legal Entity Already Exists" Error - Cannot Access Support
Hello, I'm trying to register for the Microsoft Partner Network to obtain an MPN ID for Azure app publisher verification, but I'm stuck in a catch-22 situation. The Problem: When registering through Partner Center, I receive this error: "A legal entity matching the request payload already exists when creating the legal entity" The Catch-22: I cannot create a support ticket because: - Partner Center help form requires selecting a workspace - I cannot create/access a workspace without completing registration - I cannot complete registration due to the duplicate entity error What I've Tried: - Searching for existing accounts within my organization - no one knows of any - Attempting to create a support ticket - blocked by the workspace requirement - Looking for alternative support channels - all redirect back to Partner Center What I Need: Either help locating an existing account for my company, obtaining the existing MPN ID, or resolving the duplicate registration issue. Has anyone successfully resolved this? Is there a direct contact at Microsoft Partner Support who can help? Any assistance would be greatly appreciated! Thank you.Applied Skills Missing in Training Report
As a Microsoft Solutions Partner (approx 400 employees) we are working on creating a dashboard for managers to see how we are faring from a skilling perspective. This also helps us in the tracking and working towards retaining our specializations and designations. So far we have used the Trainings Report derived from the downloads hub to feed our database with applicable certifications that are held by our employees. That database we then used to also report on our skilling requirements for the solution area's and the specializations. Recently Microsoft introduced new specializations (Copilot) and those specializations require Applied Skills to be held by employees. These applied skills do not show in the trainings report offered by Microsoft. (E.g. APL-4002: Prepare security and compliance to support Microsoft 365 Copilot,APL-7008: Create agents in Microsoft Copilot Studio or DW-101: Copilot for Microsoft 365 Deployment Workshop ) As such we're wondering whether Microsoft is working on including these applied skills in the trainings reporting?
Lost Access to dynamicsnavdev Yammer Group – Any Updates?
Dear Microsoft Partner Community, We’ve recently lost access to the dynamicsnavdev Yammer group, and we keep receiving an error message when trying to access it. I’ve reached out a couple of times to the usual contact address (email address removed for privacy reasons), but haven’t received any response so far. Do you happen to have any information about changes on Microsoft’s end that might be causing this? The Business Central Yammer forum has been a valuable resource for our product and development teams, and we’re hoping to continue using it. Any updates or guidance would be greatly appreciated! Thanks in advance!
How to Check on Partner Portal TSP status
Hi team, we have received the Welcome email for the Tyrannising Service Partner program after we have registered. However , in Partner portal we cannot see any status or when I tried to click on the Terracing Service Partner section it shows the error as attached. Or any other way to verify. Hi team, we have received the Welcome email for the Tyrannising Service Partner program after we have registered. However , in Partner portal we cannot see any status or when I tried to click on the Terracing Service Partner section it shows the error as attached.Achievement codes not reflecting in Partner Centre
Hi, I held an AI-900 course in June, but the achievement code redemptions haven't appeared in Partner centre yet, so I was wondering if someone could help me check that everything is set up correctly? We had previously purchased the learning action pack, but completed the onboarding process in May (received onboarding email). I had previously (i.e. after we had purchased LAP but before the new onboarding) enrolled a class admin outlook account and could/can request achievement codes; this is set up against the same MPN ID so figured it would be OK to continue using it to create codes. Could see in the Xtremelabs classroom portal that multiple participants had redeemed the code, but nothing in Partner centre (last refresh states Aug 5th , course was held June 18th) Let me know if I should send over any details, MPN ID etcAI innovation takes center stage at Microsoft Ignite
Artificial intelligence is transforming how software companies build, scale, and deliver solutions. At Microsoft Ignite, we announced new tools and programs to help developers accelerate innovation responsibly, from AI-powered workflows and unified tools in Microsoft Foundry to Cohere’s language models on Azure. Plus, the global launch of Microsoft Marketplace brings the industry’s largest catalog of AI apps and agents, enabling partners to reach new customers and unlock growth. Explore the latest announcements and learn how to ship faster, scale confidently, and turn AI innovation into business impact. Read the full article
CSP Account Verified & Authorized yet Indirect Reseller Status: SUSPENDED
Hello Partner Community Please assist any way you can... JillArmourMicrosoft is this in your wheelhouse? We are an CSP partner that is struggling to have our indirect reseller account suspension lifted even though our partner account is now fully verified and authorised. Our account was originally suspended due to a business registration vs shop location mismatch that was not resolved within a 30 day termination notification time limit. We corrected the address problem AFTER the account was suspended and although our account is now verified and authorised, the Indirect Reseller account suspension has not been automatically lifted and we are unable to contact a human representative to have it manually moved back to the Active state. We have submitted several Partner Support tickets but they do not provide actual support at all and automated responses from these tickets return a disclaimer stating the following with no further correspondence and the ticket automatically closed. Hello, Thank you for contacting Microsoft Partner support about the notice of suspension and termination proceedings. In the Microsoft AI Cloud Partner Program Agreement, both Microsoft and our partners reserve the right to walk away from the partner relationship by providing 30 days' notice to the other. Neither party is required to offer an explanation for the decision to terminate the partner agreement. As Microsoft is exercising its rights under this section 4.b of the Microsoft AI Cloud Program Agreement, we are unable to share an explanation or further details. Kind Regards, *Random Name* (He/Him) Support Engineer Partner Support Delivery - Program Customer Support My Working Hours: M-F 11:30 AM to 08:30 PM AEDT This lack of support is excruciatingly frustrating and terribly aggravating given that we are now subject to an indefinite period of considerable income loss with no recourse. Note that along with the suspension, emails have been sent to our customers notifying them that we are no longer qualified to act as their licensing provider which has been distressing for both our sales team and the customers. Our distributor is doing the best they can to help but they are unable to provide any real assistance and from what I hear, are unable to get any sensible advice from their Microsoft reps. Upon speaking with several other indirect resellers and distributors alike, it is my understanding that many partners are suffering the same or similar denial of service and I question whether this practice is even legal under Australian law regardless of any contractual fine print and disclaimers after the fact. This denial of support is a huge failure of Microsoft's policy makers and extremely poor business practice in general. If Microsoft wish to declare utter contempt for the small businesses that have supported them for several decades then those businesses might consider alternative platforms for their customers going forward. To conclude, I welcome any support or feedback from the community to help resolve this particular problem and help others with the same issue. Kind Regards, One very Frustrated Reseller.
Events
🚨 Mark your calendars now! 📅 New this year in the Fabric Partner Community, an AMA (Ask Me Anything) call series with members of the Fabric Leadership Team! 🥳 Kim Manis, CVP of Product Manageme...
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Go beyond the basics of listing and explore what truly drives velocity.
For SaaS companies, the Microsoft Marketplace is no longer just a procurement convenience, it’s a strategic revenue engine. Y...
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Recent Blogs
- 1 MIN READAccess the latest Instructor-Led Training (ILT) updates anytime at: http://aka.ms/Courseware_Title_PlanNov 21, 2025
- Now you can view deeper Copilot data insights that provide a more complete picture of opportunities with customers—all within Partner Center. The latest reporting updates make it easier to explore SM...Nov 21, 2025
