Recent Discussions
HELP - MS Vetting Process Cancelled
Dear all, We have been trying to get into the Windows Hardware Developer Program for months, trying to get our driver signed. We had to postpone launch for months now: it is very business critical. After 2 months of back & forth with support, we finally got in, and were preparing our HLK tests to submit. Once ready, we returned to the partner portal to see that now our vetting process got cancelled... There is no reason stated anywhere, no way to reapply, nothing... We're so desperate that we created this post. Creating support tickets is trash. It takes you a week before you get a templated or AI generated response that does not help you. After a while a human gets assigned to your case, but they often times are unable to help and just let the ticket die. Calling the support desk is worse: MS's IVR only knows how to refer you to O365 or Azure support pages. If you answer anything else, it cuts you off and ends the call. If you do manage to prompt it correctly, it will finally send you over to a human, who looks at your ticket and notices that it indeed has been open for months without help, but cannot assist further. I'm sure we're not the only people struggling, since I've seen multiple very similar (not same) posts to this one. Does anyone have any clue what the problem might be & how to fix this? Best, MJPartnerCenter Rest Api WebHooks
Hi everyone, I’m using the webhooks of partnercenter rest api, but there is a problem compared to what described in the technical specifications. In the documentation https://learn.microsoft.com/en-us/partner-center/developer/partner-center-webhook-events#createtransfer-event it is specified that the ResourceUri consists of "{baseURL}/webhooks/v{version}/customers/{customer_id}/transfers/{transfer_id}" but this is not the case! The notifications come with a ResourceUri "{baseURL}/webhooks/v{version}/customers/{customer_id}" and this creates a problem as it is not possible to trace the TrasferId in a safe way. Please can someone fix it?
Eligibility criterion of Copilot funding is not clear e.g. validated Copilot practice and offer
We are trying to raise funding as per eligibility defined in Microsoft Commerce Partners Incentives Guide. But we are not able to understand eligibility criterion: Q1.Partners with a Modern Work -->Question-Does that mean Modern work Solution Designation? Q2. or Business Applications specialization --> Question - Does that mean, we can chase any specialization out of 8 options? Q3. and validated Copilot practice and offer --> Question-not sure what does this mean? How to achieve this? Kindly try to be descriptive with details. Thanks.
Question about the new Partner Benefits options
We are a small ISV that has been in the Partner program (Now CSP) almost since it's beginning. For most of the time we have been in the program we have maintained our eligibility by having our software certified. But then Microsoft changed the requirements to be mostly revenue based and we were no longer able to maintain our Gold level (or silver level). We were still able to purchase the benefits that we use as a legacy Gold partner. But now it appears that Microsoft is getting rid of this next year. So I'm wondering what our best option or options are going forward. I've seen several emails about a new certification process as well as some new options for benefits. Based on our renewal date it appears that we will have to transition to the new benefits options. With the legacy Gold partner benefits, we currently have a monthly Azure benefit of $100 plus I believe some kind of reduced licensing cost for our Azure VMs related to our MSDN subscription which comes from the legacy Gold partner benefits. I found information about the new offerings here https://partner.microsoft.com/en-US/partnership/compare-programs I've reviewed the different offerings and it looks like the Partner Success Core Benefits and either the ISV Success Core Package or the ISV Success Expanded Package would be appropriate So that leads to my two questions: First, do we have to select and purchase both a benefits package and a software offering? Second, with our current legacy Gold partner benefits we'd annually renew our Azure benefits from the MPN site and that would flow directly to our Azure subscription. Will this stay the same with the new benefits? Thanks NickLevel Up CSP Renew and Upsell Sales and Technical Bootcamps
Join us for a special edition bootcamp series as we walk through how to plan and successfully renew and upsell customers during the January–March moment where a majority of Cloud Solution Provider (CSP) seat renewals will take place. Learn how to sell, manage, and deploy premium SKUs by leading with security and device management and highlighting new features to help drive customer conversations. You’ll also find out how to attach and configure Microsoft 365 Copilot and agents and how to leverage key programs and promos from Microsoft to succeed. Level Up CSP: 1-day sales bootcamp Americas/EMEA region: December 10 | 8:00 AM – 12:00 PM, Pacific Time APAC region: December 10 | 5:00 PM – 9:00 PM, Pacific Time Level Up CSP: 2 Day Technical Bootcamp Day 1 Americas/EMEA region: December 11 | 8:00 AM – 12:00 PM, Pacific Time Day 1 APAC region: December 11 | 5:00 PM – 9:00 PM, Pacific Time Day 2 Americas/EMEA region: December 12 | 8:00 AM – 12:00 PM, Pacific Time Day 2 APAC region: December 12 | 5:00 PM – 9:00 PM, Pacific Time Register today at: https://aka.ms/LevelUpCSPBootcampWhat are the funding options available w.r.t Fabric?
We are planning to conduct Fabric In a Day and trying to do few POCs in our key accounts. Can you please share what are the funding options available w,r.t Fabric opportunity. I have referred Microsoft Commerce Partner Incentives Oct'24.pdf sheet and taken note of that. But if we can get more details on all the funding options available that would be helpful.Issues with Indirect Reseller account and Global Account
Hi Everyone, We are both Microsoft customers and indirect resellers. Since both roles cannot be managed within the same tenant, we created a new account as suggested by Microsoft Support. However, the new tenant and the old one are operating under the same MPN. On the new account, we have been confirmed for the indirect reseller program. Unfortunately, the link between the indirect reseller account and the global account has not been established. When we add customers to the indirect reseller account, we cannot see them on the global account, even after six weeks. Given that programs like Partner Programs use metrics such as “Net Customer Adds,” we are concerned that the measurement will not work correctly without the link between the indirect reseller account and the main account. When we attempted to connect the tenants using the associated tenant feature, an error occurred. We have created several support tickets, but the support teams are passing the issue back and forth, and no one seems to take responsibility. We have requested an escalation of the ticket to resolve the issue, but there appears to be no escalation process in place. How can we get this issue resolved? The support provided so far has not been helpful. Are there any other channels to obtain assistance from experienced Microsoft staff? Best regards, Mazlum
How can I create a marketplace offer without prices / plans?
We would like to offer our Manged software on the marketplace. However, we have different pricing structures that depend on many factors and are often negotiated directly. So how can we offer our product (Manged Software) on the marketplace without directly setting a price plan?
Community Calls for Azure - how to access?
Hi there, I work for a partner and I'm seeking information about how to get notification of the Azure Community Calls. I note that these previously seem to have been posted publicly on the web, but I haven't seen any links to sign up to these at any point since June. Can someone help? Thanks, ChrisDeveloper Verification 1. Sept - 28. Nov 2024 (solved)
First of all today it seems like we got verified as developer - yet it doesn't feel like time to party for us. Because next we need to test if the hardware program works at all or if it's as flawed as the rest of the Partner Portal. We started the process in September 2024, it was a very rough ride with Microsoft. The Microsoft Partner Portal is full with bugs and when opening tickets Microsoft doesn't really fix them. Don't try to fix problems by yourself you will just run into more problem (eg. removing the certificate or even removing the hardware program from an account - don't remove anything from an account by yourself because it doesn't work properly it will leave traces in the database which will lock out the particular features). The entire process is useless from my point of view, Microsoft does a more extensive company review than the Certification Authority - so why require the EV Certificate at all? The only answer Microsoft can give is we don't want to interrupt the money flow to the Certification Authority. The Microsoft support is ridiculous - max one email per day / max 5 days a week and not much useful.How long the Business Central environment remains as it is after subscription is expired?
https://learn.microsoft.com/en-us/microsoft-365/commerce/subscriptions/what-if-my-subscription-expires?view=o365-worldwide When investigating about this topic, it is often confused with "how long customers can access to the database even Microsoft support team. In fact, we were once told that the database (environment) will be destroyed step by step 30days after subscription is expired. However, this document explains that "the data will be deleted after 90days". Does this mean Business Central environment remains for 90days as it is and will be deleted after 90days? Are customers able to use the same environment without issue if they re-purchase the license within 90days after the subscription is expired?Cant enroll in programs nor contact support properly.
Hello i have been trying to enroll in the Microsoft partner program for the Xbox and market place. however I keep being denied due to some kind of error on microsofts end due to the fact that I cant reach support as I have no workspaces capable of selection in the little contact support form. I am attempting to ask someone to help me speak to an agent so that my account can be enrolled and maybe even given the global admin permissions it is supposed to have aswell hopeful for future correspondence j greenDeveloper Verification 23. Nov 2024
Another week has passed, our current status - Verification Cancelled ... by whom? No one knows. Before we received this email: Afterwards I checked our status in the portal: Yesterday's status: I ha.te this so much ... since September we are doing this nonsense, 2 days ago I was asked to verify our company email..... there should be a button send verification .. well it was just not in our portal account. They added more nonsense to this we had to modify the domain name entry and add some MS specific information to it... good we did it but ...WHAT FOR?? We just want to release a signed driver nothing else. How many years will this go on? Now we're heading to 3 months with this Microsoft Partner Portal sh.it. Developer Verification 16. Nov 2024: https://techcommunity.microsoft.com/discussions/partnercomplianceforum/developer-verification-16th-november-2024/4299182 Developer Verification 9. Nov 2024: https://techcommunity.microsoft.com/discussions/partnercomplianceforum/developer-verification-9th-november-2024/4289632
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