From insight to action: how Adobe and Microsoft are helping marketers move faster with AI
Today’s marketing leaders are under pressure to do more than ever—deliver meaningful personalization, accelerate execution, and prove measurable business impact. At the same time, teams are navigating increasing complexity: fragmented data, disconnected tools, and insights that arrive too late to act on. AI can change this—but only when it’s embedded directly into how people already work. That’s why Microsoft and Adobe are deepening our partnership: bringing customer experience intelligence, AI-powered workflows, and enterprise-grade AI directly into Microsoft 365 Copilot—so teams can move from insight to alignment to execution in one continuous workflow. The result is faster decisions, more coordinated execution, and clearer business outcomes—without breaking flow or context. Bringing customer experience intelligence into the flow of work Marketing teams don’t struggle because they lack data. They struggle because insights live in one place, collaboration in another, and execution somewhere else entirely. That disconnect slows teams down and creates unnecessary friction between analysis and action. Together, Adobe and Microsoft are changing that dynamic by connecting Adobe’s customer experience capabilities with Microsoft 365 Copilot and Copilot Cowork—so insight, collaboration, and next-best action can happen where work already happens: in Copilot Chat and in everyday apps like Teams, Word, and PowerPoint. Marketers can ask questions, explore insights, align with teammates, and take action without jumping between tools—turning intelligence into impact at the moment it matters. Adobe Marketing Agent for Microsoft 365 Copilot: now generally available A major milestone in this journey is the general availability of the Adobe Marketing Agent for Microsoft 365 Copilot, now available via Microsoft Commercial Marketplace. The Adobe Marketing Agent brings Adobe customer experience intelligence directly into Copilot, enabling marketing teams to: Accelerate time from insight to decision Move seamlessly from analysis to execution Keep humans firmly in control, with AI supporting—not replacing—decision‑making Importantly, the agent is enterprise-ready by design. IT administrators can deploy and manage the experience through the Microsoft 365 admin center, ensuring security, governance, and compliance at scale. Expanding executive experiences with Copilot Cowork Looking ahead, Adobe skills designed for customer experience orchestration will be accessible in Copilot Cowork—in a future release. This upcoming experience will enable customer experience leaders to engage with customer experience insights in a more direct, conversational way, bringing strategic visibility into the same Copilot environments where decisions are made and actions are coordinated. Built on Azure to scale securely and responsibly The technology foundation of this innovation is Azure. Adobe Experience Platform, Adobe Experience Platform Agent Orchestrator, and Adobe AI Agents are built on Azure and leverage Azure AI models, providing the scalability, security, and reliability enterprises require. By running on Azure, these agentic experiences benefit from Microsoft’s global infrastructure, enterprise‑grade security, and responsible AI commitments—supporting customer trust as organizations scale AI across their business. Designed for interoperability across agent ecosystems Modern enterprises don’t operate in a single ecosystem—and their agents shouldn’t either. Adobe agents are built to interoperate with agents created using Microsoft Azure AI Foundry or Copilot Studio, enabling customers to orchestrate richer, cross‑functional workflows across marketing, sales, service, and operations. This architecture is designed to enable organizations to compose agentic solutions that reflect how work actually happens—across systems, teams, and business processes. Moving from experimentation to execution This partnership reflects a broader shift in how organizations adopt AI—moving from experimentation to embedded, enterprise‑ready execution. By bringing the full power of Adobe Experience Platform together with Microsoft’s AI platform, cloud infrastructure, and Copilot experiences, we’re helping teams move faster with clarity, confidence, and control. This is how AI becomes not just powerful—but practical. Learn more Adobe + Microsoft partnership page Adobe Marketing Agent for Microsoft Copilot pageThe Marketplace playbook for channel-led sales
Get step-by-step guidance and go-to-market resources to help you recruit and activate partners for channel-led sales through Microsoft Marketplace. With the expansion of channel-led sales capabilities, software companies can engage partners to reach new customers through Microsoft Marketplace. Through resale enabled offers and multiparty private offers, software companies can empower partners to sell on their behalf to drive scale, reach new markets, and unlock new co-sell opportunities. In markets where both resale enabled offers and multiparty private partners are available, software companies can also scale through distributors, who can activate their broader channel networks. If you're looking for a practical playbook, partner recruitment guidance, and new marketing materials to empower partners to sell on your behalf, don't miss this edition of Microsoft Marketplace partner office hours! We'll also be sharing best practices and lessons learned from successful software companies and answering your questions live. Who should attend? Alliance, channel, sales, and operations roles at software companies This office hour is structured for software companies—channel partners are welcome to attend to network with software companies Q&A will be available for attendees who join live. How do I participate? Registration is not required. Add this event to your calendar and select Attend to receive reminders. Post your questions in advance, or any time during the live broadcast. Resources Channel-led Campaign in a box Multiparty private offers Resale enabled offers Microsoft Marketplace office hours for partners are typically held the third Wednesday of every month, 8:30 am PT unless otherwise notedPartner Case Study | United Technologies
Founded in 1994, United Technologies (Int’l) Ltd. is a leading IT service and accounting solutions provider based in Hong Kong. United Technologies joined the Microsoft Marketplace Rewards program to utilize the global advantage of co-marketing with Microsoft as a critical step toward expanding its business beyond its existing market in the Guangdong-Hong Kong-Macao Greater Bay Area. At the end of 2025, the company executed a listing optimization and press release support to promote SmartBusiness, an ABSS (formerly MYOB) accounting solution built on Microsoft Azure. During the following quarter, United Technologies realized a 20 percent month-over-month increase in page visits and an increase to 65 percent of conversion rates for calls to action from qualified leads. Utilizing Microsoft Marketplace to navigate changing business conditions United Technologies provides ABSS subject-matter experts with efficient, cost-effective, one-stop IT business management consultancy services and solutions, including its SmartBusiness for retail and wholesale business integration with ABSS accounting systems. Before joining Marketplace Rewards, United Technologies relied on traditional marketing channels and word of mouth to deliver sales and certified technical support for ABSS accounting software to over 10,000 clients in Hong Kong across retail, wholesale, and professional services. The company’s mission is to be a long-term strategic partner for businesses by helping clients steadily move toward digital transformation and a sustainable future. United Technologies realized it needed a more powerful platform to accelerate business growth, stay ahead of intensifying market competition, and adapt to changing client purchasing habits. Joining the Marketplace Rewards program built on United Technologies’ long-standing partnership with Microsoft and deep integration with Microsoft technology. "The Microsoft Marketplace Rewards program has been the catalyst for our international expansion. By handling the complex deployment and payment workflows seamlessly, Microsoft allowed us to focus on what we do best—delivering smart business solutions to our clients," said Sunny Yaury, Business Director, United Technologies (Int'l) Ltd. Expert advice expands marketing reach globally United Technologies benefited from Marketplace Rewards via expert guidance and breadth of resources available to better market apps on Microsoft Marketplace. The activities available through Marketplace Rewards delivered significant, quantifiable results, helping the company close its first deal in new markets. From the beginning, United Technologies received expert recommendations from Microsoft about how to optimize its marketplace offer page. Using press release support including a quote from a Microsoft executive, United Technologies enhanced the announcement of the availability of SmartBusiness in the Microsoft Marketplace. In the first calendar quarter after executing Marketplace Rewards, United Technologies saw a 20 percent month-over-month increase in page visits that has remained constant, a sign of sustained Marketplace traction. The conversion rate from calls to action to qualified leads jumped to 65 percent. Marketplace presence leads to new customers and international expansion "Microsoft Marketplace has enabled us to reach new customers across territories with complete confidence. The worry-free deployment and trusted payment workflows endorsed by Microsoft removed the barriers we once faced when expanding beyond Hong Kong," Yaury said. Continue reading here Explore all case studies or submit your own. Subscribe to case studies tag to follow all new case study posts. Don't forget to follow the Marketplace blog, Marketplace discussion board and the events calendar to stay in the know!Partner Blog | Scaling partner-led growth in Europe: Multiparty private offers expand to new markets
The way solutions, services, and agents are procured is changing, and partners are shaping what comes next. As customers accelerate investments in AI, they are looking for solutions that combine technology with expertise, services, and trusted relationships. The most successful technology transformations happen when partners work together to deliver measurable outcomes. We continued to invest in Microsoft Marketplace, bringing together a unified experience through Marketplace.Microsoft.com, while expanding partner-led capabilities like resale enabled offers. Marketplace is how we co-sell together at scale. Building on this momentum, starting May 27, 2026, multiparty private offers in Microsoft Marketplace will be available across 30 countries in Europe. This expansion makes it easy for partners to collaborate on deals, simplify transactions, and scale across borders. We are also continuing to expand beyond Europe, with multiparty private offers becoming available in Australia, Japan, and South Africa starting July 15, 2026. “Customer expectations across Europe are continuing to evolve towards localized buying models and requiring faster outcomes. The expansion of the multiparty private offers functionality in Microsoft Marketplace provides us with an additional way to quickly connect the right software, services, and partners in a single offer to support faster time to value for Microsoft customers.” Sophie Daval Director Hyperscalers Global ArrowSphere Arrow Why it matters for partners Customers want outcomes they can realize quickly, with buying experiences that reflect local buying preferences. At the same time, many businesses operate across multiple countries, which increases complexity for pricing, contracting, billing, and fulfillment. Continue reading hereBoost Marketplace discoverability with AI-assisted feedback
Enhance your Marketplace listings with personalized guidance delivered through App Advisor. Powered by agentic capabilities trained on Microsoft best practices, App Advisor is a no-cost, self-service growth tool that scans and reviews your listings to provide clear, actionable recommendations. These insights are designed to improve discoverability and strengthen customer engagement—which can drive more clicks, leads, and deals. Try App Advisor today and learn more in our blog. Don't forget to follow the Marketplace blog, Marketplace discussion board and the events calendar to stay in the know!Multi‑currency private offers in Microsoft Marketplace
Microsoft Marketplace is available in 141 regions and supports 17 currencies. As Marketplace adoption continues to grow more partners are navigating sales that involve multiple currencies, local customer invoicing, and evolving seller of record responsibilities. Understanding how currency exchanges impact private offers, partner payments, and customer billing is critical to successfully managing Marketplace transactions across geographies. Join this practical walkthrough to learn how multi‑currency transactions are managed through Microsoft Marketplace. You’ll see how currency exchange is handled across deal constructs, including a multiparty private offer example, and what changes when partners participate in resale enabled offers and assume seller of record responsibilities. If you are a software company or channel partners selling in Microsoft Marketplace and want to confidently navigate local currency transactions, understand how timing impacts payments, and apply best practices when executing deals across geographies, this session is for you! What you’ll learn: How Marketplace customers are invoiced and the currency of record How to configure private offers in local currency How sales timing affects partner payments How the FX rate applies to Marketplace sales Takeaways: Clear understanding of multi‑currency Marketplace transactions Confidence in creating private offers in local currency Foundational knowledge to support sales of resale enabled offers Microsoft Marketplace office hours for partners are typically held the third Wednesday of every month, 8:30 am PT unless otherwise noted. How do I participate? Registration is not required. Add this event to your calendar and select Attend to receive reminders. Post your questions in advance, or any time during the live broadcast. Additional resources Geographic availability and currency support for Microsoft Marketplace FAQ: Foreign exchange for Microsoft Marketplace publishersPartner Case Study | CTERA
In step with Microsoft, working to unlock customer potential Headquartered in Israel and New York, with global offices worldwide, CTERA Networks Ltd strives to help organizations create a connected fabric of data to unlock its full potential. CTERA powers some of the world’s largest Fortune 500 enterprises and government agencies. Its customers are often highly distributed organizations, operating across numerous edge and core sites, including factories, hospitals, municipalities, law offices, and remote work environments with file estates ranging from hundreds of terabytes to hundreds of petabytes of data. CTERA has partnered with Microsoft since the early introduction of Microsoft Azure and today supports more than 60 customers running CTERA on Azure compute and storage infrastructure. CTERA’s Intelligent Data Platform, available for purchase through Microsoft Marketplace, delivers a software-defined global file system that intelligently caches data at distributed sites based on access frequency. It uses Azure Blob Storage as the authoritative, protected, immutable copy, and Azure Premium SSD and Azure Virtual Machines as core infrastructure components. In addition, CTERA integrates with Microsoft’s security, productivity, and AI ecosystem, including Microsoft Purview, Microsoft Sentinel, Microsoft Teams, Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Outlook, and Microsoft Copilot, enabling governed data to power secure collaboration and AI-driven insights. Swift enterprise deals and 68% more marketplace listing engagement Because CTERA focuses on large enterprises and government agencies, Microsoft Marketplace significantly streamlines procurement, legal review, and vendor onboarding processes, which are often complex. Offering a solution through the marketplace enables customers with a Microsoft Azure Consumption Commitment to apply eligible purchases toward their cloud budget while benefiting from Microsoft’s established trust and account relationships. The marketplace also increases product visibility and provides valuable insight into market engagement, allowing CTERA to better support customers and refine its strategy. Continue reading here Explore all case studies or submit your own Subscribe to case studies tag to follow all new case study posts. Don't forget to follow this blog to receive email notifications of new stories!Turning co-sell readiness into real Microsoft Marketplace revenue
Achieving co-sell readiness in Microsoft Marketplace is only the beginning. Many software development companies reach this milestone but struggle to translate it into meaningful pipeline and consistent seller engagement. Join Microsoft partner and special guest Trunal Bhanse, CEO and co-founder at Clazar, as he breaks down what separates companies that are simply “co-sell ready” from those that successfully build active, revenue-generating partnerships with Microsoft sellers. Drawing on real-world insights from hundreds of marketplace partners, we’ll explore the operational habits, processes, and strategies that drive faster deal velocity, larger deal sizes, and stronger collaboration with the Microsoft field. You'll learn: How to create seller-focused collateral that drives Microsoft field engagement Best practices for working effectively with your Partner Development Manager (PDM) How to improve referral response times to increase co-sell opportunities You'll walk away with: A practical checklist to improve Microsoft seller engagement immediately Proven strategies to generate more co-sell opportunities A clearer understanding of how to operationalize your marketplace motion for consistent growth How do I participate? Select Add to calendar to save the date, then click the Attend button to save your spot, receive event reminders, and participate in the Q&A.* If you can’t make the live event, don’t worry. You can post questions in advance and catch up on the answers and insights later in the week. This session will be recorded and available on demand immediately after airing. It will feature AI-generated captions during the live broadcast. Human-generated captions and a recap of the Q&A will be available by the end of the week. * Don’t see the Attend button? Sign in to your Marketplace Tech Community account or register for the Tech Community and join the conversation!Partner Blog | Driving channel velocity in an AI-first world: Microsoft Marketplace at Channel Partners Conference
The recent Channel Partners Conference & Expo brought together thousands of channel leaders, technology providers, and ecosystem partners to explore what’s next for the channel—and how partners can accelerate growth in a market being rapidly reshaped by AI. With an audience deeply focused on differentiation, scale, and customer value, the conference highlighted how cloud, AI, and modern commerce models are redefining the partner opportunity. Microsoft Marketplace participated as a Platinum sponsor, reflecting the central role the channel plays as customers move AI from experimentation into production. As partners guide strategy, deployment, and outcomes, Marketplace provides the commercial foundation—connecting partners, software companies, and customers through flexible, channel-led sales models that scale. “Microsoft Marketplace gives enterprise and SMC customers a direct path to procure Devicie against their Microsoft commitments, while our channel-led sales motion extends our reach through the trusted partner relationships that help customers achieve better device management outcomes.” Connor O’Reilly, Channel Sales Manager, Devicie Continue reading hereMaximize selling with Microsoft and Marketplace ROI
Incentives, rewards, and WorkSpan's AI-powered automation. Most Microsoft partners are leaving money on the table — not because they lack commitment, but because selling with Microsoft workflows, incentive applications, and Microsoft Marketplace reward programs can seem complex and, therefore, are easy to deprioritize. Join us as we share real workflows used by partners who have closed over $5 billion in co-sell revenue with Microsoft. Cut through the noise and walk away with the knowledge you need to: Navigate selling with Microsoft end-to-end. Apply for Azure sponsorship most partners don’t know they qualify for Earn the Marketplace rewards that most partners miss Use AI to automate repetitive Partner Center tasks that slow your team down WorkSpan provides AI agents for sellers and partner managers through the WorkSpan.AI Marketplace and Co-sell Platform For Sellers: WorkSpan's in‑CRM AI drives earlier, smarter co‑sell actions. For Partner Managers: WorkSpan's AI‑powered insights help launch and scale Microsoft partnerships. This session is now available on demand. Enjoy!
