tech question or issue
75 TopicsUsers section missing from the new M365 admin center?
Hi all, Microsoft recently started redirecting admin.microsoft.com to admin.cloud.microsoft. People with the correct GDAP roles are able to access the Users section from the admin.microsoft.com admin center, but that section is missing on the new admin.cloud.microsoft admin center. The issue does not appear to be impacting everyone with the appropriate GDAP roles. Has anyone else run into this issue? Support tells me that we are the only partner reporting this issue. Thanks! -jonSolvedCustomer success story is not available
Hello, I would like to reach the team responsible for Microsoft.com “Customer Stories” I would like to receive a full version of story if available, or updrepublishing if the content has been archived or removed. Could you please redirect me to the marketing or editorial team responsible for these publications? Thank you in advance, KKSolvedCan't add payment method to pay for Microsoft Store enrollment
I am trying to get enrolled to distributing my Windows app through the Microsoft Store. So I head over to partner.microsoft.com/dashboard and I press the "Enroll in programs" button: And then the: "Windows, Get started" button: Then I login with my personal account, which is required for this program. Then I choose "Windows and Xbox": Then I'm directed to either enter promo code (which I don't have) or to add a debet or credit card, (which I choose). I press "Add a new payment method" and enter in my card details, along with extra info it's asking for, and then when I hit "Save", I get this error below (But see further below, for the actual error from F12/Developer tools, which seems indicate a different issue) : Developer tools / F12 has this failing record in there: Request URL : https://paymentinstruments.mp.microsoft.com/v6.0/users/me/paymentInstrumentsEx?country=dk&language=en-US&partner=payin&billableAccountId=kZYybAIAAAAAAAAA&completePrerequisites=True Request Method : POST Status Code : 400 Bad Request Remote Address : 13.107.246.44:443 Referrer Policy : strict-origin-when-cross-origin Now, just to make sure, I have went through these additional steps: Tried with another browser (Edge, fully updated) - same error. Tried from another PC (actually 4 different PCs) - same error. Tried with a Macbook - same error. Tried from my remote PC in a another country - same error. Raised an issue with Microsoft support (this was 5 days ago now) - no response from support, except form "we received your support ticket" email. Tried from another personal Microsoft account - same error. Tried with a colleague, using their personal account and their PC - same error. Tried 3-4 different payment cards - same error. Anyone have any clue on this error? Is the Microsoft Store not a valid route forward anymore, for enrolling new software developers/vendors? Or is this Tenant-based perhaps? I could of course just buy a more expensive code signing certificate and then try to distribute the software through my own website, but that's not the ideal way forward. I really would like to get this working on the Microsoft Store if at all possible. Really hope this issue is resolvable...Gap in Partner Metrics for Sustainability Manager Workloads
We are actively working toward achieving the Solutions Partner Designation for Business Applications, and our organization has strong engagement in workloads such as Sustainability Manager and other non-workload specific Dynamics workloads. While we’ve observed that non-workload specific are considered under the Business Applications performance metric, it’s disappointing to see that Sustainability Manager is currently not counted. This has significantly impacted our progress, despite our continued efforts and customer success in this area. Additionally, for the Customer Success metric, neither non-workload specific nor Sustainability Manager are recognized as eligible workloads. As a result, we are unable to earn points under the Solution Partner Designation, even though these workloads are part of the Dynamics 365 license family. We respectfully request that Microsoft consider including these workloads —especially Sustainability Manager— as eligible for both performance and customer success metrics. This would more accurately reflect the value partners are delivering through the broader Dynamics ecosystem.How Are You Getting Sales/Leads?
Good day all, I am a Disabled Military Veteran and can't drive because of that. I am really trying to push getting clients and I am assuming I need to be going door to door (business to business) in person, but if I go that route I need to do this very effectively to avoid high costs of ubers (public transportation not really an option where I am). How are you all going about getting new clients and what types of businesses would you suggest going after for getting your first few clients? Are all even doing in person sales, and what would you say your process is like. Would also like to know how are you targeting your ideal client so that I can see if I can apply to mine. I am offering the Microsoft products as well as maintenance services for those. My ideal target would be small businesses and maybe nonprofits (but would be willing to see if I should switch to a different target market to start if something else would give me a higher return at least starting out until I can afford to switch back to small businesses perhaps). For anyone that can provide insights on here or through DM, thank you very much in advance.MCA Acceptance Partner Attestation Blocking
Hello. The blocking of Partner Attestations dated beore April 2023 is supposed to go into effect October 2025. We had a customer accept the MCA directly in their Admin Center, but then they could not access their licenses until the date for the Partner Attestation was updated. Is this a known issue? Has anyone else experienced this? We use the UI, not the attestation tool.Blocked from Migrating Entra App from Personal to Org Tenant (Production Use, Partner Account)
We’re a Microsoft partner with a verified organizational tenant and a live Outlook connector currently in production with a sizable user base. Unfortunately, due to historical setup, the Entra authentication app supporting this connector was registered under a personal Microsoft account. Microsoft support informed us that application migration between accounts is no longer supported, and directed us to the community for visibility and possible product escalation. What We’re Asking For: A manual reassignment or supported workaround for this authentication app to be transferred to our organizational tenant Or at minimum, guidance on how to support existing users during a parallel rebuild, with minimal disruption We understand this may be an edge case, but for partners with live customer-facing apps originally built under personal accounts, we believe there’s value in revisiting the policy — or offering a migration pathway. If there’s a path to escalate this to the relevant Entra or Commercial Marketplace team, we would sincerely appreciate that support. Thanks in advance.Partner payment error
The Partner Payment Center payment page does not properly process cards. The error I am receiving does not seem to be a valid error for credit cards: Payment failed due to insufficient balance. Please check with your bank or try again with a different card. My Card is in good standing. In the MS store I have no problem, just in the Partner payment page. I've cleared the browser cache and still get the same error.Webinar: Prioritize Your Pipeline to Sell More with Less Effort
July 9 | 1 PM EST ➡️ Save your seat We'll share how to assess and prioritize your pipeline so you can focus on the deals most likely to convert. Learn how Carve prioritizes deals—what to look for, what to avoid, and how to move faster with less effort. Learn how to: Spot high-impact deals most likely to close via Marketplace Filter out distractions and stop wasting time on low-probability opportunities Identify what Microsoft sellers actually care about so your deals get noticed ➡️ Save your seatPartner Assistance
Hi, We are a Microsoft Partner and working collaboratively with other Microsoft partners and customes with all sorts of varying Microsoft Solutions and Azure migrations. More and more of these as an ECIF supplier. We are always being asked who is our Microsoft FTE Sponsor or PDM Manager, but we dont have any points of contact at Microsoft. Previously there use to be an ASK partner help line that you could call to get help as a Microsoft Partner. We are looking to deepen our relationship with Microsoft and are struggling because we lack any contacts. Can anyone advise where or how we can get help to improve our Partner relationship with Microsoft to ultimately help us sell more Microsoft solutions?