Hardware workspace "account deactivated" - cannot submit driver for attestation signing

Hello,

I am reaching out regarding an issue with our Partner Center Hardware workspace that is preventing us from submitting drivers for attestation signing.

Issue:

When navigating to the Hardware workspace in Microsoft Partner Center, we receive the following error message:

"Our records indicate that you have already enrolled into this program but your program registration is deactivated."

We are completely unable to access the Hardware dashboard or submit any driver CAB files for attestation signing.

What we have already completed:

• EV code signing certificate is active (DigiCert Trusted G4 Code Signing RSA4096 SHA384 2022 CA1, expires 2027-02-18)
• Hardware program appears as enrolled in Partner Center Programs page
• Attempted to create a support case via Services Hub - blocked due to no eligible support plan
• Posted on Microsoft Learn Q&A: https://learn.microsoft.com/en-us/answers/questions/5787516/

Questions:

1. Why has our Hardware workspace been deactivated?
2. How can we reactivate it to proceed with driver attestation signing?
3. Is there a specific support channel for Hardware Dev Center account issues without requiring a paid support plan?

Any guidance or assistance would be greatly appreciated. Thank you.