Microsoft Hardware Dev Center / Partner Center – Four Months Later, I Still Can't Publish a Driver
I'm hoping someone from the Microsoft Hardware Dev Center or Partner Center team sees this. I've been trying since April 2026 to get my account into a working state so I can publish and sign a Windows driver. Instead, I've spent the last four months fighting backend account issues between Entra ID, Partner Center, and the Hardware Dev Center. Current support case: Hardware | Onsite Dental Systems | Incomplete... Tracking ID: #2606060010000492 Over the past several months I have: Worked with multiple Microsoft support engineers. Opened numerous support cases. Followed every instruction provided by Microsoft. Recreated my Entra tenant when instructed. Waited through backend synchronizations and escalations. Re-verified my organization. Recreated applications, permissions, and identities multiple times. Every time one issue appears to be resolved, another backend issue surfaces. At this point, I've spent more time trying to become an approved Microsoft developer than actually developing software. The situation became so drawn out that my original EV code signing certificate expired before Microsoft could get my account working. I had no choice but to purchase another EV code signing certificate, adding hundreds of dollars in unnecessary expense because my account was still blocked by backend provisioning issues. This isn't simply frustrating—it's impacting my business. I'm a small software developer. My customers rely on my software every day, and I cannot complete Microsoft's required driver-signing process because my account remains stuck in a state that only Microsoft appears able to fix. I want to be clear that the support engineers themselves have been courteous and have genuinely tried to help. My frustration is with the platform and the apparent lack of tools available to support when these backend account issues occur. I believe Microsoft should consider: Providing a complete reset option for Hardware Dev Center registrations tied to broken tenants. Better diagnostics instead of generic backend errors. Improving synchronization between Entra ID, Partner Center, and Hardware Dev Center. Giving support engineers the ability to repair account provisioning without weeks of escalation. Publishing documentation for developers who must migrate to a new Entra tenant. If anyone from the Hardware Dev Center or Partner Center team is reading this, I would greatly appreciate someone reviewing Tracking ID #2606060010000492. I've been trying to accomplish what should be a basic task—publish and sign a Windows driver—since April 2026. Four months later, after countless hours, multiple support cases, and even purchasing a replacement EV code signing certificate because the first one expired during this process, I'm still unable to complete it. I truly hope this feedback reaches the appropriate engineering team, because I can't imagine I'm the only developer who has experienced this. Hopefully this process can be improved so other developers don't spend months trying to overcome backend account issues instead of building software.
Partner Center Developer Identity Verification Stuck
My Microsoft Partner Center account is stuck at Legal > Developer > Identity Verification, with the Verification Status consistently showing "Rejected". I have two key questions regarding the identity information submission for AU10TIX verification: 1. Does the contact person name filled in the account need to exactly match the legal name of the account holder? 2. What standard information must be provided to prove the submitter is the legitimate account owner and successfully trigger AU10TIX identity authentication? I have already submitted a support ticket for this issue, but the only reply I received via email simply stated that my submitted information was incorrect, without specifying which fields or content failed the review. I am still unable to identify the exact error in my submission and cannot complete the identity verification process. Could anyone share the correct filling standards for identity verification materials, or advise on how to resolve this persistent rejected status?
Cannot finish registration. Stuck on adding registration number.
Hello, I got stuck, when I added the registration number. It's there, but the "next" button is greyed out as well as the "edit" link. Using this url to start: https://admin.cloud.microsoft/?invType=ResellerRelationship&partnerId=xxxxxxxx&msppId=0#/partners/invitation. Please help :)
Trouble receiving OTP emails from Microsoft Partner Center
Hello! When clicking the Verify Email button in the location below, the primary contact email is not receiving the OTP verification email. I'm on my 6th Partner Center support ticket attempting to determine out why I am not receiving these emails. Partner center support is quick to help me verify the account manually, but I would really like to see the automated system working as intended to help future partners avoid running into this same issue. Could someone help me track down the email address these messages are coming from? Thanks! -jon For reference, the first few tickets I opened under the following workspace/topic, but the assigned engineers say "you picked the wrong topic try again." Workspace: Account Settings Topic: Account verification > E-mail ownership I ask what set of options I should pick to get my ticket routed to the right team, but I haven't located someone that can answer that question either. I've started choosing a random workspace and topic in the hopes that I get lucky. I don't think this strategy is going to work very well, but the partner center support team haven't suggested a better approach and I'm out of ideas. Maybe if I open enough tickets, someone on the partner center support team will notice and help me out.
Eligibility criterion of Copilot funding is not clear e.g. validated Copilot practice and offer
We are trying to raise funding as per eligibility defined in Microsoft Commerce Partners Incentives Guide. But we are not able to understand eligibility criterion: Q1.Partners with a Modern Work -->Question-Does that mean Modern work Solution Designation? Q2. or Business Applications specialization --> Question - Does that mean, we can chase any specialization out of 8 options? Q3. and validated Copilot practice and offer --> Question-not sure what does this mean? How to achieve this? Kindly try to be descriptive with details. Thanks.ASfP policy for non-decrementing tickets
Hello Community! We recently found our ASfP support access disabled. According to the ASfP PSAM team, it's because we have exceeded the case creation allotment. It also appears that there is a discrepancy between the number of non-decremented tickets the PSAM team sees, vs the number of tickets the system says we have associated with the contract adding some additional challenges. We requested a report of the tickets that are counting against the agreement from the PSAM team several months ago, shortly after the ASfP agreement renewed, and are still in the process of locating someone from the PSAM team that can help us with this information. Last year we also identified an issue with the case report provided by our PSAM where the "company name" was things like "AppRiver" which is another partner, not the name of one of our clients, and we ended up generating a report ourselves. My question is this, Is there a way for us to identify the non-technical (Ibiza cases) that are counting against our allotment via APIs or another channel that doesn't involve going through the ASfP PSAM team? Thanks! -jon
Unable to create support tickets Partner Launch Benefits purchase failing but billing profile valid
Hello, I am currently blocked in Partner Center and unable to proceed due to multiple issues: Support tickets cannot be created Whenever I try to create a support request, I receive an error asking me to retry in 10 minutes. This issue persists across multiple attempts and effectively blocks any access to official support. Partner Launch Benefits purchase fails at checkout When attempting to purchase Partner Launch Benefits, I receive the following error: "Kindly change the payment type to wire transfer and retry. In case the problem persists, please wait for 24 hours before trying again." Reference number: 715 123160 (Transaction ID available if needed) Billing profile status Billing profile is active (green) Account is eligible to purchase No visible validation issues Environment details: Location: Belgium Partner Center language: en-US Issue reproduced across browsers and sessions Impact: I am completely blocked: Cannot contact support Cannot complete required purchase Cannot progress in the Partner program Request: Could a Microsoft representative: Investigate the billing/payment issue Enable support ticket creation for this account Advise on how to unblock the purchase flow I can provide full reference and transaction details privately if required. Thank you in advance.Where is the MEMBERSHIP tab in Partner Center
The MEMBERSHIP tab is missing in Partner Center. It's missing in my org's Partner Center and several other partners' Partner Center when I spoke to them today and it looks like the issue is impacting all partners because the partners I spoke to are in both the U.S. and U.K.. Any idea when it will be visible again? I was able to find a workaround and included it below so thought I would share. But partners need this tab. Please advise. Thanks, Liz if you need to access the MEMBERSHIP TAB, I was able to figure out a workaround until Microsoft fixes that bug. To get to the MEMBERSHIP menu items, click on the “My Access” Tab. Click on the “My Learning Profile” from the left menu. You should now have the MEMBERSHIP menu available. This is a work around until Microsoft fixes that bug. 😊Hardware workspace "account deactivated" - cannot submit driver for attestation signing
Hello, I am reaching out regarding an issue with our Partner Center Hardware workspace that is preventing us from submitting drivers for attestation signing. Issue: When navigating to the Hardware workspace in Microsoft Partner Center, we receive the following error message: "Our records indicate that you have already enrolled into this program but your program registration is deactivated." We are completely unable to access the Hardware dashboard or submit any driver CAB files for attestation signing. What we have already completed: EV code signing certificate is active (DigiCert Trusted G4 Code Signing RSA4096 SHA384 2022 CA1, expires 2027-02-18) Hardware program appears as enrolled in Partner Center Programs page Attempted to create a support case via Services Hub - blocked due to no eligible support plan Posted on Microsoft Learn Q&A: https://learn.microsoft.com/en-us/answers/questions/5787516/ Questions: Why has our Hardware workspace been deactivated? How can we reactivate it to proceed with driver attestation signing? Is there a specific support channel for Hardware Dev Center account issues without requiring a paid support plan? Any guidance or assistance would be greatly appreciated. Thank you.
