Unable to link microsoft learn profile to Partner center
I am trying to link my Microsoft Learn profile to my organization's Partner Center account for skilling recognition. However, I receive the following error: "Your linking attempt failed. As per Microsoft policy, you must wait 30 days between linking your personal account to another partner account. You can try again on or after December 4, 2026." Please guide me on linking the profile, I'm attempting for the first time.
Individual developer (Taiwan) cannot complete tax profile, and support request creation also fails
Account type: Individual. Program: Microsoft Store (Taiwan). When creating the tax profile, at step 3 "Tax Residence Country/Region", the field "Tax ID type" is required. The only option is "Uniform numbers", and it only accepts an 8-digit number (the Taiwan business registration number format). As an individual, I do not have one. My Taiwan taxpayer ID is my 10-character National ID number, which the field does not accept. I tried to open a Partner Center support request many times over several days (different problem types, Chrome and Edge InPrivate). It always fails with "There was a problem creating your service request. Please wait 10 minutes and try again." My support request list is still empty. I also posted on Microsoft Q&A with no reply yet: https://learn.microsoft.com/en-us/answers/questions/6016782/individual-taiwan-cannot-complete-tax-profile-tax Could someone from the Partner Center team help, or point me to another way to reach the tax profile team? Thank you.
Can't add Windows & Xbox program to existing Partner Center publisher
We have an existing, verified Partner Center account (publisher "CMiC Global", enrolled in Commercial Marketplace and the AI Cloud Partner Program) and need to publish a Windows desktop app (MSIX) to the Microsoft Store under that same publisher. What we've tried: Account settings > Identifiers > Publisher > Add program only offers Microsoft 365 and Copilot. Windows isn't listed. Account settings > Programs > Other programs > Windows > Get started redirects to storedeveloper.microsoft.com, which starts a brand-new company sign-up. After D-U-N-S verification, our publisher name "CMiC Global" returns "Publisher name is not available" because our existing account already holds it. Question: What is the supported way to add the Windows & Xbox program to an existing publisher without creating a separate developer account? Has anyone else gone through this? Support cases 2610200040009261 (Partner Center, opened Oct 20) and 2610260040007082 (Dev Center, opened Oct 26) haven't had a response yet, and this is blocking a product release. Any guidance, or help routing the cases to the Store onboarding team, would be appreciated. Also posted on Microsoft Q&A: https://learn.microsoft.com/en-us/answers/questions/6051001/Retiring my tenant: how can I keep Partner Center access without paying?
I'm planning to retire my Microsoft 365 / Entra tenant. Mail, domains, SharePoint, OneDrive, Teams, etc. are all being migrated elsewhere (non-MS). The remaining concern is Microsoft Partner Center. From both the Partner Center UI and Microsoft documentation, it appears that: Partner Center users sign in using work accounts associated with a Microsoft Entra tenant. https://learn.microsoft.com/en-us/partner-center/account-settings/permissions-overview Additional users are typically added through associated tenants. https://learn.microsoft.com/en-us/partner-center/account-settings/multi-tenant-account, https://learn.microsoft.com/en-us/partner-center/account-settings/manage-tenants Removing a tenant removes access for users from that tenant. https://learn.microsoft.com/en-us/windows/apps/publish/partner-center/remove-azure-ad-tenant-associations, https://learn.microsoft.com/en-us/partner-center/account-settings/multi-tenant-account What I haven't been able to find is a clear answer to the following: Can I keep access to my Partner Center organization without having to maintain a paid Microsoft 365 tenant indefinitely? More specifically: Is there a supported way to preserve Partner Center access after retiring the original tenant? Can Partner Center be administered through a personal Microsoft account? Is there a long-term free Entra tenant option that Microsoft considers acceptable for Partner Center administration? Would something like a developer/sandbox/demo tenant work permanently, or are those unsuitable because they eventually expire? Has anyone successfully retired their original tenant while keeping access to partner membership, benefits, history, competencies, incentives, etc.? I'm not trying to preserve workloads or subscriptions. I'm only trying to preserve access to the Partner Center relationship without being forced into paying for a tenant whose only purpose would be keeping Partner Center alive. Any experience from Microsoft staff or partners who have already gone through this situation would be greatly appreciated. Thank you very much!
Partner Entra lockout for more than 2 months
Sole Global Administrator Locked Out (60+ Days) Following MAICPP Partner Launch Benefits Activation — Case #2607300040011056 Hello Microsoft Partner Community and Microsoft Community Managers, I been a partner for several decades, previously a higher capacity MAICPP I am posting from my active Developer account because my primary organization tenant has been completely locked out for over two months.. MAICPP Partner Launch Benefits Activation The activation of Entra subscription failed and a delay in partner tech support resulting in an administrative lockout across our tenant spnode.io The Issue & Support Bottleneck Attempts to authenticate or initiate self-service password recovery result in an explicit account lockout message The ticket has stalled across various support queues for over two months Initially routed to Microsoft Defender for Cloud Apps, where engineers confirmed it was outside their scope Re-routed toward the Azure / M365 Data Protection queue A communication delay occurred when I temporarily lost phone access and was in the hospital. I require intervention from a Community Manager or Partner Operations Escalation Lead to help route this stalled case directly to an active Duty Manager in the Partner Support for immediate identity verification Direct Callback Phone: 628-309-6705 Thank you for your assistance in restoring access to our partner tenant.Windows Hardware Developer Program: how long for the EV cert questionnaire email?
Hello, I'm in the process of registering my company for the Windows Hardware Developer Program, following this guide: https://learn.microsoft.com/en-us/windows-hardware/drivers/dashboard/hardware-program-register So far I have completed: 1. Submitted the registration request 2. Uploaded the Extended Validation (EV) code signing certificate from the "Manage certificates" page, as instructed According to the documentation, I should receive a questionnaire email asking for additional information about my business before the approval review can proceed. However, it has now been about 9 business days (submitted on August 25) since I completed the steps above, and I still haven't received this email - I've also checked the junk/spam folder. Could someone from the Hardware Dev Center team help clarify: - The typical turnaround time for this questionnaire email - Whether there's any way to check the current status of my registration/verification from my side - What I should do if the email still doesn't arrive Thank you in advance for any guidance.Verification docs resubmitted as requested — 9 business days, zero response — 2608140040001875
MPN Account ID: 7136847 Tracking ID: 2608140040001875 Timeline: Initial rejection on Aug 8. Case reopened, Vetting Operations requested additional business registration documents (address change filing + updated GST registration reflecting our current registered address). We submitted these on Aug 14, the same day they were requested. Your team's message committed to a follow-up within 2-3 business days — it's now been over a week with no acknowledgment of receipt or status update on the ticket. Could someone from Vetting Operations confirm receipt of the documents and the current review status? Happy to share any additional verification details by DM if that helps move this along. Thanks in advance. Ashish
