Forum Discussion

Brian_Huang's avatar
Brian_Huang
Copper Contributor
Sep 30, 2026

Individual developer (Taiwan) cannot complete tax profile, and support request creation also fails

Account type: Individual. Program: Microsoft Store (Taiwan).

 

When creating the tax profile, at step 3 "Tax Residence Country/Region", the field "Tax ID type" is required. The only option is "Uniform numbers", and it only accepts an 8-digit number (the Taiwan business registration number format). As an individual, I do not have one. My Taiwan taxpayer ID is my 10-character National ID number, which the field does not accept.

 

I tried to open a Partner Center support request many times over several days (different problem types, Chrome and Edge InPrivate). It always fails with "There was a problem creating your service request. Please wait 10 minutes and try again." My support request list is still empty.

 

I also posted on Microsoft Q&A with no reply yet:

https://learn.microsoft.com/en-us/answers/questions/6016782/individual-taiwan-cannot-complete-tax-profile-tax

 

Could someone from the Partner Center team help, or point me to another way to reach the tax profile team? Thank you.

tech question or issue

2 Replies

    • Brian_Huang's avatar
      Brian_Huang
      Copper Contributor
      Oct 29, 2026

      Thank you, Jill. I did manage to open a case (2610100060000269) through Engage Center (Windows Developer Center > Payouts). But it was routed to the Microsoft Incentives Support Team, who closed it because "we do not communicate with public domain emails."

      I am an individual Microsoft Store developer, so my Partner Center account is a personal Microsoft account (Gmail) by design, and I have no organization domain. This issue is about the Store payout tax profile, not Incentives.

      Could you help route this to the team that handles Microsoft Store (Windows Developer Center) individual developer tax profiles? Another individual developer in Taiwan has reported the same issue on Microsoft Q&A. Thank you.