Forum Discussion

Copper Contributor

Sep 30, 2026

Individual developer (Taiwan) cannot complete tax profile, and support request creation also fails

Account type: Individual. Program: Microsoft Store (Taiwan). When creating the tax profile, at step 3 "Tax Residence Country/Region", the field "Tax ID type" is required. The only option is "Unif...

tech question or issue

JillArmourMicrosoft

Community Manager

Oct 23, 2026

I don't know if there is a tax profile team, but you can start by submitting a support ticket:

How to log a Microsoft support ticket without a partner account | Microsoft Community Hub

Brian_Huang
Copper Contributor
Oct 29, 2026
Thank you, Jill. I did manage to open a case (2610100060000269) through Engage Center (Windows Developer Center > Payouts). But it was routed to the Microsoft Incentives Support Team, who closed it because "we do not communicate with public domain emails."
I am an individual Microsoft Store developer, so my Partner Center account is a personal Microsoft account (Gmail) by design, and I have no organization domain. This issue is about the Store payout tax profile, not Incentives.
Could you help route this to the team that handles Microsoft Store (Windows Developer Center) individual developer tax profiles? Another individual developer in Taiwan has reported the same issue on Microsoft Q&A. Thank you.