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Partner Center account deactivated – unable to access Hardware Program dashboard
Hello Microsoft Partner Center Support Team, We are currently unable to access the Microsoft Hardware Developer Dashboard through Partner Center. Below is a summary of the issue and actions we have already taken. --- Purpose We have encountered an access issue when attempting to use the Microsoft Partner Center Hardware Developer Program. The purpose of this message is to request confirmation of our Partner Center account status and reactivation of our Hardware Program registration, or guidance on re-enrolling if required. --- Sequence of Events (Steps to Reproduce) We attempted to access the Microsoft Hardware Developer Dashboard via the following URL: https://partner.microsoft.com/ja-jp/dashboard/Registration/Hardware After signing in to Partner Center, the “Hardware” option appeared in the list of available programs. However, it could not be selected, and the following message was displayed: Hardware Manufacture devices, parts and equipments. Create and manage system and driver submissions. Our records indicate that you have already enrolled into this program but your program registration is deactivated. Subsequently, when attempting to access the Partner Center dashboard, the following error message was displayed: Access restricted – your Partner Center account has been deactivated. --- Additional Information The following details were displayed on the Partner Center dashboard at the time the above error occurred. - Organization name: Sunny Giken Co., Ltd. - Tenant domain: sunnygiken.co.jp - Primary account email: email address removed for privacy reasons - Approx. registration date: August–September 2018 - Error Correlation ID (from screenshot): cac6e9b-5a09-471a-ada7-b8fc0231a78a - Correlation vector: UyZ59dYHRm0KoRkY.3 - Time (UTC): 17 Oct 2025 08:19:26 +00:00 --- Actions Taken - We sent an inquiry email to `email address removed for privacy reasons`, but have not yet received a response. - We also attempted to contact `email address removed for privacy reasons`, but that address appears to have been deactivated (SMTP 550 5.4.1). - The Services Hub support form (supportforbusiness) could not complete submission due to a looping issue. --- Request We kindly request verification of our Partner Center account status and Hardware Program registration. If our organization’s registration has been deactivated, please advise on the procedure to reactivate or re-enroll under our current tenant. --- Thank you very much for your assistance. Best regards, Tetsuya Ozawa Sunny Giken Co., Ltd. email address removed for privacy reasons
Partner Center Developer Identity Verification Stuck
My Microsoft Partner Center account is stuck at Legal > Developer > Identity Verification, with the Verification Status consistently showing "Rejected". I have two key questions regarding the identity information submission for AU10TIX verification: 1. Does the contact person name filled in the account need to exactly match the legal name of the account holder? 2. What standard information must be provided to prove the submitter is the legitimate account owner and successfully trigger AU10TIX identity authentication? I have already submitted a support ticket for this issue, but the only reply I received via email simply stated that my submitted information was incorrect, without specifying which fields or content failed the review. I am still unable to identify the exact error in my submission and cannot complete the identity verification process. Could anyone share the correct filling standards for identity verification materials, or advise on how to resolve this persistent rejected status?
Cannot finish registration. Stuck on adding registration number.
Hello, I got stuck, when I added the registration number. It's there, but the "next" button is greyed out as well as the "edit" link. Using this url to start: https://admin.cloud.microsoft/?invType=ResellerRelationship&partnerId=xxxxxxxx&msppId=0#/partners/invitation. Please help :)
Registration Microsoft Partner Problem
Hello Community, I would like to register as a Microsoft partner with my Microsoft business ID. (Microsoft AI Cloud Partner Program) Unfortunately, I get the following error message: {"code":2100,"description":"A legal entity matching the request payload already exists when creating the legal entity.","data":[],"source":"PartnerAccountEnrollmentApi"} Does anyone have an idea? Thanks and regards Torsten
Partner Center Registration Issues - Loop - Urgent
Hello Microsoft Support, We are trying to register our company for Microsoft Partner Center / Microsoft AI Cloud Partner Program, but the enrollment is blocked during the trust verification step. Error message: “Microsoft runs on trust. We engage in a rigorous set of evaluation and certification processes; as a result your request was blocked.” Details: Reference number: 715-123160 Transaction ID: d07f6738-42d1-47c6-ae43-dd4dadd06db9 Correlation ID: 964639c5-58a7-49a5-9f14-12585f5c2a27 Country: UAE The purpose is that we want to develop App Visuals on Power BI AppSource Marketplace, please let us know what is required from our side and review the blocked enrollment manually and advise what document or company verification step is required to unblock the registration.
Trouble receiving OTP emails from Microsoft Partner Center
Hello! When clicking the Verify Email button in the location below, the primary contact email is not receiving the OTP verification email. I'm on my 6th Partner Center support ticket attempting to determine out why I am not receiving these emails. Partner center support is quick to help me verify the account manually, but I would really like to see the automated system working as intended to help future partners avoid running into this same issue. Could someone help me track down the email address these messages are coming from? Thanks! -jon For reference, the first few tickets I opened under the following workspace/topic, but the assigned engineers say "you picked the wrong topic try again." Workspace: Account Settings Topic: Account verification > E-mail ownership I ask what set of options I should pick to get my ticket routed to the right team, but I haven't located someone that can answer that question either. I've started choosing a random workspace and topic in the hopes that I get lucky. I don't think this strategy is going to work very well, but the partner center support team haven't suggested a better approach and I'm out of ideas. Maybe if I open enough tickets, someone on the partner center support team will notice and help me out.
Eligibility criterion of Copilot funding is not clear e.g. validated Copilot practice and offer
We are trying to raise funding as per eligibility defined in Microsoft Commerce Partners Incentives Guide. But we are not able to understand eligibility criterion: Q1.Partners with a Modern Work -->Question-Does that mean Modern work Solution Designation? Q2. or Business Applications specialization --> Question - Does that mean, we can chase any specialization out of 8 options? Q3. and validated Copilot practice and offer --> Question-not sure what does this mean? How to achieve this? Kindly try to be descriptive with details. Thanks.
Partner center account removed suddenly!!
Hello. I’m an individual developer for Microsoft apps since the old days of Windows Mobile 6.5 , Windows Phone, Windows 8,8.1 , 10 and now 11. I’m a registered individual developer since 2008 (yeah, that’s correct, 16 years). I have published over 50+ different applications for different platforms. Windows desktop, MS Edge extension developer, Azure dev etc… Since last month, I received some app removal of some old apps I had in MS Store (all of them 100%). After a communication with the report app team they explained what I must don’t do and I started updating the problematic apps according their instructions. But, suddenly, yesterday a got an email that my account is removed and to read the ADA (application developer agreement). I already contact by email the reportapp Team to try to fix this and to restore my account. Can someone from MS explain to me this “behavior “ . Is this something personal against me? I don’t make any problems, I just dev apps , focus only on MS products, and provide them almost always for free, without any subscriptions or costs. I have build a personal ecosystem around my partnership with MS . Developing but using also Azure monthly subscriptions (heavily costed). My developer name: Mobility in life applications
