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Partner lockout of Microsoft 365 tenant – looking for advice on next steps
Hello all, I’d appreciate some guidance from the community on a serious situation we are facing. On 12 September 2025, our Microsoft partner unilaterally locked us out of our Microsoft 365 tenant. They retained exclusive Global Administrator / Partner Delegated Admin rights, which means: All staff and directors are unable to access email, Teams, SharePoint/OneDrive, or even log into their Azure AD-authenticated workstations. Our corporate and staff personal data is now inaccessible to us as the controller. Access restoration has been explicitly conditioned on payment of a disputed invoice (not related to Microsoft licence pass-through). This raises several concerns: Operational: we are effectively paralysed. Security/IP: the partner still has exclusive access to proprietary source code and other confidential business data. Compliance: we cannot meet our GDPR/UK DPA obligations on availability of personal data while locked out. We contacted Microsoft Business Conduct on Friday evening with full details of the incident, but so far no human response has been received to those emails. Questions for the community From a Microsoft tenancy perspective – what’s the fastest/most effective way to remove a partner’s delegated admin access if they refuse to release it voluntarily? Has anyone experienced or seen a similar scenario where access was conditioned on disputed payments? Are there formal Microsoft Partner Code of Conduct provisions that directly address this type of misuse of delegated admin rights? Any practical lessons on balancing the technical fix (regaining control of the tenant) with the legal approach (injunction, regulatory notifications)? My focus is on regaining secure access, protecting data/IP, and ensuring compliance. Any experience, insight, or links to Microsoft policy/resources would be greatly appreciated.SolvedErmsergSep 16, 2025Copper Contributor206Views1like9Comments
Customer success story is not available
Hello, I would like to reach the team responsible for Microsoft.com “Customer Stories” I would like to receive a full version of story if available, or updrepublishing if the content has been archived or removed. Could you please redirect me to the marketing or editorial team responsible for these publications? Thank you in advance, KKSolvedviniciuscAug 10, 2025Copper Contributor160Views0likes3Comments
Users section missing from the new M365 admin center?
Hi all, Microsoft recently started redirecting admin.microsoft.com to admin.cloud.microsoft. People with the correct GDAP roles are able to access the Users section from the admin.microsoft.com admin center, but that section is missing on the new admin.cloud.microsoft admin center. The issue does not appear to be impacting everyone with the appropriate GDAP roles. Has anyone else run into this issue? Support tells me that we are the only partner reporting this issue. Thanks! -jonSolvedjonwbstr24Jul 29, 2025Iron Contributor552Views0likes15Comments
Billed invoice reconciliation API v2 legacy support
Hi, we are just in the transition to the new Billing recon API. We noticed that we are able to get data for invoices from the NCE model but not for invoices from legacy CSP. In detail: POST request to https://graph.microsoft.com/v1.0/reports/partners/billing/usage/billed/export is successful (202 Accepted) The following GET request to https://graph.microsoft.com/v1.0/reports/partners/billing/operations/[GUID] is successful on the HTTP Layer (200 OK) but the status is failed: { "@odata.context": "https://graph.microsoft.com/v1.0/$metadata#reports/partners/billing/operations/$entity", "@odata.type": "#microsoft.graph.partners.billing.failedOperation", "id": "...", "createdDateTime": "...", "lastActionDateTime": "...", "status": "failed", "error": { "message": "No reconciliation data available currently for Invoice D.... Please try again later.", "code": "5000" } } The same flow (same auth token, etc.) with a NCE invoice works successful. I didn't find any documentation if legacy CSP is even supported on the new API or not. Maybe someone can confirm this. And if it should work maybe someone can give details to the error recieved above.SolvedKlaus-Peter RiemerApr 11, 2025Copper Contributor315Views0likes2CommentsQuestions about the correct licensing of Microsoft Azure Local
Hello dear Tech Community, I hope I am posting this in the right place, please move to the correct section if necessary. We have the following customer situation: Planned acquisition of 2 host servers (2x 32 Core AMD EPYC CPU per Server) for Microsoft Azure Local usage with Windows 11 Multihost locally hosted (220 users). Is it possible to avoid the monthly costs for Azure by using the Azure Hybrid Benefit and license regularly via OEM Datacenter + Software Assurance or Open Value Datacenter + Software Assurance? Planned licensing options: Licensing Option 1: (Software Assurance only for SRV license, no Software Assurance for CALs): OEM licenses + Software Assurance for server OS. Use of Azure Hybrid Benefit (Bring your Own License - only with active Software Assurance!) 8x Microsoft Windows Server 2025 Datacenter OEM 16 Core 44x Microsoft Windows Server 2025 5-User CAL OEM 8x Microsoft OPEN Value Windows Server Datacenter 16 Core Licence Software Assurence 3 Years Upfront Cores - OVL - NL Licensing Option 2: Open Value 3Y Upfront Use of Azure Hybrid Benefit (Bring your Own License - only with active Software Assurance!) 8x Microsoft Windows Server Datacenter Edition Software Assurance 16Core 3Y-Y1 OVL 220x MS OVL-NL Windows Server CAL Lic+Software Assurance 3Y-Y1 Licensing Option 3: CSP Subscription Use of Azure Hybrid Benefit (Bring your Own License via subscription license) 12x Windows Server 2025 Datacenter - 8 Core License Pack - 3 Year Term- CSP - ABO 220x Windows Server 2025 CAL - 1 User CAL - 3 Year Term- CSP - ABO Licensing Option 4: Azure Local directly (no CAL´s needed) 128x Azure Local - Monthly service fee - per core per month 128x Windows Server subscription (for guests) - Monthly service fee - per core per month Are the four options I listed legally applicable for the planned project mentioned above? Thank you in advance!Solvedalexkm2025Mar 10, 2025Copper Contributor374Views0likes2CommentsDoes the 5% uplift to monthly billing plans apply to Legacy CSP subscriptions too?
We still have a few customers with active legacy subscriptions. Assuming they stay in legacy again at their next renewal, will they also get the 5% monthly billing uplift? Thank you in advanceSolved214820Feb 20, 2025Iron Contributor184Views0likes5CommentsDynamics 365 Finance and Supply Chain Management Attach CSP Legacy subscriptions "Auto renews on"
This pertains to CSP Legacy subscriptions Dynamics 365 Finance (36 mo) and Supply Chain Management Attach (36 mo). I just noticed that these subscriptions are showing as "Auto renews on" in Partner Center. Since there are 3-year offers of the same products in NCE I assumed there was a migration path and would be migrated automatically at the end of term. I'm looking for confirmation that they will actually renew as-is as Legacy offers. Thanks in advance.Solved214820Feb 04, 2025Iron Contributor107Views0likes3CommentsCloud Partner Portal API to Partner Center submission API migration question
Hello there! I'm migrating Partner Center integration from the Cloud Partner Portal API (CPP) to the Partner Center submission API's because the first one has been deprecated. Now I am struggling to retrieve Azure Virtual Machine Offer Information. I need to retrieve Plan data but cannot find a suitable endpoint. How do I achieve that? Can someone contact me?SolvedvalmashFeb 03, 2025Copper Contributor161Views0likes4Comments
No reply from support on my case
Hello, Is the Services Hub for partners deprecated? I've created a case (2412110050003195) using my partner account mid-december 2024 and I still haven't been contacted by Microsoft about it. Could someone have a look at my request and at least give me a feedback ? Kr, GeraldSolved526Views0likes11Comments
Downloading software requiring activation codes, for future use.
I am downloading software from the Silver program and am wondering about the ones which require activation fees. When I select "Get Keys" will it provide me with a number of keys equal to the number of activations I have that I can use anytime I want to install the software? Or do I need to be ready with the software already installed when I get keys?Solved202Views1like3Comments
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