Users section missing from the new M365 admin center?

Aaand the issue is back on 8/19. Whatever was fixed didn't stay fixed for very long :(.

The issue disappeared on the admin.cloud.microsoft.com portal earlier this week when the redirect from admin.microsoft.com to admin.cloud.microsoft was turned off.

The product group says they didn't make any changes, so hopefully the issue does not return when the new admin.cloud.microsoft.com portal goes live again!

On the plus side, the M365 admin team has turned off the redirect to the new portal where we have this issue so the issue is temporally mitigated.

Hi Jill, my initial post shared what support has told me so far. That's because I have an open support ticket.

The latest update is that the product group misspoke and there is no CommerceShadowRoleAdmin to remove and they are trying to figure out a new solution.

Hi Jill, unless you know how to remove the CommerceShadowRoleAdmin role, we are still looking for a solution to this issue.

I was hoping other partners would confirm if they are or are not impacted by this and their own experiences.

Good news! M365 admin support provided the following update from the product group.

If the admin is assigned the CommerceShadowRoleAdmin role, the “Users” section in the left navigation pane will be hidden and not accessible. This is an intentional design choice within Microsoft Admin Center (MAC), and the system is functioning as expected for this role.

For reference,
This behavior does not happen in the legacy admin.microsoft.com portal, and the users who are impacted have the same GDAP role as those who are not.

I am moving your post to our partner-led tech topics board as I feel it fits better there. :)