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jonwbstr24's avatar
jonwbstr24
Iron Contributor
Jul 29, 2025
Solved

Users section missing from the new M365 admin center?

Hi all, Microsoft recently started redirecting admin.microsoft.com to admin.cloud.microsoft. People with the correct GDAP roles are able to access the Users section from the admin.microsoft.com admi...
tech question or issue
  • jonwbstr24's avatar
    jonwbstr24
    Sep 09, 2025

    Microsoft has identified the issue and are working on a fix that might be ready within the next 7 days.

jonwbstr24's avatar
jonwbstr24
Iron Contributor
Jul 30, 2025

Good news! M365 admin support provided the following update from the product group.

If the admin is assigned the CommerceShadowRoleAdmin role, the “Users” section in the left navigation pane will be hidden and not accessible. This is an intentional design choice within Microsoft Admin Center (MAC), and the system is functioning as expected for this role.

 

For reference,
This behavior does not happen in the legacy admin.microsoft.com portal, and the users who are impacted have the same GDAP role as those who are not.

JillArmourMicrosoft's avatar
JillArmourMicrosoft
Icon for Community Manager rankCommunity Manager
Jul 31, 2025

Great news and thank you for taking the time to come back and post the update for others. ⭐

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