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ASfP policy for non-decrementing tickets
Hello Community! We recently found our ASfP support access disabled. According to the ASfP PSAM team, it's because we have exceeded the case creation allotment. It also appears that there is a discrepancy between the number of non-decremented tickets the PSAM team sees, vs the number of tickets the system says we have associated with the contract adding some additional challenges. We requested a report of the tickets that are counting against the agreement from the PSAM team several months ago, shortly after the ASfP agreement renewed, and are still in the process of locating someone from the PSAM team that can help us with this information. Last year we also identified an issue with the case report provided by our PSAM where the "company name" was things like "AppRiver" which is another partner, not the name of one of our clients, and we ended up generating a report ourselves. My question is this, Is there a way for us to identify the non-technical (Ibiza cases) that are counting against our allotment via APIs or another channel that doesn't involve going through the ASfP PSAM team? Thanks! -jon
How Are You Getting Sales/Leads?
Good day all, I am a Disabled Military Veteran and can't drive because of that. I am really trying to push getting clients and I am assuming I need to be going door to door (business to business) in person, but if I go that route I need to do this very effectively to avoid high costs of ubers (public transportation not really an option where I am). How are you all going about getting new clients and what types of businesses would you suggest going after for getting your first few clients? Are all even doing in person sales, and what would you say your process is like. Would also like to know how are you targeting your ideal client so that I can see if I can apply to mine. I am offering the Microsoft products as well as maintenance services for those. My ideal target would be small businesses and maybe nonprofits (but would be willing to see if I should switch to a different target market to start if something else would give me a higher return at least starting out until I can afford to switch back to small businesses perhaps). For anyone that can provide insights on here or through DM, thank you very much in advance.
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Microsoft Partner Center is asking for "Identity Verification" but we already completed it!
Hello, We went through the process of being registered as a Microsoft CSP Reseller. We followed all of the steps and finally got a green check mark but are not fully verified! Our Status says "Pending Qualification" and it has said this for about 3 weeks now. I have tried opening a support ticket and I get the same canned generic answer: "Thank you for your email. Thank you for your inquiry about your Microsoft AI Cloud Partner Program account in Partner Center. Your MPN 6915438 and 6915439 is pending for Identity Verification. Please follow the below steps to get Identity Verification. Sign in to Partner Center, select Settings (gear icon) > Account Settings. Select the Legal info tab on the left. The Legal business profile section shows your Verification status in the Microsoft AI Cloud Partner Program. Under identity verification, select Fix Now. Install the Microsoft Authenticator app on your iOS or Android mobile device. Get your valid government ID, for example, a passport, a driver's license, or other national ID. The ID should be a physical form of ID that is current and up to date. Verify that the name on your ID matches either the Partner Center primary contact or your tenant username. Select Start next to a trusted partner. We still see that identity verification appears to be in progress. Please confirm if your account is now fully authorized so that we can proceed to close this ticket. If you're still facing any issues, kindly let us know—feel free to share a screenshot of the error so we can assist you more effectively." When I navigate to MS Partner Center > Account Settings > Legal Info my Verification Status is Authorized, but under "program info" my Indirect Reseller status is Pending qualification. There is no fix now button because we already verified! Someone please tell me what I have to do to resolve this, Microsoft support has been absolutely no help.
Problems Registering for the Hardware Program
Hello! Over a week ago I found, that my organization account for some reason disappeared/deleted without notification and I couldn't log in to it anymore... Last year our company participated in the Hardware Developer program, had the verified Developer profile, and successfully submitted the hardware programs. Just after that, I registered the organization again, entered the same company data for the verification, and also passed the Developer verification again very quickly, then clicked to participate in the Hardware Program again. For some reason, I still don't see the Hardware Program active in my account, but together with that I can't activate it again in the list of available programs. So it is not active and I can't select it to activate it... I created a support ticket 10 days ago and I still waiting for the resolution... I have tried to ask what is the issue, but received a response - "Account Verification is still under review". After that, I asked another question about the issue and how much time will it take to resolve it - but received no response... Could someone explain what happened? Why the organization was deleted? Why after successful Developer profile verification the support team tell, that verification is still going on? Why I don't see the Hardware program dashboard if I have activated it already?Do More with Microsoft 365 E3 promo
The link for this promo downloads a locked PDF that no one seems to be able to open. How do we access the details of this promo? Please advise Partner blog post: https://www.microsoft.com/en-us/americas-partner-blog/2024/12/16/microsoft-365-copilot-enables-new-opportunities-for-partners/ Link to PDF: https://aka.ms/DMWL_ME3_Promo_ExecSum Promo offer Do More with Microsoft 365 E3 promo Security remains a top priority for customers. The introduction of AI amplifies this concern, underscoring the importance of safeguarding data. Now through June 30, 2025, CSP partners will receive a 15 percent discount off the net partner price for new-to-Microsoft 365 E3 customers. Microsoft 365 E3 provides essential foundations to enable AI, including Microsoft 365 apps and security capabilities that simplify IT management and support customers on their Zero Trust journey. For customers seeking next-level threat protection and data security, Microsoft 365 E5 provides additional capabilities such as XDR to defend across the infrastructure and ensure data security throughout the data lifecycle.The product has been taken off the shelves??
What's the reason that our product is deleted from the Microsoft Store? From your report, we know that there are some problems with our keywords. However, you don't give us enough time to solve it. Please tell us what we should do and what information you need. We can't edit anything now, If it is convenient, please send us the SOP or reply us as soon as possible
