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Unable to create support tickets Partner Launch Benefits purchase failing but billing profile valid
Hello, I am currently blocked in Partner Center and unable to proceed due to multiple issues: Support tickets cannot be created Whenever I try to create a support request, I receive an error asking me to retry in 10 minutes. This issue persists across multiple attempts and effectively blocks any access to official support. Partner Launch Benefits purchase fails at checkout When attempting to purchase Partner Launch Benefits, I receive the following error: "Kindly change the payment type to wire transfer and retry. In case the problem persists, please wait for 24 hours before trying again." Reference number: 715 123160 (Transaction ID available if needed) Billing profile status Billing profile is active (green) Account is eligible to purchase No visible validation issues Environment details: Location: Belgium Partner Center language: en-US Issue reproduced across browsers and sessions Impact: I am completely blocked: Cannot contact support Cannot complete required purchase Cannot progress in the Partner program Request: Could a Microsoft representative: Investigate the billing/payment issue Enable support ticket creation for this account Advise on how to unblock the purchase flow I can provide full reference and transaction details privately if required. Thank you in advance.Where is the MEMBERSHIP tab in Partner Center
The MEMBERSHIP tab is missing in Partner Center. It's missing in my org's Partner Center and several other partners' Partner Center when I spoke to them today and it looks like the issue is impacting all partners because the partners I spoke to are in both the U.S. and U.K.. Any idea when it will be visible again? I was able to find a workaround and included it below so thought I would share. But partners need this tab. Please advise. Thanks, Liz if you need to access the MEMBERSHIP TAB, I was able to figure out a workaround until Microsoft fixes that bug. To get to the MEMBERSHIP menu items, click on the “My Access” Tab. Click on the “My Learning Profile” from the left menu. You should now have the MEMBERSHIP menu available. This is a work around until Microsoft fixes that bug. 😊Where is the MEMBERSHIP tab in Partner Center
I was on a call with a partner and noticed they didn't have the MEMBERSHIP tab in their partner center. After looking around and not seeing why, I checked my org PC and didn't see it in ours either. Fast forward 2 additional partner calls and no MEMBERSHIP tab on theirs either. Can someone at Microsoft advise why it's not visible? I was able to troubleshoot and find a workaround, but other partners may be having issues as well. This is happening with my partners in the U.S. and U.K. as well. If anyone wants a workaround to get to the MEMBERSHIP menu items, below is what I've been sharing with partners. The MEMBERSHIP TAB in the Microsoft Partner Center has gone missing. However, if you need to access the MEMBERSHIP TAB, I was able to figure out a workaround until Microsoft fixes that bug. To get to the MEMBERSHIP menu items, click on the “My Access” Tab. Click on the “My Learning Profile” from the left menu. You should now have the MEMBERSHIP menu available. This is a work around until Microsoft fixes that bug. Screenshots below😊
Hardware workspace "account deactivated" - cannot submit driver for attestation signing
Hello, I am reaching out regarding an issue with our Partner Center Hardware workspace that is preventing us from submitting drivers for attestation signing. Issue: When navigating to the Hardware workspace in Microsoft Partner Center, we receive the following error message: "Our records indicate that you have already enrolled into this program but your program registration is deactivated." We are completely unable to access the Hardware dashboard or submit any driver CAB files for attestation signing. What we have already completed: EV code signing certificate is active (DigiCert Trusted G4 Code Signing RSA4096 SHA384 2022 CA1, expires 2027-02-18) Hardware program appears as enrolled in Partner Center Programs page Attempted to create a support case via Services Hub - blocked due to no eligible support plan Posted on Microsoft Learn Q&A: https://learn.microsoft.com/en-us/answers/questions/5787516/ Questions: Why has our Hardware workspace been deactivated? How can we reactivate it to proceed with driver attestation signing? Is there a specific support channel for Hardware Dev Center account issues without requiring a paid support plan? Any guidance or assistance would be greatly appreciated. Thank you.
Net Customer Adds - encouraging the wrong culture?
We're a Microsoft Partner that focuses on delivering excellent service to our SMB clients. This involves making sure they're as secure and compliant as they can be, and that they understand how to use the vast array of modern workplace tools to maximum advantage. Our primary Solutions Partner Designation is therefore Modern Work (SMB). Our staff are keen on learning so we have maximum points for intermediate and advanced certifications. We are continuously helping our clients to exploit the modern work tools so deployment scores are excellent. We also help our clients ensure those tools are adopted into the everyday flow of work so usage growth is huge. BUT, given our focus is implementing more Microsoft workloads into existing customers, rather than adding more customers, our Net Customer Adds score is 0, putting our designation at risk (as you have to score points in every area to renew). I do feel we're effectively being penalised by Microsoft for concentrating on helping clients get the most out of their offerings, rather than just selling licenses. And after raising this with them, it sounds like there's nothing we can do other than simply keep our fingers crossed that a month of high net customer adds drops off the rolling 12 month window before our renewal date for us to maintain our designation. The skilling, deployment, and usage requirements all make sense as they're about providing a good service and ensuring adoption by the end customer, but net customer adds clearly puts selling over service which isn't our culture or business model (or that of many smaller partners). In chatting to other partners, many are choosing not to renew their SPD's for similar reasons so I'm hoping the relevant decision makers will listen to this feedback and review the scoring. What do you think?The actual reason for 715-123160
Hello there, I understand that "Microsoft runs on trust" but even after opening a ticket I've not been told what's the trust issue. The only answer I have is: Microsoft runs on trust. We engage in a rigorous set of evaluation and certification processes; as a result your request was blocked I'm a Microsoft Partner since few years, it's not a new enrollment, why can't I know what changed and caused this issue? Honestly, I'm the one who's losing faith in Microsoft. Is there a valid reason? Ok, I accept it but I need to know what's the reason otherwise is just a system error.
