ASfP policy for non-decrementing tickets

Hello Community!

We recently found our ASfP support access disabled. According to the ASfP PSAM team, it's because we have exceeded the case creation allotment.

It also appears that there is a discrepancy between the number of non-decremented tickets the PSAM team sees, vs the number of tickets the system says we have associated with the contract adding some additional challenges.

We requested a report of the tickets that are counting against the agreement from the PSAM team several months ago, shortly after the ASfP agreement renewed, and are still in the process of locating someone from the PSAM team that can help us with this information. Last year we also identified an issue with the case report provided by our PSAM where the "company name" was things like "AppRiver" which is another partner, not the name of one of our clients, and we ended up generating a report ourselves.

My question is this,
Is there a way for us to identify the non-technical (Ibiza cases) that are counting against our allotment via APIs or another channel that doesn't involve going through the ASfP PSAM team?

Thanks!
-jon