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henryoh1200's avatar
henryoh1200
Copper Contributor
Sep 11, 2026

Partner Entra lockout for more than 2 months

Sole Global Administrator Locked Out (60+ Days) Following MAICPP Partner Launch Benefits Activation — Case #2607300040011056

 

Hello Microsoft Partner Community and Microsoft Community Managers, I been a partner for several decades, previously a higher capacity MAICPP

 

I am posting from my active Developer account because my primary organization tenant has been completely locked out for over two months..

 

MAICPP Partner Launch Benefits Activation

 

The activation of Entra subscription failed and a delay in partner tech support  resulting in an administrative lockout across our tenant spnode.io

 

The Issue & Support Bottleneck

 

Attempts to authenticate or initiate self-service password recovery result in an explicit account lockout message

 

The ticket has stalled across various support queues for over two months

 

Initially routed to Microsoft Defender for Cloud Apps, where engineers confirmed it was outside their scope

Re-routed toward the Azure / M365 Data Protection queue

A communication delay occurred when I temporarily lost phone access and was in the hospital. I require intervention from a Community Manager or Partner Operations Escalation Lead to help route this stalled case directly to an active Duty Manager in the Partner Support  for immediate identity verification

Direct Callback Phone:   628-309-6705 

 

Thank you for your assistance in restoring access to our partner tenant.

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