Partner lockout of Microsoft 365 tenant – looking for advice on next steps
Hello all, I’d appreciate some guidance from the community on a serious situation we are facing. On 12 September 2025, our Microsoft partner unilaterally locked us out of our Microsoft 365 tenant. They retained exclusive Global Administrator / Partner Delegated Admin rights, which means: All staff and directors are unable to access email, Teams, SharePoint/OneDrive, or even log into their Azure AD-authenticated workstations. Our corporate and staff personal data is now inaccessible to us as the controller. Access restoration has been explicitly conditioned on payment of a disputed invoice (not related to Microsoft licence pass-through). This raises several concerns: Operational: we are effectively paralysed. Security/IP: the partner still has exclusive access to proprietary source code and other confidential business data. Compliance: we cannot meet our GDPR/UK DPA obligations on availability of personal data while locked out. We contacted Microsoft Business Conduct on Friday evening with full details of the incident, but so far no human response has been received to those emails. Questions for the community From a Microsoft tenancy perspective – what’s the fastest/most effective way to remove a partner’s delegated admin access if they refuse to release it voluntarily? Has anyone experienced or seen a similar scenario where access was conditioned on disputed payments? Are there formal Microsoft Partner Code of Conduct provisions that directly address this type of misuse of delegated admin rights? Any practical lessons on balancing the technical fix (regaining control of the tenant) with the legal approach (injunction, regulatory notifications)? My focus is on regaining secure access, protecting data/IP, and ensuring compliance. Any experience, insight, or links to Microsoft policy/resources would be greatly appreciated.
Can't add payment method to pay for Microsoft Store enrollment
I am trying to get enrolled to distributing my Windows app through the Microsoft Store. So I head over to partner.microsoft.com/dashboard and I press the "Enroll in programs" button: And then the: "Windows, Get started" button: Then I login with my personal account, which is required for this program. Then I choose "Windows and Xbox": Then I'm directed to either enter promo code (which I don't have) or to add a debet or credit card, (which I choose). I press "Add a new payment method" and enter in my card details, along with extra info it's asking for, and then when I hit "Save", I get this error below (But see further below, for the actual error from F12/Developer tools, which seems indicate a different issue) : Developer tools / F12 has this failing record in there: Request URL : https://paymentinstruments.mp.microsoft.com/v6.0/users/me/paymentInstrumentsEx?country=dk&language=en-US&partner=payin&billableAccountId=kZYybAIAAAAAAAAA&completePrerequisites=True Request Method : POST Status Code : 400 Bad Request Remote Address : 13.107.246.44:443 Referrer Policy : strict-origin-when-cross-origin Now, just to make sure, I have went through these additional steps: Tried with another browser (Edge, fully updated) - same error. Tried from another PC (actually 4 different PCs) - same error. Tried with a Macbook - same error. Tried from my remote PC in a another country - same error. Raised an issue with Microsoft support (this was 5 days ago now) - no response from support, except form "we received your support ticket" email. Tried from another personal Microsoft account - same error. Tried with a colleague, using their personal account and their PC - same error. Tried 3-4 different payment cards - same error. Anyone have any clue on this error? Is the Microsoft Store not a valid route forward anymore, for enrolling new software developers/vendors? Or is this Tenant-based perhaps? I could of course just buy a more expensive code signing certificate and then try to distribute the software through my own website, but that's not the ideal way forward. I really would like to get this working on the Microsoft Store if at all possible. Really hope this issue is resolvable...
Gap in Partner Metrics for Sustainability Manager Workloads
We are actively working toward achieving the Solutions Partner Designation for Business Applications, and our organization has strong engagement in workloads such as Sustainability Manager and other non-workload specific Dynamics workloads. While we’ve observed that non-workload specific are considered under the Business Applications performance metric, it’s disappointing to see that Sustainability Manager is currently not counted. This has significantly impacted our progress, despite our continued efforts and customer success in this area. Additionally, for the Customer Success metric, neither non-workload specific nor Sustainability Manager are recognized as eligible workloads. As a result, we are unable to earn points under the Solution Partner Designation, even though these workloads are part of the Dynamics 365 license family. We respectfully request that Microsoft consider including these workloads —especially Sustainability Manager— as eligible for both performance and customer success metrics. This would more accurately reflect the value partners are delivering through the broader Dynamics ecosystem.How Are You Getting Sales/Leads?
Good day all, I am a Disabled Military Veteran and can't drive because of that. I am really trying to push getting clients and I am assuming I need to be going door to door (business to business) in person, but if I go that route I need to do this very effectively to avoid high costs of ubers (public transportation not really an option where I am). How are you all going about getting new clients and what types of businesses would you suggest going after for getting your first few clients? Are all even doing in person sales, and what would you say your process is like. Would also like to know how are you targeting your ideal client so that I can see if I can apply to mine. I am offering the Microsoft products as well as maintenance services for those. My ideal target would be small businesses and maybe nonprofits (but would be willing to see if I should switch to a different target market to start if something else would give me a higher return at least starting out until I can afford to switch back to small businesses perhaps). For anyone that can provide insights on here or through DM, thank you very much in advance.MCA Acceptance Partner Attestation Blocking
Hello. The blocking of Partner Attestations dated beore April 2023 is supposed to go into effect October 2025. We had a customer accept the MCA directly in their Admin Center, but then they could not access their licenses until the date for the Partner Attestation was updated. Is this a known issue? Has anyone else experienced this? We use the UI, not the attestation tool.
Blocked from Migrating Entra App from Personal to Org Tenant (Production Use, Partner Account)
We’re a Microsoft partner with a verified organizational tenant and a live Outlook connector currently in production with a sizable user base. Unfortunately, due to historical setup, the Entra authentication app supporting this connector was registered under a personal Microsoft account. Microsoft support informed us that application migration between accounts is no longer supported, and directed us to the community for visibility and possible product escalation. What We’re Asking For: A manual reassignment or supported workaround for this authentication app to be transferred to our organizational tenant Or at minimum, guidance on how to support existing users during a parallel rebuild, with minimal disruption We understand this may be an edge case, but for partners with live customer-facing apps originally built under personal accounts, we believe there’s value in revisiting the policy — or offering a migration pathway. If there’s a path to escalate this to the relevant Entra or Commercial Marketplace team, we would sincerely appreciate that support. Thanks in advance.Partner payment error
The Partner Payment Center payment page does not properly process cards. The error I am receiving does not seem to be a valid error for credit cards: Payment failed due to insufficient balance. Please check with your bank or try again with a different card. My Card is in good standing. In the MS store I have no problem, just in the Partner payment page. I've cleared the browser cache and still get the same error.
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