Microsoft CSP - Indirect Reseller Status is Suspended and Can't Get Fixed
I am in a very bad spot with our indirect reseller Microsoft account and am hoping that maybe someone out there might be able to help me. In mid May, I placed an order with Pax8 for a new customer and the order was rejected by Microsoft with the error, "Associated partner LegalBusinessProfile NotFound." It turns out that when we moved offices and I updated our business's address at partner.microsoft.com, Microsoft de-authorized our partner status, which I didn't catch, and then put our Cloud Service Provider (CSP) indirect reseller program into "Suspended" status after some time. In the partner center, I was able to get our legal business profile fixed easy enough - I just had to open a ticket and send them some legal documentation. Everything under the "Partner" tab in the Partner Portal is now green checkboxes and "Authorized". Pax8 tried the provisioning again, and got the same error. It turns out that our "Indirect Reseller status" is now "Suspended" and this wasn't changed when the "Partner" status was fixed. Microsoft has a webpage that describes why this can happen and what to do to get it fixed at https://learn.microsoft.com/en-us/partner-center/account-settings/suspended-partner-center-account . It says, "Microsoft suspends Partner Center accounts for Microsoft AI Cloud Partner Program when: Significant account abuse is detected Your vetting status is Rejected for more than 30 days" We haven't had any account abuse (mercifully, our existing tenants are still operational and being billed for through Pax8), so our vetting status was almost certainly to blame. That same document says, "If you are sure that your account is compliant and should be moved back to Active state, contact Support for help with reactivating your account," so I opened a ticket with Microsoft. Actually, 3 tickets so far, because every single one has the same copy-and-paste reply: Thank you for contacting Microsoft Partner support aboutthe suspension of the CSP account. In the Microsoft AI Cloud Partner Program Agreement, both Microsoft and our partners reserve the right to walk away from the partner relationship by providing 30 days' notice to the other. Thenotice of suspension and termination proceeding was provided April 2024. Neither party is required to offer an explanation for the decision to terminate the partner agreement. As Microsoft is exercising its rights under this section 4.b of the Microsoft AI Cloud Program Agreement, we are unable to share an explanation or further details. Thanks, I can't get anywhere with Microsoft support. We just landed a big customer and need to set up their tenant. I am afraid that if this goes on much longer or if somehow we are unable to add any more customers to our Pax8 account, that we'll lose this customer, which is large enough to really hurt the business. Does anyone here have any ideas on how to get through to someone at Microsoft that could help with this situation? Does anyone else have any other ideas on what else we could try? Some additional notes: When clicking "Agreements" in the partner portal, we get an error message, "Service unavailable. Something went wrong. Please try reloading the page, if this problem persists please contactMicrosoft support." Everything in Legal Info/Partner looks good. Our "Microsoft AI Cloud Partner Program status" is "Active". Everything in Legal Info/Reseller looks good except that "Indirect Reseller status" shows "Suspended". Under Identifiers/Microsoft AI Cloud Partner Program, I have 1 PartnerGlobal ID and 2 PartnerLocation IDs, corresponding to our old and new addresses. Do I need to delete the old PartnerLocation ID? I haven't done so because it looks like this step is irreversible but I am getting desperate enough to try it. Our "Company profile" is not filled out, but the "Update" button stays grayed out after I fill in the information and it appears that I am unable to update this. I thought that maybe I just needed to sign the "Microsoft AI Cloud Partner Program Agreement" again, but I can't find anywhere on the partner portal where I would do so. I went through my emails exhaustively and we did not receive a, "notice of suspension and termination proceeding" in April 2024, or any other time for that matter. I can't find a copy of the Microsoft AI Cloud Program Agreement to even see what section 4.b says. I've dealt with government bureaucracies a lot in my career, but I've never experienced a Kafkaesque situation 10% as bad as this one. This is probably the most stressful thing I've dealt with in this business in the last decade. This could destroy our business if I can't get this sorted out. Sorry for the wall of text, but I tried to include as much detail as possible and it got long. If you got to this point in my post, thank you for helping or trying to help me. The latest ticket ID we have from Microsoft is 2406050040012239
Tackling CSP Complexity: Tools and Approaches That Work
The CSP program offers a lot of opportunities, but let’s face it—managing operations like billing, licensing, and provisioning is becoming more complex with every new update. Many of us are spending hours navigating: GDAP requirements and licensing changes Billing reconciliation and automation Microsoft promos and pricing strategies At Work 365, we’ve been working closely with Microsoft Partners to address these kinds of challenges. We’ll be hosting a session on December 12th at 11:00 AM ET to share how Work 365, our CSP management solution, has been helping partners simplify operations, save time, and improve customer experiences. Here’s what we’ll cover: Streamlining customer onboarding and licensing processes Managing GDAP relationships more effectively Automating billing and provisioning to reduce errors Leveraging Microsoft promo opportunities We know Work 365 isn’t the only way to tackle these challenges, so we’d also love to hear your perspective: What’s been your biggest operational roadblock in the CSP program, and how have you approached it? Event Details and Registration If you think this discussion might be helpful for a colleague or peer, feel free to share the invite. Looking forward to learning from everyone!
Level Up CSP Renew and Upsell Sales and Technical Bootcamps
Join us for a special edition bootcamp series as we walk through how to plan and successfully renew and upsell customers during the January–March moment where a majority of Cloud Solution Provider (CSP) seat renewals will take place. Learn how to sell, manage, and deploy premium SKUs by leading with security and device management and highlighting new features to help drive customer conversations. You’ll also find out how to attach and configure Microsoft 365 Copilot and agents and how to leverage key programs and promos from Microsoft to succeed. Level Up CSP: 1-day sales bootcamp Americas/EMEA region: December 10 | 8:00 AM – 12:00 PM, Pacific Time APAC region: December 10 | 5:00 PM – 9:00 PM, Pacific Time Level Up CSP: 2 Day Technical Bootcamp Day 1 Americas/EMEA region: December 11 | 8:00 AM – 12:00 PM, Pacific Time Day 1 APAC region: December 11 | 5:00 PM – 9:00 PM, Pacific Time Day 2 Americas/EMEA region: December 12 | 8:00 AM – 12:00 PM, Pacific Time Day 2 APAC region: December 12 | 5:00 PM – 9:00 PM, Pacific Time Register today at: https://aka.ms/LevelUpCSPBootcampIssues with Indirect Reseller account and Global Account
Hi Everyone, We are both Microsoft customers and indirect resellers. Since both roles cannot be managed within the same tenant, we created a new account as suggested by Microsoft Support. However, the new tenant and the old one are operating under the same MPN. On the new account, we have been confirmed for the indirect reseller program. Unfortunately, the link between the indirect reseller account and the global account has not been established. When we add customers to the indirect reseller account, we cannot see them on the global account, even after six weeks. Given that programs like Partner Programs use metrics such as “Net Customer Adds,” we are concerned that the measurement will not work correctly without the link between the indirect reseller account and the main account. When we attempted to connect the tenants using the associated tenant feature, an error occurred. We have created several support tickets, but the support teams are passing the issue back and forth, and no one seems to take responsibility. We have requested an escalation of the ticket to resolve the issue, but there appears to be no escalation process in place. How can we get this issue resolved? The support provided so far has not been helpful. Are there any other channels to obtain assistance from experienced Microsoft staff? Best regards, Mazlum
Issues with Cloud Partner Account
Hello all, I am having an issue enrolling as a cloud partner. When I attempt to enroll I get the below error. "The legal entity already exists for the given cid(s) 1277fe1e-4215-4d02-889c-23682f285884. Please contact support. (ReferenceId: d9203b26-8131-4690-c48e-08dcffbf2b44)" I believe this is saying that my business is essentially already a partner, however when I go the partner portal to put submit a ticket I am unable to because it says I need a workspace. I attempt to enroll in a program and the entire cycle starts over again. I have been to the partner support page as well, and all it does is redirect me to the partner portal where I am unable to submit a ticket. When I go to memberships, I receive the below error. There was an error while loading your data. Please try again later or contact support, if the issue persists. Correlationid: 78babd44-9e30-4770-bf6d-c177ab59620f Timestamp: 18 Nov 2024 23:28:38 GMT I click on "contact support" and, you guessed it, I am not able to submit a support ticket. Has anyone else experienced this? I would like to enroll my business as a CSP. Could someone help with this please?NEW Level Up CSP | M365 & Copilot Sales and Technical Bootcamps!
We are excited to invite you to the upcoming http://aka.ms/LevelUpCSPBootcamp. These special edition bootcamps will help drive CSP success during the January – March renew and upsell moment. We will discuss Premium SKUs, M365 Copilot and Copilot agents, as well as key partner tools, programs, and promos to leverage. Learn more below to register. Level Up CSP Sales Bootcamp Renewal and Upsell 1-day sales Bootcamp Americas/EMEA region: December 10 | 8:00 AM – 12:00 PM, Pacific Time APAC region: December 10 | 5:00 PM – 9:00 PM, Pacific Time Who should attend:Sellers and sales managers Level Up CSP Technical Renewal and Upsell Bootcamp 2-days technical Bootcamp Day 1: Americas/EMEA region: December 11 | 8:00 AM – 12:00 PM, Pacific Time Day 1: APAC region: December 11 | 5:00 PM – 9:00 PM, Pacific Time Day 2: Americas/EMEA region: December 12 | 8:00 AM – 12:00 PM, Pacific Time Day 2: APAC region: December 12 | 5:00 PM – 9:00 PM, Pacific Time Who should attend:Pre and post sales, IT admins and technical staff Register athttp://aka.ms/LevelUpCSPBootcamp We will be offering voiceover and subtitles for ten languages to support our global CSP partners.
Enrollment for additional business location fails - support website
Hi there, we are trying to enroll our US business location for CSP indirect reseller (for our DE location we are successfully registered and enrolled). I created an Entra tenant and used the enrollment form, but I fail when completing the form to kick everything off. I receive the below error message: We have one central website, but it won't accept the entry. What can i provide to make this work? I can not even open a support request, because I end up in a closed form when i follow the red link : Any recommendations and ideas are really welcome. Thanks AnnLegal Parameters for Indirect Reseller case in CSP Program
Dear community, We are an Indirect Provider in CSP, located in EU (CEMA Region). We would like your precious help to resolve a legal question that bothers us. The case: one of our resellers has numerous subsidiaries with all of them having different legal entities. The question: does our reseller, as being an indirect reseller in CSP will be able to buy license from us (as his Indirect Provider) and then resell these licenses to the subsidiaries, which in CSP languague will be their end customers (i.e., due to the fact that each one of them has their own legal entity). Could you please help us understand if there is any confict following the case details? Any link to the appropriate documentation will help us. The one we were reviewing can be found here. Thank you in advance for your significant support and help! Warm regards, Nick ccJillArmourMicrosoftJillArmour
