Explore Dynamics 365 Business Central Digital Event
Learn how adding Dynamics 365 Business Central to your offerings catalogue can increase your revenue and reduce customer churn — with low risk and a small lift to your existing resources. Hear from a Modern Work Partner who will join us and share how they got started and successfully built a Business Central business! Register for this upcoming Level Up CSP digital event to and hear about Business Centrals business management solution for small and mid-sized organizations. Voted the number one ERP solution for SMBs by Forbes in 2024, Business Central seamlessly integrates with Microsoft’s productivity and collaboration tools—making it a natural fit for your Modern Work customers. Business Central is also blazing the trails when it comes to AI innovation, bringing copilot capabilities and agents to life, to help your customers become more productive. Date/Time: March 13, 2025 Americas/EMEA 8:00am PST and APAC 5:00pm PST In this session we'll: Guide you on how to lead impactful customer conversations and close Business Central opportunities without significant investment. Walk you through your earnings potential, including lucrative margins and available incentives for partners. Register todayLevel Up CSP | Accelerate with Microsoft 365 Copilot and agents Sales & Technical bootcamps
Join us for a 3-day Level Up CSP Sales & Technical bootcamp and stay up to date on how to accelerate AI! Get the latest sales tools with our day 1 session, presented by our Modern work experts that will help you sell and go to market with Microsoft 365 Copilot, Copilot Chat and agents. During the technical day 2 & 3 training, CSP partners will gain the skills needed for a successful and secure M365 Copilot implementation, leverage Copilot Chat, and create your first agent. This comprehensive session includes NEW hands-on labs, demos, and resources to enhance learning and execution. Level Up CSP: Microsoft 365 Copilot and Agents Sales Bootcamp 1-day sales bootcamp | Register Americas/EMEA region: February 25 | 8:00 AM – 12:00 PM, Pacific Time APAC region: February 25 | 5:00 PM – 9:00 PM, Pacific Time Who should attend: Sellers and sales managers Level Up CSP: Microsoft 365 Copilot and Agents Technical Bootcamp 2-day technical bootcamp | Register Day 1 Americas/EMEA region: February 26 | 8:00 AM – 12:00 PM Pacific Time Day 2 Americas/EMEA region: February 27 | 8:00 AM – 12:00 PM Pacific Time Day 1 APAC region: March 5 | 5:00 PM – 9:00 PM Pacific Time Day 2 APAC region: March 6 | 5:00 PM – 9:00 PM Pacific Time Who should attend: Pre and post sales, IT admins and technical staff About Level Up CSP Training: Level Up CSP Bootcamps are built to help CSP partners grow sales and technical capabilities and accelerate new customer acquisition, upsell and cross sell. Join us for the upcoming Microsoft 365 and Copilot bootcamps to get ready to acquire, upsell and expand with M365 Premium SKUs, Copilot and Copilot Studio.Grow your Business with Microsoft 365 Lighthouse webinar series
Join us for the three-part webinar series on Microsoft 365 Lighthouse, your solution for managing and securing your Microsoft 365 customers. Register for the remaining 2 sessions and learn how to grow your business, unlock efficiency, streamline your workflow, and scale your organization with this powerful tool. The 1st session is available on-demand below. Session 2 | Unlock efficiency and scale with Microsoft 365 Lighthouse Date: May 22, 2024 | 8:00 AM & 5:00 PM PT In the second session in our Lighthouse webinar series, "Unlock efficiency and scale with Microsoft 365 Lighthouse” we will dive into baselines — essential configurations and settings — to help you optimize efficiency and scale your organization using Microsoft 365 Lighthouse. Session 3 | Streamline your workflow: simplify everyday tasks with Microsoft 365 Lighthouse Date: June 26, 2024 | 8:00 AM & 5:00 PM PT In this session, we’ll explore practical tips and techniques to make your daily tasks easier using the powerful capabilities of Microsoft 365 Lighthouse. Learn how to monitor risks, reset passwords, implement Multi-Factor Authentication (MFA), stay on top of upcoming renewals, and identify growth opportunities. Who should attend: Technical Register today! Session 1 | Transform your business and work with Microsoft 365 Lighthouse Now available on-demand Date: Recorded on April 25, 2024. Review recording by accessing at: https://aka.ms/LevelUpM365Lighthouse In the first session, we delved into the comprehensive capabilities of Microsoft 365 Lighthouse. Discover how this powerful tool can drive efficiency, enhance collaboration, and propel your business forward. Who should replay: Sales & Technical roles
Microsoft CSP - Indirect Reseller Status is Suspended and Can't Get Fixed
I am in a very bad spot with our indirect reseller Microsoft account and am hoping that maybe someone out there might be able to help me. In mid May, I placed an order with Pax8 for a new customer and the order was rejected by Microsoft with the error, "Associated partner LegalBusinessProfile NotFound." It turns out that when we moved offices and I updated our business's address at partner.microsoft.com, Microsoft de-authorized our partner status, which I didn't catch, and then put our Cloud Service Provider (CSP) indirect reseller program into "Suspended" status after some time. In the partner center, I was able to get our legal business profile fixed easy enough - I just had to open a ticket and send them some legal documentation. Everything under the "Partner" tab in the Partner Portal is now green checkboxes and "Authorized". Pax8 tried the provisioning again, and got the same error. It turns out that our "Indirect Reseller status" is now "Suspended" and this wasn't changed when the "Partner" status was fixed. Microsoft has a webpage that describes why this can happen and what to do to get it fixed at https://learn.microsoft.com/en-us/partner-center/account-settings/suspended-partner-center-account . It says, "Microsoft suspends Partner Center accounts for Microsoft AI Cloud Partner Program when: Significant account abuse is detected Your vetting status is Rejected for more than 30 days" We haven't had any account abuse (mercifully, our existing tenants are still operational and being billed for through Pax8), so our vetting status was almost certainly to blame. That same document says, "If you are sure that your account is compliant and should be moved back to Active state, contact Support for help with reactivating your account," so I opened a ticket with Microsoft. Actually, 3 tickets so far, because every single one has the same copy-and-paste reply: Thank you for contacting Microsoft Partner support about the suspension of the CSP account. In the Microsoft AI Cloud Partner Program Agreement, both Microsoft and our partners reserve the right to walk away from the partner relationship by providing 30 days' notice to the other. The notice of suspension and termination proceeding was provided April 2024. Neither party is required to offer an explanation for the decision to terminate the partner agreement. As Microsoft is exercising its rights under this section 4.b of the Microsoft AI Cloud Program Agreement, we are unable to share an explanation or further details. Thanks, I can't get anywhere with Microsoft support. We just landed a big customer and need to set up their tenant. I am afraid that if this goes on much longer or if somehow we are unable to add any more customers to our Pax8 account, that we'll lose this customer, which is large enough to really hurt the business. Does anyone here have any ideas on how to get through to someone at Microsoft that could help with this situation? Does anyone else have any other ideas on what else we could try? Some additional notes: When clicking "Agreements" in the partner portal, we get an error message, "Service unavailable. Something went wrong. Please try reloading the page, if this problem persists please contact Microsoft support." Everything in Legal Info/Partner looks good. Our "Microsoft AI Cloud Partner Program status" is "Active". Everything in Legal Info/Reseller looks good except that "Indirect Reseller status" shows "Suspended". Under Identifiers/Microsoft AI Cloud Partner Program, I have 1 PartnerGlobal ID and 2 PartnerLocation IDs, corresponding to our old and new addresses. Do I need to delete the old PartnerLocation ID? I haven't done so because it looks like this step is irreversible but I am getting desperate enough to try it. Our "Company profile" is not filled out, but the "Update" button stays grayed out after I fill in the information and it appears that I am unable to update this. I thought that maybe I just needed to sign the "Microsoft AI Cloud Partner Program Agreement" again, but I can't find anywhere on the partner portal where I would do so. I went through my emails exhaustively and we did not receive a, "notice of suspension and termination proceeding" in April 2024, or any other time for that matter. I can't find a copy of the Microsoft AI Cloud Program Agreement to even see what section 4.b says. I've dealt with government bureaucracies a lot in my career, but I've never experienced a Kafkaesque situation 10% as bad as this one. This is probably the most stressful thing I've dealt with in this business in the last decade. This could destroy our business if I can't get this sorted out. Sorry for the wall of text, but I tried to include as much detail as possible and it got long. If you got to this point in my post, thank you for helping or trying to help me. The latest ticket ID we have from Microsoft is 2406050040012239
On-Demand Level Up CSP Renew and Upsell Sales and Technical Bootcamps
Now available on demand - a special edition bootcamp series is available to replay on how to plan and successfully renew and upsell customers during the January–March moment where a majority of Cloud Solution Provider (CSP) seat renewals will take place. Learn how to sell, manage, and deploy premium SKUs by leading with security and device management and highlighting new features to help drive customer conversations. You’ll also find out how to attach and configure Microsoft 365 Copilot and agents and how to leverage key programs and promos from Microsoft to succeed. Level Up CSP: 1-day sales bootcamp Recorded December 10, 2024 Level Up CSP: 2 Day Technical Bootcamp Recorded December 11 & 12 Register to replay today at: https://aka.ms/LevelUpCSPBootcampTackling CSP Complexity: Tools and Approaches That Work
The CSP program offers a lot of opportunities, but let’s face it—managing operations like billing, licensing, and provisioning is becoming more complex with every new update. Many of us are spending hours navigating: GDAP requirements and licensing changes Billing reconciliation and automation Microsoft promos and pricing strategies At Work 365, we’ve been working closely with Microsoft Partners to address these kinds of challenges. We’ll be hosting a session on December 12th at 11:00 AM ET to share how Work 365, our CSP management solution, has been helping partners simplify operations, save time, and improve customer experiences. Here’s what we’ll cover: Streamlining customer onboarding and licensing processes Managing GDAP relationships more effectively Automating billing and provisioning to reduce errors Leveraging Microsoft promo opportunities We know Work 365 isn’t the only way to tackle these challenges, so we’d also love to hear your perspective: What’s been your biggest operational roadblock in the CSP program, and how have you approached it? Event Details and Registration If you think this discussion might be helpful for a colleague or peer, feel free to share the invite. Looking forward to learning from everyone!Issues with Indirect Reseller account and Global Account
Hi Everyone, We are both Microsoft customers and indirect resellers. Since both roles cannot be managed within the same tenant, we created a new account as suggested by Microsoft Support. However, the new tenant and the old one are operating under the same MPN. On the new account, we have been confirmed for the indirect reseller program. Unfortunately, the link between the indirect reseller account and the global account has not been established. When we add customers to the indirect reseller account, we cannot see them on the global account, even after six weeks. Given that programs like Partner Programs use metrics such as “Net Customer Adds,” we are concerned that the measurement will not work correctly without the link between the indirect reseller account and the main account. When we attempted to connect the tenants using the associated tenant feature, an error occurred. We have created several support tickets, but the support teams are passing the issue back and forth, and no one seems to take responsibility. We have requested an escalation of the ticket to resolve the issue, but there appears to be no escalation process in place. How can we get this issue resolved? The support provided so far has not been helpful. Are there any other channels to obtain assistance from experienced Microsoft staff? Best regards, Mazlum
