Account Suspended Despite Compliance – Seeking Clarification and Reinstatement

Hello Microsoft Community,

My company’s Partner Center account currently shows a Suspended status for both the Indirect Reseller and Microsoft Cloud Solution Provider programs, even though we believe we’ve met all requirements.

What we’ve done:

• Completed all security requirements (MFA enabled, security contact designated)
• Verified business and legal information is up to date
• Ensured there are no outstanding payments or compliance issues

We received a notice about CSP indirect reseller eligibility (USD 1,000 revenue requirement), but our partner confirms our license spend exceeds this threshold.

Our questions:

1. Why is the account still suspended if we’ve addressed the stated requirements?
2. Is there a hidden or unaddressed compliance issue?
3. What specific steps must we follow to have the suspension lifted?
4. Can Microsoft reinstate the account once we provide evidence of compliance?

We’re unable to perform critical operations like assigning licenses or accessing partner benefits while suspended.

Has anyone experienced a similar situation? Any guidance from Microsoft moderators or the community would be greatly appreciated.