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Issues with Indirect Reseller account and Global Account
Hi Everyone, We are both Microsoft customers and indirect resellers. Since both roles cannot be managed within the same tenant, we created a new account as suggested by Microsoft Support. However, the new tenant and the old one are operating under the same MPN. On the new account, we have been confirmed for the indirect reseller program. Unfortunately, the link between the indirect reseller account and the global account has not been established. When we add customers to the indirect reseller account, we cannot see them on the global account, even after six weeks. Given that programs like Partner Programs use metrics such as “Net Customer Adds,” we are concerned that the measurement will not work correctly without the link between the indirect reseller account and the main account. When we attempted to connect the tenants using the associated tenant feature, an error occurred. We have created several support tickets, but the support teams are passing the issue back and forth, and no one seems to take responsibility. We have requested an escalation of the ticket to resolve the issue, but there appears to be no escalation process in place. How can we get this issue resolved? The support provided so far has not been helpful. Are there any other channels to obtain assistance from experienced Microsoft staff? Best regards, Mazlum
Issues with Cloud Partner Account
Hello all, I am having an issue enrolling as a cloud partner. When I attempt to enroll I get the below error. "The legal entity already exists for the given cid(s) 1277fe1e-4215-4d02-889c-23682f285884. Please contact support. (ReferenceId: d9203b26-8131-4690-c48e-08dcffbf2b44)" I believe this is saying that my business is essentially already a partner, however when I go the partner portal to put submit a ticket I am unable to because it says I need a workspace. I attempt to enroll in a program and the entire cycle starts over again. I have been to the partner support page as well, and all it does is redirect me to the partner portal where I am unable to submit a ticket. When I go to memberships, I receive the below error. There was an error while loading your data. Please try again later or contact support, if the issue persists. Correlationid: 78babd44-9e30-4770-bf6d-c177ab59620f Timestamp: 18 Nov 2024 23:28:38 GMT I click on "contact support" and, you guessed it, I am not able to submit a support ticket. Has anyone else experienced this? I would like to enroll my business as a CSP. Could someone help with this please?
Level Up CSP Renew and Upsell Sales and Technical Bootcamps
Join us for a special edition bootcamp series as we walk through how to plan and successfully renew and upsell customers during the January–March moment where a majority of Cloud Solution Provider (CSP) seat renewals will take place. Learn how to sell, manage, and deploy premium SKUs by leading with security and device management and highlighting new features to help drive customer conversations. You’ll also find out how to attach and configure Microsoft 365 Copilot and agents and how to leverage key programs and promos from Microsoft to succeed. Level Up CSP: 1-day sales bootcamp Americas/EMEA region: December 10 | 8:00 AM – 12:00 PM, Pacific Time APAC region: December 10 | 5:00 PM – 9:00 PM, Pacific Time Level Up CSP: 2 Day Technical Bootcamp Day 1 Americas/EMEA region: December 11 | 8:00 AM – 12:00 PM, Pacific Time Day 1 APAC region: December 11 | 5:00 PM – 9:00 PM, Pacific Time Day 2 Americas/EMEA region: December 12 | 8:00 AM – 12:00 PM, Pacific Time Day 2 APAC region: December 12 | 5:00 PM – 9:00 PM, Pacific Time Register today at: https://aka.ms/LevelUpCSPBootcampAnnual/monthly price increase per 1st of April 2025
Hi Microsoft, Besides the discussion on the price increase itself: November 2024 announcements - Partner Center announcements | Microsoft Learn I'm wondering how this "standardizing the billing structure" works for triannual subscriptions. The post only states that Annual subscriptions with Monthly payment term will undergo a +5% price increase. But how will this affect multi-year subscriptions? Eg. Triannual subscription with annual payment term. Cheers, MartijnNEW Level Up CSP | M365 & Copilot Sales and Technical Bootcamps!
We are excited to invite you to the upcoming http://aka.ms/LevelUpCSPBootcamp. These special edition bootcamps will help drive CSP success during the January – March renew and upsell moment. We will discuss Premium SKUs, M365 Copilot and Copilot agents, as well as key partner tools, programs, and promos to leverage. Learn more below to register. Level Up CSP Sales Bootcamp Renewal and Upsell 1-day sales Bootcamp Americas/EMEA region: December 10 | 8:00 AM – 12:00 PM, Pacific Time APAC region: December 10 | 5:00 PM – 9:00 PM, Pacific Time Who should attend:Sellers and sales managers Level Up CSP Technical Renewal and Upsell Bootcamp 2-days technical Bootcamp Day 1: Americas/EMEA region: December 11 | 8:00 AM – 12:00 PM, Pacific Time Day 1: APAC region: December 11 | 5:00 PM – 9:00 PM, Pacific Time Day 2: Americas/EMEA region: December 12 | 8:00 AM – 12:00 PM, Pacific Time Day 2: APAC region: December 12 | 5:00 PM – 9:00 PM, Pacific Time Who should attend:Pre and post sales, IT admins and technical staff Register athttp://aka.ms/LevelUpCSPBootcamp We will be offering voiceover and subtitles for ten languages to support our global CSP partners.
Enrollment for additional business location fails - support website
Hi there, we are trying to enroll our US business location for CSP indirect reseller (for our DE location we are successfully registered and enrolled). I created an Entra tenant and used the enrollment form, but I fail when completing the form to kick everything off. I receive the below error message: We have one central website, but it won't accept the entry. What can i provide to make this work? I can not even open a support request, because I end up in a closed form when i follow the red link : Any recommendations and ideas are really welcome. Thanks Ann
