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ICYMI | Upcoming CSP events!
Upcoming events Be sure to register for the latest upcoming digital and in-person events in AI Business Solutions. January 22 (New York) – AI Tour for Partners January 27-29 (EMEA/Americas) – Accelerate Agentic AI – Project Ready January 27-29 (Americas) – Dynamics 365 Solution Architect Bootcamp (AI ERP) January 28-30 (Asia) – Dynamics 365 Solution Architect Bootcamp (AI ERP) January 28-30 (EMEA/Americas) – Accelerate Agentic AI – Project Ready January 29 – CSP Partner Hour February 3-4 (Brazil) – Implementing D365 Contact Center February 3-4 (Asia) – Agent-Powered Business Processes Automation February 4-5 (EMEA) – Agent-Powered Business Processes Automation February 4-5 (Americas) – Agent-Powered Business Processes Automation February 9 (EMEA) – Level Up CSP Microsoft 365 Copilot, Agents, and Dynamics 365 Business Central Sales Bootcamp February 10 (Americas) – Level Up CSP Microsoft 365 Copilot, Agents, and Dynamics 365 Business Central Sales Bootcamp February 10 (EMEA) – Level Up CSP Microsoft 365 Copilot and Agents Technical Bootcamp February 10 (São Paulo) – AI Tour for Partners February 11 (Americas) – Level Up CSP Microsoft 365 Copilot and Agents Technical Bootcamp February 26 (London) – AI Tour for Partners March 10 (Paris) – AI Tour for Partners March 17-19 (San Diego) – AI Agent and Copilot Summit NA March 24 (Seoul) – AI Tour for Partners April 8 (Tokyo) – AI Tour for Partners April 20 (Sydney) – AI Tour for Partners May 5 (Zurich) – AI Tour for Partners On-demand digital events ICYMI – Access content from recent digital events on demand! Scale with Cloud and AI Endpoints Partner Sales Bootcamp Agentic AI + Copilot, Partner Skills Accelerator CSP Marketing Moment Episode 6: Maximize Microsoft 365 Renewals: Upsell with AI and Security value Level Up CSP Copilot and Agents Q2 Sales and Technical BootcampsCSP digital events
Now on demand: CSP Marketing Moment Episode 6 – Maximize Microsoft 365 Renewals: Upsell with AI and Security Value If you missed the latest CSP Marketing Moment event, you’ll want to catch it on demand. Learn about Copilot Business and how to turn Microsoft 365 renewals into strategic upsell moments by positioning Business Premium, E3, and E5 as the foundation for security and Copilot readiness. You’ll learn how to build a go-to-market plan that drives adoption and monetization across Microsoft 365 Copilot, Copilot Chat, and agentic solutions. Register and watch the latest CSP Marketing Moment recording on demand Register for upcoming Level Up CSP bootcamps: February 9, 10, and 11 Level up your expertise with our dynamic sales and technical bootcamps! Master upsell strategies for Microsoft 365 renewals and craft a winning GTM plan across Microsoft 365 Copilot, Copilot Chat, agents, and more. Dive into hero scenarios, flexible licensing, and live multi-agent demos while exploring the latest on Microsoft 365 Copilot Business. Plus, get hands-on with security, compliance, and automation - connecting productivity with AI-powered processes to accelerate growth. Select your time zone and register for the February Level Up CSP technical and sales bootcamps Explore the complete Level Up CSP events calendar Check out the January 29 quarterly Business Applications CSP Partner Hour Curious about what’s new for partners in the Business Applications CSP space? Join us on January 29 to get the latest news about promotions, assets, and program updates to help you accelerate growth. Register for the January 29 CSP Partner Hour now Bookmark the Scale Business Operations with AI page on the new Partner Hub to check the latest content, including partner practice building and GTM resources
Account Suspended Despite Compliance – Seeking Clarification and Reinstatement
Hello Microsoft Community, My company’s Partner Center account currently shows a Suspended status for both the Indirect Reseller and Microsoft Cloud Solution Provider programs, even though we believe we’ve met all requirements. What we’ve done: Completed all security requirements (MFA enabled, security contact designated) Verified business and legal information is up to date Ensured there are no outstanding payments or compliance issues We received a notice about CSP indirect reseller eligibility (USD 1,000 revenue requirement), but our partner confirms our license spend exceeds this threshold. Our questions: Why is the account still suspended if we’ve addressed the stated requirements? Is there a hidden or unaddressed compliance issue? What specific steps must we follow to have the suspension lifted? Can Microsoft reinstate the account once we provide evidence of compliance? We’re unable to perform critical operations like assigning licenses or accessing partner benefits while suspended. Has anyone experienced a similar situation? Any guidance from Microsoft moderators or the community would be greatly appreciated.
Number of technical support cases for Partner support
Hi everyone, Has anyone noticed that the ASfP (Advanced Support for Partners) included technical support incidents is reduced to around 20–30 cases this year? Many of our past tickets were not partner troubleshooting issues, but Microsoft backend-required requests (e.g., Azure quota increases for high-demand SKUs/regions) where CSP partners must open a support case for approval. Some tickets even take Microsoft internal team months to check and still no solution found. Curious if others see the same and whether Microsoft should separate backend-required requests from actual technical support incidents. Thanks!
Customer CUSTOMER_NAME notified of anomalous activity in Azure subscription
How do others feel about the alerts showing up in the Partner Center? We’ve detected suspicious or malicious activity in this Azure subscription. The customer of this subscription has been notified. What suspicious or malicious activity did microsoft detect you ask? An important security update is available for your Windows Server Update Services (WSUS) resource(s). That's right, there is no suspicious or malicious activity. Microsoft wants people to install an out of band security update and thought sending a notification to all azure customers was the best way to ensure that happened. Half the clients that received this alert aren't even running windows servers! Those that are running windows servers do not have the WSUS role installed. All the clients Microsoft alerted us about to suspicious activity in their subscriptions... Don't use WSUS We did have the pleasure of manually closing every single alert as "ignore" and I'm delighted to know that these alerts didn't count towards the security requirement to have an avg response time of less than 24h. I thought the partner security alerts were to notify us of critical issues microsoft detected in azure subscriptions. This, does not appear to be that. Am I missing something? thoughts?ICYMI: Drive Microsoft 365 renewals and upgrades ahead of pricing and packaging updates
We recently announced that in 2026, we’re expanding the availability of security and management capabilities to the commercial Microsoft 365 suites. Along with these added features, there will also be a global price update to these suites across all purchasing channels effective July 1, 2026. Continue reading blog here Be sure to follow the Partner news blog for all partner related announcements!Azure daily rated usage downloads not working since 1st Dec
Has anyone else been experiencing issues downloading unbilled Azure usage from the MS Graph Async API v2 for the last few days? We have not been able to download any data newer than the 1st of Dec, meaning we can't show our customers their current month usage data. I've logged a support ticket, but just wondering if this is affecting others too.
Flagged for “serious compliance violations” – possible TAUX0 / third-party data mix-up?
Hello everyone, I’m posting here to see if anyone has experienced something similar or has any guidance. My company has been operating since 2006 as an IT/consulting firm. All members / staff are fully vetted, currently hold active government-level clearances with an impeccable record and we go through rigorous verification and clearance checks. Recently, our Microsoft partner / CSP access was deactivated. The only explanation I receive from support is the standard message: “Microsoft runs on trust… As a part of this commitment, we perform regular due diligence and vetting on all members of our partner network. In this case, our vetting revealed serious compliance violations attributable to your organization or with persons in a position of influence within your organization. We are unable to share further details.” When I asked for a meeting, support created a ticket and sent me a link to schedule an appointment. I scheduled it, but the ticket was closed almost immediately. At the same time, I received the same boilerplate “serious compliance violations” message again, and no one joined the scheduled meeting. I was then told explicitly that the decision cannot be changed by opening a new support case. From the outside, it looks like an internal “flag” has been set and front-line support can only paste that one response. I strongly suspect there may be a mistaken identity or bad third-party data involved. I see that the verification process uses AU10TIX and, from what I can tell, AU10TIX in turn relies on a data source called TAUX0 (or similar). When doing simple searches on my name/company, I see multiple entries for different entities that share similar names, some of those unrelated entities do have legal records. My concern is that these mixed records in TAUX0 (or related sources) have been combined and attributed to me/my company, even though we have no such history. I did contact AU10TIX, they said they will refer this to their R&D but "nothing they can do", I will have to contact Microsoft. My questions to the community: 1. Has anyone else had their partner/CSP access deactivated with the same “serious compliance violations” boilerplate and no details? 2. Was anyone able to get clarification or a remediation path, or is this truly final once the internal flag is set? 3. Does this type of enforcement affect only partner/CSP status, or can it also impact our ability to use Microsoft services as a customer? I’m not looking to argue or threaten legal actions, so please no such suggestions. I simply want to understand the practical impact and whether there is any constructive way to correct an apparent misunderstanding caused by third-party data. We are a small business and heavily impacted by this, as we cannot renew our Partner benefit packages. My hope is that, out of cases like this, Microsoft and AU10TIX can find a way to provide some guidance and a remediation path for small businesses, instead of leaving them in the dark with a generic “serious compliance violations” label and no explanation. Thanks in advance for any insights or similar experiences you can share.
Questions Regarding New CSP Authorization Enforcement Policies
I have the following questions about the scenario in which a direct bill partner does not meet the new requirements at the CSP tenant anniversary date: Restricted Status vs. Suspension/Revocation: Until recently, official documents indicated that at T+0, a direct bill partner would move to "Restricted" status, allowing them to continue billing and renewing existing customers, but not create new customers or subscriptions, for an indefinite period. This also allowed a reasonable timeframe for transition to indirect CSP. Now, the new enforcement policies state that at T+30, the tenant is placed in "Suspended" status, and at T+60, it is "Revoked," with no further possibility to operate on active customers and their subscriptions—even in cases where subscriptions have already been paid for annual or annual/monthly contracts. Could you clarify the reason for this change and the rationale behind the new, stricter enforcement timeline? Customer Transition Feasibility: How does Microsoft expect all customers to be transferred to an indirect provider within just 30–60 days after T+0? Is there any support or guidance for partners to manage such a rapid transition? Because in my opinion is not feasible and could be a potential risk to loose customers business. Prepaid Subscriptions: Even if it were possible to transfer all customers within the required timeframe, has Microsoft considered that many of these subscriptions have already been prepaid for an entire year or are in the middle of an annuality with monthly payments by the direct bill partner to Microsoft? We appreciate your attention to these concerns and look forward to your guidance on how to best manage compliance and customer impact under the new policies. My personal opinion is that is immediately necessary to restore the process as before with the Restricted Status if Direct Bill are not satisfied and give time (one year) to the partner to move to indirect provider all the customers/subscriptions. Thank you in advance for your support.
