Cloud Solution Provider (CSP) partners topics

Employment verification rejected and unable to create support ticket due to Workspace error

cstlqj666 — Fri, 14 Aug 2026 17:46:51 GMT

Hello Microsoft Team,

My account's employment verification was rejected (Verification Status: Rejected).

When I try to submit a support ticket in Partner Center to resolve this, the Workspace dropdown shows "No results found", which completely locks me out from creating a support request. I am stuck in a loop.

Could a moderator please help escalate this case to the Vetting and Verification team, or advise how I can submit my documents?

Here are my account details:

- Company Name: 长沙天籁奇迹网络科技有限公司

- Seller ID: 95445230

- Email: email address removed for privacy reasons

Thank you for your assistance!

Issues with my CSP Account

CChukwuwike — Wed, 05 Aug 2026 05:17:18 GMT

Dear Microsoft Support, I'm having Issues with my CSP Account and also joining the MAICCP program. Your support would be greatly appreciated

CSP July 2026 Monthly Partner Update

AsawariiJha — Fri, 31 Jul 2026 18:04:49 GMT

This month's updates covered key changes to partner agreements, security requirements, pricing capabilities, growth margins, and promotional offerings designed to support partner readiness and adoption of upcoming CSP enhancements.

Please use the survey link to share your feedback on the these updates. Survey Link. Visit the Launch Enablement Guide for additional readiness resources, guidance, and partner actions.

This Month's Topics: (click title to jump to video)

MPA Refresh | MFA for Partner Center APIs | End-of-Sale Software Price List | FY27 Growth Margins | Azure & per User Promos

MPA Refresh

The updated Microsoft Partner Agreement takes effect on 1 December 2026, and partners are encouraged to review the summary of changes and updated CSP Program Guide to prepare their organizations.

If the player doesn’t load, open the video in a new window: Open video

MFA for Partner Center APIs
Prioritise implementing MFA for app-plus-user Partner Center API scenarios to reduce operational risk and help maintain business continuity ahead of future enforcement.

If the player doesn’t load, open the video in a new window: Open video

End-of-Sale Software Price List
Partners can now access the end-of-sale price list for software through both the Partner Center user experience and API, helping them identify software products that have reached end of sale.

If the player doesn’t load, open the video in a new window: Open video

FY27 Growth Margins
The new growth margins capability will provide eligible partners with an additional upfront margin for selected commercial AI workloads across new-to-offer, seat-expansion, and strategic SKU-mix scenarios, with sandbox testing available ahead of the October launch.

If the player doesn’t load, open the video in a new window: Open video

Azure & per User Promos
New Azure promotion capabilities will enable percentage-based discounts across eligible consumption scenarios, including pay-as-you-go, reserved instances, and pre-purchase plans, with discovery and redemption experiences available for sandbox testing. Upcoming per-user promotion enhancements will support more precise customer targeting by seat count and introduce greater flexibility for qualifying customers in new-to-offer scenarios.

If the player doesn’t load, open the video in a new window: Open video

Need More Information?

Visit the Launch Enablement Guide for additional readiness resources, guidance, and partner actions.

Follow this tag for email notifications to all future update publications.

experiences with “MS incentives new experience”

MartijnBreet — Thu, 02 Jul 2026 11:07:37 GMT

Dear Microsoft, dear fellow partners,

Please find below first experiences with the new "incentives experience" where the annual incentives guide was replaced with a website. This fine product can be found at: https://incentiveguide.partner.microsoft.com/en-US/

Site only shows a video, no matter which link you click. We want text, not video.

I want the CSP M365 incentives info, not that video overlay again.

2. Site refers to a ‘product addendum’ but no such is found in the guide itself (it is in the MCI collection on OpsReadiness luckily - https://assetsprod.microsoft.com/mpn/en-us/microsoft-commerce-incentive-product-addendum.xlsx )

3. The MCI collection (https://partner.microsoft.com/en-US/asset/collection/microsoft-commerce-incentive-resources#/) links to various files/links. The link to the FY27 coop guide is broken ☹ (https://incentiveguide.partner.microsoft.com/en-US/fy27-co-op/how-to-use-the-co-op-guidebook) p- luckily the definitions of what cannot be found are present (at https://incentiveguide.partner.microsoft.com/en-US/additional-terms-and-definitions/glossary-cooperative-marketing-funds)

4. There are no rates mentioned in the website/download of the guide. For CSP you would need to view the MSFY27 documentation in collection mentioned earlier

we eagerly await an updated & improved version of this site!

experiences with “MS incentives new experience”

MartijnBreet — Thu, 02 Jul 2026 11:07:04 GMT

Dear Microsoft, dear fellow partners,

Site only shows a video, no matter which link you click. We want text, not video.

I want the CSP M365 incentives info, not that video overlay again.

4. There are no rates mentioned in the website/download of the guide. For CSP you would need to view the MSFY27 documentation in collection mentioned earlier

we eagerly await an updated & improved version of this site!

CSP June 2026 Monthly Partner Update

DaveLeech — Thu, 30 Jul 2026 22:40:42 GMT

To help you stay informed and prepared for operational changes, Microsoft publishes monthly self-service readiness content for CSP partners.

This month's updates focus on actions, impacts, and resources across several important CSP topics. Each update is available as a short on-demand video designed to help you quickly understand what is changing, what it means for your business, and where to find additional guidance.

This Month's Topics: (click title to jump to video)

Microsoft 365 Updates | MFA Requirements in Partner Center | Multi-Party Private Offers (MPO) | Licensing Navigator in Partner Center AI Assistant | CSP Authorization

Microsoft 365 Pricing & Packaging Updates

Review upcoming pricing and packaging changes and understand how they may impact your customers and business planning.

If the player doesn’t load, open the video in a new window: Open video

MFA Requirements in Partner Center

Stay up to date with Partner Center security requirements and understand the latest guidance relating to multifactor authentication.

If the player doesn’t load, open the video in a new window: Open video

Multi-Party Private Offers (MPO)

Understand the latest MPO capabilities and available resources for partners participating in Marketplace transactions.

If the player doesn’t load, open the video in a new window: Open video

Licensing Navigator in Partner Center AI Assistant

Learn how Licensing Navigator can help you find Microsoft licensing guidance and answers more efficiently.

If the player doesn’t load, open the video in a new window: Open video

CSP Authorization

Understand the latest authorization requirements and the actions partners should take to remain compliant.

If the player doesn’t load, open the video in a new window: Open video

Need More Information?

Visit the Launch Enablement Guide for additional readiness resources, guidance, and partner actions.

CSP Transactional TTM Revenue Not Loading for Indirect Reseller - Anyone Else Seeing This?

BluFinSolutions — Wed, 24 Jun 2026 13:43:27 GMT

Hello everyone,

We are a Microsoft CSP Indirect Reseller and have been actively transacting through our distributor for more than two years.

In the past, including during a Microsoft support review in December 2025, we regularly used the "Partner Global - CSP Transactional TTM Revenue" metric in Partner Center to monitor our CSP performance and eligibility requirements. At that time, the data loaded correctly and was fully visible to our Global Admin account.

Recently, the report stopped loading completely. The widget appears, but the CSP Transactional TTM Revenue value never loads. The issue occurs across multiple browsers and devices, so it does not appear to be a local browser or cache problem.

The affected report is:

Insights > Cloud Product Performance > Subscriptions

Reference documentation:

Analyze subscriptions and licenses in Partner Center

I opened a support ticket and received a response stating that my account does not have the required permissions and that I should contact my distributor.

However, this explanation does not seem consistent because:

The same account previously had access to this metric.
We can access all other Insights reports normally.
Under Account Settings > My Access, access to the relevant workspaces is granted.
We are an active CSP Indirect Reseller with paying customers and active subscriptions.

My questions are:

Has Microsoft changed the visibility or permission model for CSP Transactional TTM Revenue recently?
Is this metric still available for CSP Indirect Resellers, or is it now restricted to certain partner types?
Is anyone else experiencing the same issue where the widget appears but never loads the revenue data?
Has anyone received official communication regarding changes to this report?

Any feedback or confirmation from other CSP partners would be greatly appreciated.

Thank you.

Partner Collaboration – Copilot AI Readiness Sprint (MPN ID: 7110817)

ArcSecureAI — Mon, 18 May 2026 23:09:26 GMT

Hello Microsoft Partner Community,

We’re seeing increasing demand from clients exploring Microsoft 365 Copilot — and a consistent gap in readiness across licensing, data, governance, and security.

ArcSecureAI (MPN ID: 7110817) is offering a virtual Copilot AI Readiness Sprint designed to support partners working with SMBs, nonprofits, and organizations preparing for adoption.

What the sprint includes:

• Readiness assessment (licensing, data, governance, workflows)

• Security and Zero Trust alignment review

• Identification of automation opportunities (Power Automate + Copilot Studio)

• Scored readiness report (0–100)

• Practical 30–60–90 day adoption roadmap

Partner collaboration options:

• White-label delivery

• Co-delivery with CSPs and MSPs

• Fast turnaround (typically 48–72 hours)

• Microsoft-aligned approach

Goal:

Help partners start the Copilot conversation with structure, deliver immediate value, and position follow-on services.

If you’re currently working with clients evaluating Copilot, I’d be open to connecting and exploring collaboration opportunities. – Sreita Wheeler ArcSecureAI LLC MPN ID: 7110817

Tax ID Update -- no support

acarstens — Fri, 15 May 2026 17:51:46 GMT

Hi there.

I cannot add my TAX ID in the account settings workspace. Or any other place seemingly possible according to the Partner Center AI Assistant help feature, Google articles, and so on.

I have followed various instructions for updating my TAX ID but none resemble precisely what I am seeing.

I have been trying to resolve this myself for weeks now. I have two support tickets in with MS, have followed them each up in the tickets, all to no avail.

I am part of the MAICPP, a CSP etc., and have been for a while.

As you can see, my bill information is not linked which may be why I cannot edit/add the TAX ID according to the myriad instructions I've found.

BOTTOM LINE: I do not know how to obtain support assistance from MS. Anyone have any suggestions? Thanks.

Partner Center Enrollment Blocked – Trust Code 715-123160 – Requesting Manual Review

healtheworldplz — Mon, 04 May 2026 17:55:41 GMT

Hello Microsoft Partner Community Team,

We are attempting to enroll our company in the Microsoft AI Cloud Indirect Seller Program, but our registration is being blocked by the automated trust verification system.

We are a legitimate, legally registered business operating in the cloud connectivity industry. Our DUNS number and all company information entered during enrollment are accurate and match our official government records.

Error details:

Reference Number: 715-123160
Transaction ID: 0e136d6b-9164-41c3-be26-9b301c9aac24
Correlation ID: e827ab99-6dc9-4901-a464-cff43d00f5c7

Due to this block, our Partner Center account has no active workspaces, which means we are completely unable to create a support ticket through the standard Partner Center portal. We have also tried the partner.microsoft.com/support page, but it redirects us back to Partner Center — creating a loop with no resolution.

We are kindly requesting:

Escalation to the Partner Center Vetting / Trust & Safety team for manual review
A reset or unblock of our enrollment so we can complete registration
Guidance on any documentation required (business registration, address proof, domain ownership, etc.) — we are ready to provide everything immediately
for email contact, please contact the email address we leave on the request (format as: email address removed for privacy reasons)

Thank you in advance for your assistance.

CSP Account suspended without notification, no explanation given

bjcls — Thu, 16 Apr 2026 17:54:57 GMT

Hello Microsoft Community,

I'm hoping someone here has experienced something similar and can point me in the right direction.

I have been a Microsoft Partner since 2019. This past January I renewed my Partner Success Core Benefits pack. A couple of weeks ago I noticed I had lost access to all my benefits. I opened a support case, and after going back and forth I still have no resolution.

The only explanation I've received is a reference to section 4.b of the Microsoft AI Cloud Partner Program Agreement, which states that either party can terminate the relationship with 30 days' notice and without providing a reason. No notification was ever sent to me. No 30-day notice. I simply woke up one day with no access.

At one point I was told I could re-enroll under a new tenant. I tried this, and it didn't work. When I followed up, the support team went back to citing section 4.b and closed the door again.

I understand I'm a small partner in Microsoft's ecosystem, but I've invested years building my business around this partnership, renewed my benefits in good faith just a few months ago, and I would love to find a constructive way forward.

My questions for the community:

1. **Is there a formal escalation path** beyond standard Partner Center support cases?

2. **Has anyone successfully re-enrolled** after a suspension of this kind, and what was the process?

Any guidance, shared experience, or contacts would be enormously appreciated. I am not looking to complain, I just want to understand my options and get back to serving my customers.

Thank you in advance.

Renovaciones programadas en el Partner Center para Licencias CSP

FALVAREZ — Thu, 16 Apr 2026 16:54:20 GMT

Alguien ha tenido problemas con su Renovación de licencias dentro del Partner, que las dejes programadas y cuando ingresan de nuevo al cliente se borra la programación?

ICYMI: Turn upcoming virtualization licensing changes into a growth opportunity

JillArmourMicrosoft — Thu, 16 Apr 2026 16:40:24 GMT

Seize the market shift driven by recent virtualization licensing changes by accelerating the move from Service Provider License Agreement (SPLA)-based licensing to a Cloud Solution Provider (CSP) model.

CSP account suspended without notice, no explanation given. What are my options?

bjcls — Thu, 16 Apr 2026 07:37:08 GMT

Hi everyone,

I'm hoping someone in the community or perhaps someone from Microsoft can help me understand what happened and what I can do next. I've been a Microsoft partner since 2019, and last January I renewed my Partner Success Core Benefits program. A few months later, I discovered my CSP account had been suspended with no prior notification whatsoever.

I opened a support ticket, and the response I received cited section 4.b of the Microsoft AI Cloud Program Agreement, essentially stating that Microsoft can terminate a partner relationship with 30 days' notice and is not required to provide a reason. I understand this is contractually possible but I received no notice, and no explanation.

After re-opening the case multiple times, I was told to enroll into a new tenant with a new enrollment. I attempted this, but it did not work. When I followed up, I received copy-paste responses directing me back to the same steps.

To summarize where I am right now:

Partner since 2019, with renewed subscriptions as recently as January
Account suspended and no advance notice received
No explanation provided, citing section 4.b of the agreement
New tenant enrollment suggested but unsuccessful
Support has been non-responsive beyond templated replies

I'm not here to argue, I accept that Microsoft has the right to make decisions about its partner ecosystem. What I'm asking for is basic transparency: did I do something wrong? If there was a compliance issue, a policy violation, or any other reason for the suspension, I would genuinely like to know so I can understand and, if possible, address it.

I also have some practical questions the community may be able to help with:

Is there a formal appeal or review process for suspended partner accounts?
Is new enrollment genuinely possible after a termination under 4.b, and if so, what are the correct steps?
Has anyone else experienced this and found a way to resolve it constructively?
Is there an escalation path beyond the standard support ticket process?

I know I'm a small partner and this is likely a minor matter from Microsoft's perspective. But for a small business that has invested years in this program and renewed in good faith just months ago, this situation has had a real impact. A clear explanation, even a difficult one would go a long way.

Any guidance, shared experiences, or pointers to the right escalation channel would be greatly appreciated. Thank you.

Unified for Partners (UfP) - Pricing

NickG — Wed, 15 Apr 2026 01:17:52 GMT

We are a Microsoft Direct CSP currently purchasing Premier Support for Partners (PSfP). With Premier support we are allowed 30 cases/year and after that you have to pay approx. $650/case. We do a good job of handling issues on our own and only open tickets on our customers behalf as a last resort. We will have approx. 20 cases this year and won't need to purchase any additional.

Under (UfP), based on the datasheet released we will qualify for a 40% discount on the Licensing & Azure rates. With the 40% discount our annual costs will increase 8x what we are currently paying. Our cost/case will go up to $12,725(1,800% increase)

Is Microsoft trying to put their existing CSPs out of business with this pricing model? We have been driving new business and been a model partner. We have already had to deal with the complications of all of the risk and additional issues brought on by NCE and now we are going to be price gouged for support. The marketing materials are trying to make this look like a benefit to us when in fact it is the complete opposite.

Will there be exceptions to this new pricing model? It made a lot more sense to charge CSPs per case they open above the 30 allowed. Why wouldn't Microsoft just increase the cost of the additional cases? This would make CSPs double think about opening a case that they may be able to solve on their own. (UfP) is going to punish the good CSPs by spreading the cost of companies abusing the system across the board.

We would love to have the opportunity to express our concerns with a Microsoft representative in the CSP program. We have already made our PDM and Success Manager aware of the impact that this will have.

Direct Bill Partner Status - Terminated

Amarbat — Tue, 14 Apr 2026 09:11:31 GMT

Hello,

I'm writing here after four months of unresolved escalation through every standard support channel, and after reading the recent threads from ShayD , swathen , and ElDani . Our case appears to belong to the same family of issues, and I'm hoping raising it publicly will help both reach the correct internal Microsoft team and establish the broader pattern that seems to be affecting multiple partners across different markets.

Who we are

We are a longstanding Microsoft CSP partner based in Mongolia. We are the only Direct Bill CSP partner in the country, one of our market's top CSPs overall, and a multi-time Microsoft Country Partner of the Year. We service a large active customer base across enterprise, public sector, and SMB segments.

What happened

February 2, 2026: Original support case opened regarding a billing report discrepancy that surfaced in our Partner Center data.
March 31, 2026: Microsoft formally acknowledged, in writing, in case #2602020010000623, that the discrepancy was caused by a Microsoft-side reporting error — not by any action or non-compliance on our part.
April 1, 2026 — one day after the written acknowledgment of fault: Our Direct Bill Partner status was revoked by the system, and our Partner Center management capabilities were disabled the same day. We can no longer provision, modify, or service customer subscriptions.
Since April 1: We have opened five separate support cases attempting to resolve the revocation. Each has been force-closed with instructions to file a new one. None has produced a named owner, a timeline, or a resolution path. Responses have consistently been variations of "under review" or "identifying the correct team."
A TP&D ticket filed on the recommendation of our ASfP support manager was closed as out-of-scope. Our ASfP manager has confirmed that they cannot identify the correct internal escalation path, and mentioned that similar cases have been observed in other markets recently.

Current impact

A large base of end customers — including public sector and enterprise accounts — can no longer be properly serviced through their established CSP relationship.
As the only Direct Bill CSP, our incapacitation effectively means Microsoft currently has no functioning Direct Bill CSP coverage in an entire country. Any customer requiring services through this channel has no path to receive them at the moment.
Customer impact is accelerating each week the situation persists, and the reputational consequences are extending into the local market more broadly.

What we're asking for

Escalation of the above tickets to the appropriate CSP Accounts & Enrollment team, or to whichever internal Microsoft team owns erroneous Direct Bill revocations arising from billing report errors.
Reinstatement of our Direct Bill Partner status, given that Microsoft has already formally acknowledged in writing that the root cause was an internal reporting error.
Assignment of a named owner with authority to drive this to closure — not another ticket transfer into a queue.

A broader note for Microsoft and the community

In the past several weeks, multiple partners have posted here about erroneous or unexplained Direct Bill terminations. ShayD 's thread (resolved after Microsoft formally acknowledged the termination notice was sent in error), @swathen's thread (revenue classification / visibility gap causing an eligibility review failure despite provable revenue), and ElDani 's thread (Direct Bill account suddenly suspended April 1, 2026 — same date as ours) all share meaningful structural similarities with our case.

Our situation makes at least the fourth public report of a similar pattern within roughly the last two months. I'm raising it here not to escalate emotionally, but because it genuinely seems worth Microsoft's internal attention that this may be a systemic issue in the billing classification or partner status pipeline, rather than a set of unrelated isolated cases. If anyone at Microsoft is tracking this pattern internally, our case is one more data point and we'd welcome being part of whatever review is happening.

Any Microsoft employee who can help route this to the right team, or any partners who have successfully navigated a similar situation, please reach out. Full case documentation — including Microsoft's written acknowledgment, the complete chronological case history, and supporting materials — is available on request through direct message.

Thank you for reading.

Direct Bill - Suspended

ElDani — Wed, 01 Apr 2026 21:11:46 GMT

Hello

Today our CSP Direct account was suddenly suspended, and unfortunately we still do not know the reason.

We opened a support ticket immediately and received a phone call shortly afterwards informing us that the case had been escalated to the Accounts and Enrollment team. However, since then, we have not received any further updates, nor any reply to our follow-up emails.

At the moment, existing subscriptions are still being renewed automatically, which is a relief, but we are currently unable to perform any management actions on the existing subscriptions.

I am becoming increasingly concerned that this may be one of the cases I have seen mentioned here by other partners. We currently manage hundreds of customers and thousands of subscriptions, all of which are now effectively without commercial management.

Has anyone gone through a similar situation and can offer any advice, guidance, or suggestions on how to escalate the case and speed up the resolution process?

Any help would be greatly appreciated.

Thanks in advance.

Daniel

Unified for Partners (UfP)

jonwbstr24 — Tue, 31 Mar 2026 14:28:04 GMT

Hello!

A few months ago at Microsoft Ignite, Dan Rippey shared an update on The Future of Partner Support - Customer + Partner + Microsoft.

Dan brought 'Unified for Partners' center stage and mentioned that Microsoft is going into listening mode and taking partner feedback. It's easy to share feedback with Microsoft by visiting booths at Ignite. What are some ways partners can share feedback with Dan and others at Microsoft year round?

For reference, we have a signed NDA with Microsoft if that helps!

My first thought are the two community calls that were running for most of 2025. They were the CSP Technical Training Series and Microsoft Partner Community Q&A Call. However, I don't see any upcoming events scheduled...

Thanks!

-jon

Transitioning from Direct Bill to Indirect Reseller

fvalieri — Mon, 23 Mar 2026 07:44:25 GMT

I am sharing our experience regarding transition from DB to IR started 4 months ago to understand the better approach to manage our partner centers in the future. We started transitioning from Direct Bill to Indirect Reseller in November 2025.

We currently have:
one PGA with two different associated CSP PLAs: Direct Bill PLA and Indirect Reseller PLA.

We operate with two different Partner Centers:
"first" PC used for the PGA and the Direct Bill PLA

"second" used for the Indirect Reseller PLA

At the moment, everything is working correctly, as we are actively transferring customers from the Direct Bill model to the Indirect Reseller model, Incentives for the Indirect Reseller (PLA IR) are being received correctly, designations are managed under the PGA tenant, ecc.

Regarding TTM, we exceed the 1M‑dollar requirement, but only at the PGA level, as it currently includes both DB and IR revenue. Do you know whether Microsoft requires the 1M‑dollar threshold to be met at the PGA level by combining DB and IR revenue, or if only DB revenue counts for maintaining Direct Bill status?

Our other question concerns the end of the customers migration, considering that the Direct Bill PLA will eventually become restricted or revoked.

Whether it is recommended to continue using two separate Partner Centers, first for Membership, Incentives, Designations, Earnings, and overall partner management and the second exclusively for CSP Tier-2 customer management.
Or whether you suggest alternative or better scenarios for managing the Partner Center structure once the transition is fully completed.

Tks for feedback and information.

Fabrizio

URGENT: CSP Direct Bill Termination due to Revenue Discrepancy / Visibility Gap Support Exhausted

swathen — Thu, 19 Mar 2026 17:54:49 GMT

We’re currently working through a CSP Direct Bill eligibility review and have run into a discrepancy that we’re hoping other partners may have experience with.

Our organization has been operating under CSP Direct Bill and, based on Partner Center indicators and prior guidance from Microsoft, we believed we were meeting the ~$1M TTM revenue requirement. However, we were recently informed by Microsoft that our Direct Bill revenue is being calculated at approximately $892K, below the threshold.

The key issue appears to be related to revenue classification:

Microsoft indicated that some of our revenue may be attributed to CSP Indirect Reseller (IR), even though we do not actively transact through a distributor.
All licensing is billed directly by Microsoft, and we can provide invoices to support this.
We’ve also been told that when tenants are associated with both Direct Bill and Indirect models, the 12-month revenue breakdown is not visible in Partner Center.
Microsoft has acknowledged that this visibility gap exists and that partners cannot currently see the same classification used internally.

Our case is currently under review with Microsoft, but we’re trying to better understand:

Has anyone encountered a situation where tenants were classified as indirect without actively selling through a distributor?
Are there any reliable ways to identify which customers or subscriptions may be tagged as indirect?
Has anyone successfully reconciled or corrected this type of revenue classification issue?

Any insights or similar experiences would be greatly appreciated, especially if you’ve navigated this during a Direct Bill eligibility review.

Thanks in advance.