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Microsoft SMB Copilot Bundles — CSP Partners Undercut on Pricing. Are Others Experiencing This?
I want to raise something that's creating real problems for us as a CSP partner, and I suspect we're not alone. Microsoft recently launched the SMB Copilot Business bundles — including a M365 Business Premium + Copilot Business bundle at 25% off. Great initiative. The problem? Through eCommerce (direct), customers can purchase this bundle from 1 seat. Through CSP, the bundle has a 10-seat minimum. This is causing a very specific and common issue: we have customers with well over 10 seats on Business Premium who want to trial Copilot with a small group first — say 3 to 8 users — before committing to a wider rollout. That's a completely reasonable approach. But because CSP enforces a 10-seat minimum on the bundle, we can't offer them the discounted pricing for a small initial rollout. Meanwhile, they can see that if they went direct with Microsoft, they'd get 25% off from just 1 seat. The result? Our customers are asking us why we — their trusted Microsoft Partner — are charging them more than Microsoft itself. Some are outright accusing us of trying to rip them off. These aren't micro-businesses slipping through the cracks. These are established customers with legitimate deployments who simply want to pilot Copilot sensibly before scaling up. We've raised this with Microsoft and the justification we received boils down to: the direct channel serves even the smallest customers, while CSP requires a 10-seat minimum to "ensure sufficient scale and support for partner-led deals" and to "protect partner business interests." With respect, this doesn't protect our interests at all. It actively undermines them. Here's what's actually happening: • Customers who want to trial Copilot on a handful of seats see a better deal going direct and question why they're paying a partner at all • It erodes trust in the partner relationship — the very thing Microsoft says it wants to strengthen • It creates an incentive for customers to move licensing to the direct channel for the trial, fragmenting their management and making our job harder • We're left in the impossible position of either absorbing margin to match the direct price, or losing the customer's confidence • Ironically, it discourages the very Copilot adoption Microsoft is pushing — customers who would happily trial on a few seats are put off by being told they need to commit to 10 or more through us We're not asking for special treatment. We're asking for parity. If Microsoft believes 25% off is the right price for this bundle, let us offer it to our customers too — regardless of how many seats they want to start with. We're the ones providing the onboarding, the training, the support, and the ongoing management. We shouldn't be penalised for it. Is anyone else running into this with customers who want to trial Copilot on fewer than 10 seats? How are you handling the conversation when they come to you asking why Microsoft is cheaper direct? Would love to hear how others are navigating this, and whether there's any appetite to push back on this collectively.
MAICP - Legal Info and Identifier Pages are Blank - Partnership Delays
Hi All, I need some serious support. I provided initial details for the MAICP on 20-Feb-26 and on log in to the partner center 'Account Settings' the 'Legal Info' and 'Identifier' Pages are completely blank, so I cannot provide any details for further progress. I wanted to contact someone, but the support links and pages seem to be too tricky to get a hang as how to contact someine and lodge a ticket, as yet I have not become a partner. The support pages have some dropdowns and has only the 'review solutions' articles to go to and NO TICKET can be submitted. I went to all links provided by the Microsoft Experts in different chats, but COULD NOT figure out as how can I submit a ticket. Can someone provide a real solution, rather than just providing a series of links which do not lead anywhere? The problem scenario is below: The Pages which are blank: Support Submission Page: See it is only providing either 'Review Solution' - which takes to loops of reading and coming back to same pages with no solution or information about UPDATING, while I have not been able to provide even initial details. It Even the page for support from AI the 'Workspace' cannot be added as below, I feel like stuck and need some great help please. Can someone please guide with some solution, as I have been waiting for many days now, almost three weeks and have no way of raising the ticket for support as well? Many thanks in advance. Best Regards, Asim
February Incentive Payment Not Received – Unable to Create Support Ticket
Hello Team, We have not received the incentive payment for February and would like assistance reviewing this issue. Our organization meets the requirements under the App Innovation solution area and is eligible to receive Azure-related incentives. However, the February payment has not been deposited. Additionally, we are unable to create a support ticket in Partner Center because the AI Assistant interface prevents access to the support request page. Could you please check if there are any issues with our eligibility, payment profile, or required documentation, or help escalate this matter to the appropriate support team? Thank you.
Character limited for Partner Support Ticket notes
When updating a partner center support ticket from the Partner Center (https://partner.microsoft.com/dashboard/v2/support/servicerequests) However, the textbox for adding a new note from the portal has a max length of 80 characters. Has anyone else noticed this? I shared this observation with the partner center support team a while ago and learned that the portal is working as intended. The web portal should only be used for adding short notes. For longer notes, partners should update the ticket via email. I hoped my feedback might reach someone that could make this improvement to the partner experience, but it's taking longer than expected. Has anyone else noticed this issue, or am I the only partner that finds this behavior less than ideal? On more than one occasion I have modified the HTML using the browser dev tools by changing the maxlength="80" to "maxlength="800" and didn't have any trouble adding the longer note. Has anyone else run into this challenge and used the a workaround like the one I used?Azure Plan CSP Pricelist Download
Dear community, Hope you are doing great. We are a Distributor (ex. Indirect Provider) and we recently discovered a change in terms of Pricing in Partner Center, and more specifically when it comes to Azure Plan Pricelists download. Usually, we were able to download the respective Azure Plan pricelist as a Category under the NCE option. However, what we see now is an option in Beta which redirects us to the Azure Portal. Could you please be so kind to help us identify how will we be able to download the CSV Azure Plan Pricelists as we were doing couple months ago? Thank you so much in advance for your assistance! Nick
Renew CSP subscription
Hi everyone, I have a question regarding a CSP subscription renewal. I work for a company that is not a Microsoft partner. Previously, we worked with a partner from whom we purchased Microsoft Dynamics 365 FO and some other licenses. We recently received an email from this former partner stating that we need to renew a CSP subscription. For your information, we are a customer, not a partner. Could you please clarify whether this CSP subscription is something we need to renew ourselves, or if this is the responsibility of the partner? I would also appreciate your advice, as I am concerned this might not be legitimate. Please correct me if I am wrong. Best regards,
Duplicate functionality due to added functionality (1st of July)
In July additional functionality will be added to several Microsoft products, in this case I have a customer that currently has Microsoft 365 E3 and a separate Defender for Office 365 Plan 1 license. Both licenses will be renewed on the 31st of march, therefore an annual subscription until 30th of march 2027. In July the functionality of de Defender for Office 365 Plan 1 will become part of the Microsoft 365 E3 plan. Will it be possible to cancel the remaining months of the Defender for Office 365 Plan 1 license or do we need to accommodate for this and change the Defender for Office license to monthly and then cancel the subscription the 1st of July?ICYMI | Upcoming CSP events!
Upcoming events Be sure to register for the latest upcoming digital and in-person events in AI Business Solutions. January 22 (New York) – AI Tour for Partners January 27-29 (EMEA/Americas) – Accelerate Agentic AI – Project Ready January 27-29 (Americas) – Dynamics 365 Solution Architect Bootcamp (AI ERP) January 28-30 (Asia) – Dynamics 365 Solution Architect Bootcamp (AI ERP) January 28-30 (EMEA/Americas) – Accelerate Agentic AI – Project Ready January 29 – CSP Partner Hour February 3-4 (Brazil) – Implementing D365 Contact Center February 3-4 (Asia) – Agent-Powered Business Processes Automation February 4-5 (EMEA) – Agent-Powered Business Processes Automation February 4-5 (Americas) – Agent-Powered Business Processes Automation February 9 (EMEA) – Level Up CSP Microsoft 365 Copilot, Agents, and Dynamics 365 Business Central Sales Bootcamp February 10 (Americas) – Level Up CSP Microsoft 365 Copilot, Agents, and Dynamics 365 Business Central Sales Bootcamp February 10 (EMEA) – Level Up CSP Microsoft 365 Copilot and Agents Technical Bootcamp February 10 (São Paulo) – AI Tour for Partners February 11 (Americas) – Level Up CSP Microsoft 365 Copilot and Agents Technical Bootcamp February 26 (London) – AI Tour for Partners March 10 (Paris) – AI Tour for Partners March 17-19 (San Diego) – AI Agent and Copilot Summit NA March 24 (Seoul) – AI Tour for Partners April 8 (Tokyo) – AI Tour for Partners April 20 (Sydney) – AI Tour for Partners May 5 (Zurich) – AI Tour for Partners On-demand digital events ICYMI – Access content from recent digital events on demand! Scale with Cloud and AI Endpoints Partner Sales Bootcamp Agentic AI + Copilot, Partner Skills Accelerator CSP Marketing Moment Episode 6: Maximize Microsoft 365 Renewals: Upsell with AI and Security value Level Up CSP Copilot and Agents Q2 Sales and Technical Bootcamps
