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Transitioning from Direct Bill to Indirect Reseller
I am sharing our experience regarding transition from DB to IR started 4 months ago to understand the better approach to manage our partner centers in the future. We started transitioning from Direct Bill to Indirect Reseller in November 2025. We currently have: one PGA with two different associated CSP PLAs: Direct Bill PLA and Indirect Reseller PLA. We operate with two different Partner Centers: "first" PC used for the PGA and the Direct Bill PLA "second" used for the Indirect Reseller PLA At the moment, everything is working correctly, as we are actively transferring customers from the Direct Bill model to the Indirect Reseller model, Incentives for the Indirect Reseller (PLA IR) are being received correctly, designations are managed under the PGA tenant, ecc. Regarding TTM, we exceed the 1M‑dollar requirement, but only at the PGA level, as it currently includes both DB and IR revenue. Do you know whether Microsoft requires the 1M‑dollar threshold to be met at the PGA level by combining DB and IR revenue, or if only DB revenue counts for maintaining Direct Bill status? Our other question concerns the end of the customers migration, considering that the Direct Bill PLA will eventually become restricted or revoked. Whether it is recommended to continue using two separate Partner Centers, first for Membership, Incentives, Designations, Earnings, and overall partner management and the second exclusively for CSP Tier-2 customer management. Or whether you suggest alternative or better scenarios for managing the Partner Center structure once the transition is fully completed. Tks for feedback and information. FabrizioSolvedfvalieriMar 23, 2026Copper Contributor105Views1like4Comments
February Incentive Payment Not Received – Unable to Create Support Ticket
Hello Team, We have not received the incentive payment for February and would like assistance reviewing this issue. Our organization meets the requirements under the App Innovation solution area and is eligible to receive Azure-related incentives. However, the February payment has not been deposited. Additionally, we are unable to create a support ticket in Partner Center because the AI Assistant interface prevents access to the support request page. Could you please check if there are any issues with our eligibility, payment profile, or required documentation, or help escalate this matter to the appropriate support team? Thank you.SolvedsycnsFeb 25, 2026Copper Contributor93Views2likes3Comments
URGENT: CSP Direct-Bill Termination. Mistakenly. Support Exhausted, Customers at Risk. MSFT, Help
We are a longstanding Microsoft partner (AOS-G and CSP Direct Bill) and urgently need escalation. Our support channels, including GetHelp escalation, have been unable to resolve or explain an unexplained and unwarranted termination notice, and the 30-day clock is running. This directly impacts our mutual customers and if not resolved ASAP. What Happened January 29, 2026: We received a 30-day termination notice stating we have not met CSP direct bill eligibility requirements. We are indeed compliant and believe this is an error. We provided evidence of compliance to Support and GetHelp several times, but no one has been able to identify what requirement we allegedly fail to meet or propose a solution. They continually say they are working on the issue and will get back to us in a couple days. Notably, we did not receive a 90-day or 60-day advance notice as required by Microsoft's documented process for at risk Direct Sell partners. We confirmed via Exchange message trace that no related emails were received in the prior 90 days. January 20: Nine days before the notice, we began receiving Error 715-123220 preventing us from adding new customers in Partner Center, suggesting our capabilities were already restricted before we were even notified. Tickets Needing Escalation #1 — GetHelp #11414107 / Support Request #2602030010000038 CSP Direct Bill termination notice. No substantive response beyond "we are working on it." #2 — GetHelp #11412447 / Support Request #2601200010001797 Error 715-123220 preventing new customer additions since January 20. Same status. Microsoft, please help: We request these tickets be escalated to the appropriate CSP or Legal team for immediate review and to stop the termination process ASAP. Any Microsoft staff who can assist — we would be deeply grateful! Thank you, sincerely. ShaySolvedShayDFeb 05, 2026Copper Contributor231Views1like3Comments
Number of technical support cases for Partner support
Hi everyone, Has anyone noticed that the ASfP (Advanced Support for Partners) included technical support incidents is reduced to around 20–30 cases this year? Many of our past tickets were not partner troubleshooting issues, but Microsoft backend-required requests (e.g., Azure quota increases for high-demand SKUs/regions) where CSP partners must open a support case for approval. Some tickets even take Microsoft internal team months to check and still no solution found. Curious if others see the same and whether Microsoft should separate backend-required requests from actual technical support incidents. Thanks!SolvedImperialGGJan 08, 2026Copper Contributor203Views1like5Comments
TP ID's
Hi, what is the internal MSFT route to retrieve the TP ID's of end customers? This is needed for an incentive.Solved364Views0likes3Comments
CSP Promotion Exception Request
We're having trouble claiming a promotion for a customer. Partner support says our PDM needs to submit an exception request. However, we haven't been assigned a PDM. How can we resolve this? Our CSAM doesn't seem to know either. Does anyone have any ideas?SolvedsethDec 12, 2025Iron Contributor231Views0likes5CommentsAzure migration from Old Company that filed Bankruptcy
Hey everyone! We have a unique situation with a customer regarding Azure tenant/workloads. The customer has purchased a company that went bankrupt a few months back, and have inherited their assets which includes a SaaS product hosted on Azure. Microsoft has been sending them invoices for the outstanding balance of the Azure consumption under the old company which is still hosting the application (with active customers). Now they need to move to a new tenant under their name - which is where we are helping them, but they want to find out if we transfer this workload to the new tenant, will the balance be attached to the new company (even though we have paperwork that they have purchased the company)? They are considering moving away to GCP or AWS if it is attached, but we are trying to get them to stay on Azure. We haven't been able to get a straight answer from anywhere. We also want to make sure their application doesn't go down in the event MS decides to shut it off. Can someone guide us in the right direction to someone that can help us - the correct billing/legal/AR dept at MS to get the right answer? Your help is appreciated!SolvedAbhi_AhujaNov 06, 2025Copper Contributor268Views0likes5CommentsIncentivizing Indirect Resellers via CSP – Any Workarounds or Experiences?
Dear Microsoft Partner Community, We’re an ISV partner with a suite of Business Central add-ons available as transactable offers and licensed through Microsoft. We’ve recently started exploring ways to extend our reach by collaborating with other Microsoft partners, and we’re particularly interested in incentivizing selected partners through Private Offers. However, the documentation on Microsoft Learn clearly states that Private Offers can only be used for Direct Bill or Indirect Provider partners — not Indirect Resellers. We’re wondering: Has anyone successfully worked directly with Indirect Resellers in this context? Is it possible to use CSP margins to incentivize this partner type? Are there any known workarounds or alternatives that would allow us to collaborate and reward Indirect Resellers? We’ve reviewed the available documentation but couldn’t find a clear path forward. Any insights or shared experiences would be greatly appreciated! Thanks in advance!SolvedBGolasowskaNov 05, 2025Copper Contributor264Views0likes1CommentWhat is the impact on GDAP when moving from Direct to Indirect?
When a Direct partner becomes an Indirect Reseller and associates with a Distributor, will they have to reestablish GDAP rights with existing customers once the subscriptions are transferred to the reseller account?Solved276Views0likes5Comments
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- CSP Hoster1 Topic
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