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CSP Promotion Exception Request
We're having trouble claiming a promotion for a customer. Partner support says our PDM needs to submit an exception request. However, we haven't been assigned a PDM. How can we resolve this? Our CSAM doesn't seem to know either. Does anyone have any ideas?SolvedsethDec 12, 2025Iron Contributor150Views0likes5CommentsAzure migration from Old Company that filed Bankruptcy
Hey everyone! We have a unique situation with a customer regarding Azure tenant/workloads. The customer has purchased a company that went bankrupt a few months back, and have inherited their assets which includes a SaaS product hosted on Azure. Microsoft has been sending them invoices for the outstanding balance of the Azure consumption under the old company which is still hosting the application (with active customers). Now they need to move to a new tenant under their name - which is where we are helping them, but they want to find out if we transfer this workload to the new tenant, will the balance be attached to the new company (even though we have paperwork that they have purchased the company)? They are considering moving away to GCP or AWS if it is attached, but we are trying to get them to stay on Azure. We haven't been able to get a straight answer from anywhere. We also want to make sure their application doesn't go down in the event MS decides to shut it off. Can someone guide us in the right direction to someone that can help us - the correct billing/legal/AR dept at MS to get the right answer? Your help is appreciated!SolvedAbhi_AhujaNov 06, 2025Copper Contributor206Views0likes5Comments
Incentivizing Indirect Resellers via CSP – Any Workarounds or Experiences?
Dear Microsoft Partner Community, We’re an ISV partner with a suite of Business Central add-ons available as transactable offers and licensed through Microsoft. We’ve recently started exploring ways to extend our reach by collaborating with other Microsoft partners, and we’re particularly interested in incentivizing selected partners through Private Offers. However, the documentation on Microsoft Learn clearly states that Private Offers can only be used for Direct Bill or Indirect Provider partners — not Indirect Resellers. We’re wondering: Has anyone successfully worked directly with Indirect Resellers in this context? Is it possible to use CSP margins to incentivize this partner type? Are there any known workarounds or alternatives that would allow us to collaborate and reward Indirect Resellers? We’ve reviewed the available documentation but couldn’t find a clear path forward. Any insights or shared experiences would be greatly appreciated! Thanks in advance!SolvedBGolasowskaNov 05, 2025Copper Contributor187Views0likes1Comment
What is the impact on GDAP when moving from Direct to Indirect?
When a Direct partner becomes an Indirect Reseller and associates with a Distributor, will they have to reestablish GDAP rights with existing customers once the subscriptions are transferred to the reseller account?Solved184Views0likes5Comments
Certification requirement to sell and implement MS Dynamics 365
Hi All, We have recently become MS partner and enrolled into the Microsoft AI Cloud Partner Program. We are curious to understand what are the minimum requirements in case we want to sell and implement Dynamic 365 CRM modules. Like number of and variety of certifications to be done. If there is a link of a page containing this information please share the same. Thanks & Regards Abhishek RaghavSolvedRaghavabhiOct 14, 2025Copper Contributor316Views0likes12Comments
CSP Direct: Margin on Azure Fabric Capacity Reservations missing
We as a CSP Direct Partner do not get any margins on Azure Fabric Capacity Reservations. Is that generally the case, that partners do not get margins on Fabric Reservations? Or are we missing any prerequisites such as certifications, etc.? When we sell Fabric Capacity per as you go, then we get 15% margin ("partner earned credit for services managed").SolvedJensH20457Aug 01, 2025Brass Contributor222Views0likes2CommentsUnusual Microsoft CSP Delivery Question
Dear Community, One of my customers has encountered a reseller offering 'non-assignable' CSP licenses (Office LTSC Standard 2024), claiming they are provided as new licenses through the official CSP distribution channel. However, the licenses are not assigned to the customer's existing tenant account, and the software is not accessed or managed via the Microsoft 365 Admin Center. What is delivered: A PDF file containing the product key (unverifiable via VAMT; no results returned) An ISO installation file for Office LTSC 2024 Standard, provided via a link to the seller's SharePoint storage Screenshots from the seller's M365 Admin Center profile displaying a 'billing account' allegedly associated with the customer. However, the billing account type is not specified A message sent to the customer from email address removed for privacy reasons stating: "Your organization has accepted the Microsoft Customer Agreement". No credentials to the Microsoft tenant are provided to the customer This setup appears suspicious for obvious reasons, and I would appreciate a second opinion. Question: Is it even possible to deliver CSP licenses to a specific customer without granting them access to the Microsoft 365 Admin Center?SolvedMateuszDrozdowskiJun 19, 2025Copper Contributor230Views0likes3Comments
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