Indirect

52 Topics

Requirements to transact with indirect CSP in another region
Hi, We're a direct CSP partner in Europe and the CEE regions and we mainly transact in Business Applications (BC, FO and CRM). We've started getting more business in Latin America and until now we've handled it the old-fashionde way, with on-prem licensing, hosting on Azure VMs etc. We're exploring how to move away from this in this region and sell SaaS Biz Apps through CSP. I'm trying to understand the requirements to work with an indirect provider in this region, and mainly - is there any Microsoft requirement that we have a legal entity in that same region (Latin America)? Or we can transact with them through the same entities in Europe that have the direct CSP relationship? Any help is appreciated!
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martinsirashki
Sep 09, 2025 Place Cloud Solution Provider (CSP) partners
1.2KViews
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Admin Agent role is missing in MS Partner Center
Dear team, We have an indirect reseller, who is not able to choose the Admin Agent role in Permissions under Account Settings. According to the MS documentation, you can choose to role to connect with customers. I know the role was there earlier, but I have noticed for a lot of new resellers that the role is missing in Partner Center. So, where has the admin agent gone, and how do I know give this role to a user in MS Parnter Center? Thanks in advance.
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NisChristiansen
Jun 17, 2025 Place Cloud Solution Provider (CSP) partners
3.8KViews
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5Comments
security score requirements > 80 ?
Hi, I’m a distributor and noticed that there has been an update to the One-Page CSP Improvements Campaign – Authorizations One Pager. Previously, the document specified that a security score above 80 was required. However, I noticed that this requirement is no longer mentioned in the latest version I downloaded. Could you please confirm whether this criterion still applies, or if the only current prerequisites are as follows: Multi-Factor Authentication (MFA) must be enabled for all administrative users in the CSP tenant. A security contact must be designated within Partner Center. Security alerts must be responded to within 24 hours or less (not applicable to indirect reseller partners) I would appreciate your clarification on this matter. Ref https://learn.microsoft.com/en-us/partner-center/security/security-requirements i See On Update Partner Center Have New Tag Topic Mandatory requirements Or actually, just do this and it will pass the requirements section. New One Page Remark : When I click Details, I can't open the file at all Azure Information Protection Even though I signed in with an account Partner to view PDF, I can't open Give message Not Have Permission the file. Please help. Old One Page
namlovely201180
Jun 05, 2025 Place Cloud Solution Provider (CSP) partners
1.1KViews
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8Comments
Requirement: Users with administrative roles in the customer tenants must use MFA
I have 4 customers who are showing as not meeting this requirement, I know one of the 4 that we're working with the customer to resolve but the other 3 I cannot for the life of me locate. The majority of our customers we are the sole admin so they are easy but when I click on Insights I get: No. of Admins with MFA enabled. No of Users With MFA Enabled. No of Users (this appears to includ blocked\disabled and maybe guests?) I can't actually tell which tenant has an Admin with MFA not enabled from this data if they have more than one user with a privlidged role. So I created a spreadsheet and went through each tenant and within Entra I looked at their Identity Security Score and one of the requirements within their score is: Ensure multifactor authentication is enabled for all users in administrative roles And besides the one customer I know of who has an 8/10 score, all my other customers have a 10/10 score. I've gone through each customer that I am aware of that could have more than one user with an admin role and any that were transferred to us from another CSP and looked at the Role assignments in Entra and I just cannot locate these remaining 3. I'm stuck at at an overall Security Score of 71.43% becuase i can't get any of the 20 points for this requirements until its 100% complete. What we really need is an additional column in the insights "No. of Admins" so we can at least identify the offending clients as without GDAP access to the customer I would not be able to look at any of the Role assignments or the tenant Identity Security Score and not even be aware of who is bringing me undone with the information provided. I'm going to go through ALL customers again for the third time looking at role assignments for any that might have been missed on the first 2 passes I did, I might even get someone other than me to do it with fresh eyes but its pretty easy to locate as you can sort by the No. of Users assigned to the role so I can't see how I've missed it. We really just need the tools to manage and audit ourselves e.g. that extra column, would make this a < 5 minute job to audit ourselves against this requirement and also I do beleive in this requirement is an important one, i'm not against it, it just needs to be managable\maintainable.
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Greg-Mega
Jun 05, 2025 Place Cloud Solution Provider (CSP) partners
356Views
3likes
10Comments
Microsoft CSP - Indirect Reseller Status is Suspended and Can't Get Fixed
I am in a very bad spot with our indirect reseller Microsoft account and am hoping that maybe someone out there might be able to help me. In mid May, I placed an order with Pax8 for a new customer and the order was rejected by Microsoft with the error, "Associated partner LegalBusinessProfile NotFound." It turns out that when we moved offices and I updated our business's address at http://partner.microsoft.com, Microsoft de-authorized our partner status, which I didn't catch, and then put our Cloud Service Provider (CSP) indirect reseller program into "Suspended" status after some time. In the partner center, I was able to get our legal business profile fixed easy enough - I just had to open a ticket and send them some legal documentation. Everything under the "Partner" tab in the Partner Portal is now green checkboxes and "Authorized". Pax8 tried the provisioning again, and got the same error. It turns out that our "Indirect Reseller status" is now "Suspended" and this wasn't changed when the "Partner" status was fixed. Microsoft has a webpage that describes why this can happen and what to do to get it fixed at https://learn.microsoft.com/en-us/partner-center/account-settings/suspended-partner-center-account . It says, "Microsoft suspends Partner Center accounts for Microsoft AI Cloud Partner Program when: Significant account abuse is detected Your vetting status is Rejected for more than 30 days" We haven't had any account abuse (mercifully, our existing tenants are still operational and being billed for through Pax8), so our vetting status was almost certainly to blame. That same document says, "If you are sure that your account is compliant and should be moved back to Active state, contact https://partner.microsoft.com/dashboard/support/servicerequests/create for help with reactivating your account," so I opened a ticket with Microsoft. Actually, 3 tickets so far, because every single one has the same copy-and-paste reply: Thank you for contacting Microsoft Partner support about the suspension of the CSP account. In the Microsoft AI Cloud Partner Program Agreement, both Microsoft and our partners reserve the right to walk away from the partner relationship by providing 30 days' notice to the other. The notice of suspension and termination proceeding was provided April 2024. Neither party is required to offer an explanation for the decision to terminate the partner agreement. As Microsoft is exercising its rights under this section 4.b of the Microsoft AI Cloud Program Agreement, we are unable to share an explanation or further details. Thanks, I can't get anywhere with Microsoft support. We just landed a big customer and need to set up their tenant. I am afraid that if this goes on much longer or if somehow we are unable to add any more customers to our Pax8 account, that we'll lose this customer, which is large enough to really hurt the business. Does anyone here have any ideas on how to get through to someone at Microsoft that could help with this situation? Does anyone else have any other ideas on what else we could try? Some additional notes: When clicking "Agreements" in the partner portal, we get an error message, "Service unavailable. Something went wrong. Please try reloading the page, if this problem persists please contact https://go.microsoft.com/fwlink/p/?linkid=868372." Everything in Legal Info/Partner looks good. Our "Microsoft AI Cloud Partner Program status" is "Active". Everything in Legal Info/Reseller looks good except that "Indirect Reseller status" shows "Suspended". Under Identifiers/Microsoft AI Cloud Partner Program, I have 1 PartnerGlobal ID and 2 PartnerLocation IDs, corresponding to our old and new addresses. Do I need to delete the old PartnerLocation ID? I haven't done so because it looks like this step is irreversible but I am getting desperate enough to try it. Our "Company profile" is not filled out, but the "Update" button stays grayed out after I fill in the information and it appears that I am unable to update this. I thought that maybe I just needed to sign the "Microsoft AI Cloud Partner Program Agreement" again, but I can't find anywhere on the partner portal where I would do so. I went through my emails exhaustively and we did not receive a, "notice of suspension and termination proceeding" in April 2024, or any other time for that matter. I can't find a copy of the Microsoft AI Cloud Program Agreement to even see what section 4.b says. I've dealt with government bureaucracies a lot in my career, but I've never experienced a Kafkaesque situation 10% as bad as this one. This is probably the most stressful thing I've dealt with in this business in the last decade. This could destroy our business if I can't get this sorted out. Sorry for the wall of text, but I tried to include as much detail as possible and it got long. If you got to this point in my post, thank you for helping or trying to help me. The latest ticket ID we have from Microsoft is 2406050040012239
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RedWindow
May 22, 2025 Place Cloud Solution Provider (CSP) partners
6.5KViews
7likes
32Comments
CSP relationship scenarios
In the Partner Center documentation at https://learn.microsoft.com/en-us/partner-center/enroll/csp-supported-partner-relationships, I find sample scenario 4b and sample scenario 5, which contradicts each other. Sample scenario 4b appears to say that we can buy four ourselves if our production environment is separate from the one used for CSP business, while scenario 5 appears to say that we cannot. Which one is it?
geekceo
May 14, 2025 Place Cloud Solution Provider (CSP) partners
419Views
2likes
6Comments
price increase Is the price for Microsoft 365 Business Basic going to increase soon per May 2025 ?
Hi I got an email from my acquaintance Fw E-mail me saying that there will be a price increase I am under distribution in Thailand not sure when will the increase happen and if it is true I did not get any official E-mail from Microsoft CSP i need know How much will the price increase and when will the effect last?
namlovely201180
Apr 25, 2025 Place Cloud Solution Provider (CSP) partners
212Views
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2Comments
Explore Dynamics 365 Business Central Digital Event
Learn how adding Dynamics 365 Business Central to your offerings catalogue can increase your revenue and reduce customer churn — with low risk and a small lift to your existing resources. Hear from a Modern Work Partner who will join us and share how they got started and successfully built a Business Central business! https://aka.ms/LevelUpwithBC for this upcoming Level Up CSP digital event to and hear about Business Centrals business management solution for small and mid-sized organizations. Voted the number one ERP solution for SMBs by Forbes in 2024, Business Central seamlessly integrates with Microsoft’s productivity and collaboration tools—making it a natural fit for your Modern Work customers. Business Central is also blazing the trails when it comes to AI innovation, bringing copilot capabilities and agents to life, to help your customers become more productive. Date/Time: March 13, 2025 Americas/EMEA 8:00am PST and APAC 5:00pm PST In this session we'll: Guide you on how to lead impactful customer conversations and close Business Central opportunities without significant investment. Walk you through your earnings potential, including lucrative margins and available incentives for partners. https://aka.ms/LevelUpwithBC
Angela_Modern_Work
Feb 28, 2025 Place Cloud Solution Provider (CSP) partners
99Views
3likes
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Level Up CSP | Accelerate with Microsoft 365 Copilot and agents Sales & Technical bootcamps
Join us for a http://aka.ms/LevelUpCSPBootcamp and stay up to date on how to accelerate AI! Get the latest sales tools with our day 1 session, presented by our Modern work experts that will help you sell and go to market with Microsoft 365 Copilot, Copilot Chat and agents. During the technical day 2 & 3 training, CSP partners will gain the skills needed for a successful and secure M365 Copilot implementation, leverage Copilot Chat, and create your first agent. This comprehensive session includes NEW hands-on labs, demos, and resources to enhance learning and execution. Level Up CSP: Microsoft 365 Copilot and Agents Sales Bootcamp 1-day sales bootcamp | http://aka.ms/LevelUpCSPBootcamp Americas/EMEA region: February 25 | 8:00 AM – 12:00 PM, Pacific Time APAC region: February 25 | 5:00 PM – 9:00 PM, Pacific Time Who should attend: Sellers and sales managers Level Up CSP: Microsoft 365 Copilot and Agents Technical Bootcamp 2-day technical bootcamp | http://aka.ms/LevelUpCSPBootcamp Day 1 Americas/EMEA region: February 26 | 8:00 AM – 12:00 PM Pacific Time Day 2 Americas/EMEA region: February 27 | 8:00 AM – 12:00 PM Pacific Time Day 1 APAC region: March 5 | 5:00 PM – 9:00 PM Pacific Time Day 2 APAC region: March 6 | 5:00 PM – 9:00 PM Pacific Time Who should attend: Pre and post sales, IT admins and technical staff About Level Up CSP Training: Level Up CSP Bootcamps are built to help CSP partners grow sales and technical capabilities and accelerate new customer acquisition, upsell and cross sell. Join us for the upcoming Microsoft 365 and Copilot bootcamps to get ready to acquire, upsell and expand with M365 Premium SKUs, Copilot and Copilot Studio.
Angela_Modern_Work
Feb 26, 2025 Place Cloud Solution Provider (CSP) partners
352Views
1like
2Comments
Grow your Business with Microsoft 365 Lighthouse webinar series
Join us for the https://aka.ms/LevelUpM365Lighthouse on Microsoft 365 Lighthouse, your solution for managing and securing your Microsoft 365 customers. Register for the remaining 2 sessions and learn how to grow your business, unlock efficiency, streamline your workflow, and scale your organization with this powerful tool. The 1st session is available on-demand below. Session 2 | Unlock efficiency and scale with Microsoft 365 Lighthouse Date: May 22, 2024 | 8:00 AM & 5:00 PM PT In the second session in our Lighthouse webinar series, "Unlock efficiency and scale with Microsoft 365 Lighthouse” we will dive into baselines — essential configurations and settings — to help you optimize efficiency and scale your organization using Microsoft 365 Lighthouse. Session 3 | Streamline your workflow: simplify everyday tasks with Microsoft 365 Lighthouse Date: June 26, 2024 | 8:00 AM & 5:00 PM PT In this session, we’ll explore practical tips and techniques to make your daily tasks easier using the powerful capabilities of Microsoft 365 Lighthouse. Learn how to monitor risks, reset passwords, implement Multi-Factor Authentication (MFA), stay on top of upcoming renewals, and identify growth opportunities. Who should attend: Technical https://aka.ms/LevelUpM365Lighthouse Session 1 | Transform your business and work with Microsoft 365 Lighthouse Now available on-demand Date: Recorded on April 25, 2024. Review recording by accessing at: https://aka.ms/LevelUpM365Lighthouse In the first session, we delved into the comprehensive capabilities of Microsoft 365 Lighthouse. Discover how this powerful tool can drive efficiency, enhance collaboration, and propel your business forward. Who should replay: Sales & Technical roles
Angela_Modern_Work
Feb 23, 2025 Place Cloud Solution Provider (CSP) partners
1KViews
1like
2Comments