Forum Discussion
fvalieri
Oct 25, 2025Copper Contributor
Questions Regarding New CSP Authorization Enforcement Policies
I have the following questions about the scenario in which a direct bill partner does not meet the new requirements at the CSP tenant anniversary date:
- Restricted Status vs. Suspension/Revocation:
Until recently, official documents indicated that at T+0, a direct bill partner would move to "Restricted" status, allowing them to continue billing and renewing existing customers, but not create new customers or subscriptions, for an indefinite period. This also allowed a reasonable timeframe for transition to indirect CSP.
Now, the new enforcement policies state that at T+30, the tenant is placed in "Suspended" status, and at T+60, it is "Revoked," with no further possibility to operate on active customers and their subscriptions—even in cases where subscriptions have already been paid for annual or annual/monthly contracts.
Could you clarify the reason for this change and the rationale behind the new, stricter enforcement timeline? - Customer Transition Feasibility:
How does Microsoft expect all customers to be transferred to an indirect provider within just 30–60 days after T+0?
Is there any support or guidance for partners to manage such a rapid transition? Because in my opinion is not feasible and could be a potential risk to loose customers business. - Prepaid Subscriptions:
Even if it were possible to transfer all customers within the required timeframe, has Microsoft considered that many of these subscriptions have already been prepaid for an entire year or are in the middle of an annuality with monthly payments by the direct bill partner to Microsoft?
We appreciate your attention to these concerns and look forward to your guidance on how to best manage compliance and customer impact under the new policies. My personal opinion is that is immediately necessary to restore the process as before with the Restricted Status if Direct Bill are not satisfied and give time (one year) to the partner to move to indirect provider all the customers/subscriptions.
Thank you in advance for your support.
1 Reply
- JillArmourMicrosoft
Community Manager
JenRheault can you help here? Thank you kindly! - jill