partner question
100 TopicsAzure Plan CSP Pricelist Download
Dear community, Hope you are doing great. We are a Distributor (ex. Indirect Provider) and we recently discovered a change in terms of Pricing in Partner Center, and more specifically when it comes to Azure Plan Pricelists download. Usually, we were able to download the respective Azure Plan pricelist as a Category under the NCE option. However, what we see now is an option in Beta which redirects us to the Azure Portal. Could you please be so kind to help us identify how will we be able to download the CSV Azure Plan Pricelists as we were doing couple months ago? Thank you so much in advance for your assistance! NickRenew CSP subscription
Hi everyone, I have a question regarding a CSP subscription renewal. I work for a company that is not a Microsoft partner. Previously, we worked with a partner from whom we purchased Microsoft Dynamics 365 FO and some other licenses. We recently received an email from this former partner stating that we need to renew a CSP subscription. For your information, we are a customer, not a partner. Could you please clarify whether this CSP subscription is something we need to renew ourselves, or if this is the responsibility of the partner? I would also appreciate your advice, as I am concerned this might not be legitimate. Please correct me if I am wrong. Best regards,Account Suspended Despite Compliance – Seeking Clarification and Reinstatement
Hello Microsoft Community, My company’s Partner Center account currently shows a Suspended status for both the Indirect Reseller and Microsoft Cloud Solution Provider programs, even though we believe we’ve met all requirements. What we’ve done: Completed all security requirements (MFA enabled, security contact designated) Verified business and legal information is up to date Ensured there are no outstanding payments or compliance issues We received a notice about CSP indirect reseller eligibility (USD 1,000 revenue requirement), but our partner confirms our license spend exceeds this threshold. Our questions: Why is the account still suspended if we’ve addressed the stated requirements? Is there a hidden or unaddressed compliance issue? What specific steps must we follow to have the suspension lifted? Can Microsoft reinstate the account once we provide evidence of compliance? We’re unable to perform critical operations like assigning licenses or accessing partner benefits while suspended. Has anyone experienced a similar situation? Any guidance from Microsoft moderators or the community would be greatly appreciated.URGENT: CSP Direct-Bill Termination. Mistakenly. Support Exhausted, Customers at Risk. MSFT, Help
We are a longstanding Microsoft partner (AOS-G and CSP Direct Bill) and urgently need escalation. Our support channels, including GetHelp escalation, have been unable to resolve or explain an unexplained and unwarranted termination notice, and the 30-day clock is running. This directly impacts our mutual customers and if not resolved ASAP. What Happened January 29, 2026: We received a 30-day termination notice stating we have not met CSP direct bill eligibility requirements. We are indeed compliant and believe this is an error. We provided evidence of compliance to Support and GetHelp several times, but no one has been able to identify what requirement we allegedly fail to meet or propose a solution. They continually say they are working on the issue and will get back to us in a couple days. Notably, we did not receive a 90-day or 60-day advance notice as required by Microsoft's documented process for at risk Direct Sell partners. We confirmed via Exchange message trace that no related emails were received in the prior 90 days. January 20: Nine days before the notice, we began receiving Error 715-123220 preventing us from adding new customers in Partner Center, suggesting our capabilities were already restricted before we were even notified. Tickets Needing Escalation #1 — GetHelp #11414107 / Support Request #2602030010000038 CSP Direct Bill termination notice. No substantive response beyond "we are working on it." #2 — GetHelp #11412447 / Support Request #2601200010001797 Error 715-123220 preventing new customer additions since January 20. Same status. Microsoft, please help: We request these tickets be escalated to the appropriate CSP or Legal team for immediate review and to stop the termination process ASAP. Any Microsoft staff who can assist — we would be deeply grateful! Thank you, sincerely. ShaySolvedNumber of technical support cases for Partner support
Hi everyone, Has anyone noticed that the ASfP (Advanced Support for Partners) included technical support incidents is reduced to around 20–30 cases this year? Many of our past tickets were not partner troubleshooting issues, but Microsoft backend-required requests (e.g., Azure quota increases for high-demand SKUs/regions) where CSP partners must open a support case for approval. Some tickets even take Microsoft internal team months to check and still no solution found. Curious if others see the same and whether Microsoft should separate backend-required requests from actual technical support incidents. Thanks!Solvedsecurity score requirements > 80 ?
Hi, I’m a distributor and noticed that there has been an update to the One-Page CSP Improvements Campaign – Authorizations One Pager. Previously, the document specified that a security score above 80 was required. However, I noticed that this requirement is no longer mentioned in the latest version I downloaded. Could you please confirm whether this criterion still applies, or if the only current prerequisites are as follows: Multi-Factor Authentication (MFA) must be enabled for all administrative users in the CSP tenant. A security contact must be designated within Partner Center. Security alerts must be responded to within 24 hours or less (not applicable to indirect reseller partners) I would appreciate your clarification on this matter. Ref https://learn.microsoft.com/en-us/partner-center/security/security-requirements i See On Update Partner Center Have New Tag Topic Mandatory requirements Or actually, just do this and it will pass the requirements section. New One Page Remark : When I click Details, I can't open the file at all Azure Information Protection Even though I signed in with an account Partner to view PDF, I can't open Give message Not Have Permission the file. Please help. Old One PageCustomer CUSTOMER_NAME notified of anomalous activity in Azure subscription
How do others feel about the alerts showing up in the Partner Center? We’ve detected suspicious or malicious activity in this Azure subscription. The customer of this subscription has been notified. What suspicious or malicious activity did microsoft detect you ask? An important security update is available for your Windows Server Update Services (WSUS) resource(s). That's right, there is no suspicious or malicious activity. Microsoft wants people to install an out of band security update and thought sending a notification to all azure customers was the best way to ensure that happened. Half the clients that received this alert aren't even running windows servers! Those that are running windows servers do not have the WSUS role installed. All the clients Microsoft alerted us about to suspicious activity in their subscriptions... Don't use WSUS We did have the pleasure of manually closing every single alert as "ignore" and I'm delighted to know that these alerts didn't count towards the security requirement to have an avg response time of less than 24h. I thought the partner security alerts were to notify us of critical issues microsoft detected in azure subscriptions. This, does not appear to be that. Am I missing something? thoughts?