On-Demand Level Up CSP Renew and Upsell Sales and Technical Bootcamps
Now available on demand - a special edition bootcamp seriesis available to replay on how to plan and successfully renew and upsell customers during the January–March moment where a majority of Cloud Solution Provider (CSP) seat renewals will take place. Learn how to sell, manage, and deploy premium SKUs by leading with security and device management and highlighting new features to help drive customer conversations. You’ll also find out how to attach and configure Microsoft 365 Copilot and agents and how to leverage key programs and promos from Microsoft to succeed. Level Up CSP: 1-day sales bootcamp Recorded December 10, 2024 Level Up CSP: 2 Day Technical Bootcamp Recorded December 11 & 12 Register to replay today at: https://aka.ms/LevelUpCSPBootcamp
Domain administration not possible with GDAP
Hey everyone, I got resolution to ticket and with it information from Microsoft that Domain registration in behalf of the customer to customers tenant is not supported and will not be in the future as we are moving from DAP to GDAP. This means no domain administration with csp credentials. Do you provide your customers any domains and if so, how are you going to resolve this side of restrictions coming from GDAP? We have been activating the domain for the customer as a service, but now it's going to be pretty much impossible to do in larger scale. Also providing help with issues with domain needs customer to do the operations, so that adds the amount of work needed by the help desk agents with only GDAP active.
How to Manage Access to Azure Subscriptions in CSP as an Indirect Provider?
Hi, I have a question about managing access to Azure subscriptions in the CSP model as an Indirect Provider (Distributor). Granting Access to Customers: What is the correct way to grant access to Azure subscriptions for customers? Are there any recommended practices or tools to simplify this process? Automation: Is it possible to automate the process of granting access? If yes, what tools or scripts could be helpful? Permissions: What permissions are required to smoothly assign such access? Is it necessary to configure GDAP (Granular Delegated Admin Privileges)? Or is using a Foreign Principal sufficient? I’m looking for detailed insights to understand the differences between these approaches and to choose the best solution. Thanks in advance for any tips and guidance! 😊
How to Grant Access to Azure Subscriptions via CSP Channel for Indirect Providers (Disti)?
Hi all, I am seeking advice on how an Indirect Provider (Distributor) can grant access to Azure subscriptions through the CSP (Cloud Solution Provider) channel. Specifically, I have the following questions: Is it possible to automate the process of granting access to Azure subscriptions for resellers or end users? What permissions are necessary to grant this access smoothly and without issues? Is GDAP (Granular Delegated Admin Privileges) required, or will a Foreign Principal suffice for managing access for resellers or end users? Any insights or experiences on this process would be greatly appreciated. Thank you in advance!
Error message: unable to validate your 'Create new GDAP relationship'
In Partner Center I want to create an admin relationship request for a certain customer. As you can see below I receive an error message when I clicked on 'finalize request'. The details of the error message: We are unable to validate your 'Create new GDAP relationship' request at this time. Be advised anonymous connections are not allowed for this service. If you believe you received this message in error, please try your request again. Click tolearn about action you can take. If the issue persists, contact support and reference message code 715-123220 and Transaction ID: xxxxxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx. I tried to create a request on different times of the day and even my colleague doesn't managed to finalize the request because she also receives the same message. Does anyone here has a solution for this because I need to create this request as soon as possible. Thanks in advance!
Useless automated messages and an unsolved problem
I am writing to express my frustration with the ongoing difficulties I am having verifying my Microsoft Store account. Unfortunately, my account verification remains unresolved despite my repeated efforts and submissions of the requested documents. Over the past two weeks, I have provided all requested documents. While verification requires specific documentation, I have provided sufficient evidence to demonstrate my identity and alignment with the information in my account. Unfortunately, the automated responses I have received have not addressed the details of my submissions or clarified any specific issues preventing my verification. This lack of actionable feedback has resulted in significant delays, preventing me from publishing my application—a frustrating and detrimental situation to my business operations. To expedite the resolution of this matter, I request a direct conversation with a representative who can provide clear, actionable guidance tailored to my case. Human interaction will be far more effective than the automated email exchanges I have encountered. Please let me know a convenient time for such a call or direct me to the appropriate contact. I am eager to resolve this matter quickly and will make myself available to make sure that I am doing well. Thank you for your understanding and attention to this matter. I appreciate your prompt response.Annual/monthly price increase per 1st of April 2025
Hi Microsoft, Besides the discussion on the price increase itself: November 2024 announcements - Partner Center announcements | Microsoft Learn I'm wondering how this "standardizing the billing structure" works for triannual subscriptions. The post only states that Annual subscriptions with Monthly payment term will undergo a +5% price increase. But how will this affect multi-year subscriptions? Eg. Triannual subscription with annual payment term. Cheers, Martijn
Contradictory Business Verification Status Blocking AppSource Publishing
Hello everyone, We’re facing a critical verification issue in Partner Center that is preventing us from publishing our Office JS Excel add-in on Microsoft AppSource. Despite receiving explicit approval from the Microsoft Legal Vetting Support Team, ourDeveloper tab continues to show a “Rejected” status. Current Situation & Timeline Dec 13 Reached out to the Microsoft ISV Success Program team about publishing blockers. Opened Support Ticket #2412130040014371 and provided our LLC formation document and domain renewal receipt. Dec 16 (Morning) The Legal Vetting Support Team confirmed our account is “authorized.” Dec 16 (Afternoon) Received a generic response from a support agent (Amol K.), requesting the very documents we had already attached in the ticket. Dec 16–20 Followed up daily with no meaningful response. The Developer tab remained in “Rejected” status, and the “Fix now” button leads to an empty side pane. Dec 20 Our Microsoft ISV Engagement Manager (Mariana Castellanos) escalated directly to the support team. We still have not received any specific guidance on why the “Developer” tab is rejected, nor a fix for the broken “Fix now” button. Contradictory Statuses Legal Info → Partner Tab: Fully verified and authorized, per the Legal Vetting Support Team. Legal Info → Developer Tab: Business verification remains “Rejected” without explanation. “Fix now” Button: Opens an empty side pane, making it impossible to submit additional documents or resolve the rejection. Key Challenges Contradictory Verification The Legal Vetting Support Team says our account is approved, yet the Developer tab shows rejection. Non-Functional “Fix now” Button We can’t move forward or submit anything new because the side pane is blank. Lack of Specific Feedback Support (Amol K.) repeatedly requests documents we have already provided, and we’ve received no clear reason for the rejection. Escalation & Delays Despite daily follow-ups, involvement from our ISV Engagement Manager, and direct contact with the Legal Vetting Support Team, our issue remains unresolved. Community Insights Needed We’ve noticedthat others have encountered similar “Fix now” button issues and generic rejection notices. If you’ve successfully resolved a contradictory verification status or a broken “Fix now” process, could you please share: Workarounds or technical solutions for the non-functional “Fix now” button. Recommended escalation paths beyond standard support channels. Best ways to obtain detailed feedback on why a verification was rejected. This roadblock is preventing us from listing our add-in on AppSource, which directly impacts our ability to serve clients. Any guidance, success stories, or escalation tips would be greatly appreciated. Thank you for your time and help. Best regards, Mateo Beccar Varela Email: email address removed for privacy reasons
