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ImperialGG's avatar
ImperialGG
Copper Contributor
Jan 08, 2026

Number of technical support cases for Partner support

Hi everyone,

Has anyone noticed that the ASfP (Advanced Support for Partners) included technical support incidents is reduced to around 20–30 cases this year?

Many of our past tickets were not partner troubleshooting issues, but Microsoft backend-required requests (e.g., Azure quota increases for high-demand SKUs/regions) where CSP partners must open a support case for approval. Some tickets even take Microsoft internal team months to check and still no solution found.

Curious if others see the same and whether Microsoft should separate backend-required requests from actual technical support incidents. Thanks!

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