Forum Discussion

ImperialGG's avatar
ImperialGG
Copper Contributor
Jan 08, 2026
Solved

Number of technical support cases for Partner support

Hi everyone, Has anyone noticed that the ASfP (Advanced Support for Partners) included technical support incidents is reduced to around 20–30 cases this year? Many of our past tickets were not part...
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Partner question
  • MartijnBreet's avatar
    MartijnBreet
    Jan 20, 2026

    Hi Imperial,

    Correct. You can find more details here: 

    https://partner.microsoft.com/en-US/support/partnersupport 

     click the link to the deck: 

    https://aka.ms/AllCloudPRS-BriefingDeck 

    to learn:

    Advanced Support for Partners
    • 20 PRS cases of cloud reactive included per
    agreement for all clouds technical support (per
    year)
    • 5 cloud consults and pooled account
    management included

    Premier Support for Partners
    • 30 cases of cloud reactive support included per
    agreement for all clouds technical support (per
    year), additional cases available for purchase as
    follow:
    • Sets of 10 cases with a special rate for annual
    commitment
    • Sets of 10 cases purchase as needed 

    be aware the ASfP only supports cloud deployments and doesn't include onprem/hybrid deployments. 

    Regards,

    Martijn

MartijnBreet's avatar
MartijnBreet
Iron Contributor
Jan 20, 2026

Hi Imperial,

Correct. You can find more details here: 

https://partner.microsoft.com/en-US/support/partnersupport 

 click the link to the deck: 

https://aka.ms/AllCloudPRS-BriefingDeck 

to learn:

Advanced Support for Partners
• 20 PRS cases of cloud reactive included per
agreement for all clouds technical support (per
year)
• 5 cloud consults and pooled account
management included

Premier Support for Partners
• 30 cases of cloud reactive support included per
agreement for all clouds technical support (per
year), additional cases available for purchase as
follow:
• Sets of 10 cases with a special rate for annual
commitment
• Sets of 10 cases purchase as needed 

be aware the ASfP only supports cloud deployments and doesn't include onprem/hybrid deployments. 

Regards,

Martijn

  • ImperialGG's avatar
    ImperialGG
    Copper Contributor
    Jan 27, 2026

    Thanks, Martijn. 

    I understand Microsoft’s efforts to reduce support load by introducing more automation for partners. However, this change does not fully reflect real-world partner scenarios, especially when issues stem from Microsoft backend limitations or when partners are advised to open support tickets due to high-demand resources and are still penalized as a result.