Forum Discussion
Number of technical support cases for Partner support
Hi Imperial,
Correct. You can find more details here:
https://partner.microsoft.com/en-US/support/partnersupport
click the link to the deck:
https://aka.ms/AllCloudPRS-BriefingDeck
to learn:
Advanced Support for Partners
• 20 PRS cases of cloud reactive included per
agreement for all clouds technical support (per
year)
• 5 cloud consults and pooled account
management included
Premier Support for Partners
• 30 cases of cloud reactive support included per
agreement for all clouds technical support (per
year), additional cases available for purchase as
follow:
• Sets of 10 cases with a special rate for annual
commitment
• Sets of 10 cases purchase as needed
be aware the ASfP only supports cloud deployments and doesn't include onprem/hybrid deployments.
Regards,
Martijn