Forum Discussion
Account Suspended Despite Compliance – Seeking Clarification and Reinstatement
Community ManagerHave you submitted a support ticket for this? Partner Center Support
Yes, I have submitted several tickets for this issue and provided all the required details as requested.
Were you ever able to resolve this or work around it? I created a new subtenant and it is now stuck in a "Pending qualification" stage.
Any updates further ?
Same case with us. We tried a with a child tenant, and its pending qualification since 3 days.I do have an update. If you submit a ticket and luck into a good support agent, they will see the issue and rectify it on their side.
However - the main issue from here on out is that administering the child tenant is a pain.
Since it's a different tenant, licensing and whatnot isn't shared. So if you want to be really careful with permissions for example and use a privileged admin with PIM, you'd have to get a P2 license for that subtenant separately from your main tenant. You also won't be able to access other similar things the same way as before - like Lighthouse.
Massive pain. The support agent I spoke to admitted they know this is an issue and they've been "instructed from higher ups to just tell people to fix it by created a subtenant." Pretty wild.
I feel like I will keep uncovering nuanced annoyances for years because of this.
All because I changed our address to reflect a true company address change.
