Forum Discussion
February Incentive Payment Not Received – Unable to Create Support Ticket
Hello Team,
We have not received the incentive payment for February and would like assistance reviewing this issue.
Our organization meets the requirements under the App Innovation solution area and is eligible to receive Azure-related incentives.
However, the February payment has not been deposited.
Additionally, we are unable to create a support ticket in Partner Center
because the AI Assistant interface prevents access to the support request page.
Could you please check if there are any issues with our eligibility, payment profile, or required documentation, or help escalate this matter to the appropriate support team?
Thank you.
1 Reply
This is a partner-to-partner community forum. We can't check or validate anything, just thinking along.
Payment not being received could be due to not being enrolled in MCI, or not having an active payment and billing profile on your partner account. Or of course not being eligible, though you mention you are.
Additionally, you should be able to submit tickets. Yes the AI assistant first requires you to ask a question to them, but after that you can still submit a ticket. Or just ask the AI assistant why incentive payment is not yet send.
