CSP

215 Topics

New 3Yr Offer for ME3 and ME5
I see the announcement in Partner Center Announcements that the 3Yr Term for ME3 and ME5 will be available in June and there is an FAQ, but it says I don't have permissions to access. Can anyone else access this? Also, does anyone know what the liability is for the Partner? When I look at the billing terms documentation for 3Yr terms, it was last updated April 25th and is very specific to Dynamics. It does state that a partner can cancel during the term, but again, is that specific to Dynamics or is that an option for the new SKUs as well?
Heather5975
May 13, 2025 Place Cloud Solution Provider (CSP) partners
180Views
4likes
6Comments
I have a question about upcoming FY26 on the Distributor side minimum of 30 million USD TTM billed.
I am in Tie Distribution, distributing in Thailand. i see New Update What does this mean, please elaborate. I want to know how the revenue is calculated and is the minimum really 30 million USD? How can I check how much the current amount is? How is the TTM billed CSP revenue measured, and where can we view our historical data?
namlovely201180
May 13, 2025 Place Cloud Solution Provider (CSP) partners
197Views
0likes
11Comments
CSP relationship scenarios
In the Partner Center documentation at https://learn.microsoft.com/en-us/partner-center/enroll/csp-supported-partner-relationships, I find sample scenario 4b and sample scenario 5, which contradicts each other. Sample scenario 4b appears to say that we can buy four ourselves if our production environment is separate from the one used for CSP business, while scenario 5 appears to say that we cannot. Which one is it?
geekceo
May 13, 2025 Place Cloud Solution Provider (CSP) partners
79Views
2likes
3Comments
Details on the Annual Assessment and Security Score?
Are there more details on what is required for the annual assessment and security score for Direct CSP? We want to get an understanding of what is required and the lift for our teams to prepare and do these assessments.
ileanar
May 12, 2025 Place Cloud Solution Provider (CSP) partners
51Views
1like
2Comments
Microsoft's Verification and Support System
Microsoft's verification and support system is absolutely appalling. Despite providing every piece of required information for my company, their system continues to reject my verification attempts. I've gone above and beyond by paying extra to create additional email accounts in the format email address removed for privacy reasons. I've submitted QR-coded invoices officially verified by government authorities. Our WHOIS data is current and accurate. My name matches perfectly across all documentation and our DUNS number is correct. Yet, I keep receiving the same frustrating response: "This is because the primary contact details did not match." When I reach out through their official support channels, it takes them five days just to respond. It's been two months now, and I'm still waiting for approval just to register. It's absurd that such a large company maintains such a disastrous system. All they need to do is verify real users directly without relying on AI algorithms. They're so focused on automating everything with artificial intelligence that they've created a dysfunctional process. Despite all their technology, humans still remain superior at handling these verification tasks, yet Microsoft seems determined to automate a process they haven't properly designed.
kaanvision
May 10, 2025 Place Partner Support Offerings
29Views
0likes
0Comments
No Restricted tables in Dynamics Sales ? and Question for Portal users
Hello, I don't have full answer in the artice https://learn.microsoft.com/en-us/power-apps/maker/data-platform/data-platform-restricted-entities . 1. I need to clarify if a Power Apps Premium licensed user can create, edit and close opportunities. -> Sales tables (Lead,Opportunity, Quote...) are not listed 2. Also would it be possible for a Power Pages Authenticated (internal User) to close a case. -> It says about "Power Apps, Power Automate, or Copilot Studio licensed" but Power Page is not listed. Any help is welcomed :) Kind regards, Pierre-Olivier
Solved
Popujol
May 09, 2025 Place Cloud Solution Provider (CSP) partners
110Views
0likes
4Comments
Microsoft CSP - Indirect Reseller Status is Suspended and Can't Get Fixed
I am in a very bad spot with our indirect reseller Microsoft account and am hoping that maybe someone out there might be able to help me. In mid May, I placed an order with Pax8 for a new customer and the order was rejected by Microsoft with the error, "Associated partner LegalBusinessProfile NotFound." It turns out that when we moved offices and I updated our business's address at partner.microsoft.com, Microsoft de-authorized our partner status, which I didn't catch, and then put our Cloud Service Provider (CSP) indirect reseller program into "Suspended" status after some time. In the partner center, I was able to get our legal business profile fixed easy enough - I just had to open a ticket and send them some legal documentation. Everything under the "Partner" tab in the Partner Portal is now green checkboxes and "Authorized". Pax8 tried the provisioning again, and got the same error. It turns out that our "Indirect Reseller status" is now "Suspended" and this wasn't changed when the "Partner" status was fixed. Microsoft has a webpage that describes why this can happen and what to do to get it fixed at https://learn.microsoft.com/en-us/partner-center/account-settings/suspended-partner-center-account . It says, "Microsoft suspends Partner Center accounts for Microsoft AI Cloud Partner Program when: Significant account abuse is detected Your vetting status is Rejected for more than 30 days" We haven't had any account abuse (mercifully, our existing tenants are still operational and being billed for through Pax8), so our vetting status was almost certainly to blame. That same document says, "If you are sure that your account is compliant and should be moved back to Active state, contact Support for help with reactivating your account," so I opened a ticket with Microsoft. Actually, 3 tickets so far, because every single one has the same copy-and-paste reply: Thank you for contacting Microsoft Partner support about the suspension of the CSP account. In the Microsoft AI Cloud Partner Program Agreement, both Microsoft and our partners reserve the right to walk away from the partner relationship by providing 30 days' notice to the other. The notice of suspension and termination proceeding was provided April 2024. Neither party is required to offer an explanation for the decision to terminate the partner agreement. As Microsoft is exercising its rights under this section 4.b of the Microsoft AI Cloud Program Agreement, we are unable to share an explanation or further details. Thanks, I can't get anywhere with Microsoft support. We just landed a big customer and need to set up their tenant. I am afraid that if this goes on much longer or if somehow we are unable to add any more customers to our Pax8 account, that we'll lose this customer, which is large enough to really hurt the business. Does anyone here have any ideas on how to get through to someone at Microsoft that could help with this situation? Does anyone else have any other ideas on what else we could try? Some additional notes: When clicking "Agreements" in the partner portal, we get an error message, "Service unavailable. Something went wrong. Please try reloading the page, if this problem persists please contact Microsoft support." Everything in Legal Info/Partner looks good. Our "Microsoft AI Cloud Partner Program status" is "Active". Everything in Legal Info/Reseller looks good except that "Indirect Reseller status" shows "Suspended". Under Identifiers/Microsoft AI Cloud Partner Program, I have 1 PartnerGlobal ID and 2 PartnerLocation IDs, corresponding to our old and new addresses. Do I need to delete the old PartnerLocation ID? I haven't done so because it looks like this step is irreversible but I am getting desperate enough to try it. Our "Company profile" is not filled out, but the "Update" button stays grayed out after I fill in the information and it appears that I am unable to update this. I thought that maybe I just needed to sign the "Microsoft AI Cloud Partner Program Agreement" again, but I can't find anywhere on the partner portal where I would do so. I went through my emails exhaustively and we did not receive a, "notice of suspension and termination proceeding" in April 2024, or any other time for that matter. I can't find a copy of the Microsoft AI Cloud Program Agreement to even see what section 4.b says. I've dealt with government bureaucracies a lot in my career, but I've never experienced a Kafkaesque situation 10% as bad as this one. This is probably the most stressful thing I've dealt with in this business in the last decade. This could destroy our business if I can't get this sorted out. Sorry for the wall of text, but I tried to include as much detail as possible and it got long. If you got to this point in my post, thank you for helping or trying to help me. The latest ticket ID we have from Microsoft is 2406050040012239
Solved
RedWindow
May 08, 2025 Place Cloud Solution Provider (CSP) partners
3.4KViews
6likes
29Comments
Measuring and evaluating TTM Revenue requirement
For the TTM Rev requirement of $1M for Direct CSP, how is this measured, and how can we see what we've done in previous years?
Solved
ileanar
May 07, 2025 Place Cloud Solution Provider (CSP) partners
88Views
1like
2Comments
Updated MPA - Extended Term & Opt Out Explanation
Dear community, We are an Indirect Provider in CSP and we have been reviewing the updated version of the MPA that is available for review in Partner Center. As we were reading it, we saw a new clause. more specifically clause 8 (g) in page 43 that describes that and I quote "Extended Term for Expiring Subscriptions. If a Software Subscription or seat-based OLS Subscription is not renewed at the end of the subscription term, access to the applicable Software or OLS will continue following expiration for 30 days and may continue thereafter for successive one-month periods until cancelled (“Extended Term”). Microsoft reserves the right to invoice Company for the Extended Term at the then-current published price for a monthly subscription plus a three (3) percent uplift. If it does, Microsoft will provide Company with an opportunity to opt out of the Extended Term prior to the expiration date and request instead that the applicable Subscription either be renewed automatically or disabled immediately upon expiration. Company will have 90 days to extract Customer Data from a disabled account, but the Subscription cannot be reactivated." Following the above new clause, could please help us understand the following two questions: Does the "Extended Term" as described above include the 30 first days after the expiration of a subscription or not? Could you please enlighten us on the way that this "opt out opportunity" will be systematically implemented? How will we be able to utilize this opportunity for our partners/indirect resellers? Kindly asking for your significant help on these points as it is critical for our business decisions to avoid unforeseen costs for our partners. Thank you in advance, Nick
Solved
nick_Anag
May 06, 2025 Place Cloud Solution Provider (CSP) partners
300Views
6likes
8Comments
Unable to generate keys to perpetual software
Hello. We're indirect provider and we need to provide support for end customers who purchased perpetual software licenses. When they hit the limit of software activation we need to create support ticket for them and provide software key so support can increase the limit of activation. Problem is that when we want to generate key in Partner Center we get following error message: We are unable to validate your 'Get Key' request at this time. Be advised anonymous connections are not allowed for this service. If you believe you received this message in error, please try your request again. If the issue persists, contact support and reference message code 715-123220 and Transaction ID: e687a1d1-ca1a-422e-a4d5-ae06b6cd711e. We talked with support and checked multiple sources of support but we're told to use different browser, incognito mode, to not use VPN, check permissions and so on. We've tried all of suggestions in different environments and users but we're still not able to generate keys and provide support to customers. Does anyone can help us out?
KarolPapala
May 06, 2025 Place Cloud Solution Provider (CSP) partners
248Views
0likes
6Comments

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ME5","conversation":{"__ref":"Conversation:conversation:4410441"},"id":"message:4410441","revisionNum":1,"uid":4410441,"depth":0,"board":{"__ref":"Forum:board:CloudServicesProvidersPartners"},"author":{"__ref":"User:user:1091287"},"metrics":{"__typename":"MessageMetrics","views":180},"postTime":"2025-05-02T11:57:07.789-07:00","lastPublishTime":"2025-05-02T11:57:07.789-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" I see the announcement in Partner Center Announcements that the 3Yr Term for ME3 and ME5 will be available in June and there is an FAQ, but it says I don't have permissions to access. Can anyone else access this? Also, does anyone know what the liability is for the Partner? When I look at the billing terms documentation for 3Yr terms, it was last updated April 25th and is very specific to Dynamics. It does state that a partner can cancel during the term, but again, is that specific to Dynamics or is that an option for the new SKUs as well? ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"553","kudosSumWeight":4,"repliesCount":6,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:4411789":{"__typename":"Conversation","id":"conversation:4411789","topic":{"__typename":"ForumTopicMessage","uid":4411789},"lastPostingActivityTime":"2025-05-13T02:21:35.244-07:00","solved":false},"User:user:1843975":{"__typename":"User","uid":1843975,"login":"namlovely201180","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://techcommunity.microsoft.com/t5/s/gxcuf89792/images/dS0xODQzOTc1LTQ2OTQwN2k5NDA5MzlGRjBFNTUyN0RB"},"id":"user:1843975"},"AssociatedImage:{\"url\":\"https://techcommunity.microsoft.com/t5/s/gxcuf89792/images/bS00NDExNzg5LUFMTmpmaA?revision=1\"}":{"__typename":"AssociatedImage","url":"https://techcommunity.microsoft.com/t5/s/gxcuf89792/images/bS00NDExNzg5LUFMTmpmaA?revision=1","title":"image.png","associationType":"BODY","width":1934,"height":716,"altText":""},"ForumTopicMessage:message:4411789":{"__typename":"ForumTopicMessage","subject":"I have a question about upcoming FY26 on the Distributor side minimum of 30 million USD TTM billed.","conversation":{"__ref":"Conversation:conversation:4411789"},"id":"message:4411789","revisionNum":1,"uid":4411789,"depth":0,"board":{"__ref":"Forum:board:CloudServicesProvidersPartners"},"author":{"__ref":"User:user:1843975"},"metrics":{"__typename":"MessageMetrics","views":197},"postTime":"2025-05-07T21:58:39.551-07:00","lastPublishTime":"2025-05-07T21:58:39.551-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" I am in Tie Distribution, distributing in Thailand. i see New Update What does this mean, please elaborate. I want to know how the revenue is calculated and is the minimum really 30 million USD? How can I check how much the current amount is? How is the TTM billed CSP revenue measured, and where can we view our historical data? ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"348","kudosSumWeight":0,"repliesCount":11,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[{"__typename":"AssociatedImageEdge","cursor":"MjUuM3wyLjF8b3wyNXxfTlZffDE","node":{"__ref":"AssociatedImage:{\"url\":\"https://techcommunity.microsoft.com/t5/s/gxcuf89792/images/bS00NDExNzg5LUFMTmpmaA?revision=1\"}"}}],"totalCount":1,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:4412105":{"__typename":"Conversation","id":"conversation:4412105","topic":{"__typename":"ForumTopicMessage","uid":4412105},"lastPostingActivityTime":"2025-05-13T00:29:15.791-07:00","solved":false},"User:user:1187920":{"__typename":"User","uid":1187920,"login":"geekceo","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://techcommunity.microsoft.com/t5/s/gxcuf89792/m_assets/avatars/default/avatar-6.svg?time=0"},"id":"user:1187920"},"ForumTopicMessage:message:4412105":{"__typename":"ForumTopicMessage","subject":"CSP relationship scenarios","conversation":{"__ref":"Conversation:conversation:4412105"},"id":"message:4412105","revisionNum":1,"uid":4412105,"depth":0,"board":{"__ref":"Forum:board:CloudServicesProvidersPartners"},"author":{"__ref":"User:user:1187920"},"metrics":{"__typename":"MessageMetrics","views":79},"postTime":"2025-05-08T14:42:22.538-07:00","lastPublishTime":"2025-05-08T14:42:22.538-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" In the Partner Center documentation at https://learn.microsoft.com/en-us/partner-center/enroll/csp-supported-partner-relationships, I find sample scenario 4b and sample scenario 5, which contradicts each other. Sample scenario 4b appears to say that we can buy four ourselves if our production environment is separate from the one used for CSP business, while scenario 5 appears to say that we cannot. Which one is it? ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"421","kudosSumWeight":2,"repliesCount":3,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:4411157":{"__typename":"Conversation","id":"conversation:4411157","topic":{"__typename":"ForumTopicMessage","uid":4411157},"lastPostingActivityTime":"2025-05-12T10:19:02.214-07:00","solved":false},"User:user:2437118":{"__typename":"User","uid":2437118,"login":"ileanar","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://techcommunity.microsoft.com/t5/s/gxcuf89792/m_assets/avatars/default/avatar-10.svg?time=0"},"id":"user:2437118"},"ForumTopicMessage:message:4411157":{"__typename":"ForumTopicMessage","subject":"Details on the Annual Assessment and Security Score?","conversation":{"__ref":"Conversation:conversation:4411157"},"id":"message:4411157","revisionNum":1,"uid":4411157,"depth":0,"board":{"__ref":"Forum:board:CloudServicesProvidersPartners"},"author":{"__ref":"User:user:2437118"},"metrics":{"__typename":"MessageMetrics","views":51},"postTime":"2025-05-06T05:45:31.959-07:00","lastPublishTime":"2025-05-06T05:45:31.959-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Are there more details on what is required for the annual assessment and security score for Direct CSP? We want to get an understanding of what is required and the lift for our teams to prepare and do these assessments. ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"221","kudosSumWeight":1,"repliesCount":2,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:4412589":{"__typename":"Conversation","id":"conversation:4412589","topic":{"__typename":"ForumTopicMessage","uid":4412589},"lastPostingActivityTime":"2025-05-10T15:27:56.678-07:00","solved":false},"Forum:board:ASfP":{"__typename":"Forum","id":"board:ASfP","displayId":"ASfP","nodeType":"board","conversationStyle":"FORUM","title":"Partner Support Offerings","shortTitle":"Partner Support Offerings","parent":{"__ref":"Category:category:MCPP"}},"User:user:3027978":{"__typename":"User","uid":3027978,"login":"kaanvision","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://techcommunity.microsoft.com/t5/s/gxcuf89792/m_assets/avatars/default/avatar-4.svg?time=0"},"id":"user:3027978"},"AssociatedImage:{\"url\":\"https://techcommunity.microsoft.com/t5/s/gxcuf89792/images/bS00NDEyNTg5LTloaWJoNg?revision=1\"}":{"__typename":"AssociatedImage","url":"https://techcommunity.microsoft.com/t5/s/gxcuf89792/images/bS00NDEyNTg5LTloaWJoNg?revision=1","title":"image.png","associationType":"BODY","width":1175,"height":467,"altText":""},"ForumTopicMessage:message:4412589":{"__typename":"ForumTopicMessage","subject":"Microsoft's Verification and Support System","conversation":{"__ref":"Conversation:conversation:4412589"},"id":"message:4412589","revisionNum":1,"uid":4412589,"depth":0,"board":{"__ref":"Forum:board:ASfP"},"author":{"__ref":"User:user:3027978"},"metrics":{"__typename":"MessageMetrics","views":29},"postTime":"2025-05-10T15:27:56.678-07:00","lastPublishTime":"2025-05-10T15:27:56.678-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Microsoft's verification and support system is absolutely appalling. Despite providing every piece of required information for my company, their system continues to reject my verification attempts. I've gone above and beyond by paying extra to create additional email accounts in the format email address removed for privacy reasons. I've submitted QR-coded invoices officially verified by government authorities. Our WHOIS data is current and accurate. My name matches perfectly across all documentation and our DUNS number is correct. Yet, I keep receiving the same frustrating response: \"This is because the primary contact details did not match.\" When I reach out through their official support channels, it takes them five days just to respond. It's been two months now, and I'm still waiting for approval just to register. It's absurd that such a large company maintains such a disastrous system. All they need to do is verify real users directly without relying on AI algorithms. They're so focused on automating everything with artificial intelligence that they've created a dysfunctional process. Despite all their technology, humans still remain superior at handling these verification tasks, yet Microsoft seems determined to automate a process they haven't properly designed. ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"1304","kudosSumWeight":0,"repliesCount":0,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[{"__typename":"AssociatedImageEdge","cursor":"MjUuM3wyLjF8b3wyNXxfTlZffDE","node":{"__ref":"AssociatedImage:{\"url\":\"https://techcommunity.microsoft.com/t5/s/gxcuf89792/images/bS00NDEyNTg5LTloaWJoNg?revision=1\"}"}}],"totalCount":1,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:4409964":{"__typename":"Conversation","id":"conversation:4409964","topic":{"__typename":"ForumTopicMessage","uid":4409964},"lastPostingActivityTime":"2025-05-09T13:16:47.442-07:00","solved":true},"User:user:539679":{"__typename":"User","uid":539679,"login":"Popujol","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://techcommunity.microsoft.com/t5/s/gxcuf89792/m_assets/avatars/default/avatar-10.svg?time=0"},"id":"user:539679"},"ForumTopicMessage:message:4409964":{"__typename":"ForumTopicMessage","subject":"No Restricted tables in Dynamics Sales ? and Question for Portal users","conversation":{"__ref":"Conversation:conversation:4409964"},"id":"message:4409964","revisionNum":1,"uid":4409964,"depth":0,"board":{"__ref":"Forum:board:CloudServicesProvidersPartners"},"author":{"__ref":"User:user:539679"},"metrics":{"__typename":"MessageMetrics","views":110},"postTime":"2025-05-01T01:29:44.700-07:00","lastPublishTime":"2025-05-01T01:29:44.700-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Hello, I don't have full answer in the artice https://learn.microsoft.com/en-us/power-apps/maker/data-platform/data-platform-restricted-entities . 1. I need to clarify if a Power Apps Premium licensed user can create, edit and close opportunities. -> Sales tables (Lead,Opportunity, Quote...) are not listed 2. Also would it be possible for a Power Pages Authenticated (internal User) to close a case. -> It says about \"Power Apps, Power Automate, or Copilot Studio licensed\" but Power Page is not listed. Any help is welcomed :) Kind regards, Pierre-Olivier ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"596","kudosSumWeight":0,"repliesCount":4,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:4162754":{"__typename":"Conversation","id":"conversation:4162754","topic":{"__typename":"ForumTopicMessage","uid":4162754},"lastPostingActivityTime":"2025-05-08T09:32:52.366-07:00","solved":true},"User:user:2511509":{"__typename":"User","uid":2511509,"login":"RedWindow","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://techcommunity.microsoft.com/t5/s/gxcuf89792/m_assets/avatars/default/avatar-1.svg?time=0"},"id":"user:2511509"},"ForumTopicMessage:message:4162754":{"__typename":"ForumTopicMessage","subject":"Microsoft CSP - Indirect Reseller Status is Suspended and Can't Get Fixed","conversation":{"__ref":"Conversation:conversation:4162754"},"id":"message:4162754","revisionNum":1,"uid":4162754,"depth":0,"board":{"__ref":"Forum:board:CloudServicesProvidersPartners"},"author":{"__ref":"User:user:2511509"},"metrics":{"__typename":"MessageMetrics","views":3393},"postTime":"2024-06-07T09:43:51.744-07:00","lastPublishTime":"2024-06-07T09:43:51.744-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" I am in a very bad spot with our indirect reseller Microsoft account and am hoping that maybe someone out there might be able to help me. In mid May, I placed an order with Pax8 for a new customer and the order was rejected by Microsoft with the error, \"Associated partner LegalBusinessProfile NotFound.\" It turns out that when we moved offices and I updated our business's address at partner.microsoft.com, Microsoft de-authorized our partner status, which I didn't catch, and then put our Cloud Service Provider (CSP) indirect reseller program into \"Suspended\" status after some time. In the partner center, I was able to get our legal business profile fixed easy enough - I just had to open a ticket and send them some legal documentation. Everything under the \"Partner\" tab in the Partner Portal is now green checkboxes and \"Authorized\". Pax8 tried the provisioning again, and got the same error. It turns out that our \"Indirect Reseller status\" is now \"Suspended\" and this wasn't changed when the \"Partner\" status was fixed. Microsoft has a webpage that describes why this can happen and what to do to get it fixed at https://learn.microsoft.com/en-us/partner-center/account-settings/suspended-partner-center-account . It says, \"Microsoft suspends Partner Center accounts for Microsoft AI Cloud Partner Program when: Significant account abuse is detected Your vetting status is Rejected for more than 30 days\" We haven't had any account abuse (mercifully, our existing tenants are still operational and being billed for through Pax8), so our vetting status was almost certainly to blame. That same document says, \"If you are sure that your account is compliant and should be moved back to Active state, contact Support for help with reactivating your account,\" so I opened a ticket with Microsoft. Actually, 3 tickets so far, because every single one has the same copy-and-paste reply: Thank you for contacting Microsoft Partner support about the suspension of the CSP account. In the Microsoft AI Cloud Partner Program Agreement, both Microsoft and our partners reserve the right to walk away from the partner relationship by providing 30 days' notice to the other. The notice of suspension and termination proceeding was provided April 2024. Neither party is required to offer an explanation for the decision to terminate the partner agreement. As Microsoft is exercising its rights under this section 4.b of the Microsoft AI Cloud Program Agreement, we are unable to share an explanation or further details. Thanks, I can't get anywhere with Microsoft support. We just landed a big customer and need to set up their tenant. I am afraid that if this goes on much longer or if somehow we are unable to add any more customers to our Pax8 account, that we'll lose this customer, which is large enough to really hurt the business. Does anyone here have any ideas on how to get through to someone at Microsoft that could help with this situation? Does anyone else have any other ideas on what else we could try? Some additional notes: When clicking \"Agreements\" in the partner portal, we get an error message, \"Service unavailable. Something went wrong. Please try reloading the page, if this problem persists please contact Microsoft support.\" Everything in Legal Info/Partner looks good. Our \"Microsoft AI Cloud Partner Program status\" is \"Active\". Everything in Legal Info/Reseller looks good except that \"Indirect Reseller status\" shows \"Suspended\". Under Identifiers/Microsoft AI Cloud Partner Program, I have 1 PartnerGlobal ID and 2 PartnerLocation IDs, corresponding to our old and new addresses. Do I need to delete the old PartnerLocation ID? I haven't done so because it looks like this step is irreversible but I am getting desperate enough to try it. Our \"Company profile\" is not filled out, but the \"Update\" button stays grayed out after I fill in the information and it appears that I am unable to update this. I thought that maybe I just needed to sign the \"Microsoft AI Cloud Partner Program Agreement\" again, but I can't find anywhere on the partner portal where I would do so. I went through my emails exhaustively and we did not receive a, \"notice of suspension and termination proceeding\" in April 2024, or any other time for that matter. I can't find a copy of the Microsoft AI Cloud Program Agreement to even see what section 4.b says. I've dealt with government bureaucracies a lot in my career, but I've never experienced a Kafkaesque situation 10% as bad as this one. This is probably the most stressful thing I've dealt with in this business in the last decade. This could destroy our business if I can't get this sorted out. Sorry for the wall of text, but I tried to include as much detail as possible and it got long. If you got to this point in my post, thank you for helping or trying to help me. The latest ticket ID we have from Microsoft is 2406050040012239 ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"5009","kudosSumWeight":6,"repliesCount":29,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:4411159":{"__typename":"Conversation","id":"conversation:4411159","topic":{"__typename":"ForumTopicMessage","uid":4411159},"lastPostingActivityTime":"2025-05-06T18:26:40.863-07:00","solved":true},"ForumTopicMessage:message:4411159":{"__typename":"ForumTopicMessage","subject":"Measuring and evaluating TTM Revenue requirement","conversation":{"__ref":"Conversation:conversation:4411159"},"id":"message:4411159","revisionNum":1,"uid":4411159,"depth":0,"board":{"__ref":"Forum:board:CloudServicesProvidersPartners"},"author":{"__ref":"User:user:2437118"},"metrics":{"__typename":"MessageMetrics","views":88},"postTime":"2025-05-06T05:47:36.542-07:00","lastPublishTime":"2025-05-06T05:47:36.542-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" For the TTM Rev requirement of $1M for Direct CSP, how is this measured, and how can we see what we've done in previous years? ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"128","kudosSumWeight":1,"repliesCount":2,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:4403075":{"__typename":"Conversation","id":"conversation:4403075","topic":{"__typename":"ForumTopicMessage","uid":4403075},"lastPostingActivityTime":"2025-05-06T15:00:05.362-07:00","solved":true},"User:user:1954534":{"__typename":"User","uid":1954534,"login":"nick_Anag","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://techcommunity.microsoft.com/t5/s/gxcuf89792/images/dS0xOTU0NTM0LTE1anI3eg?image-coordinates=0%2C108%2C2174%2C2282"},"id":"user:1954534"},"ForumTopicMessage:message:4403075":{"__typename":"ForumTopicMessage","subject":"Updated MPA - Extended Term & Opt Out Explanation","conversation":{"__ref":"Conversation:conversation:4403075"},"id":"message:4403075","revisionNum":1,"uid":4403075,"depth":0,"board":{"__ref":"Forum:board:CloudServicesProvidersPartners"},"author":{"__ref":"User:user:1954534"},"metrics":{"__typename":"MessageMetrics","views":300},"postTime":"2025-04-10T09:51:40.682-07:00","lastPublishTime":"2025-04-10T09:51:40.682-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Dear community, We are an Indirect Provider in CSP and we have been reviewing the updated version of the MPA that is available for review in Partner Center. As we were reading it, we saw a new clause. more specifically clause 8 (g) in page 43 that describes that and I quote \"Extended Term for Expiring Subscriptions. If a Software Subscription or seat-based OLS Subscription is not renewed at the end of the subscription term, access to the applicable Software or OLS will continue following expiration for 30 days and may continue thereafter for successive one-month periods until cancelled (“Extended Term”). Microsoft reserves the right to invoice Company for the Extended Term at the then-current published price for a monthly subscription plus a three (3) percent uplift. If it does, Microsoft will provide Company with an opportunity to opt out of the Extended Term prior to the expiration date and request instead that the applicable Subscription either be renewed automatically or disabled immediately upon expiration. Company will have 90 days to extract Customer Data from a disabled account, but the Subscription cannot be reactivated.\" Following the above new clause, could please help us understand the following two questions: Does the \"Extended Term\" as described above include the 30 first days after the expiration of a subscription or not? Could you please enlighten us on the way that this \"opt out opportunity\" will be systematically implemented? How will we be able to utilize this opportunity for our partners/indirect resellers? Kindly asking for your significant help on these points as it is critical for our business decisions to avoid unforeseen costs for our partners. Thank you in advance, Nick ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"1738","kudosSumWeight":6,"repliesCount":8,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:4407891":{"__typename":"Conversation","id":"conversation:4407891","topic":{"__typename":"ForumTopicMessage","uid":4407891},"lastPostingActivityTime":"2025-05-06T14:34:41.586-07:00","solved":false},"User:user:3009953":{"__typename":"User","uid":3009953,"login":"KarolPapala","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://techcommunity.microsoft.com/t5/s/gxcuf89792/m_assets/avatars/default/avatar-9.svg?time=0"},"id":"user:3009953"},"ForumTopicMessage:message:4407891":{"__typename":"ForumTopicMessage","subject":"Unable to generate keys to perpetual software","conversation":{"__ref":"Conversation:conversation:4407891"},"id":"message:4407891","revisionNum":1,"uid":4407891,"depth":0,"board":{"__ref":"Forum:board:CloudServicesProvidersPartners"},"author":{"__ref":"User:user:3009953"},"metrics":{"__typename":"MessageMetrics","views":248},"postTime":"2025-04-25T01:10:15.249-07:00","lastPublishTime":"2025-04-25T01:10:15.249-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Hello. We're indirect provider and we need to provide support for end customers who purchased perpetual software licenses. When they hit the limit of software activation we need to create support ticket for them and provide software key so support can increase the limit of activation. Problem is that when we want to generate key in Partner Center we get following error message: We are unable to validate your 'Get Key' request at this time. Be advised anonymous connections are not allowed for this service. If you believe you received this message in error, please try your request again. If the issue persists, contact support and reference message code 715-123220 and Transaction ID: e687a1d1-ca1a-422e-a4d5-ae06b6cd711e. We talked with support and checked multiple sources of support but we're told to use different browser, incognito mode, to not use VPN, check permissions and so on. We've tried all of suggestions in different environments and users but we're still not able to generate keys and provide support to customers. Does anyone can help us out? 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