Developer Employment Verification stuck at Rejected (Pending Partner Action)
Hello Community Managers, our almost 10-years-old active Windows Hardware Developer Account (SellerID 33743350) is completely blocked. After updating our company information to exactly match to our legal entity and identify myself, we received an email to upload documents, but this email links to the legal info page, and there is no possibility to upload anything. Can a Community Manager please escalate this case manually to the Vetting Operations Team, so we can submit our official Commercial Register extract (Handelsregisterauszug)? Thank you and with best regards, Georg
Verification Authorized but hardware dashboard still returns "account deactivated"
Our company verification completed today and Legal info now shows Authorized. The program selector lists Hardware under "Active In". An EV code signing certificate for the same legal entity is registered and Active on the account. However the hardware dashboard returns an access error saying the account is deactivated, and the Agreements page is empty — no program agreement has ever been recorded. There is no way out of this from the UI. The enrollment flow does not appear because the account is already marked as enrolled, and the Hardware "Get started" link on the Programs page does nothing. Could someone check whether the hardware program enrollment completed on the backend, and whether the program agreement is missing? Seller ID and correlation IDs available on request.
Hardware enrollment blocked — requesting manual review
Hello Microsoft Partner Compliance / Verification team, We are a legitimate and established software development company incorporated in the Qatar Financial Centre (QFC) in September 2022. We hold a valid software development license and operate as a real business with a corporate office, an established website, and a portfolio of software products that can be reviewed on our website. Our company is fully identifiable through its corporate and registration information. We are actively developing and distributing our software products and have a genuine business need for the Microsoft Partner Center Hardware program. We are trying to enroll in the Microsoft Partner Center Hardware program because our software products require Windows driver signing. We have already obtained an EV code signing certificate in preparation for this process. As part of the Partner Center enrollment and verification process, our company was successfully identified using its D-U-N-S number, with the corresponding company information listed in the D&B database. Our enrollment request was immediately blocked with the following message: “Microsoft runs on trust. We engage in a rigorous set of evaluation and certification processes; as a result your request was blocked. If you require further information please reach out to Microsoft Support…” Given the information available about our company and its legitimate business activities, it is absolutely unclear to us why the enrollment request was blocked. In particular, we were not asked to provide any supporting documentation or clarification before the enrollment was blocked, so we were not given an opportunity to address any specific concern that may have arisen during the evaluation. As instructed in the enrollment message, we contacted Microsoft Support. We were provided with troubleshooting recommendations, which we followed, but the enrollment remained blocked with the same result. Microsoft Support subsequently confirmed that the Trust-related block remained in place and that our access could not be reactivated at that time. We then sent follow-up questions asking what specifically had caused the issue and whether there was anything we could provide or correct. We did not receive a further response or any notification confirming that the case had been closed. Following Microsoft's troubleshooting recommendations, we subsequently repeated the enrollment. Unfortunately, the same Trust-related block occurred again. We are also currently unable to obtain further assistance through Partner Center Support. When we try to submit a support request concerning the Hardware enrollment issue, the portal returns: “There is a problem submitting your request, try again!”. We tried multiple times over the course of about a week, using different browsers, but received the same error message each time. This leaves us without a clear path to understand or resolve the issue. We fully understand and respect Microsoft's need to conduct appropriate trust, compliance, and verification checks. However, as a legitimate licensed software company with an established business presence, identifiable corporate operations, a portfolio of products, and a genuine need for the Hardware program, we would very much like to understand what specifically is preventing our enrollment. Could a Microsoft Community Manager please help route this matter to the appropriate Partner Vetting / Trust & Safety or Hardware enrollment team for manual review? If there is a specific concern, requirement, or verification issue affecting our company, we are fully prepared to provide the relevant documentation and clarification. We would simply appreciate the opportunity to understand what needs to be addressed rather than having our enrollment blocked without any specific information being provided to us. We are not asking Microsoft to bypass its verification requirements. We are asking for a fair opportunity to complete the verification process and address any concerns that may have resulted in the Trust evaluation decision. Thank you for your assistance.
MAICPP identity verification stuck "In Progress" — no Resolve action, ticket unanswered 2 weeks
Our Microsoft AI Cloud Partner Program enrollment (İNFRASPRO BİLGİ TEKNOLOJİLERİ TİCARET LİMİTED ŞİRKETİ) has been stuck since 25 Aug 2026. Verification Summary shows Contact = Verified, Identity = In Progress, Business = In Progress (Microsoft Action). The "Action required" banner persists on Legal Info, and clicking "go here" only opens the Verification Summary page — no "Resolve/Start" or "Get verified here" action ever renders under Identity verification for the primary contact (mailto:email address removed for privacy reasons), who holds Global Admin + Compliance Admin. There is no self-service path to obtain or present a verified credential. Support ticket TrackingID#2609020040003471 has gone unanswered for over a week. Requesting a Community Manager to escalate this to the Partner Vetting / Trust & Safety team for manual review and re-issuance of the identity vetting request. I can share Tenant ID, Partner ID, and entity details via DM.
Partner Center enrollment blocked, reference 715-123160
Musatunix Innovations LLC is enrolling in the Microsoft AI Cloud Partner Program to obtain a Partner One ID for verified publisher status. Enrollment was blocked immediately after accepting the Partner Program / Commercial Marketplace agreements with: Reference: 715-123160 Note: the Registration Number / EIN field was disabled and could not be entered during enrollment. Please escalate this to Partner Onboarding / Compliance / Trust & Safety for manual review. I can provide the correlation ID, LLC formation documents, EIN/TIN evidence, domain ownership, and identity documentation through a secure Microsoft channel.
MAICPP enrolment fails with "The request could not be completed"
Hi! Posting here because I have no working support channel. The Partner Center support form requires a Workspace, and the dropdown is empty because no enrolment is active, so the form cannot be submitted. The public support link does not submit either. THE PROBLEM Starting a Microsoft AI Cloud Partner Program enrolment fails immediately: URL: partner.microsoft.com/dashboard/account/v3/enrollment/introduction/partnership Error: "The request could not be completed." No enrolment form is ever shown. Account settings > Legal info renders completely empty, with no tabs and no fields. Account settings > Identifiers shows no Partner ID. WHAT I HAVE ALREADY RULED OUT - Account type: a work account with a mailbox, not a personal Microsoft account. - Domain: the account sits on a DNS-verified custom domain, not onmicrosoft.com. - Role: Global Administrator, confirmed through Microsoft Graph (roleTemplateId 62e90394-69f5-4237-9190-012177145e10). - Tenant country: set, and it matches the legal entity's country. - Browser: reproduced in a private window with no extensions. - Domain history: our domain was previously verified in an older tenant of ours. We force-deleted it there and verified it in the current tenant. The error is identical before and after that move. So every documented prerequisite is satisfied, and the error is unchanged. WHAT I AM ASKING FOR Could a moderator escalate this to the Vetting / Trust & Safety team? Someone needs to inspect the backend enrolment state for our tenant, confirm whether a partial or rejected partner account record exists on it or on our older tenant, and clear it so a new enrolment can start. I can share the tenant IDs, the company legal details and the registration ID privately. Happy to provide anything else that helps! Thanks!Seller verification Rejected at Employment step — no email received, no appeal (ID 94611890)
Our Partner (MAICPP) verification completed successfully on 31 Aug 2026 — contact, identity (Verified ID) and business all Verified (Partner ID 7113511, DIGITAL QAZAQSTAN LTD, UK company no. 17178943). The Developer/seller verification for the same legal entity (Seller ID 94611890) is closed as "Rejected — no appeals available", stuck at "Employment Verification — Pending Partner Action" with an estimated date of 06.09.2026 still showing. No verification email or action request was ever received at the primary contact (monitored, junk folder included), and the closed page shows no Fix now / appeal / upload control. Root cause we identified: the seller profile contained an outdated registered address. It has been corrected and now matches Companies House exactly (Office 393, Unit 5, 399-405 Oxford Street, Mayfair, London W1C 2BU). Business verification documents show "Provided". A fully prepared transactable professional service offer is blocked from publication only by this verification. Could a Community Manager please escalate this to the Partner Vetting team to reopen or reinitiate the seller verification?Need support request 2608200040009361 to be looked at
I created a previous support request on employment verification status, and they responded to me asking for domain and business verification documents. I sent the documents a week back as a reply to the email but haven't gotten any response back, I am attaching the documents I replied with. I have been waiting for weeks, need someone from Microsoft to look at my support ticket and reply to me this is ridiculous that we are waiting this long.
MAICPP Issue
Hello, Can someone please assist, I have been blocked during the sign up process to become MS AI Cloud Partner Program. The exact name of my company and address is slightly different and needs to be changed, it wont allow this and says to contact support, but there is no way to contact support unless your are a partner. Reference number: 715-123160. Correlation ID: 3f7f3e61-7e9a-43f3-8aa2-8d101b2fa63c Thanks!
Developer Employment Verification stuck at Rejected / Pending Partner Action
Hello moderators, Our Developer program verification has been stuck at Employment Verification since well before the estimated completion date of 27 June 2026, showing "Rejected / Pending Partner Action". The Partner track on the same legal profile is fully Authorized, so this appears specific to the Developer vetting flow. We are a registered Norwegian company with matching public registry records, and our primary contact email is on the same domain as our Entra tenant. Public WHOIS for lingtechapps.com lists Registrant Organization: LINGTECHAPPS AS and Registrant Country: NO, matching our legal business profile. However, the registrant email and postal address are replaced by our registrar's privacy-protection service. If the automated check compares our primary contact email against the registrant contact, it would fail on that redacted field even though the organisation name matches correctly. We can supply a registrar-issued ownership certificate from Domeneshop AS showing the full registrant details, and a Brønnøysund Register Centre company certificate, on request. We cannot resolve this ourselves. Three separate routes are blocked: 1. Clicking Resolve on the Verification Summary page opens a panel containing only the "Document submitted successfully" banner and a greyed-out Submit button. No document type selector or upload field is rendered. The Action Center notification for our Seller ID instructs us to upload the required document in the Account Verification pane — which is precisely the control that does not render. 2. Creating a support request in Partner Center fails: after selecting Account verification > Employment verification and signing in, /dashboard/v2/support/servicerequests/create redirects to the Service health page instead of a request form. 3. The Microsoft 365 admin center Support Assistant loops without producing a ticket, returning unrelated articles instead of a contact option. We have also received no email requesting further information at our primary contact address, junk folder included. Could a Community Manager please escalate this to the Partner Vetting team? Specifically, we would like to know which document type and which data mismatch the Employment step is waiting on, and either to have the Resolve panel repaired for our Seller ID or to submit documentation through another channel. Happy to share Seller ID, tenant ID and screenshots by DM rather than posting them publicly. Thank you.
