Applied Skills Missing in Training Report
As a Microsoft Solutions Partner (approx 400 employees) we are working on creating a dashboard for managers to see how we are faring from a skilling perspective. This also helps us in the tracking and working towards retaining our specializations and designations. So far we have used the Trainings Report derived from the downloads hub to feed our database with applicable certifications that are held by our employees. That database we then used to also report on our skilling requirements for the solution area's and the specializations. Recently Microsoft introduced new specializations (Copilot) and those specializations require Applied Skills to be held by employees. These applied skills do not show in the trainings report offered by Microsoft. (E.g. APL-4002: Prepare security and compliance to support Microsoft 365 Copilot,APL-7008: Create agents in Microsoft Copilot Studio or DW-101: Copilot for Microsoft 365 Deployment Workshop ) As such we're wondering whether Microsoft is working on including these applied skills in the trainings reporting?
I can't log in to my Microsoft account
This is incredibly frustrating, to put it mildly. Over 48 hours ago, I changed the passwords for my three email accounts. Once I made the change, I could log into Hotmail and see my emails and everything. Now, when I try to access them through my mobile phone, it says the password I'm entering is incorrect (obviously, I'm entering it correctly for each account). I also had access on my PC. Just in case, I thought, "Okay, I'll change it again," and when I try to change it through my mobile phone, it says "Not available at the moment, please try again later." I thought it was just a one-off... A while passes, I try again, and it still says the same thing. On one of the accounts, after trying several times with the code they sent me, it locked the account. They told me to wait 24 hours and it wasn't fixed. Then they told me to wait a week because after so many attempts to remove the "block" (you can check if it's blocked by entering it in the help section)... Are we crazy or what? This afternoon I spoke with Spanish support, and the woman who helped me really tried. We tried to log in and change the password through a VPN, but this time I didn't receive the code, so she opened a ticket and escalated it to a higher level, telling me to wait 3 to 5 business days. I know what that smells like: wait and then the same thing again. The real surprise was that I couldn't access my other two accounts for 48 hours, so I thought, "Okay, I'll check." I entered the password correctly, but it still said it was incorrect (even though it was correct), and I tried mobile verification, but it wasn't available... even using a VPN. I checked the status of both accounts in the help section, and they said there were no problems with them. Why am I never going to be able to access my three Hotmail accounts again? What's the solution? It doesn't matter if I use a VPN, if the account is blocked, or if it's unblocked. It's always the same. It doesn't accept the correct password -> you try to reset it -> you don't receive a code -> if you try again, it blocks you. Can someone tell me WHAT I NEED TO DO TO FIX THIS ATROCITY? Because waiting is clearly pointless, since the other accounts aren't blocked and I can't log in or reset my password. Furthermore, the account I blocked for trying to access it was unblocked after 24 hours, but it was still the same until it was blocked again. The other two accounts have gone 48 hours without me trying to log in, and I'm still stuck. MICROSOFT, do you plan to offer any solution other than "waiting"? I'm sorry if my English isn't very clear, I'm Spanish and I use a translator
CSP Account Verified & Authorized yet Indirect Reseller Status: SUSPENDED
Hello Partner Community Please assist any way you can... JillArmourMicrosoft is this in your wheelhouse? We are an CSP partner that is struggling to have our indirect reseller account suspension lifted even though our partner account is now fully verified and authorised. Our account was originally suspended due to a business registration vs shop location mismatch that was not resolved within a 30 day termination notification time limit. We corrected the address problem AFTER the account was suspended and although our account is now verified and authorised, the Indirect Reseller account suspension has not been automatically lifted and we are unable to contact a human representative to have it manually moved back to the Active state. We have submitted several Partner Support tickets but they do not provide actual support at all and automated responses from these tickets return a disclaimer stating the following with no further correspondence and the ticket automatically closed. Hello, Thank you for contacting Microsoft Partner support about the notice of suspension and termination proceedings. In the Microsoft AI Cloud Partner Program Agreement, both Microsoft and our partners reserve the right to walk away from the partner relationship by providing 30 days' notice to the other. Neither party is required to offer an explanation for the decision to terminate the partner agreement. As Microsoft is exercising its rights under this section 4.b of the Microsoft AI Cloud Program Agreement, we are unable to share an explanation or further details. Kind Regards, *Random Name* (He/Him) Support Engineer Partner Support Delivery - Program Customer Support My Working Hours: M-F 11:30 AM to 08:30 PM AEDT This lack of support is excruciatingly frustrating and terribly aggravating given that we are now subject to an indefinite period of considerable income loss with no recourse. Note that along with the suspension, emails have been sent to our customers notifying them that we are no longer qualified to act as their licensing provider which has been distressing for both our sales team and the customers. Our distributor is doing the best they can to help but they are unable to provide any real assistance and from what I hear, are unable to get any sensible advice from their Microsoft reps. Upon speaking with several other indirect resellers and distributors alike, it is my understanding that many partners are suffering the same or similar denial of service and I question whether this practice is even legal under Australian law regardless of any contractual fine print and disclaimers after the fact. This denial of support is a huge failure of Microsoft's policy makers and extremely poor business practice in general. If Microsoft wish to declare utter contempt for the small businesses that have supported them for several decades then those businesses might consider alternative platforms for their customers going forward. To conclude, I welcome any support or feedback from the community to help resolve this particular problem and help others with the same issue. Kind Regards, One very Frustrated Reseller.
Unable to pass Employment Verifcation step in Partner Center
Hello everyone, I am stuck at the Employment Verification step while trying to enroll in the Microsoft Partner Center. I have already submitted the required documents, including the domain invoice and the assignment letter, but Microsoft responded with: "Based on the information you have provided to date, we have determined that your organization does not currently meet the requirements to pass verification." This leaves me very confused, as the reply does not explain what exactly is missing or what additional documents are required. I have carefully checked the documentation, but there is no clear guidance. As a company focusing on IT security, this is extremely frustrating. We recently shifted from Linux to Windows development, and without a Microsoft Partner account we are unable to proceed with building kernel-level antivirus solutions for our users. This has a devastating impact on our business. Could anyone please share their experience or advise on what specific documents or requirements Microsoft usually expects in order to pass Employment Verification? Any help would be greatly appreciated. Thank you!
Unable to Register - "Legal Entity Already Exists" Error - Cannot Access Support
Hello, I'm trying to register for the Microsoft Partner Network to obtain an MPN ID for Azure app publisher verification, but I'm stuck in a catch-22 situation. The Problem: When registering through Partner Center, I receive this error: "A legal entity matching the request payload already exists when creating the legal entity" The Catch-22: I cannot create a support ticket because: - Partner Center help form requires selecting a workspace - I cannot create/access a workspace without completing registration - I cannot complete registration due to the duplicate entity error What I've Tried: - Searching for existing accounts within my organization - no one knows of any - Attempting to create a support ticket - blocked by the workspace requirement - Looking for alternative support channels - all redirect back to Partner Center What I Need: Either help locating an existing account for my company, obtaining the existing MPN ID, or resolving the duplicate registration issue. Has anyone successfully resolved this? Is there a direct contact at Microsoft Partner Support who can help? Any assistance would be greatly appreciated! Thank you.
Unable to create Partner Center account
Let me start by saying that there are multiple threads on this issue, but the responses I've seen have not helped me to resolve this issue. I've exhausted all of my options at this point. I am attempting to create a partner center account. I'm based in the United States, and after submitting a valid D-U-N-S and EIN and the required information, I receive this error: Microsoft runs on trust. We engage in a rigorous set of evaluation and certification processes; as a result your request was blocked. If you require further information please reach out to Microsoft support with reference number: {Reference Number} and transaction ID: {Transaction ID}. It is not possible to contact Partner Center support or create a support ticket in the partner center as is recommended on other threads and on the Microsoft documentation. When you attempt to create a support ticket, the "Workspace" is a required field, but no options are available because the original error takes place prior to being able to create a workspace. I want to reiterate - it is not possible to contact Partner Center support or create a support ticket to resolve this issue.
Microsoft's Verification and Support System
Microsoft's verification and support system is absolutely appalling. Despite providing every piece of required information for my company, their system continues to reject my verification attempts. I've gone above and beyond by paying extra to create additional email accounts in the format email address removed for privacy reasons. I've submitted QR-coded invoices officially verified by government authorities. Our WHOIS data is current and accurate. My name matches perfectly across all documentation and our DUNS number is correct. Yet, I keep receiving the same frustrating response: "This is because the primary contact details did not match." When I reach out through their official support channels, it takes them five days just to respond. It's been two months now, and I'm still waiting for approval just to register. It's absurd that such a large company maintains such a disastrous system. All they need to do is verify real users directly without relying on AI algorithms. They're so focused on automating everything with artificial intelligence that they've created a dysfunctional process. Despite all their technology, humans still remain superior at handling these verification tasks, yet Microsoft seems determined to automate a process they haven't properly designed.Unable to receive questionnaire for Hardware Program application
We've finished all the steps in the application of Microsoft Hardware Program, the last step is to wait for a questionnaire in our email then answer the questionnaire. However we haven't received the questionnaire and have no idea how to solve this issue. Can someone look into this? Already created a support ticket, the number is #2511060010000740.Ongoing Issue with Employment Verification in Microsoft Partner Program
Hello I am experiencing a persistent issue with the Employment Verification process in the Microsoft Partner and Reseller programs. When attempting to resolve the issue by clicking “Fix Now” after a rejected verification, I am continuously redirected back to the Identity Verification step. Even after completing the identity verification, I am sent back to Employment Verification, only to be rejected again. This creates a loop, and every time I click “Fix Now,” I am not given the option to upload any documents, but instead, I am redirected to the previous step, making it impossible to proceed. This issue has been ongoing for 50 days, and I have contacted Microsoft Support many times. Unfortunately, I continue to receive the same generic responses, asking for the same documents to be uploaded. After submitting them, there is no further follow-up, and the issue remains unresolved. It seems as though I am receiving automated responses without any real resolution. What adds to the frustration is the contradiction in the process: The exact same documents I submitted for Developer Verification, which were successfully processed and authorized, are being rejected for the Partner and Reseller programs, despite being identical in every way. Given the significant impact this issue is having on my business, I am reaching out to the community for assistance. Has anyone else encountered a similar problem, or is there any guidance on how to resolve this? Any insights or advice would be greatly appreciated. Thank you for your time and support.
Employment Verification Stuck – Need Help
My Partner Center account keeps getting stuck at the Employment Verification step. Account type: Company Verification status: Rejected at Employment Verification I have already submitted all required documents (business registration, domain invoice, ID proof). My company name matches across Partner Center, domain invoice, and WHOIS (privacy disabled). Email and identity verification were completed successfully. But the system still rejects the Employment Verification without giving details. The Fix Now button just shows rejection with no clear reason. Also it is showing Document uploaded successfully, please wait 3-5 business days for verification of your documents. But its been more than 8 days now. Can someone please let me know how can i contact verification team as i don't have option to created support ticket. Thanks in advance!
