URGENT: Blocked from Partner Center Enrollment ("Runs on trust") - Support portals inaccessible
Hello Microsoft Partner Community Team, I am urgently seeking assistance with an automated enrollment block. We are trying to register our business, Connect In Cloud Ltd (UK Companies House: 09550508), for the Microsoft AI Cloud Partner Program, but we have triggered the "Microsoft runs on trust" security block. I am completely unable to raise a standard support ticket because my Partner Center dashboard shows no active workspaces, meaning the support form will not allow me to submit a request. Furthermore, the standard business phone support lines drop the call after instructing me to use the broken portal. I need a moderator to please escalate this directly to the Vetting and Enrollment team so I can provide my business documentation, verify my identity, and have this block cleared. Here are my exact error details from the blocked screen: Error: Microsoft runs on trust... your request was blocked. Reference Number: 715-123160 Transaction ID: 4b89b272-50fe-4f37-8f5f-15f539cbaed0 Correlation ID: f13ebdd3-5d9d-4b45-a31d-0049e3489a11 Thank you in advance for your help in getting an internal support ticket opened for us
MAICPP Employment Verification Rejected
I created MAICPP account but it was rejected at teh verification stage. The message says, "Based on the information you have provided to date, we have determined that your organization does not currently meet the requirements to pass verification. There are no appeals available, we have closed your application. If you decide to reapply, please review the information at https://aka.ms/PartnerVerification to ensure you meet the latest requirements. This is on the following URL: https://partner.microsoft.com/dashboard/v2/account-settings/organization/legalinfo/vetting/partner" I provided all the information requested including Entity Filing documents, EIN, Fictitious Business Name(FBN) etc. The reason it was rejected was probably due to the Ficticious Business Name. I provided the documents showing how the legal entity filed for FBN and also created the email domain. I submitted a ticket 2608220010000633 but I havent received any response yet. Can somebody help check the status on this? JillArmour please help!Developer Employment Verification stuck at Rejected / Pending Partner Action
Hello moderators, Our Developer program verification has been stuck at Employment Verification since well before the estimated completion date of 27 June 2026, showing "Rejected / Pending Partner Action". The Partner track on the same legal profile is fully Authorized, so this appears specific to the Developer vetting flow. We are a registered Norwegian company with matching public registry records, and our primary contact email is on the same domain as our Entra tenant. Public WHOIS for lingtechapps.com lists Registrant Organization: LINGTECHAPPS AS and Registrant Country: NO, matching our legal business profile. However, the registrant email and postal address are replaced by our registrar's privacy-protection service. If the automated check compares our primary contact email against the registrant contact, it would fail on that redacted field even though the organisation name matches correctly. We can supply a registrar-issued ownership certificate from Domeneshop AS showing the full registrant details, and a Brønnøysund Register Centre company certificate, on request. We cannot resolve this ourselves. Three separate routes are blocked: 1. Clicking Resolve on the Verification Summary page opens a panel containing only the "Document submitted successfully" banner and a greyed-out Submit button. No document type selector or upload field is rendered. The Action Center notification for our Seller ID instructs us to upload the required document in the Account Verification pane — which is precisely the control that does not render. 2. Creating a support request in Partner Center fails: after selecting Account verification > Employment verification and signing in, /dashboard/v2/support/servicerequests/create redirects to the Service health page instead of a request form. 3. The Microsoft 365 admin center Support Assistant loops without producing a ticket, returning unrelated articles instead of a contact option. We have also received no email requesting further information at our primary contact address, junk folder included. Could a Community Manager please escalate this to the Partner Vetting team? Specifically, we would like to know which document type and which data mismatch the Employment step is waiting on, and either to have the Resolve panel repaired for our Seller ID or to submit documentation through another channel. Happy to share Seller ID, tenant ID and screenshots by DM rather than posting them publicly. Thank you.
Stuck Developer Email Verification / Missing Resend Button
I posted earlier today but it has disappeared so let me try again. I have create a support ticket already but have not seen any action on this (Ticket ID: 2608070010001935). I am having an issue with Developer verification. I completed Partner verification on Aug 3, 2026. The Developer verification was progressing at the same time with same status. But when the partner verification completed, Developer verification reset to "Email Verification in progress". No verification email was received, and the UI lacks a "Resend verification email" button. Please help resolve this issue ASAP. I've been going through this process for 3 weeks now.Vetting rejected 4 times, identical canned replies, no Fix Now, Program Not Found
We are stuck in a loop that Microsoft support is not fixing, and each closure comes with the exact same copy-paste line, no diagnostic detail, no path forward. Legal Info shows Vetting Status: Rejected, no Fix Now button anywhere on the page (screenshot 1). Verification Summary returns "Program Not Found — No current profile found for this program" (screenshot 2). Tax and Program pages are inaccessible from the same account. This is an existing account with two live Azure Marketplace offers already published, not a fresh signup. We have submitted four separate appeals. All four were closed with the same templated response, word for word: Ticket 2608130040002080: "We've reviewed your appeal for verification. Based on the information you have provided to date, we have determined that your organization does not currently meet the requirements to pass verification. We have closed your application. If you decide to reapply, please review the information at https://aka.ms/CSPVerification and http://aka.ms/PartnerVerification to ensure you meet the latest requirements." Ticket 2608140040001403: "We've reviewed your appeal for verification. Based on the information you have provided to date, we have determined that your organization does not currently meet the requirements to pass verification. We have closed your application." Ticket 2608190040002484: "We've reviewed your appeal for verification. Based on the information you have provided to date, we have determined that your organization does not currently meet the requirements to pass verification. We have closed your application. If you decide to reapply, please review the information at https://aka.ms/CSPVerification and http://aka.ms/PartnerVerification to ensure you meet the latest requirements." Not one of these responses names a single missing document, a single mismatched field, or a single requirement we have failed to meet. "The information you have provided" is never specified. There is no Fix Now button to submit anything against, and Verification Summary does not even acknowledge the program exists. We are being asked to "reapply" against a process that gives no indication of what to change. Four appeals, four identical form letters, zero actionable detail. This is not a verification process, it is a wall. We need someone from Vetting Operations to state plainly what specifically is failing on this legal entity, or to escalate this out of the templated-response queue entirely. Happy to provide Seller ID, tenant ID, and all four ticket numbers again by DM if that speeds this up.Legal entity vetting rejected: BusinessDpl, no Fix Now button, Verification Summary error
Our legal entity vetting in Partner Center is Rejected, Sub-Status dplVerification, Reason BusinessDpl. There is no Fix Now option for this sub-status. The Verification Summary page returns "Program Not Found." The Tax and Program pages are both inaccessible. Our Microsoft AI Cloud Partner Program registration also shows as deactivated. We have raised four support tickets with no resolution: 2607220040001822, 2607210040001506, 2608130040002080, 2608140040001403. Could a moderator confirm whether BusinessDpl requires review by the internal compliance team, and if so escalate this case to them? Happy to share our One Vet ID, Seller ID, and entity details by DM rather than posting them here. Thank you.
Enrollment blocked by trust evaluation (Ref 715-123160) — cannot open a support ticket, no workspace
I am trying to enroll in the Microsoft 365 and Copilot program to publish a Word add-in on AppSource. The enrollment is blocked with the "Microsoft runs on trust" message. It happened twice, on 7 August and 18 August 2026, with the same reference number — so the first block was apparently never cleared. Reference number: 715-123160 Transaction ID (18 Aug): 05e34bf1-3406-4d55-abce-260567e369af Transaction ID (7 Aug): b809228d-bdec-436d-a205-de4914cef0e0 Correlation ID: c0187e32-891c-4c53-9964-cc5c9c6a1a17 I cannot open a support ticket: the Partner Center form requires selecting a Workspace, and my account has none because no enrollment ever completed. The public support form sends me back to Service health. Could this be escalated to the Vetting / Trust & Safety team for a manual review? My company registration number and official registration extract are ready — I will provide them privately on request. Thank you.Blocked by Runs on Trust — Ref 715-123160, no workspace created
Enrollment blocked with: "Microsoft runs on trust. We engage in a rigorous set of evaluation and certification processes; as a result your request was blocked." Reference number: 715-123160 Transaction ID: 9bf03e8b-5d2a-4ce3-a00e-325c84188bb3 Correlation ID: eaf15fab-ace6-43d2-a2cc-d40c00106c23 No Partner Center workspace was created, so I can't raise a standard support ticket. Requesting escalation to the Vetting/Trust & Safety team for manual review.
Phone verification is not working
Hello. I was logged out of my accounts when I opened Outlook on Windows. I managed to log into the first one, but I forgot my password of the other one. I am struggling to log into that account. That account is not connected to an authenticator app, but is connected to my phone number. I tried resetting my password using my phone and entered last 4 digits of my phone number, but the method is NOT WORKING for some reason. I also tried verifying my account with my phone number, but I didn't get any code from Microsoft. All the accounts that I buy online with use this email account. Please help.Stuck Developer Email Verification / Missing Resend Button – Support Ticket 2608070010001935
Ticket ID: 2608070010001935 Issue: Completed Partner verification on Aug 3, 2026. Developer verification reset to "Email Verification in progress". No verification email was received, and the UI lacks a "Resend verification email" button. Contact Email: email address removed for privacy reasons Please look into this issues as soon as possible. I have been stuck in the verification stage for the last 3 weeks and this is causing delay to the launch of my product. Much appreciated.
