Unable to receive questionnaire for Hardware Program application
We've finished all the steps in the application of Microsoft Hardware Program, the last step is to wait for a questionnaire in our email then answer the questionnaire. However we haven't received the questionnaire and have no idea how to solve this issue. Can someone look into this? Already created a support ticket, the number is #2511060010000740.Unable to create Partner Center account
Let me start by saying that there are multiple threads on this issue, but the responses I've seen have not helped me to resolve this issue. I've exhausted all of my options at this point. I am attempting to create a partner center account. I'm based in the United States, and after submitting a valid D-U-N-S and EIN and the required information, I receive this error: Microsoft runs on trust. We engage in a rigorous set of evaluation and certification processes; as a result your request was blocked. If you require further information please reach out to Microsoft support with reference number: {Reference Number} and transaction ID: {Transaction ID}. It is not possible to contact Partner Center support or create a support ticket in the partner center as is recommended on other threads and on the Microsoft documentation. When you attempt to create a support ticket, the "Workspace" is a required field, but no options are available because the original error takes place prior to being able to create a workspace. I want to reiterate - it is not possible to contact Partner Center support or create a support ticket to resolve this issue.Ongoing Issue with Employment Verification in Microsoft Partner Program
Hello I am experiencing a persistent issue with the Employment Verification process in the Microsoft Partner and Reseller programs. When attempting to resolve the issue by clicking “Fix Now” after a rejected verification, I am continuously redirected back to the Identity Verification step. Even after completing the identity verification, I am sent back to Employment Verification, only to be rejected again. This creates a loop, and every time I click “Fix Now,” I am not given the option to upload any documents, but instead, I am redirected to the previous step, making it impossible to proceed. This issue has been ongoing for 50 days, and I have contacted Microsoft Support many times. Unfortunately, I continue to receive the same generic responses, asking for the same documents to be uploaded. After submitting them, there is no further follow-up, and the issue remains unresolved. It seems as though I am receiving automated responses without any real resolution. What adds to the frustration is the contradiction in the process: The exact same documents I submitted for Developer Verification, which were successfully processed and authorized, are being rejected for the Partner and Reseller programs, despite being identical in every way. Given the significant impact this issue is having on my business, I am reaching out to the community for assistance. Has anyone else encountered a similar problem, or is there any guidance on how to resolve this? Any insights or advice would be greatly appreciated. Thank you for your time and support.
Unable to pass Employment Verifcation step in Partner Center
Hello everyone, I am stuck at the Employment Verification step while trying to enroll in the Microsoft Partner Center. I have already submitted the required documents, including the domain invoice and the assignment letter, but Microsoft responded with: "Based on the information you have provided to date, we have determined that your organization does not currently meet the requirements to pass verification." This leaves me very confused, as the reply does not explain what exactly is missing or what additional documents are required. I have carefully checked the documentation, but there is no clear guidance. As a company focusing on IT security, this is extremely frustrating. We recently shifted from Linux to Windows development, and without a Microsoft Partner account we are unable to proceed with building kernel-level antivirus solutions for our users. This has a devastating impact on our business. Could anyone please share their experience or advise on what specific documents or requirements Microsoft usually expects in order to pass Employment Verification? Any help would be greatly appreciated. Thank you!
Employment Verification Stuck – Need Help
My Partner Center account keeps getting stuck at the Employment Verification step. Account type: Company Verification status: Rejected at Employment Verification I have already submitted all required documents (business registration, domain invoice, ID proof). My company name matches across Partner Center, domain invoice, and WHOIS (privacy disabled). Email and identity verification were completed successfully. But the system still rejects the Employment Verification without giving details. The Fix Now button just shows rejection with no clear reason. Also it is showing Document uploaded successfully, please wait 3-5 business days for verification of your documents. But its been more than 8 days now. Can someone please let me know how can i contact verification team as i don't have option to created support ticket. Thanks in advance!
Microsoft's Verification and Support System
Microsoft's verification and support system is absolutely appalling. Despite providing every piece of required information for my company, their system continues to reject my verification attempts. I've gone above and beyond by paying extra to create additional email accounts in the format email address removed for privacy reasons. I've submitted QR-coded invoices officially verified by government authorities. Our WHOIS data is current and accurate. My name matches perfectly across all documentation and our DUNS number is correct. Yet, I keep receiving the same frustrating response: "This is because the primary contact details did not match." When I reach out through their official support channels, it takes them five days just to respond. It's been two months now, and I'm still waiting for approval just to register. It's absurd that such a large company maintains such a disastrous system. All they need to do is verify real users directly without relying on AI algorithms. They're so focused on automating everything with artificial intelligence that they've created a dysfunctional process. Despite all their technology, humans still remain superior at handling these verification tasks, yet Microsoft seems determined to automate a process they haven't properly designed.Unable to update the primary contact email address during verification process
Registered my corporation on Microsoft Partner Center (MPC) about 2 weeks ago as the owner. Uploaded the incorporation document at that time. Then, it asked to upload the domain receipt to demonstrate the corporation owns the domain. Did that immediately. Now, the vetting status is still "Rejected". Also, when I check the "Legal Info" panel, my role is just "Developer" now, and there is no more "Owner" role for my account. Maybe because of this, I cannot see notification or expand "Contact info" for my corporation on MPC. I opened a support ticket and got an email saying the primary contact should not be general email like "email address removed for privacy reasons" and need to update it. But with the "Developer" role, I cannot even expand "Contact info" panel and won't be able to update it by myself now. This experience made me very frustrated with MPC. So I replied the support email, and who knows if they will actually reply or care.Access restricted
I was banned from the system without any justification. I spent six months struggling to get approval without ever using the service once. Now I face another six months trying to get my ban lifted, and they're telling me that if I pay $16,500 annually for support services, they'll help me. This system is absolutely ridiculous. When I was banned, I received no notification, no message, no email, nothing. I only got a response after submitting four support tickets. Now I suppose I'll need to submit another 50 tickets just to try to get my ban reversed. Microsoft is truly a terrible company
Employment Verification Rejected - No more attempts
Hello, I am trying to get my account verified but after several failed attempts, now I do not have a possibility to resubmit the documents. I read few resources here and now I known what kind of document I need to submit, but there's no possibility. I contacted support maybe 6-7 times and their responses are always the same: We've reviewed your appeal for verification. Based on the information you have provided to date, we have determined that your organization does not currently meet the requirements to pass verification. We have closed your application. If you decide to reapply, please review the information at https://aka.ms/CSPVerification and http://aka.ms/PartnerVerification to ensure you meet the latest requirements. I don't know what to do now, tried to open new account with same company name but it didn't go through. I need somebody to help me how to reapply, or at least resubmit the documents. Support seems to be useless at this point because they reply with the same email all the time. Please advise! Thank you in advance!Business Verification failure, no reason?
I've tried repeatedly to verify my business which is failing. My credits are expiring soon so I need urgent help. I have not received a reply from the support ticket in the founder's home. My company is registered in the UK with Company House, it's clearly visible publicly that I am the owner. I've submitted a unified PDF with the Articles of Incorporation, Company Certificate showing it's address and company number, and everything else. These match the exactly details I put in the Founder's Hub. Yet I keep being rejected. I only have 2 appeals left. I do not know what to do when I'm not even told what the rejection reason is? How do I find out why my business verification is being rejected? The box states: "Unfortunately, we are unable to verify the information provided. Please provide documentation (tax invoices, bank statements, business registration certificate, etc.) that displays the registered business name and address to complete the verification process. If the business information was entered incorrectly, you can update the account information and restart the verification process." I have provided exactly this information. What do I do?
