Poor Partner Center Support

I'm trying to register for the Hardware Program and it shows account suspended (we have not subscribed before), because we simply need a driver to be signed. But after many frustrating weeks this is the final answer we got (8+ weeks, TrackingID#2609140040004120): 

"Thank you so much for your patience while we reviewed the account.

During the reinstatement review, it was confirmed that the account was never registered in the Hardware Program and therefore was never active. Because of this, the existing account cannot be reinstated.

To move forward, you will need to start a new Hardware Program enrollment using a new tenant.

I understand this may not be the outcome you were expecting, but this will allow you to proceed with a new registration rather than continuing with the previous account.

As we have now received the final outcome of the reinstatement review and the required next step has been provided, I will proceed with closing this support ticket."

How it the world is this a possible solution since it did not work in the first place. 

We have a our whole company tied to this tenant, and now I have to register a new one, most likely incur some costs again, just because of some buggy software that cannot resolve the issue??