Identity verification closed after a corrected name typo, and no route to support
Our Partner Center identity verification failed and was closed ("no further action will be taken"). The cause was a typo in the primary contact name, which has since been corrected to match the ID exactly. In Help + support the assistant doesn't offer a support request, so we can't ask for the existing verification to be reopened. Could a moderator help reopen verification on the existing account, or point us to the right channel? Happy to share account details privately.
Verification "Authorized" but Partner Center remains deactivated. No support channel reachable.
We are a company seeking help with a Partner Center account state inconsistency (Seller ID available by direct message to a Community Manager or Microsoft employee). Timeline: - Our Windows Hardware Developer Program enrollment was rejected at the Employment Verification stage. - Microsoft Vetting Operations instructed us in writing to update our profile to a company-owned domain and provide domain registration documentation. We complied fully and same-day: registered and verified a company domain on the enrolling tenant, updated the seller contact and company approver to an address on that domain, and supplied registrar documentation. - The verification pipeline re-ran: Email, Identity, and ultimately all stages completed. Legal Info now shows Verification Status: AUTHORIZED. - However, the Partner Center account itself returns "your Partner Center account has been deactivated" on every workspace — Hardware, Programs, and the support wizard — so we cannot file an in-portal support case from the deactivated account. - Email follow-ups to the Vetting Operations thread and to an assigned Dev Center support engineer have gone unanswered for over a week. We hold multiple correlation IDs (most recent: f4fd02fd-d21f-462f-8765-1ea3d6132ad2, 02 Oct 2026). Our read: the account object was deactivated when the earlier application was closed, and was never re-activated when the verification subsequently authorized — a state inconsistency between the vetting record and the account. Ask: could a Community Manager or Microsoft employee escalate this to the team that can re-activate a verified account? The verification work is complete; only the deactivation flag remains, and it is blocking a driver-signing deliverable. We can provide the Seller ID, case numbers, correlation IDs, and full documentation through any private channel indicated. Thank you. Access restricted We're sorry, you don't have permission to access this page because your Partner Center account has been deactivated. For assistance, please contact your Partner Center administrator or support. Correlation ID: f4fd02fd-d21f-462f-8765-1ea3d6132ad2 Correlation vector: leO3sWI4S0K2fExK.4 Time: 02 Oct 2026 22:36:07 +00:00
MAICPP enrollment blocked — tile greyed out, no workspace, support ticket submission fails
Hello Partner Compliance team, We are trying to enroll a tenant in the Microsoft AI Cloud Partner Program (MAICPP) in order to complete publisher verification for an Entra ID app registration on a custom domain. The "Microsoft AI Cloud Partner Program" option is greyed out and cannot be selected on the program-selection screen at partner.microsoft.com. We have already verified: The custom domain shows "Verified" in Entra ID under Identity > Settings > Domain names Signed in with the tenant's Global Administrator account, confirmed as Global Admin in Entra ID Retried in multiple browsers and in private/incognito sessions with all Microsoft sessions signed out first, with the same result each time We have also tried, and both have failed: The normal in-portal Partner Center support ticket flow, which fails because no workspace exists yet for this account The no-sign-in support form at partner.microsoft.com/support, where the Submit button returns "There is a problem submitting your request, try again!" Because no Partner Center workspace has ever been created for this tenant, we have no self-service way to open a ticket. Could someone from the team please manually review this and either unblock the enrollment tile or open a case on our behalf? Happy to provide the Tenant ID, domain, and any further details privately via DM. Thank you.
URGENT: Blocked from Partner Center Enrollment ("Runs on trust") - Support portals inaccessible
Hello Microsoft Partner Community Team, I am urgently seeking assistance with an automated enrollment block. We are trying to register our business, Connect In Cloud Ltd (UK Companies House: 09550508), for the Microsoft AI Cloud Partner Program, but we have triggered the "Microsoft runs on trust" security block. I am completely unable to raise a standard support ticket because my Partner Center dashboard shows no active workspaces, meaning the support form will not allow me to submit a request. Furthermore, the standard business phone support lines drop the call after instructing me to use the broken portal. I need a moderator to please escalate this directly to the Vetting and Enrollment team so I can provide my business documentation, verify my identity, and have this block cleared. Here are my exact error details from the blocked screen: Error: Microsoft runs on trust... your request was blocked. Reference Number: 715-123160 Transaction ID: 4b89b272-50fe-4f37-8f5f-15f539cbaed0 Correlation ID: f13ebdd3-5d9d-4b45-a31d-0049e3489a11 Thank you in advance for your help in getting an internal support ticket opened for us
MAICPP identity verification stuck "In Progress" — no Resolve action, ticket unanswered 2 weeks
Our Microsoft AI Cloud Partner Program enrollment (İNFRASPRO BİLGİ TEKNOLOJİLERİ TİCARET LİMİTED ŞİRKETİ) has been stuck since 25 Aug 2026. Verification Summary shows Contact = Verified, Identity = In Progress, Business = In Progress (Microsoft Action). The "Action required" banner persists on Legal Info, and clicking "go here" only opens the Verification Summary page — no "Resolve/Start" or "Get verified here" action ever renders under Identity verification for the primary contact (mailto:email address removed for privacy reasons), who holds Global Admin + Compliance Admin. There is no self-service path to obtain or present a verified credential. Support ticket TrackingID#2609020040003471 has gone unanswered for over a week. Requesting a Community Manager to escalate this to the Partner Vetting / Trust & Safety team for manual review and re-issuance of the identity vetting request. I can share Tenant ID, Partner ID, and entity details via DM.Hardware enrollment blocked — requesting manual review
Hello Microsoft Partner Compliance / Verification team, We are a legitimate and established software development company incorporated in the Qatar Financial Centre (QFC) in September 2022. We hold a valid software development license and operate as a real business with a corporate office, an established website, and a portfolio of software products that can be reviewed on our website. Our company is fully identifiable through its corporate and registration information. We are actively developing and distributing our software products and have a genuine business need for the Microsoft Partner Center Hardware program. We are trying to enroll in the Microsoft Partner Center Hardware program because our software products require Windows driver signing. We have already obtained an EV code signing certificate in preparation for this process. As part of the Partner Center enrollment and verification process, our company was successfully identified using its D-U-N-S number, with the corresponding company information listed in the D&B database. Our enrollment request was immediately blocked with the following message: “Microsoft runs on trust. We engage in a rigorous set of evaluation and certification processes; as a result your request was blocked. If you require further information please reach out to Microsoft Support…” Given the information available about our company and its legitimate business activities, it is absolutely unclear to us why the enrollment request was blocked. In particular, we were not asked to provide any supporting documentation or clarification before the enrollment was blocked, so we were not given an opportunity to address any specific concern that may have arisen during the evaluation. As instructed in the enrollment message, we contacted Microsoft Support. We were provided with troubleshooting recommendations, which we followed, but the enrollment remained blocked with the same result. Microsoft Support subsequently confirmed that the Trust-related block remained in place and that our access could not be reactivated at that time. We then sent follow-up questions asking what specifically had caused the issue and whether there was anything we could provide or correct. We did not receive a further response or any notification confirming that the case had been closed. Following Microsoft's troubleshooting recommendations, we subsequently repeated the enrollment. Unfortunately, the same Trust-related block occurred again. We are also currently unable to obtain further assistance through Partner Center Support. When we try to submit a support request concerning the Hardware enrollment issue, the portal returns: “There is a problem submitting your request, try again!”. We tried multiple times over the course of about a week, using different browsers, but received the same error message each time. This leaves us without a clear path to understand or resolve the issue. We fully understand and respect Microsoft's need to conduct appropriate trust, compliance, and verification checks. However, as a legitimate licensed software company with an established business presence, identifiable corporate operations, a portfolio of products, and a genuine need for the Hardware program, we would very much like to understand what specifically is preventing our enrollment. Could a Microsoft Community Manager please help route this matter to the appropriate Partner Vetting / Trust & Safety or Hardware enrollment team for manual review? If there is a specific concern, requirement, or verification issue affecting our company, we are fully prepared to provide the relevant documentation and clarification. We would simply appreciate the opportunity to understand what needs to be addressed rather than having our enrollment blocked without any specific information being provided to us. We are not asking Microsoft to bypass its verification requirements. We are asking for a fair opportunity to complete the verification process and address any concerns that may have resulted in the Trust evaluation decision. Thank you for your assistance.
Partner enrollment blocked by "trust evaluation" — reference 715-123160
Hello, I'm trying to enroll my company as a Microsoft partner (Microsoft AI Cloud Partner Program) so I can access Dynamics 365 Finance & Operations partner sandbox resources. Every enrollment attempt is immediately blocked with the following message: "Microsoft runs on trust. We engage in a rigorous set of evaluation and certification processes; as a result your request was blocked. If you require further information please reach out to Microsoft support with reference number: 715-123160 and transaction ID: ." This has happened twice, with two different Correlation IDs: a7aa9d74-eaa4-49e4-978c-1c3490992353 640449fa-7059-4233-9652-161de2e84c89 Details: Company: MH Laustsen Consulting Country: Denmark Registration/CVR number: 38661973 Work account used for enrollment: mailto:email address removed for privacy reasons I have no Partner Center dashboard or workspace, so the enrollment appears to have never actually completed — I can't find a "Legal info" or "Fix now" section to appeal from. I also tried the online support request form at partner.microsoft.com/en-us/support, but it hangs indefinitely on "Review solutions" (tested in both a normal window and incognito), so I haven't been able to submit a ticket that way either. Could someone from Microsoft support help unblock this enrollment, or point me to a way to raise a ticket without an existing workspace? Happy to provide any further documentation needed to verify the business. Thanks, Morten Laustsen MH Laustsen ConsultingMAICPP enrollment fails at “Accept and continue”—no Partner ID or workspace created
Hello Microsoft Partner Community team, We are enrolling our software company in Vietnam in the Microsoft AI Cloud Partner Program (MAICPP) to complete publisher verification for our SaaS application, SalesLens. Enrollment is blocked at the agreement acceptance step. Our Entra tenant and work account are configured, our sales-lens.ai domain is verified, and the enrolling user is a Global Administrator. The legal entity/billing account was created successfully. Steps and result: 1. Sign in with our work account and start MAICPP enrollment. 2. Select the legal entity/billing account and reach the agreement page. 3. Click “Accept and continue.” 4. The page returns “The request could not be completed.” Enrollment never reaches Verification Summary. No Partner ID is created and no MAICPP workspace is provisioned, leaving us unable to proceed with publisher verification. We have tried multiple browsers and private/incognito browsing, but the issue persists. The normal Partner Center support form requires a workspace that does not exist. The recommended no-sign-in support form opens, but Submit also fails with “There is a problem submitting your request, try again!” We reproduced the support-form failure on September 10, 2026. We reported the support-form issue in the community manager’s existing discussion here: https://techcommunity.microsoft.com/discussions/partnercomplianceforum/how-to-log-a-microsoft-support-ticket-without-a-partner-account/4473002/replies/4555014 Could the Partner Center enrollment team investigate the failed agreement submission and advise how to complete enrollment? Since both support routes are blocked, could a Microsoft representative arrange manual case creation or provide an alternative intake channel? We can provide our business registration certificate, tenant details, screenshots, and any required correlation information privately through an official support channel. Thank you, KieranMS AI Cloud Partner enrollment: This program registration has been deactivated for your account.
Hello Microsoft Tech Community I have reviewed the Microsoft Learn documentation and attempted to proceed with the Microsoft AI Cloud Partner Program enrollment using my organizational account. The user is a Global Administrator of our Microsoft Entra ID tenant. However, I am currently unable to complete the Partner Program enrollment. When accessing the Partner Center/AI Cloud Partner Program enrollment, we receive the message: “This program registration has been deactivated for your account.” Additionally, when accessing the Microsoft Partner Center support page, the system indicates that it cannot find our login as a Microsoft partner and asks us to join the Microsoft Partner Network. Therefore, I am unable to proceed to the point where I can complete the enrollment or provide the requested Legal Information and Verification Summary screenshots. Could you please review the status of our organization/account and advise why the Partner Program registration is showing as deactivated? We would appreciate your assistance in either: Reactivating/enabling the enrollment for our existing organizational account, or Advising us on the correct procedure to initiate a new Microsoft AI Cloud Partner Program enrollment. Regards Imran Shaikh
