Enrollment blocked by trust evaluation (Ref 715-123160) — cannot open a support ticket, no workspace
I am trying to enroll in the Microsoft 365 and Copilot program to publish a Word add-in on AppSource. The enrollment is blocked with the "Microsoft runs on trust" message. It happened twice, on 7 August and 18 August 2026, with the same reference number — so the first block was apparently never cleared. Reference number: 715-123160 Transaction ID (18 Aug): 05e34bf1-3406-4d55-abce-260567e369af Transaction ID (7 Aug): b809228d-bdec-436d-a205-de4914cef0e0 Correlation ID: c0187e32-891c-4c53-9964-cc5c9c6a1a17 I cannot open a support ticket: the Partner Center form requires selecting a Workspace, and my account has none because no enrollment ever completed. The public support form sends me back to Service health. Could this be escalated to the Vetting / Trust & Safety team for a manual review? My company registration number and official registration extract are ready — I will provide them privately on request. Thank you.
Stuck Developer Email Verification / Missing Resend Button
I posted earlier today but it has disappeared so let me try again. I have create a support ticket already but have not seen any action on this (Ticket ID: 2608070010001935). I am having an issue with Developer verification. I completed Partner verification on Aug 3, 2026. The Developer verification was progressing at the same time with same status. But when the partner verification completed, Developer verification reset to "Email Verification in progress". No verification email was received, and the UI lacks a "Resend verification email" button. Please help resolve this issue ASAP. I've been going through this process for 3 weeks now.Blocked by Runs on Trust — Ref 715-123160, no workspace created
Enrollment blocked with: "Microsoft runs on trust. We engage in a rigorous set of evaluation and certification processes; as a result your request was blocked." Reference number: 715-123160 Transaction ID: 9bf03e8b-5d2a-4ce3-a00e-325c84188bb3 Correlation ID: eaf15fab-ace6-43d2-a2cc-d40c00106c23 No Partner Center workspace was created, so I can't raise a standard support ticket. Requesting escalation to the Vetting/Trust & Safety team for manual review.
Phone verification is not working
Hello. I was logged out of my accounts when I opened Outlook on Windows. I managed to log into the first one, but I forgot my password of the other one. I am struggling to log into that account. That account is not connected to an authenticator app, but is connected to my phone number. I tried resetting my password using my phone and entered last 4 digits of my phone number, but the method is NOT WORKING for some reason. I also tried verifying my account with my phone number, but I didn't get any code from Microsoft. All the accounts that I buy online with use this email account. Please help.Stuck Developer Email Verification / Missing Resend Button – Support Ticket 2608070010001935
Ticket ID: 2608070010001935 Issue: Completed Partner verification on Aug 3, 2026. Developer verification reset to "Email Verification in progress". No verification email was received, and the UI lacks a "Resend verification email" button. Contact Email: email address removed for privacy reasons Please look into this issues as soon as possible. I have been stuck in the verification stage for the last 3 weeks and this is causing delay to the launch of my product. Much appreciated.Account Verification after Publishing Driver
Hi everyone, I successfully submitted a kernel driver to Microsoft several years ago and was able to see my driver's statistics for a while after that. Now, Microsoft wants me to go through account verification (developer id:86985290). My EV Certificate that I used to submit my driver to Microsoft has already expired. Was the account verification process triggered by expiration of my EV Certificate or it is not related? If I do the account verification, will I be able to see my driver's statistics without getting a new EV Certificate? Thanks, Olek
Developer Employment Verification stuck at Rejected / Pending Partner Action
Hello moderators, Our Developer program verification has been stuck at Employment Verification since well before the estimated completion date of 27 June 2026, showing "Rejected / Pending Partner Action". The Partner track on the same legal profile is fully Authorized, so this appears specific to the Developer vetting flow. We are a registered Norwegian company with matching public registry records, and our primary contact email is on the same domain as our Entra tenant. Public WHOIS for lingtechapps.com lists Registrant Organization: LINGTECHAPPS AS and Registrant Country: NO, matching our legal business profile. However, the registrant email and postal address are replaced by our registrar's privacy-protection service. If the automated check compares our primary contact email against the registrant contact, it would fail on that redacted field even though the organisation name matches correctly. We can supply a registrar-issued ownership certificate from Domeneshop AS showing the full registrant details, and a Brønnøysund Register Centre company certificate, on request. We cannot resolve this ourselves. Three separate routes are blocked: 1. Clicking Resolve on the Verification Summary page opens a panel containing only the "Document submitted successfully" banner and a greyed-out Submit button. No document type selector or upload field is rendered. The Action Center notification for our Seller ID instructs us to upload the required document in the Account Verification pane — which is precisely the control that does not render. 2. Creating a support request in Partner Center fails: after selecting Account verification > Employment verification and signing in, /dashboard/v2/support/servicerequests/create redirects to the Service health page instead of a request form. 3. The Microsoft 365 admin center Support Assistant loops without producing a ticket, returning unrelated articles instead of a contact option. We have also received no email requesting further information at our primary contact address, junk folder included. Could a Community Manager please escalate this to the Partner Vetting team? Specifically, we would like to know which document type and which data mismatch the Employment step is waiting on, and either to have the Resolve panel repaired for our Seller ID or to submit documentation through another channel. Happy to share Seller ID, tenant ID and screenshots by DM rather than posting them publicly. Thank you.
Persistent AU10TIX identity verification error and inability to open support ticket
Hello everyone. I am facing a recurring block during the identity verification process in the Microsoft Partner Center using AU10TIX. I have already performed all necessary checks. The registration data is strictly identical to the presented documents, the RG photo is submitted with excellent lighting, and the selfie is captured without accessories, using the native camera and without using a VPN or restrictive networks. Despite all criteria being met, the system immediately returns the error message Sorry, we were unable to complete your verification and the profile remains locked. Additionally, it is not possible to open a support ticket through the partner portal because the system requires the workspace field as mandatory, which we do not have yet due to the current status of the account, completely preventing the submission of support requests through traditional channels. How can I proceed to solve this problem? Thank you for your help.
