Poor Partner Center Support
I'm trying to register for the Hardware Program and it shows account suspended (we have not subscribed before), because we simply need a driver to be signed. But after many frustrating weeks this is the final answer we got (8+ weeks, TrackingID#2609140040004120): "Thank you so much for your patience while we reviewed the account. During the reinstatement review, it was confirmed that the account was never registered in the Hardware Program and therefore was never active. Because of this, the existing account cannot be reinstated. To move forward, you will need to start a new Hardware Program enrollment using a new tenant. I understand this may not be the outcome you were expecting, but this will allow you to proceed with a new registration rather than continuing with the previous account. As we have now received the final outcome of the reinstatement review and the required next step has been provided, I will proceed with closing this support ticket." How it the world is this a possible solution since it did not work in the first place. We have a our whole company tied to this tenant, and now I have to register a new one, most likely incur some costs again, just because of some buggy software that cannot resolve the issue??
Store company account: employment verification closed after appeal limit
I’m the sole owner of a single-member US LLC (Clumsy’s Lab LLC, Missouri) and I’m trying to open a company account through the new Microsoft Store developer onboarding at storedeveloper.microsoft.com. Status: Email verification: ✅ Verified (on our company domain.) Business verification: ✅ Verified via D-U-N-S Employment verification: ❌ “Verification could not be completed. You’ve reached the limit for verification appeals.” The vetting team’s note says our organization “does not currently meet the requirements to pass verification” and the request is closed. No specific reason was given. What I’ve done since: Updated our Dun & Bradstreet record to list me as owner and contact, with the company email Updated the domain registration so the registrant organization is the LLC, with the company email and business address Emailed mailto:email address removed for privacy reasons with documentation The problem: every “Contact support” and “create a ticket” link sends me to partner.microsoft.com, which requires an existing Partner Center account, so I can’t open a ticket. I’m stuck in a loop. I can provide Articles of Organization (naming me as organizer), our IRS EIN letter, and domain ownership records going back to 2024. Could a moderator help reopen the employment verification, or point me to the right team? For a one-person company, I’m not sure what more “employment” proof is possible. I am the company. Thank you!
Verified by email, but Legal info still shows Verification status None
Hello, Our company (Atlas Software LLC) is stuck on partner verification and we have not been able to get a response through support. What we have done and what we see: - We submitted all the requested documents, and we received an email from Microsoft saying our account was verified. - In Partner Center, the Developer program (Microsoft 365 and Copilot / Teams) shows "Authorized". - Our AI Cloud Partner Program enrollment is "Active". - However, Account settings > Legal info still shows Verification status "None" ("Program Not Found"). Because of this, we cannot complete Microsoft Entra publisher verification, which we need to publish our Teams / Microsoft 365 Copilot app in the store. We opened a support request on October 5 (TrackingID#2610050010000197), added a note to it, and emailed the support engineer, but we have not had a reply. It looks like the verification was completed on one side but not linked to our account's legal information. Could someone from the Partner Center team check this or tell us the right way to get it fixed? Thank you.
AI Cloud Partner Program enrolled but vetting record missing ("Program Not Found")
Our company, Dill Technologies, Inc., is enrolled in the Microsoft AI Cloud Partner Program. The enrollment page shows the program under "Active In," and the agreement was accepted on 10/3/2026. However, our Verification status has stayed at "None" since enrollment, and the Verification Summary page returns "Program Not Found – Failed to load vetting details." Verification never started, and there's no self-service way to begin it. Support ticket 2610050010001898 hasn't resolved it. Support told us to complete enrollment, which is already complete, and attachments fail to upload on the ticket. Could a community manager please escalate this to the Vetting / Trust & Safety team to manually initiate legal entity verification? We need it to complete publisher verification for our Microsoft Entra multitenant app. I'm happy to share our Partner ID and business documents privately.AI Cloud Partner Program enrolled but vetting record missing ("Program Not Found")
Our company, Dill Technologies, Inc., is enrolled in the Microsoft AI Cloud Partner Program. The enrollment page shows the program under "Active In," and the agreement was accepted on 10/3/2026. However, our Verification status has stayed at "None" since enrollment, and the Verification Summary page returns "Program Not Found – Failed to load vetting details." Verification never started, and there's no self-service way to begin it. Support ticket 2610050010001898 hasn't resolved it. Support told us to complete enrollment, which is already complete, and attachments fail to upload on the ticket. Could a community manager please escalate this to the Vetting / Trust & Safety team to manually initiate legal entity verification? We need it to complete publisher verification for our Microsoft Entra multitenant app. I'm happy to share our Partner ID and business documents privately.Verification "Authorized" but Partner Center remains deactivated. No support channel reachable.
We are a company seeking help with a Partner Center account state inconsistency (Seller ID available by direct message to a Community Manager or Microsoft employee). Timeline: - Our Windows Hardware Developer Program enrollment was rejected at the Employment Verification stage. - Microsoft Vetting Operations instructed us in writing to update our profile to a company-owned domain and provide domain registration documentation. We complied fully and same-day: registered and verified a company domain on the enrolling tenant, updated the seller contact and company approver to an address on that domain, and supplied registrar documentation. - The verification pipeline re-ran: Email, Identity, and ultimately all stages completed. Legal Info now shows Verification Status: AUTHORIZED. - However, the Partner Center account itself returns "your Partner Center account has been deactivated" on every workspace — Hardware, Programs, and the support wizard — so we cannot file an in-portal support case from the deactivated account. - Email follow-ups to the Vetting Operations thread and to an assigned Dev Center support engineer have gone unanswered for over a week. We hold multiple correlation IDs (most recent: f4fd02fd-d21f-462f-8765-1ea3d6132ad2, 02 Oct 2026). Our read: the account object was deactivated when the earlier application was closed, and was never re-activated when the verification subsequently authorized — a state inconsistency between the vetting record and the account. Ask: could a Community Manager or Microsoft employee escalate this to the team that can re-activate a verified account? The verification work is complete; only the deactivation flag remains, and it is blocking a driver-signing deliverable. We can provide the Seller ID, case numbers, correlation IDs, and full documentation through any private channel indicated. Thank you. Access restricted We're sorry, you don't have permission to access this page because your Partner Center account has been deactivated. For assistance, please contact your Partner Center administrator or support. Correlation ID: f4fd02fd-d21f-462f-8765-1ea3d6132ad2 Correlation vector: leO3sWI4S0K2fExK.4 Time: 02 Oct 2026 22:36:07 +00:00
Identity verification closed after a corrected name typo, and no route to support
Our Partner Center identity verification failed and was closed ("no further action will be taken"). The cause was a typo in the primary contact name, which has since been corrected to match the ID exactly. In Help + support the assistant doesn't offer a support request, so we can't ask for the existing verification to be reopened. Could a moderator help reopen verification on the existing account, or point us to the right channel? Happy to share account details privately.
MAICPP enrollment blocked — tile greyed out, no workspace, support ticket submission fails
Hello Partner Compliance team, We are trying to enroll a tenant in the Microsoft AI Cloud Partner Program (MAICPP) in order to complete publisher verification for an Entra ID app registration on a custom domain. The "Microsoft AI Cloud Partner Program" option is greyed out and cannot be selected on the program-selection screen at partner.microsoft.com. We have already verified: The custom domain shows "Verified" in Entra ID under Identity > Settings > Domain names Signed in with the tenant's Global Administrator account, confirmed as Global Admin in Entra ID Retried in multiple browsers and in private/incognito sessions with all Microsoft sessions signed out first, with the same result each time We have also tried, and both have failed: The normal in-portal Partner Center support ticket flow, which fails because no workspace exists yet for this account The no-sign-in support form at partner.microsoft.com/support, where the Submit button returns "There is a problem submitting your request, try again!" Because no Partner Center workspace has ever been created for this tenant, we have no self-service way to open a ticket. Could someone from the team please manually review this and either unblock the enrollment tile or open a case on our behalf? Happy to provide the Tenant ID, domain, and any further details privately via DM. Thank you.
