Legal Info Page Not Loading – 40+ Days, No Support Resolution

Hello,

I'm posting here hoping to get some visibility on an issue that has been unresolved for over 40 days despite multiple support interactions.

Issue: The Legal Information page under Account Settings in Partner Center does not load. The page simply spins indefinitely. This prevents me from updating my company name.

Impact: This is blocking customer onboarding and causing direct financial harm to my business. Due to this error, our account remains unverified, which is preventing us from launching our web application.

What I've done:

• Opened support ticket #2512180010000713 on 18 December 2025
• Provided HAR file and PSR recording as requested
• Submitted escalation request (was merged into original ticket without action)

Support response: Every 2 days I receive an identical message: "Your issue is under review currently. As soon as we have an update, we will inform you."

No actual investigation, no timeline, no resolution.

Is anyone from Microsoft able to look into this? Has anyone else experienced this issue or have advice on how to escalate effectively?

Thank you.