Unable to pass Employment Verifcation step in Partner Center
Hello everyone, I am stuck at the Employment Verification step while trying to enroll in the Microsoft Partner Center. I have already submitted the required documents, including the domain invoice and the assignment letter, but Microsoft responded with: "Based on the information you have provided to date, we have determined that your organization does not currently meet the requirements to pass verification." This leaves me very confused, as the reply does not explain what exactly is missing or what additional documents are required. I have carefully checked the documentation, but there is no clear guidance. As a company focusing on IT security, this is extremely frustrating. We recently shifted from Linux to Windows development, and without a Microsoft Partner account we are unable to proceed with building kernel-level antivirus solutions for our users. This has a devastating impact on our business. Could anyone please share their experience or advise on what specific documents or requirements Microsoft usually expects in order to pass Employment Verification? Any help would be greatly appreciated. Thank you!Business account vetting
Hello, My business account was already fully vetted and suddenly it went again to "Non-compliant". I've opened a support ticket a month ago (#2602260040002250) but so far I only got generic "we are looking into it" replies. This is now severely impacting my business because I can't publish my product on the Microsoft Store, which means I'm actively losing revenue. Can someone please look into it and tell me at least what the status is and a rough timeline for the solution? If no solution can be found any time soon, I'll have to move away from the Microsoft Store and find other means of distribution. Thank you and kind regards, MartinMicrosoft runs on trust - renewal blocked – order fails before payment (error 715-123160)
Hi, My context is the following, I have a US based LLC because my work is centered around Dynamics 365F&O and my customers are not in Colombia, but in the US. I am an ISV and have a marketplace offer in AppSource. I am an SMB. I can survive thanks to my consulting income. I'm trying to sell my ISVs as an MS partner but I haven't been able to land a deal yet. But I run my business from Colombia. But I have US Banks, US Customers, US Invoices, etc. This is a completely legal and compliant setup. I made the mistake when I enrolled as a Microsoft Partner of giving my US details instead of my Colombian details. I thought it made perfect sense, I had no idea I would be flagged for this. I have had problems with my partner center ever since, I can't get approved as a Developer. When I try to renew my Partner Success Core Benefits I get this: https://www.microsoft.com/en-us/legal/compliance/integrityIf you require further information please https://partner.microsoft.com/partner/support with reference number: XXX-XXXXX and transaction ID: XXXX. I opened up a support ticket, because my renewal is up. And at the very end of a week of back and forth I get this: Microsoft runs on trust, and therefore we engage in a rigorous set of evaluation and certification processes across third party individuals and organizations. As a result of our internal processes, we are unable to proceed with your request. Please note that this decision cannot be changed by opening a new support case. Thank you for your understanding What can I do? I know other people are facing the same issue.
URGENT: Blocked from Partner Center Enrollment ("Runs on trust") - Support portals inaccessible
Hello Microsoft Partner Community Team, I am urgently seeking assistance with an automated enrollment block. We are trying to register our business, Connect In Cloud Ltd (UK Companies House: 09550508), for the Microsoft AI Cloud Partner Program, but we have triggered the "Microsoft runs on trust" security block. I am completely unable to raise a standard support ticket because my Partner Center dashboard shows no active workspaces, meaning the support form will not allow me to submit a request. Furthermore, the standard business phone support lines drop the call after instructing me to use the broken portal. I need a moderator to please escalate this directly to the Vetting and Enrollment team so I can provide my business documentation, verify my identity, and have this block cleared. Here are my exact error details from the blocked screen: Error: Microsoft runs on trust... your request was blocked. Reference Number: 715-123160 Transaction ID: 4b89b272-50fe-4f37-8f5f-15f539cbaed0 Correlation ID: f13ebdd3-5d9d-4b45-a31d-0049e3489a11 Thank you in advance for your help in getting an internal support ticket opened for us
Error message: unable to validate your 'Create new GDAP relationship'
In Partner Center I want to create an admin relationship request for a certain customer. As you can see below I receive an error message when I clicked on 'finalize request'. The details of the error message: We are unable to validate your 'Create new GDAP relationship' request at this time. Be advised anonymous connections are not allowed for this service. If you believe you received this message in error, please try your request again. Click to https://learn.microsoft.com/en-us/partner-center/gdap-faq?branch=main#what-action-must-a-partner-perform-for-a-715-123220-error-or-anonymous-connections-are-not-allowed-for-this-service. If the issue persists, contact support and reference message code 715-123220 and Transaction ID: xxxxxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx. I tried to create a request on different times of the day and even my colleague doesn't managed to finalize the request because she also receives the same message. Does anyone here has a solution for this because I need to create this request as soon as possible. Thanks in advance!
Issue Accepting Microsoft Partner Agreement
Hello, having an issue accepting the cloud partner agreement while enrolling in Partner Center. I am currently applying for our company's driver signing permissions on Microsoft. While filling out information on the following webpage: https://partner.microsoft.com/en-us/dashboard/account/exp/enrollnow/partner, I encountered an issue. When the webpage pulled our company name from Dun & Bradstreet, Microsoft deemed our company name invalid. I noticed that there is a comma in the name, as shown in the screenshot. However, when we applied for a signature from DigiCert, we used the same company name with the comma as the signing name. Therefore, I cannot remove the comma at this point because if I do, Microsoft might reject the signed certification file later due to a mismatch in the company name. Could you help resolve this issue?Legal Info Page Not Loading – 40+ Days, No Support Resolution
Hello, I'm posting here hoping to get some visibility on an issue that has been unresolved for over 40 days despite multiple support interactions. Issue: The Legal Information page under Account Settings in Partner Center does not load. The page simply spins indefinitely. This prevents me from updating my company name. Impact: This is blocking customer onboarding and causing direct financial harm to my business. Due to this error, our account remains unverified, which is preventing us from launching our web application. What I've done: Opened support ticket #2512180010000713 on 18 December 2025 Provided HAR file and PSR recording as requested Submitted escalation request (was merged into original ticket without action) Support response: Every 2 days I receive an identical message: "Your issue is under review currently. As soon as we have an update, we will inform you." No actual investigation, no timeline, no resolution. Is anyone from Microsoft able to look into this? Has anyone else experienced this issue or have advice on how to escalate effectively? Thank you.
Identity Verification Rejected in Partner Center – What Are the Next Steps?
Hello, our Microsoft Partner Center identity verification was rejected with the following message: 'Based on the information you have provided, your organization does not currently meet the requirements to pass verification. There are no appeals available, and the application has been closed.' We understand that this application is closed and that no appeal is available for this verification attempt. In addition, we are currently unable to create a support ticket in Partner Center for this verification issue, as the option to submit a ticket is not available to us. Could you please clarify: - What are the recommended next steps after receiving this message? - Is reapplying the correct action in this situation, and if so, what is the proper way to proceed? - Is there a required or recommended waiting period before reapplying? Thank you for your guidance.
CSP Account Verified & Authorized yet Indirect Reseller Status: SUSPENDED
Hello Partner Community Please assist any way you can... JillArmourMicrosoft is this in your wheelhouse? We are an CSP partner that is struggling to have our indirect reseller account suspension lifted even though our partner account is now fully verified and authorised. Our account was originally suspended due to a business registration vs shop location mismatch that was not resolved within a 30 day termination notification time limit. We corrected the address problem AFTER the account was suspended and although our account is now verified and authorised, the Indirect Reseller account suspension has not been automatically lifted and we are unable to contact a human representative to have it manually moved back to the Active state. We have submitted several Partner Support tickets but they do not provide actual support at all and automated responses from these tickets return a disclaimer stating the following with no further correspondence and the ticket automatically closed. Hello, Thank you for contacting Microsoft Partner support about the notice of suspension and termination proceedings. In the Microsoft AI Cloud Partner Program Agreement, both Microsoft and our partners reserve the right to walk away from the partner relationship by providing 30 days' notice to the other. Neither party is required to offer an explanation for the decision to terminate the partner agreement. As Microsoft is exercising its rights under this section 4.b of the Microsoft AI Cloud Program Agreement, we are unable to share an explanation or further details. Kind Regards, *Random Name* (He/Him) Support Engineer Partner Support Delivery - Program Customer Support My Working Hours: M-F 11:30 AM to 08:30 PM AEDT This lack of support is excruciatingly frustrating and terribly aggravating given that we are now subject to an indefinite period of considerable income loss with no recourse. Note that along with the suspension, emails have been sent to our customers notifying them that we are no longer qualified to act as their licensing provider which has been distressing for both our sales team and the customers. Our distributor is doing the best they can to help but they are unable to provide any real assistance and from what I hear, are unable to get any sensible advice from their Microsoft reps. Upon speaking with several other indirect resellers and distributors alike, it is my understanding that many partners are suffering the same or similar denial of service and I question whether this practice is even legal under Australian law regardless of any contractual fine print and disclaimers after the fact. This denial of support is a huge failure of Microsoft's policy makers and extremely poor business practice in general. If Microsoft wish to declare utter contempt for the small businesses that have supported them for several decades then those businesses might consider alternative platforms for their customers going forward. To conclude, I welcome any support or feedback from the community to help resolve this particular problem and help others with the same issue. Kind Regards, One very Frustrated Reseller.
