Forum Discussion
URGENT: Blocked from Partner Center Enrollment ("Runs on trust") - Support portals inaccessible
Hello Microsoft Partner Community Team,
I am urgently seeking assistance with an automated enrollment block. We are trying to register our business, Connect In Cloud Ltd (UK Companies House: 09550508), for the Microsoft AI Cloud Partner Program, but we have triggered the "Microsoft runs on trust" security block.
I am completely unable to raise a standard support ticket because my Partner Center dashboard shows no active workspaces, meaning the support form will not allow me to submit a request. Furthermore, the standard business phone support lines drop the call after instructing me to use the broken portal.
I need a moderator to please escalate this directly to the Vetting and Enrollment team so I can provide my business documentation, verify my identity, and have this block cleared.
Here are my exact error details from the blocked screen:
Error: Microsoft runs on trust... your request was blocked.
Reference Number: 715-123160
Transaction ID: 4b89b272-50fe-4f37-8f5f-15f539cbaed0
Correlation ID: f13ebdd3-5d9d-4b45-a31d-0049e3489a11
Thank you in advance for your help in getting an internal support ticket opened for us
20 Replies
We have the same problem! Our legitimate company was blocked without any clear reason, and the support form doesn't work either. I created a post about our case here on September 8, but unfortunately, we haven't received any response yet.
- JillArmourMicrosoft
Community Manager
IraP sorry for your troubles, but this is not a support portal. You must log a support ticket to move forward. I hope this helps!
How to log a Microsoft support ticket without a partner account | Microsoft Community Hub
Thank you, JillArmourMicrosoft.
We understand that the Community is not a support portal, and we are trying to follow the recommended process.
However, as we explained in our own topic from September 8, we are unable to submit a request through the official no-sign-in route you provided. The issue is described there in detail, but we have not received a response to that topic yet.
We have tried multiple times over the course of about a week, using different browsers, but receive the same error message every time: “There is a problem submitting your request, try again!” And, as you can see, this appears to be a fairly common issue that has also been reported here by other users.
Could you please advise whether there is any alternative way to have our case submitted when this route is not working?
We are ready to provide all necessary company information and supporting documentation through an appropriate Microsoft channel. We simply need a functioning way to reach the relevant team.
Thank you for your assistance.
Same situation here, and one detail that may help Jill and others: the support form does not work for a blocked account.
MAICPP enrolment for TSE IT SOLUTIONS LIMITED (UK, Companies House 15419504) is blocked by the trust evaluation with reference 715-123160 - on 7 September (correlation ID adc1cf92-aef0-4c13-be51-8e04f7dccff0) and again on 9 September (correlation ID ddda2a1c-a951-4bfe-b7f2-a76e82bf1429). Enrolling account is the tenant's Global Admin on a verified custom domain; the legal entity was created fine and the Partner Program Agreement accepted; the block appears on Accept and continue.
The "log a ticket without a partner account" form linked above returns "There is a problem submitting your request, try again!" every time. Looking at the network trace, the page's call to api-supportservices.azure-api.net/v1/servicerequests/xsrf-token answers HTTP 401 for this account - tested in a normal window and in a private window signed in only as the enrolling admin, under both "Unable to login to Partner Center" and "Enrollment > How do I enroll into MAICPP program". So an account blocked at enrolment cannot reach the one channel that can unblock it.
Could this be escalated to the enrolment / trust team? We are happy to provide the certificate of incorporation, proof of address and a director's ID for a manual review. Our Q&A post with the same details: learn.microsoft.com/en-us/answers/questions/5996515
- JillArmourMicrosoft
TSEITSolutions thank you for this information and feedback. I will try to find a way to get this to the support team so they can look into it.
To be clear, I cannot guarantee they will make any changes or share back information. All I can do is forward your feedback, the rest is up to that team.
Hi Jill, I’m experiencing the same MAICPP enrolment issue and unfortunately the “support ticket without a partner account” form also fails when I try to submit it. Is there another way I can get the enrolment issue passed to the appropriate support team for manual review? Many thanks, Steven
That sounds really frustrating, especially when the enrollment block also prevents you from opening a support ticket. Hopefully the suggested support route can help get the case escalated to the Trust & Safety team for manual review.
Title: MAICPP enrollment blocked by Trust & Safety filter (Ref 715-123160) — cannot open support ticket (no workspace)
Our organization's Microsoft AI Cloud Partner Program enrollment is blocked at initiation by the automated trust evaluation. We cannot open a service request because the support form requires a Workspace, and no workspace exists for a blocked/unenrolled account.
- Reference number: 715-123160
- Transaction ID: 34960676-6d9f-4c94-aac3-eab3d4d71edd
- Correlation ID: e6cdfa06-e2e8-4a59-87a8-12d0d25daf65
- Organization: Akshee Digital Solutions (tenant: akshee.in), India
- Purpose: publisher verification for our Entra app (OneDrive integration in our app, meraPA)
Requesting a moderator to escalate this trust block to the Trust & Safety team for manual review/release. Happy to provide any business-verification documents. Thank you.
- JillArmourMicrosoft
I'm currently going through the same issue, and it's really driving me crazy. I got hit with the trust runs on trust error, or whatever it's called. I can't send a support email because it's a new account and I don't have a workspace. I'm just running around in circles in the Microsoft portal, wasting time and not able to achieve anything. I'm just considering completely removing Microsoft from my application because I don't want to have to deal with this type of headache.
- JillArmourMicrosoft
Try the link I shared below, you don't need a workspace to submit it. That is the only way to move forward I'm afraid. Sorry for all your troubles here.
- JillArmourMicrosoft
Can you try submitting a support ticket this way:
How to log a Microsoft support ticket without a partner account | Microsoft Community Hub
Hi Jill, thank you for your response! I did follow those steps and successfully submitted a support ticket. I was subsequently contacted by the Microsoft AI Cloud Partner Support team after a failed call attempt on April 20.
Since then I have sent three replies from different email accounts and received no response. Today I received another follow-up email from the support agent but again no answer to any of my replies. I have responded to that one as well, with no luck so far.
I'm wondering if my replies are landing in their junk folder, as I'm sending from a custom domain (mailto:email address removed for privacy reasons). Is there any way you could flag this internally so the agent knows to check? The tracking ID is #2604150010000626
Thank you so much for your help!
