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Quddoos's avatar
Quddoos
Copper Contributor
Mar 16, 2026

URGENT: Blocked from Partner Center Enrollment ("Runs on trust") - Support portals inaccessible

 

Hello Microsoft Partner Community Team,

 

I am urgently seeking assistance with an automated enrollment block. We are trying to register our business, Connect In Cloud Ltd (UK Companies House: 09550508), for the Microsoft AI Cloud Partner Program, but we have triggered the "Microsoft runs on trust" security block.

 

I am completely unable to raise a standard support ticket because my Partner Center dashboard shows no active workspaces, meaning the support form will not allow me to submit a request. Furthermore, the standard business phone support lines drop the call after instructing me to use the broken portal.

 

I need a moderator to please escalate this directly to the Vetting and Enrollment team so I can provide my business documentation, verify my identity, and have this block cleared.

 

Here are my exact error details from the blocked screen:

 

Error: Microsoft runs on trust... your request was blocked.

 

Reference Number: 715-123160

 

Transaction ID: 4b89b272-50fe-4f37-8f5f-15f539cbaed0

 

Correlation ID: f13ebdd3-5d9d-4b45-a31d-0049e3489a11

 

Thank you in advance for your help in getting an internal support ticket opened for us

compliance
Partner question
support
verification

4 Replies

  • Dejeffo's avatar
    Dejeffo
    Occasional Reader
    Jul 15, 2026

    I'm currently going through the same issue, and it's really driving me crazy. I got hit with the trust runs on trust error, or whatever it's called. I can't send a support email because it's a new account and I don't have a workspace. I'm just running around in circles in the Microsoft portal, wasting time and not able to achieve anything. I'm just considering completely removing Microsoft from my application because I don't want to have to deal with this type of headache.

    • JillArmourMicrosoft's avatar
      JillArmourMicrosoft
      Icon for Community Manager rankCommunity Manager
      Jul 15, 2026

      Try the link I shared below, you don't need a workspace to submit it. That is the only way to move forward I'm afraid. Sorry for all your troubles here. 

    • anavargass's avatar
      anavargass
      Copper Contributor
      Apr 23, 2026

      Hi Jill, thank you for your response! I did follow those steps and successfully submitted a support ticket. I was subsequently contacted by the Microsoft AI Cloud Partner Support team after a failed call attempt on April 20.

      Since then I have sent three replies from different email accounts and received no response. Today I received another follow-up email from the support agent but again no answer to any of my replies. I have responded to that one as well, with no luck so far.

      I'm wondering if my replies are landing in their junk folder, as I'm sending from a custom domain (mailto:email address removed for privacy reasons). Is there any way you could flag this internally so the agent knows to check? The tracking ID is #2604150010000626 

      Thank you so much for your help!