Forum Discussion
URGENT: Blocked from Partner Center Enrollment ("Runs on trust") - Support portals inaccessible
Hello Microsoft Partner Community Team,
I am urgently seeking assistance with an automated enrollment block. We are trying to register our business, Connect In Cloud Ltd (UK Companies House: 09550508), for the Microsoft AI Cloud Partner Program, but we have triggered the "Microsoft runs on trust" security block.
I am completely unable to raise a standard support ticket because my Partner Center dashboard shows no active workspaces, meaning the support form will not allow me to submit a request. Furthermore, the standard business phone support lines drop the call after instructing me to use the broken portal.
I need a moderator to please escalate this directly to the Vetting and Enrollment team so I can provide my business documentation, verify my identity, and have this block cleared.
Here are my exact error details from the blocked screen:
Error: Microsoft runs on trust... your request was blocked.
Reference Number: 715-123160
Transaction ID: 4b89b272-50fe-4f37-8f5f-15f539cbaed0
Correlation ID: f13ebdd3-5d9d-4b45-a31d-0049e3489a11
Thank you in advance for your help in getting an internal support ticket opened for us
7 Replies
That sounds really frustrating, especially when the enrollment block also prevents you from opening a support ticket. Hopefully the suggested support route can help get the case escalated to the Trust & Safety team for manual review.
Title: MAICPP enrollment blocked by Trust & Safety filter (Ref 715-123160) — cannot open support ticket (no workspace)
Our organization's Microsoft AI Cloud Partner Program enrollment is blocked at initiation by the automated trust evaluation. We cannot open a service request because the support form requires a Workspace, and no workspace exists for a blocked/unenrolled account.
- Reference number: 715-123160
- Transaction ID: 34960676-6d9f-4c94-aac3-eab3d4d71edd
- Correlation ID: e6cdfa06-e2e8-4a59-87a8-12d0d25daf65
- Organization: Akshee Digital Solutions (tenant: akshee.in), India
- Purpose: publisher verification for our Entra app (OneDrive integration in our app, meraPA)
Requesting a moderator to escalate this trust block to the Trust & Safety team for manual review/release. Happy to provide any business-verification documents. Thank you.
- JillArmourMicrosoft
Community Manager
I'm currently going through the same issue, and it's really driving me crazy. I got hit with the trust runs on trust error, or whatever it's called. I can't send a support email because it's a new account and I don't have a workspace. I'm just running around in circles in the Microsoft portal, wasting time and not able to achieve anything. I'm just considering completely removing Microsoft from my application because I don't want to have to deal with this type of headache.
- JillArmourMicrosoft
Try the link I shared below, you don't need a workspace to submit it. That is the only way to move forward I'm afraid. Sorry for all your troubles here.
- JillArmourMicrosoft
Can you try submitting a support ticket this way:
How to log a Microsoft support ticket without a partner account | Microsoft Community Hub
Hi Jill, thank you for your response! I did follow those steps and successfully submitted a support ticket. I was subsequently contacted by the Microsoft AI Cloud Partner Support team after a failed call attempt on April 20.
Since then I have sent three replies from different email accounts and received no response. Today I received another follow-up email from the support agent but again no answer to any of my replies. I have responded to that one as well, with no luck so far.
I'm wondering if my replies are landing in their junk folder, as I'm sending from a custom domain (mailto:email address removed for privacy reasons). Is there any way you could flag this internally so the agent knows to check? The tracking ID is #2604150010000626
Thank you so much for your help!
