Unable to update the primary contact email address during verification process
Registered my corporation on Microsoft Partner Center (MPC) about 2 weeks ago as the owner. Uploaded the incorporation document at that time. Then, it asked to upload the domain receipt to demonstrate the corporation owns the domain. Did that immediately. Now, the vetting status is still "Rejected". Also, when I check the "Legal Info" panel, my role is just "Developer" now, and there is no more "Owner" role for my account. Maybe because of this, I cannot see notification or expand "Contact info" for my corporation on MPC. I opened a support ticket and got an email saying the primary contact should not be general email like "email address removed for privacy reasons" and need to update it. But with the "Developer" role, I cannot even expand "Contact info" panel and won't be able to update it by myself now. This experience made me very frustrated with MPC. So I replied the support email, and who knows if they will actually reply or care.
Access restricted
I was banned from the system without any justification. I spent six months struggling to get approval without ever using the service once. Now I face another six months trying to get my ban lifted, and they're telling me that if I pay $16,500 annually for support services, they'll help me. This system is absolutely ridiculous. When I was banned, I received no notification, no message, no email, nothing. I only got a response after submitting four support tickets. Now I suppose I'll need to submit another 50 tickets just to try to get my ban reversed. Microsoft is truly a terrible company
Employment Verification Rejected - No more attempts
Hello, I am trying to get my account verified but after several failed attempts, now I do not have a possibility to resubmit the documents. I read few resources here and now I known what kind of document I need to submit, but there's no possibility. I contacted support maybe 6-7 times and their responses are always the same: We've reviewed your appeal for verification. Based on the information you have provided to date, we have determined that your organization does not currently meet the requirements to pass verification. We have closed your application. If you decide to reapply, please review the information at https://aka.ms/CSPVerification and http://aka.ms/PartnerVerification to ensure you meet the latest requirements. I don't know what to do now, tried to open new account with same company name but it didn't go through. I need somebody to help me how to reapply, or at least resubmit the documents. Support seems to be useless at this point because they reply with the same email all the time. Please advise! Thank you in advance!Ongoing Partner Verification Issues – I Need Help and Direction
At the end of 2024, I joined forces with a few close colleagues to create a global training company based in the U.S., with the goal of becoming a Microsoft partner focused on bridging the growing global skills gap in tech. As a Brazilian, I took every necessary step to legally establish the company in the United States — from business formation and IRS registration (EIN) to securing a D-U-N-S Number and setting up the domain and operations. Everything was done by the book, with transparency and diligence. On April 11, the company’s EIN was officially issued. I believed the hardest part was over. But what I wasn’t prepared for was the complexity and opacity of the Microsoft Partner verification process. Since May, I’ve been trying to verify the business and my personal identity to officially join the Microsoft Partner Network. I've submitted every required document multiple times — company formation papers, domain ownership proof, D-U-N-S details, IRS registration, and even identity verification via Microsoft Authenticator. To date, I’ve opened six different support tickets. I also reached out to a community manager who helps partners here but unfortunately, nothing has moved forward. The latest ticket was closed with the same response I’ve received multiple times: "We've reviewed your request for verification. Based on the information you have provided to date, we have determined that your organization does not currently meet the requirements to pass verification. We have closed your application. If you decide to reapply, please review the information at http://aka.ms/PartnerVerification..." This message is always the same, vague, generic, and without any actionable feedback on what exactly is missing. To make matters worse, we had to cancel our launch event scheduled for early July, which was to feature several MVPs, MCTs, and other community leaders. Without partner verification, we can’t operate or deliver what we’ve been building for months. What hurts the most is that the company I’ve admired and championed for years, as an MCT and community member — is now the one unintentionally preventing us from moving forward. I’m sharing this here with the hope that someone from the community or Microsoft can help guide or escalate the situation. We’ve done everything by the book, and just want the opportunity to contribute and to help others grow through training and empowerment. Any help or direction would mean a lot. Thank you for your attention Pacifico, Marcelo - Microsoft Certified Trainer & Owner NextGen Skills LLC
Partner account issue unable to bypass employment verification stage
HI, I have problem with my partner account because I edited some details on my partner center account and now verification process has emerged again and I am stuck at employment verification stage and if I uploaded the required documents nothing will happen and they will ask again for same documents it looks like loop any help would be appreciated Thanks
CSP Account Verified & Authorized yet Indirect Reseller Status: SUSPENDED
Hello Partner Community Please assist any way you can... JillArmourMicrosoft is this in your wheelhouse? We are an CSP partner that is struggling to have our indirect reseller account suspension lifted even though our partner account is now fully verified and authorised. Our account was originally suspended due to a business registration vs shop location mismatch that was not resolved within a 30 day termination notification time limit. We corrected the address problem AFTER the account was suspended and although our account is now verified and authorised, the Indirect Reseller account suspension has not been automatically lifted and we are unable to contact a human representative to have it manually moved back to the Active state. We have submitted several Partner Support tickets but they do not provide actual support at all and automated responses from these tickets return a disclaimer stating the following with no further correspondence and the ticket automatically closed. Hello, Thank you for contacting Microsoft Partner support about the notice of suspension and termination proceedings. In the Microsoft AI Cloud Partner Program Agreement, both Microsoft and our partners reserve the right to walk away from the partner relationship by providing 30 days' notice to the other. Neither party is required to offer an explanation for the decision to terminate the partner agreement. As Microsoft is exercising its rights under this section 4.b of the Microsoft AI Cloud Program Agreement, we are unable to share an explanation or further details. Kind Regards, *Random Name* (He/Him) Support Engineer Partner Support Delivery - Program Customer Support My Working Hours: M-F 11:30 AM to 08:30 PM AEDT This lack of support is excruciatingly frustrating and terribly aggravating given that we are now subject to an indefinite period of considerable income loss with no recourse. Note that along with the suspension, emails have been sent to our customers notifying them that we are no longer qualified to act as their licensing provider which has been distressing for both our sales team and the customers. Our distributor is doing the best they can to help but they are unable to provide any real assistance and from what I hear, are unable to get any sensible advice from their Microsoft reps. Upon speaking with several other indirect resellers and distributors alike, it is my understanding that many partners are suffering the same or similar denial of service and I question whether this practice is even legal under Australian law regardless of any contractual fine print and disclaimers after the fact. This denial of support is a huge failure of Microsoft's policy makers and extremely poor business practice in general. If Microsoft wish to declare utter contempt for the small businesses that have supported them for several decades then those businesses might consider alternative platforms for their customers going forward. To conclude, I welcome any support or feedback from the community to help resolve this particular problem and help others with the same issue. Kind Regards, One very Frustrated Reseller.URGENT: MPA and CSP Suspension Imminent Despite Support Tickets – Requesting Immediate Assistance
Hi Microsoft Partner Community, I’m urgently seeking assistance regarding an imminent suspension of my MPA and CSP account, following a notice issued on 22 May 2025 with a 30 day notice period. Despite multiple support tickets and confirmation that my account is authorized, the Verification status still shows as Rejected in Partner Center. After a ticket claimed authorization was complete, I was again asked to resubmit the same documents with no indication of next steps or resolution. Support Request Numbers: 2505230010001935 (logged 24 May) 2506130010000145 (logged 13 June) – positive response received: "your account is now authorized. There is no further action required from you." 2506160010000226 (logged 16 June) I cannot upload documents under the Legal business profile “Fix now” section, it seems to be stuck in a loop. I have been able to upload them under Profile Info “Fix now” section below. I've submitted all requested documentation multiple times (including through support tickets, email, and Partner Center). This is now business-critical, and I manage multiple client tenancies through the CSP program. I’m requesting immediate escalation to the appropriate Microsoft teams to prevent disruption to services. If a Microsoft representative or moderator can help escalate or provide direct guidance, I would greatly appreciate it.90 Days still no response
For 90 days they have been sending qr link. it gives an error, they close the ticket. I open it again, they send qr link again. but I already have partner and reseller authorisation, they only need to activate the developer. their minds do not even work that much, the same person, the same qr code but their system is so bad that it does not work. there can't be such terrible service. Tracking ID 2505090040013065
Frustrating support responses - business verification
I've been trying to get my business verified. It's a maddening process and the support "people" don't appear to understand how dates work. I sent our VAT registration document - too old (well it's as old as the company is as you'd expect and couldn't be more proof that it exists legally). So I sent our bank statements for March 2025. I get a response that says that's too old. I ask them to look at it again as it's literally last month. Then I get this response today: "...The document that you have provided is no longer valid since it was issued for the period (01/03/2025 - 31/03/2025). Kindly share with us a more recent document. All documents submitted should be issued within the previous 12 months or where the expiration date is a future date that is at least 2 months away." I'm beyond understanding how they think last month is over 12 months ago. Somebody please help me. Support ID 2503270040004554Error message: unable to validate your 'Create new GDAP relationship'
In Partner Center I want to create an admin relationship request for a certain customer. As you can see below I receive an error message when I clicked on 'finalize request'. The details of the error message: We are unable to validate your 'Create new GDAP relationship' request at this time. Be advised anonymous connections are not allowed for this service. If you believe you received this message in error, please try your request again. Click to https://learn.microsoft.com/en-us/partner-center/gdap-faq?branch=main#what-action-must-a-partner-perform-for-a-715-123220-error-or-anonymous-connections-are-not-allowed-for-this-service. If the issue persists, contact support and reference message code 715-123220 and Transaction ID: xxxxxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx. I tried to create a request on different times of the day and even my colleague doesn't managed to finalize the request because she also receives the same message. Does anyone here has a solution for this because I need to create this request as soon as possible. Thanks in advance!
