MAICPP enrollment blocked (Ref 715-123160) – no workspace, requesting manual Vetting review
Hello Partner Compliance / Trust & Safety team, My enrollment in the Microsoft AI Cloud Partner Program was blocked by the automated trust check immediately after I submitted my company information ("Microsoft runs on trust ... your request was blocked"). Since the block happens at the trust-verification stage, no Partner Center workspace is created, so the standard in-portal support ticket cannot be raised (empty Workspace dropdown, Contact Support dead-ends). I would therefore appreciate a manual escalation. Request: Please route this to the Partner Vetting / Trust & Safety team for a manual review and reset so I can complete verification. If possible, let me know which validation step triggered the block so I can correct it before re-attempting. Case identifiers: - Program: Microsoft AI Cloud Partner Program - Reference number: 715-123160 - Transaction ID: e97d58e3-c28c-41c4-a635-8f455b2fbd32 - Correlation ID: efd2db84-043c-43c1-91b7-b9c1dc4dbd83 Context that may help: - Legitimate business: sole proprietorship (Einzelunternehmen) registered in Germany. - The Entra tenant is newly created for this purpose, which I understand can raise a risk flag; I am the Global Admin. - I can re-attempt using a global admin on my own business domain (rather than the account originally used) if that helps the trust evaluation. - Official business-registration documentation and VAT ID (USt-IdNr) are available on request for verification. Thank you for reviewing this.
Enrollment blocked Ref 715-123160 - cannot create support ticket
My AI Cloud Partner Program enrollment was blocked with the "Microsoft runs on trust" message, reference number 715-123160. Because enrollment failed, my account has no workspace, so Partner Center support cannot create a request — and the other support routes also dead-end. Could Microsoft please route this reference for manual compliance review? I can provide company verification details through a private channel.
URGENT: Blocked from Partner Center Enrollment ("Runs on trust") - Support portals inaccessible
Hello Microsoft Partner Community Team, I am urgently seeking assistance with an automated enrollment block. We are trying to register our business, Connect In Cloud Ltd (UK Companies House: 09550508), for the Microsoft AI Cloud Partner Program, but we have triggered the "Microsoft runs on trust" security block. I am completely unable to raise a standard support ticket because my Partner Center dashboard shows no active workspaces, meaning the support form will not allow me to submit a request. Furthermore, the standard business phone support lines drop the call after instructing me to use the broken portal. I need a moderator to please escalate this directly to the Vetting and Enrollment team so I can provide my business documentation, verify my identity, and have this block cleared. Here are my exact error details from the blocked screen: Error: Microsoft runs on trust... your request was blocked. Reference Number: 715-123160 Transaction ID: 4b89b272-50fe-4f37-8f5f-15f539cbaed0 Correlation ID: f13ebdd3-5d9d-4b45-a31d-0049e3489a11 Thank you in advance for your help in getting an internal support ticket opened for us
Trust-based access denial—requesting manual review and scope clarification(TrkID#2606090040007541)
We are reaching out after exhausting standard support channels regarding a trust-based access denial on our Partner Center account. Our India entity, ConvergeSoft International Private Limited (PartnerGlobal ID: 6077036), received the following response from Microsoft support: "Microsoft runs on trust... we are unable to reactivate your access. This decision cannot be changed by opening a new support case." Our account verification status shows Authorized. We have no outstanding invoices, no history of fraudulent or abusive activity, and are a legitimate 30-person software consulting firm serving enterprise clients across custom development, Salesforce consulting, and AI solutions. We respectfully request: 1. Escalation to the Partner Vetting / Trust & Safety team for manual review 2. Clarification on whether this decision extends to our US-incorporated entity (ConvergeSol Inc., New Jersey) or is limited to the India entity 3. Any documentation we can provide to support a formal review Tracking ID: #2606090040007541Commercial Marketplace enrollment blocked – Trust Code 715-123160
Hello Microsoft moderators, My Commercial Marketplace enrollment is blocked with Reference 715-123160. I am the Global Administrator of my Microsoft Entra tenant and the owner of a Udyam-registered sole proprietorship (AK Sentinel Studios, India). Could you please advise how I can have my enrollment routed to the Partner Trust & Safety (Vetting) team for manual review? I can provide my Tenant ID, Correlation ID, Transaction ID, and business verification documents privately if required. Thank you.Enrollment blocked by "Runs on Trust" cannot open ticket,please escalate to Partner Trust & Safety
Hi — my MAICPP enrollment was blocked at the trust-verification stage: "Microsoft runs on trust… your request was blocked," reference number 715-123160 (transaction ID displayed as "undefined"). Because it blocked before a workspace was created, I cannot open a support ticket — the Contact Support flow has no submit option. I am the Global Admin of the tenant. Could you please escalate to the Partner Trust & Safety team to review my verification and advise next steps? Legal entity: J.D.'S OTZ ACADEMY LLC Tenant ID: 5a9b9120-d943-40ca-b803-e7dcdc07e734 Sign-in: mailto:email address removed for privacy reasons D-U-N-S: 11-930-3322 · business name/address/EIN entered and matching IRS/registry records
Blocked enrollment, Trust Code 715-123160
with reference number: 715-123160 and transaction ID: 031f6984-2e99-4f97-a953-47eafc6ffb64. my account is blocked from enrollment to the commercial marketplace please help i would provide every legal details about me and my company to build trust please help
Blocked enrollment, Trust Code 715-123160 - requesting manual review
Hi moderators (JillArmour), my Microsoft AI Cloud Partner Program enrollment is blocked by the automated trust evaluation, and I can't open a support ticket because the account has no workspace (the known blocked-enrollment issue). Requesting escalation to the Vetting & Enrollment / Trust & Safety team for manual review to clear the block. Error details: Reference number: 715-123160 Transaction ID and Correlation ID: the forum blocks posting the full IDs — I'll share both privately on request. Account: Program: Microsoft AI Cloud Partner Program (basic/free) Legal entity: CometReplyAI Tenant: anthonythomashall31outlook.onmicrosoft.com I am the Global Admin of the tenant. Live website with legal footer: https://cometreplyai.com/ Why: I need a Partner One ID (MPN ID) solely to complete Microsoft publisher verification for my Entra app so customers can connect Microsoft 365 / Outlook. Happy to provide identity documentation and the full transaction/correlation IDs privately — please tell me the best private channel or DM me. Thank you.Commercial Marketplace enrollment blocked – Trust Code 715-123160
Hello Microsoft moderators, My Commercial Marketplace enrollment is blocked with Reference 715-123160. I am the Global Administrator of my Microsoft Entra tenant and the owner of a Udyam-registered sole proprietorship (AK Sentinel Studios, India). Can anyone please hell me to solve the enrollment issue Thank you.
MAICPP enrollment blocked / Legal Info empty — please escalate to Vetting team
Hello Partner Compliance / Vetting team, I'm trying to complete publisher verification for an Entra app registration, which requires enrolling in the Microsoft AI Cloud Partner Program (MAICPP). The enrollment is blocked and I cannot get past it: - In Partner Center, the "Microsoft AI Cloud Partner Program" option is greyed out / not selectable when I try to enroll from Account Settings > Programs. - The Legal Info page only shows a loading spinner and never loads any content. - The Identifiers page is empty — no Partner ID (PGA) is listed. - When I tried to create a support request in Partner Center, it repeatedly failed with "An error occurred while creating your support request. Please wait 10 minutes and try again," across many attempts over two days. - Support for Business / admin center says I have no support entitlements, so I can't open a technical ticket there either. The Norwegian support phone numbers do not connect. Background: I originally had an account collision — the same email existed as both a personal Microsoft account and a work account — which kept logging me in as the personal account. I've since created a clean work account (Global Administrator) in my tenant to resolve that, and all technical prerequisites are in place: my custom domain is DNS-verified in the tenant and set as primary, and the app registration's publisher domain is set to that custom domain. Company: LunaCatch AS (a registered Norwegian limited company). We are a legitimate, newly registered business and all details match our official government records (Brønnøysundregistrene / the Norwegian business register). I have the official company registration certificate ready to provide. Could a moderator please escalate this to the Partner Trust & Safety / Vetting team to: 1. Review why the enrollment / vetting is blocked, 2. Reset or reopen it so I can complete company verification, and 3. Advise exactly what documentation is required and where to upload it. I'm happy to provide my Tenant ID, organization number, and verification documents privately via DM. Thank you.
