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Quddoos's avatar
Quddoos
Copper Contributor
Mar 16, 2026

URGENT: Blocked from Partner Center Enrollment ("Runs on trust") - Support portals inaccessible

  Hello Microsoft Partner Community Team,   I am urgently seeking assistance with an automated enrollment block. We are trying to register our business, Connect In Cloud Ltd (UK Companies House: 0...
compliance
Partner question
support
verification
  • anavargass's avatar
    anavargass
    Copper Contributor
    Apr 23, 2026

    Hi Jill, thank you for your response! I did follow those steps and successfully submitted a support ticket. I was subsequently contacted by the Microsoft AI Cloud Partner Support team after a failed call attempt on April 20.

    Since then I have sent three replies from different email accounts and received no response. Today I received another follow-up email from the support agent but again no answer to any of my replies. I have responded to that one as well, with no luck so far.

    I'm wondering if my replies are landing in their junk folder, as I'm sending from a custom domain (mailto:email address removed for privacy reasons). Is there any way you could flag this internally so the agent knows to check? The tracking ID is #2604150010000626 

    Thank you so much for your help!