Why is the Microsoft partner support so pathetic.
We have been raising support requests through Partner Center, but the resolutions we receive from the support team are often just links to publicly available documentation that we can already access ourselves. If we were able to fully understand and resolve the issue through those articles, there would be no need to contact support in the first place. It seems the third-party support team does not fully understand the concern being raised, and the responses are usually generic line items with documentation links, which is not acceptable. How do we get beyond these front line partner support team and connect with actual partner teams from Microsoft to get the issues resolved. I’m not sure if other partners are also facing similar experiences with Partner Support, unresolved issues, or inadequate responses.
Microsoft Hardware Program Enroll
Team, I am trying to enroll in the Microsoft Hardware Program through Partner Center. The enrollment itself is failing/stuck. Your responses are repeatedly asking me to upload the EV certificate and referring to the standard documentation. However, the EV certificate upload option is NOT visible in my portal currently. As per the enrollment flow: Hardware Program enrollment must first complete successfully. Only after successful enrollment does the EV certificate association/upload option become available. Since the enrollment itself is not completing, I cannot proceed to the EV certificate step. I already followed the shared documentation before opening the ticket. Please review this as a backend enrollment issue instead of an EV certificate upload issue. I request you to: Verify my Hardware Program enrollment status from backend Check whether the account/program is partially provisioned Confirm whether the EV certificate step is being incorrectly enforced before enrollment completion Escalate this case to the Partner Center / Hardware Dev Center backend team I have already opened multiple tickets over the last month and received the same generic response repeatedly without resolution. Please review the actual portal state instead of sharing the same article again Ticket numbers: 2605040040001840 2604090040002224 2604290040001239 Error Code: unable to register Microsoft hardware program. getting this error Something went wrong. Please contact support. (ReferenceId: 351839c0-b44a-49df-08ec-08de913793cc) ThanksEnrollment blocked by automated trust check - request manual Vetting review (Ref 715-123160)
Hello Partner Compliance team, My company's enrollment in the Microsoft AI Cloud Partner Program was automatically blocked at the "Company information" step. The portal returned "Your request has been blocked" with no actionable detail. I retried after updating my Entra tenant organization name, and the block returned with the exact same reference number, which suggests a stable hold on the account rather than a re-evaluation. I am requesting an escalation to the Partner Center Vetting / Trust & Safety team for a manual review and reset of my blocked enrollment, so I can complete company verification. I have our official company registration document (Kbis) available on request. Reference details: - Reference number: 715-123160 - Transaction ID: 38c77056-f0fd-4453-acee-0a76ce3fbf8e - Correlation ID (attempt 1): 991aa3c9-7521-4e6c-ba49-91c0459e85cc - Correlation ID (attempt 2): 55e0418a-576d-4916-9f9c-5d60d9fee98c - Legal company name: CESYUM SAS - Tenant ID: 5da659a4-1b41-4f17-9590-5cb169678b0c - Tenant domain: cesyum.com - Enrollment account: email address removed for privacy reasons Could you please trigger a manual vetting review and reset the block so I can resubmit? Thank you for your help.
CSP account suspended without notice, no explanation given. What are my options?
Hi everyone, I'm hoping someone in the community or perhaps someone from Microsoft can help me understand what happened and what I can do next. I've been a Microsoft partner since 2019, and last January I renewed my Partner Success Core Benefits program. A few months later, I discovered my CSP account had been suspended with no prior notification whatsoever. I opened a support ticket, and the response I received cited section 4.b of the Microsoft AI Cloud Program Agreement, essentially stating that Microsoft can terminate a partner relationship with 30 days' notice and is not required to provide a reason. I understand this is contractually possible but I received no notice, and no explanation. After re-opening the case multiple times, I was told to enroll into a new tenant with a new enrollment. I attempted this, but it did not work. When I followed up, I received copy-paste responses directing me back to the same steps. To summarize where I am right now: Partner since 2019, with renewed subscriptions as recently as January Account suspended and no advance notice received No explanation provided, citing section 4.b of the agreement New tenant enrollment suggested but unsuccessful Support has been non-responsive beyond templated replies I'm not here to argue, I accept that Microsoft has the right to make decisions about its partner ecosystem. What I'm asking for is basic transparency: did I do something wrong? If there was a compliance issue, a policy violation, or any other reason for the suspension, I would genuinely like to know so I can understand and, if possible, address it. I also have some practical questions the community may be able to help with: Is there a formal appeal or review process for suspended partner accounts? Is new enrollment genuinely possible after a termination under 4.b, and if so, what are the correct steps? Has anyone else experienced this and found a way to resolve it constructively? Is there an escalation path beyond the standard support ticket process? I know I'm a small partner and this is likely a minor matter from Microsoft's perspective. But for a small business that has invested years in this program and renewed in good faith just months ago, this situation has had a real impact. A clear explanation, even a difficult one would go a long way. Any guidance, shared experiences, or pointers to the right escalation channel would be greatly appreciated. Thank you.
Partner Center Enrollment Blocked – Trust Code 715-123160 – Requesting Manual Review
Hello Microsoft Support Team, Our company in Kuwait is attempting to enroll as a Cloud Solution Provider (CSP), but our registration has been hard-blocked by the automated trust check system.Because our enrollment is blocked at this preliminary stage, no Partner Center workspace has been created. As a result, we are caught in a loop and cannot submit an internal support request.Please escalate this case to the Partner Vetting / Trust & Safety team so they can allow us to submit our official company registration documents manually. Reference Number: 715-123160 Transaction ID: 85680e64-06b9-42cd-89d5-1af827650d40 Correlation ID: c738e2f9-c142-4fd3-8ef5-178c2381e60a Thank you.Urgent: Enrollment Blocked for Sorted Keys LLC (Error 715-123160) - No Workspace Access
Hello Microsoft Partner Community Team, I am reaching out here because I am currently stuck in a Support Loop while trying to enroll my business, Sorted Keys LLC, into the Microsoft AI Cloud Partner Program. While entering my company information, I encountered the Error Code: 715-123160 stating that the request was blocked. Because the enrollment was halted at this stage, a Partner Center Workspace has not been created for my account. This prevents me from logging in to the portal to raise a standard support ticket. I am an authorized representative of the business and have all legal documentation ready for manual verification. Application Details: Legal Business Name: Sorted Keys LLC Transaction ID: 348fc4c3-6b8a-45de-97ea-5a51a7517ac3 Reference Number: 715-123160 Correlation ID: 1cbc853b-9496-47d3-80b1-55cbfa92d60a Requested Action: Could a community manager please escalate this to the Vetting/Identity team to manually review my entity details or reset the enrollment block so I can proceed with the CSP Indirect Reseller application? Thank you for your time and assistance.
Partner center account removed suddenly!!
Hello. I’m an individual developer for Microsoft apps since the old days of Windows Mobile 6.5 , Windows Phone, Windows 8,8.1 , 10 and now 11. I’m a registered individual developer since 2008 (yeah, that’s correct, 16 years). I have published over 50+ different applications for different platforms. Windows desktop, MS Edge extension developer, Azure dev etc… Since last month, I received some app removal of some old apps I had in MS Store (all of them 100%). After a communication with the report app team they explained what I must don’t do and I started updating the problematic apps according their instructions. But, suddenly, yesterday a got an email that my account is removed and to read the ADA (application developer agreement). I already contact by email the reportapp Team to try to fix this and to restore my account. Can someone from MS explain to me this “behavior “ . Is this something personal against me? I don’t make any problems, I just dev apps , focus only on MS products, and provide them almost always for free, without any subscriptions or costs. I have build a personal ecosystem around my partnership with MS . Developing but using also Azure monthly subscriptions (heavily costed). My developer name: Mobility in life applications
Identity Verification Rejected Twice – No Fix Now Button - ISV Success
I am the founder and sole owner of Scopo Health Agency LLC, enrolling in ISV Success / Microsoft AI Cloud Partner Program. My identity verification has been rejected twice with no "Fix Now" button and the banner states "no appeals available, application closed." Company: Scopo Health Agency LLC The name in my Microsoft tenant matches my government ID exactly Azure credits from Founders Hub expire May 12th - urgent The portal is partially broken — support ticket workspace dropdown shows "No results found." I cannot escalate through normal channels. I am requesting escalation to the Partner Onboarding / Trust Review team for manual identity review. Has anyone resolved an identity verification rejection without a Fix Now button? Any ISV Engagement Manager contacts appreciated.Partner Center Enrollment Blocked – Trust Code 715-123160 – Requesting Manual Review
Hello Microsoft Partner Community Team, We are attempting to enroll our company in the Microsoft AI Cloud Partner Program, but our registration is being blocked by the automated trust verification system. We are a legitimate, legally registered business operating in the cloud connectivity industry. Our DUNS number and all company information entered during enrollment are accurate and match our official government records. Error details: Reference Number: 715-123160 Transaction ID: 0e136d6b-9164-41c3-be26-9b301c9aac24 Correlation ID: f8085e89-17fd-4b2a-8b47-40aea3030d82 Due to this block, our Partner Center account has no active workspaces, which means we are completely unable to create a support ticket through the standard Partner Center portal. We have also tried the partner.microsoft.com/support page, but it redirects us back to Partner Center — creating a loop with no resolution. We are kindly requesting: Escalation to the Partner Center Vetting / Trust & Safety team for manual review A reset or unblock of our enrollment so we can complete registration Guidance on any documentation required (business registration, address proof, domain ownership, etc.) — we are ready to provide everything immediately for email contact, please contact the email address we leave on the request (format as: email address removed for privacy reasons) Thank you in advance for your assistance.Partner Center Enrollment Blocked – Trust Code 715-123160 – Requesting Manual Review
Hello Microsoft Partner Community Team, We are attempting to enroll our company in the Microsoft AI Cloud Indirect Seller Program, but our registration is being blocked by the automated trust verification system. We are a legitimate, legally registered business operating in the cloud connectivity industry. Our DUNS number and all company information entered during enrollment are accurate and match our official government records. Error details: Reference Number: 715-123160 Transaction ID: 0e136d6b-9164-41c3-be26-9b301c9aac24 Correlation ID: e827ab99-6dc9-4901-a464-cff43d00f5c7 Due to this block, our Partner Center account has no active workspaces, which means we are completely unable to create a support ticket through the standard Partner Center portal. We have also tried the partner.microsoft.com/support page, but it redirects us back to Partner Center — creating a loop with no resolution. We are kindly requesting: Escalation to the Partner Center Vetting / Trust & Safety team for manual review A reset or unblock of our enrollment so we can complete registration Guidance on any documentation required (business registration, address proof, domain ownership, etc.) — we are ready to provide everything immediately for email contact, please contact the email address we leave on the request (format as: email address removed for privacy reasons) Thank you in advance for your assistance.